The service man actually did a good job, but operational side of the business is not up to par. Every time after treatment I have to call multiple times to get an invoice.
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See what reviewers are saying
They come when expected. I like that I get a text about 30 minutes before they arrive. They do a thorough job and I can call any time I have concerns and they will come back to address the problem.
Company replied
I appreciate being able to adjust my quarterly service over text. They send me a reminder the week before the appointment and if I need to adjust the day or time it is very simple to do that.
Company replied
Excellent service as always! William is always very attentive and examines my property thoroughly for potential problems. He is very courteous when he comes inside and respects our privacy.
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
251 W River Park Dr, #100, 84604, Provo, UT, United States
- 13853764695
We overthink pests so you don't have to.
4.3
Excellent
23 reviews
Asks customers to review
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William does an awesome job
William does an awesome job. Very attentive, very thorough, definitely recommend him.
10 June 2026
Reply from Aptive Pest Control - Provo
Hi there,
Thank you for sharing your experience with Aptive. We’re really glad to hear William provided such attentive, thorough service and that his work made a positive impression on your home.
We appreciate your recommendation and are happy to keep things handled so you can continue to feel confident in the care and consistency of your service.
-Jasmine, Aptive Care Team
Brandon is so timely and thorough
Brandon is so timely and thorough. I really appreciate his service.
22 May 2026
Reply from Aptive Pest Control - Provo
We really appreciate you taking a moment to share this with us, Judy! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Excellent service as always
Excellent service as always! William is always very attentive and examines my property thoroughly for potential problems. He is very courteous when he comes inside and respects our privacy.
22 May 2026
Reply from Aptive Pest Control - Provo
We really appreciate your feedback, MadreM! It’s always encouraging to hear when a service experience goes well. Our team works hard to provide professional, thoughtful care at each treatment, and we appreciate the opportunity to continue helping handle your pest concerns with our service here at Aptive!
-Alexis, Aptive Care Team
Customer Service difficult to deal with
The service man actually did a good job, but operational side of the business is not up to par. Every time after treatment I have to call multiple times to get an invoice.
14 May 2026
Reply from Aptive Pest Control - Provo
Hi Lidia,
Thank you for being part of the Aptive family and sharing your feedback. We’re glad to hear your service professional did a good job during your treatment, but I’m sorry to hear about the frustration you’ve experienced with receiving invoices afterward. That’s not the experience we want for you, and we understand how inconvenient repeated follow-ups can be.
At Aptive, we’re working to make sure everything from service to follow-up is fully handled in a smooth and timely way. We appreciate you bringing this to our attention so we can address it and improve your experience moving forward.
-Jasmine, Aptive Care Team
Not worth the cost
Communication in this company is horrible! I receive text messages from they that are totally false information (they scheduled an appointment for me on a specific date, which they did not do). They have an email on their site for contacting them, but they don't use it and htey don't offer good communication suggestions on their site at all. I prefer email or text so that I have a record of my correspondence with them. Because with them it is absolutely necessary. This last appointment wasn't the best. The technician did not even do along the rocky ledges that I have asked to have done in the past. Also, he didn't put down much spray at all and I wonder why. It seems whenever I question them about servcies, they have an answer that I have not heard before - oh we don't normally go into closets (but I want to you). Oh we don't spray in rooms where there is food. Really? When did you stop doing that? Our contract will be up this spring and we will not be renewing.
14 May 2026
Reply from Aptive Pest Control - Provo
Hi Cindy,
Thank you for choosing Aptive and for sharing your feedback. I’m sorry to hear about the communication issues and that your recent service did not meet your expectations, especially regarding the specific areas you requested.
We take concerns like this seriously and would like the opportunity to review your account and better understand what happened. Please reach out to socialmedia@goaptive.com so we can address this directly and work toward a resolution.
At Aptive, we want your experience to be clear, consistent, and fully handled from start to finish, because that’s what we’ve got this handled is all about.
-Jasmine, Aptive Care Team
Prompt Response
I reached out to Aptive about increased insect activity and they responded quickly.
30 April 2026
Reply from Aptive Pest Control - Provo
Thanks for taking the time to share this, Michelle! We’re glad to hear our team was able to respond quickly to your concerns about increased insect activity. Our goal is to handle your pest control needs every step of the way, and it's wonderful to know that you're satisfied. We really appreciate having you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
They come when expected
They come when expected. I like that I get a text about 30 minutes before they arrive. They do a thorough job and I can call any time I have concerns and they will come back to address the problem.
1 May 2026
Reply from Aptive Pest Control - Provo
Hi there,
We really appreciate you sharing this, thank you for choosing Aptive. It’s great to hear the arrival notifications have been helpful and that our team has been consistent, thorough, and responsive when concerns come up. That level of communication and follow-through is exactly what we aim for every visit.
We’re especially glad you feel comfortable reaching out when needed and that our team has been able to come back and address issues promptly. At Aptive, our goal is to keep everything clear, consistent, and fully handled so you always feel supported, we’ve got this handled.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Provo
Thank you so much for taking the time to leave us such a wonderful review, Sharon! It's wonderful to know that you found our team easy to work with and appreciated being kept well informed throughout the process. Providing excellent service and ensuring our customers are comfortable and informed is a top priority for us at Aptive. Your feedback means a lot to our team, and it motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
-Alexis
The service person did a great job!
The service person did a great job! I also appreciate that the company was able to schedule appointments for the year all in advance.
21 March 2026
Reply from Aptive Pest Control - Provo
Hi Steve,
Thank you for sharing your experience! We’re thrilled to hear that your Aptive service professional did a great job and that having your appointments scheduled in advance made things easier for you.
At Aptive, we take pride in making sure every service is handled efficiently and thoroughly, so our customers can feel confident their home is taken care of all year long. We truly appreciate you choosing Aptive and being part of the neighborhood!
-Jasmine
Great service!
26 February 2026
Reply from Aptive Pest Control - Provo
Hi Tinea,
Thank you for your feedback! We’re thrilled to hear that you had a great experience with your Aptive service. Our team works hard to provide thorough, reliable pest control, and it’s always rewarding to hear when that effort makes a difference. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
The technician was great
The technician was great. My issue is that every few years they take it upon themselves to sign me up to auto pay with out my approval. This happened about 4 years ago and then it just happened again. I would think that something is wrong with charging someone’s credit card without permission.
4 March 2026
Reply from Aptive Pest Control - Provo
Hi Ross,
Thank you for taking the time to share your experience and for recognizing the great work from your Aptive service professional. We’re glad to hear the visit itself went well.
That said, we completely understand your concern regarding the autopay situation. Being enrolled in automatic payments without clear approval would understandably raise questions, and we take concerns about billing permissions very seriously. Our goal is always to ensure customers have full visibility and control over how their accounts are billed, and we certainly don’t want anything to feel unexpected or unauthorized.
We’d like the opportunity to review your account to see exactly what happened and make sure your billing preferences are set up the way you want them moving forward. Please reach out to us at socialmedia@goaptive.com so we can take a closer look and address this with you directly.
Thank you again for bringing this to our attention and for being part of the Aptive neighborhood.
-Jasmine
Technician was very polite and knew…
Technician was very polite and knew about the product.
27 February 2026
Reply from Aptive Pest Control - Provo
Hi Nancy,
Thank you for sharing your experience! We’re glad to hear that our service professional was polite and knowledgeable about the products used. At Aptive, we take pride in providing professional, informed, and courteous service so our customers feel confident in their pest control plan.
We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality service for your home.
-Jasmine
Great Service
The give notice of when they will be coming and they are very thorough. I love the pictures they send of what they have done.
16 January 2026
Reply from Aptive Pest Control - Provo
Hi Cynthia,
Thank you for sharing your experience! We’re glad to hear that our team’s thorough service and advance notices have made your visits smooth and convenient. Providing detailed photos and clear communication is one way we strive to give our customers confidence in the care we provide, and it’s wonderful to know it’s appreciated. We truly value you choosing Aptive to care for your home!
-Jasmine
He seemed to cover everything
He seemed to cover everything! I appreciate the heads up about an hour before he arrives. Thank you!
7 January 2026
Reply from Aptive Pest Control - Provo
Hi Kim,
Thank you for sharing your feedback! We’re glad to hear your service professional was thorough and that the appointment reminder helped you plan your day.
At Aptive, we strive to provide clear communication and complete, effective service every time, so it’s wonderful to know that came through for you. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Love the Pictures They Send
They pictures they send help to see what was taken care of since we were not home. This is very helpful.
5 December 2025
Reply from Aptive Pest Control - Provo
Hi Grace,
Thank you for sharing your feedback! We’re glad to hear that the photos and documentation we provide make it easier for you to see what was taken care of, even when you’re not home. At Aptive, we aim to provide clear communication and thorough service so our customers feel confident and informed every time.
We truly appreciate having you as part of the Aptive community and look forward to continuing to protect your home.
-Jasmine
Great service
The techs are friendly, knowledgeable and respectful of property.
The treatments are working!
7 December 2025
Reply from Aptive Pest Control - Provo
Hi Jenny,
Thank you for sharing your experience! I’m glad to hear that our service professionals were friendly, knowledgeable, and respectful of your property, and that the treatments are making a difference. At Aptive, we take pride in providing effective service while treating every home with care.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Dependable
Dependable and communicates well for when they are coming and what was done
18 November 2025
Reply from Aptive Pest Control - Provo
Hi Jordan,
Thank you for sharing your feedback! I’m glad to hear that our team has been dependable and clear in communicating both when they’re coming and what was done. At Aptive, we strive to make every visit straightforward and effective so you can feel confident in the protection we provide.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home protected.
-Jasmine
Aptive Pest Control does a great job!
Aptive Pest Control has served us for over a year now. They have taken care of all our pests.
All of the technicians have been very friendly and very knowledgeable. Any questions that I asked, they knew the answer to.
I would highly recommend Aptive Pest Control.
8 November 2025
Reply from Aptive Pest Control - Provo
Hi Christine,
Thank you so much for sharing your experience! We’re thrilled to hear that our team has been able to take care of all your pest concerns over the past year. It means a lot to know that our service professionals have been friendly, knowledgeable, and able to answer all your questions.
We truly appreciate your recommendation and for being part of the Aptive neighborhood. Your trust and support inspire us to continue providing the best service possible for all our neighbors.
-Jasmine
Easy scheduling changes
I appreciate being able to adjust my quarterly service over text. They send me a reminder the week before the appointment and if I need to adjust the day or time it is very simple to do that.
13 September 2025
Reply from Aptive Pest Control - Provo
Hi Kristi,
Thank you for sharing your feedback. We’re glad to hear that our text-based scheduling and reminders make it easy for you to adjust your quarterly service. At Aptive, we strive to provide convenient, flexible options while delivering reliable and effective pest control.
We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.
-Jasmine
Service was great
The customer service department addressed my concerns and the local manager called me as well. They sent another tech out to verify everything was done correctly.
5 August 2025
Reply from Aptive Pest Control - Provo
Hi there,
Thank you for sharing your experience! We’re glad to hear that our customer service team and local manager were able to address your concerns and that a follow-up visit ensured everything was done correctly. At Aptive, we take pride in providing thorough, reliable service and making sure our customers feel heard and supported, and feedback like yours lets us know we’re achieving that goal.
-Jasmine
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