The staff were very kind and helpful explaining certain treatments and why a rat box did not belong on the deck upstairs. They sent pictures on my cell of all they did which impressed us. It was a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aptive works to keep me as a customer. They do a thorough and complete job every time and this time was no exception. Chase followed the Aptive process to communicate with me, take pictures of the w... See more
Company replied
We have had several technicians so far. All of them have been great in helping with pest control solutions. We have had a couple different issues with mosquitos and rodents. They have put some mice tr... See more
Company replied
After calling to cancel my DEAD sister-in-law’s monthly service, they proceeded to charge us the following month. We sold the house! They refused to give us a confirmation email that we canceled and s... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2030 G Ave, Ste 1100, 75074, Plano, TX, United States
- 14699330849
We overthink pests so you don't have to.
4.5
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to make an appointment…
I was able to make an appointment quickly, The technician understood what need to be done and took care of it in a timely manner
16 December 2025
Reply from Aptive Pest Control - Dallas
Hi Armando & Maria,
Thank you for sharing your experience. We’re glad to hear scheduling was quick and that our service professional understood the work needed and completed it efficiently. At Aptive, we strive to make every visit smooth and effective, so it’s great to know we hit the mark.
We truly appreciate you choosing Aptive and being part of our community. If there’s ever anything you need or questions that come up, we’re always happy to help.
-Jasmine
The technician painted my storm door…
The technician painted my storm door with his product leaving white streaks on a newly painted blue door. I spent 30 minutes cleaning it off and now feel ill as I’m very sensitive to their sprays.
14 December 2025
Reply from Aptive Pest Control - Dallas
Hi Jan,
Thank you for taking the time to share your experience. We’re very sorry to hear about the issue with the overspray on your storm door and the discomfort it caused. This is certainly not the experience we want for our customers, and we completely understand how frustrating it must have been, especially after you had just painted your door.
At Aptive, we take great care in training our service professionals to be mindful of sensitive areas and to follow all safety guidelines. Your feedback is important, and we will be reviewing this incident with our team to ensure extra precautions are taken in the future.
We’d like the opportunity to make this right. Please reach out to us at socialmedia@goaptive.com so we can submit a field care form and have our operations manager work directly with you to resolve the situation as quickly as possible.
Thank you again for being a part of the Aptive community. Your safety and satisfaction are always our top priorities.
-Jasmine
Great communication
Great communication on upcoming treatments. Technician keeps you informed the day of treatment with an ETA, checks in when they arrive and then provide detail info afterward.
13 December 2025
Reply from Aptive Pest Control - Dallas
Hi Wendy,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional kept you informed throughout the entire service process, from the ETA to detailed follow-up information. At Aptive, clear communication and thorough service are top priorities, and it’s wonderful to know our team is delivering on that promise.
We truly appreciate you being a part of the Aptive community and look forward to continuing to protect your home.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Mary,
We’re so glad to hear you’re pleased with your experience! At Aptive, we take pride in providing professional, reliable service, and it’s wonderful to know that everything went smoothly for you. Thank you for choosing Aptive, we truly appreciate having you as part of our neighborhood!
-Jasmine
Jeremey was a good communicator and…
Jeremey was a good communicator and listened to my questions and was very efficient.
2 December 2025
Reply from Aptive Pest Control - Dallas
Hi Vicky,
Thank you for sharing your experience! I’m glad to hear that Jeremey was able to communicate clearly, listen to your questions, and provide efficient service. At Aptive, we take pride in our service professionals’ ability to deliver both thorough and personalized care.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
5 Star service from Dalton…
Dalton was the technician that serviced my home. He was on time and notified me of his arrival when on his way. He asked what my problem areas were, and treated them. I appreciated the pictures he sent. He even sent a photo of the rodent bait box. He was thorough and took his time with my property. I had forgotten to ask about the mosquito boxes but he saw them and took care of them as well, without me asking.
9 December 2025
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for sharing your experience! I’m glad to hear that Dalton was thorough, attentive, and proactive in addressing all of your concerns. It’s great that he communicated clearly, treated your problem areas, and even handled the mosquito boxes without needing to be asked. At Aptive, we take pride in providing detailed, personalized service that gives our customers confidence and peace of mind.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Professional service with efficient and…
Professional service with efficient and courteous technicians.
7 December 2025
Reply from Aptive Pest Control - Dallas
Hi Keith,
Thank you for taking the time to share your experience! We’re so glad to hear that our service professionals were efficient, courteous, and provided the level of service you deserve. At Aptive, we aim to make every visit seamless and professional, and it’s great to know we delivered.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home!
-Jasmine
Very friendly and professional
Very friendly and professional. Didn’t make me feel rushed. Even though he said he was tired he had a smile on his face and seemed to be proud of his work.
5 December 2025
Reply from Aptive Pest Control - Dallas
Hi Cynthia,
Thank you for taking the time to share your experience! I’m so glad to hear that our service professional was friendly, professional, and took the time to make you feel comfortable without rushing. It’s wonderful to know that even after a long day, he maintained a positive attitude and pride in his work.
Providing attentive, high-quality service is something we take great pride in at Aptive, and it’s rewarding to hear it reflected in your experience. We truly appreciate having you as part of the Aptive neighborhood and for trusting us to protect your home.
-Jasmine
Koi did my pest service yesterday and…
Koi did my pest service yesterday and was able to complete the service in a timely manner. He was an excellent communicator and asked me about any problem areas around the exterior of my house. Besides doing the regular service, he made sure to address the any problem I was having. When he finished, he sent me pictures of the areas he treated, along with any information I needed to know about the service. Very impressed!
3 December 2025
Reply from Aptive Pest Control - Dallas
Hi Tracy,
Thank you so much for sharing your experience! We’re thrilled to hear that Koi provided thorough and timely service while communicating clearly and addressing all of your concerns. At Aptive, we take pride in delivering personalized, attentive service and making sure our customers have all the information they need. It’s wonderful to know that Koi’s efforts left such a positive impression. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Quality of service and outcomes are…
Quality of service and outcomes are very low quality
18 November 2025
Reply from Aptive Pest Control - Dallas
Hi Kuldeep,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with Aptive hasn’t met your expectations. We take concerns about service quality very seriously and want to make sure every home we visit receives the care and attention it deserves.
We’d like the opportunity to make this right and ensure your home is properly protected. Please reach out to us directly at socialmedia@goaptive.com so we can discuss your experience in detail and schedule a follow-up visit with one of our experienced service professionals.
We truly appreciate you being part of the Aptive neighborhood and want to ensure you feel fully supported.
-Jasmine
Always great service
15 November 2025
Reply from Aptive Pest Control - Dallas
Hi Stella,
Thank you so much for your kind words! We’re thrilled to hear that you consistently have a great experience with our team. At Aptive, we take pride in providing reliable and effective pest control while making every visit as smooth and convenient as possible.
We truly appreciate your trust in us and look forward to continuing to serve your home.
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Jamie,
We’re thrilled to hear that our communication and work performance exceeded your expectations. At Aptive, we take pride in providing thorough, reliable, and transparent service so our customers feel confident their homes are well-protected. Thank you for trusting Aptive and for being a valued part of our neighborhood!
-Jasmine
The technician did not notify me that…
The technician did not notify me that he was there when he arrived. He sprayed with my dogs outside. Normally they knock and I close the dog's door.
He failed to check the rodent traps which is the main reason I hired this company.
This is the third time they have cancelled their visit. I have attempted to contact someone but they make it truly difficult to do so.
I would like to cancel my service.
20 November 2025
Reply from Aptive Pest Control - Dallas
Hi there,
Thank you for taking the time to share this with us. I can see why you’d be upset, especially when your dogs were outside and the visit didn’t follow the communication steps you normally expect. On top of that, missing the rodent trap checks and having multiple cancellations isn’t the kind of experience we want anyone in the Aptive neighborhood to deal with. You’ve been more than patient, and I truly appreciate you bringing all of this to our attention.
I’d really like the chance to turn this around for you. If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can review your account, address the concerns with your recent service, and make sure your rodent issues are handled properly during a time frame that works for you. And if you still prefer to move forward with canceling, we’ll help take care of that too.
Thanks again for being a part of Aptive. We’re here to make sure you’re supported, and we appreciate the opportunity to make this right.
-Jasmine
Looking to do a Great Job!
I loved that the technician introduced himself when he was on his way to my home. When he arrived, we talked about some problem areas, and he explained what he was going to do. He took some pictures and send me a recap of what he had done.
11 November 2025
Reply from Aptive Pest Control - Dallas
Hi Vivian,
We’re so glad to hear that our service professional made a great impression and provided thorough communication throughout the visit! At Aptive, we take pride in making sure every customer feels informed and confident in the work we do to keep their home comfortable and protected. Thank you for choosing Aptive and being a valued part of our neighborhood, we look forward to continuing to serve you.
-Jasmine
Fast Service
In the past month, I have called Aptiva twice due to urgent needs. Both times, they have been there the next day treating the problem. Now that is exceptional service!!
8 November 2025
Reply from Aptive Pest Control - Dallas
Hi Aurelia,
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to respond quickly to your urgent needs and provide next-day service. At Aptive, we strive to deliver fast, effective, and reliable service, and it’s wonderful to know that this made a difference for you.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Your feedback motivates us to continue providing exceptional service to all our neighbors.
-Jasmine
The technician showed up on time
The technician showed up on time, listened as asked him to check certain areas which he did. He explained what he was going to do and completed the job.
15 November 2025
Reply from Aptive Pest Control - Dallas
Hi Don,
Thank you for taking the time to share your experience! We’re glad to hear that your service professional arrived on time, listened to your concerns, and thoroughly completed the job while keeping you informed throughout the process.
At Aptive, we strive to provide attentive, knowledgeable, and reliable service for all our neighbors, and it’s wonderful to know that was reflected in your visit. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
Aptive Pest Control Company Great service
Great service, very effective, Aptive is a great pest control company.
13 November 2025
Reply from Aptive Pest Control - Dallas
Hi Bobby,
Thank you for taking the time to share your experience! We’re thrilled to hear that you’ve found our service effective and that you feel confident in Aptive’s work. Providing reliable, high-quality pest control and ensuring our customers feel cared for is at the heart of what we do.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home!
-Jasmine
Reply from Aptive Pest Control - Dallas
Hi Matt,
Thank you for your kind words! We’re glad we could provide the service you needed. At Aptive, we take pride in delivering reliable and effective pest control solutions, and we truly appreciate you being part of the Aptive neighborhood!
-Jasmine
Excellent Service
The service was excellent. The tech was very professional and knowledgeable. The job was completed the work with no problems. Communicated with me before and after the job was job done.
8 November 2025
Reply from Aptive Pest Control - Dallas
Hi Patrick,
Thank you for taking the time to share your experience! We’re thrilled to hear that your service was excellent and that our service professional was professional, knowledgeable, and communicative throughout the process. At Aptive, we strive to provide thorough, reliable, and transparent pest control, and it’s wonderful to know our team delivered that for you.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide dependable service for your home.
-Jasmine
Damon the tech did a professional job…
Damon the tech did a professional job at my house and customer service was excellent
8 November 2025
Reply from Aptive Pest Control - Dallas
Hi Michael,
Thank you for taking the time to share your experience! We’re delighted to hear that Damon provided such professional service and that our team’s customer care made a positive impression. At Aptive, we take pride in going beyond standard pest control to ensure every visit is thorough, reliable, and tailored to your home’s needs.
We’re grateful to have you as part of the Aptive neighborhood and look forward to continuing to keep your home protected with the same level of care.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.