So, I did a lot of research before I ordered my Aqua Rest spa. When I was ready to order I had several options of distributors but felt most confident with Aqua Rest Outlet. I could have used the chat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience, fast delivery to Colorado. Delivery drivers agreed to move it to the backyard for me and unpack it for an extra $50. Well worth it. Hot tub works good, but would recommend wiring to... See more
Company replied
called several times to get information about the units and delivery process. I was ordering from several states away from the delivery location to a new build, and was only going to be on-site for 5... See more
Company replied
I asked multiple questions via chat at separate times. Each chat contact was either knowledgeable, or shared the appropriate sections from the owners manual. Oddly, I didn’t get transcripts of the cha... See more
Company replied
Company details
Written by the company
Relaxation Is Waiting For You. AquaRest Spas combine quality, affordability and reliability in a line of hot tubs beautifully designed to suit all of your entertainment and relaxation needs. We are Home of the Quick Ship Guarantee: This feature is self-explanatory, and happens to be our favorite add-on. Quick Ship lives up to its name; add it to your order and we’ll make sure you’re relaxing in your new spa in days, not weeks! ** Quick Ship is based on a first come first serve basis. If the model you ordered is not available we will contact you within 1 business day and refund the quick ship charge or let you know what we have at that moment available for immediate shipping. We typically have over 150 spas in stock in different colors and models.**
Contact info
861 McArthur St, 37355, Manchester, United States
- 1-800-989-9725
- sales@aquarestoutlet.com
- aquarestoutlet.com
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
User friendly website
22 July 2024
Reply from AquaRest Outlet
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Easy process, great product info.
I like the detailed product information and checkout was very simple.
19 July 2024
Reply from AquaRest Outlet
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from AquaRest Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com
Excellent customer servive
It’s very rare lately to find excellent customer service. The customer rep not only satisfied my needs but gave me hope that there are still conscientious and pleasant people. Thank you Amy Hinsz for your excellent customer service.
15 July 2024
Unprompted review
Reply from AquaRest Outlet
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
And, thank you for your kind words about Amy...she does a great job getting results!
First Time Spa Owners
It was easy to shop the site, order and the delivery was perfect. We really feel we got a great product at a fair price. We are loving our new spa!!!
12 June 2024
Reply from AquaRest Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com
Aquarest hot tubs
Everything from the purchasing to the delivery was simple, fast, and convenient. Plus I was always updated.
8 June 2024
Reply from AquaRest Outlet
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Great spa and great service
Great spa and great service! We love our hot tub. Had some damage to the cover that was quickly rectified. Would definitely purchase from Aquarest again.
3 May 2024
Reply from AquaRest Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com
Repeat customer
Hana returned my call and understood exactly that I wanted to repeat the good purchase deal I got in March
because I moved to a new house. Love using my SPA every day.
8 July 2024
Reply from AquaRest Outlet
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Hannah is wonderful, and I glad she was able to help you out!
Reply from AquaRest Outlet
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Received and installed same day
Received and installed same day. Easy install instructions. We were using it the next day.
28 May 2024
Reply from AquaRest Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com
We went through all directions
We went through all directions. Got special electric and level service for the tub. Including the spa. We now have a $5000 spa that doesn’t work. And nobody to do anything to fix it.
12 May 2024
Reply from AquaRest Outlet
Hello, William...I am so sorry to hear of any issues happening with your spa. We have reached out to try to get some understanding of your issues to see what needs to be done; however, it seems we have not gotten any responses from you (unless you talked with Dan on the phone, maybe?).
Hopefully, this means you have been in touch with the manufacturer and resolved the issue. If so, I hope you can adjust your review due to hopefully an easy resolution.
Again, please respond to our emails or give us a call if you still need assistance!
Thanks, the AquaRestOutlet.com Team
Great Experience!
I spoke with Dan and he is very knowledgeable , helpful and in my opinion an asset to your company. Thank you for all your help.
29 June 2024
Reply from AquaRest Outlet
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
And, yes, Dan is a great part of our team!
Easy from the start
Easy from the start. Helpful and friendly communication. Much appreciated.
25 June 2024
Reply from AquaRest Outlet
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from AquaRest Outlet
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The real deal.
I did a lot of research looking for a Hot Tub. I was overwhelmed by the differences in customer reviews on the sites I looked at. The Better Business rating was one of the reasons I decided to order with AqueRest Outlet. I found their information to be helpful and their prices the best for my needs. I used their chat to ask questions and was given an immediate response. The entire process was easy and fast. My only concern is not being able to physically see the Hot Tub before buying it. Their photos were a great aid, but I am a hands-on type of person when it comes to buying items
22 June 2024
Reply from AquaRest Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com
Knowledgeable sales person
Person who returned my call (Mike??) was very knowledgeable and friendly. Answered all my questions. I bought the hot tub at a reasonable price.
18 June 2024
Reply from AquaRest Outlet
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Probably Dan was the person you talked with...he is awesome!
Reply from AquaRest Outlet
Thank you so much for your order & review of AquaRestOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Excellent service and quality…
Excellent service and quality replacement parts. Easy to install
16 May 2024
Reply from AquaRest Outlet
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
All my questions were answered so I…
All my questions were answered so I made the purchase
17 June 2024
Reply from AquaRest Outlet
Thank you for taking the time to leave a review on AquaRestOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Answered all questions
Thanks Daniel Nunley for a great experience ordering I really appreciate you helping me with all my questions and concerns.
12 June 2024
Reply from AquaRest Outlet
We’re so happy to hear that you had a great experience with us & hope your new hot tub meets your expectations, too! We look forward to working with you again for any of your spa needs. Thank you, AquaRestOutlet.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.