They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The technician for Aptive is courteous, sending an advance notice of his coming and arrival time. He shows photos of his work, and concern for pets. Does his work throughly.
Company replied
Alex was in his always courteous gentlemanly ways today. He explains to me what he is going to do after asking me if there is anything in particular that has been a problem. Then he goes about his tas... See more
Company replied
The service techs always text me to let me know when they will arrive. They arrive on time. They ask about any problem areas I have noticed and we agree on a plan of action. The techs are professional... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.6
Excellent
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Communication!
Great and polite communication! Love the “after” pics texted to me as evidence the service was completed since I’m rarely home when the service is provided!
11 January 2026
Reply from Aptive Pest Control - Charlotte
Hi there,
We’re so glad to hear that our communication and “after” pics made your experience easier, even when you’re not home! At Aptive, we want every service to be clear, convenient, and thorough, so it’s great to know our team is delivering on that promise. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi there,
We’re glad to hear that Bay was able to provide thorough service and highlight problem areas you weren’t aware of. At Aptive, we take pride in helping our neighbors protect their homes with detailed, knowledgeable service. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Alchino,
Thank you for taking the time to share your feedback! We’re glad to hear that clear communication, the photos, and the service itself met your expectations.
At Aptive, we believe in keeping our customers informed every step of the way while delivering thorough, effective service. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
Good product, great service
Bay was the tech that treated our home and property. She did an excelent job and documented everything with photos before and after. I wish more people did this complete of a job. Aptive has kept my home pretty much critter free for several years now and with techs as thorough as Bay, I will continue to be a loyal customer.
6 January 2026
Reply from Aptive Pest Control - Charlotte
Hi Gregory,
Thank you for sharing your experience! We’re thrilled to hear that the service professional provided such thorough service and documented everything with photos. At Aptive, we take pride in delivering detailed, high-quality service, and it’s wonderful to know that effort has helped keep your home comfortable over the years. We truly appreciate your loyalty and trust in Aptive to protect your home.
-Jasmine
Great young men who work for the…
Great young men who work for the company,professional, courteous and very respectful.
28 December 2025
Reply from Aptive Pest Control - Charlotte
Hi Johnny,
Thank you for sharing this kind feedback. We truly appreciate you taking a moment to recognize our service professionals.
It’s great to hear that they were professional, courteous, and respectful during your visit. That level of care and professionalism is something we take pride in at Aptive, and we’ll be sure to pass your kind words along to the team.
Thank you for choosing Aptive and for being part of the Aptive neighborhood. We’re grateful for the opportunity to take care of your home.
-Jasmine
Well prepared
31 December 2025
Reply from Aptive Pest Control - Charlotte
Hi Tim,
Thank you for sharing this. Being well prepared is something our Aptive service professionals take seriously, because it helps ensure each visit is efficient and effective. We appreciate you taking a moment to leave feedback and for choosing Aptive to care for your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Christopher,
Thank you for taking the time to share your feedback and for being part of the Aptive community. We’re sorry to hear that your experience did not meet your expectations. At Aptive, we take all customer concerns seriously and are committed to providing thorough, professional service.
We’d like the opportunity to better understand your experience and see how we can make things right. When you have a moment, please reach out to us directly at socialmedia@goaptive.com so we can connect and address your concerns.
-Jasmine
The technicians are always :
The technicians are always :
POLITE
ON TIME
HELPFUL
QUIET AND NEAT
EFFICIENT
21 December 2025
Reply from Aptive Pest Control - Charlotte
Hi Tom,
Thank you for sharing your feedback. I’m thrilled to hear that our service professionals consistently demonstrate politeness, punctuality, helpfulness, and efficiency while keeping everything neat and quiet.
At Aptive, we strive to provide attentive, professional service that exceeds expectations, and it’s wonderful to know our team’s efforts are noticed. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
was polite and did the job
19 December 2025
Reply from Aptive Pest Control - Charlotte
Hi Elizabeth,
Thank you for sharing your feedback. I’m glad to hear that our service professional was polite and completed the job to your satisfaction.
At Aptive, we strive to provide professional, reliable, and thorough service at every visit. We truly appreciate you being part of the Aptive neighborhood and for trusting us to care for your home.
-Jasmine
Reply from Aptive Pest Control - Charlotte
Hi Nick,
Thank you for sharing your experience! We’re glad to hear our team provided great service and clear communication. At Aptive, keeping our customers informed while delivering thorough and effective pest control is very important to us.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
Solid, professional service
Professional service techs, prompt and timely. Easy to work with if service dates need to be changed. They have also found and treated issues that I was not aware of.
16 December 2025
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for sharing your experience! We’re glad to hear our service professionals were prompt, professional, and easy to work with when adjusting service dates. At Aptive, we take pride in identifying and addressing issues before they become bigger problems, so it’s wonderful to know our team has been proactive in keeping your home protected.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
Excellent service and he knew exactly…
Excellent service and he knew exactly what I needed! Kept me informed to his arrival time and if there was going to be a delay.
6 December 2025
Reply from Aptive Pest Control - Charlotte
Hi Kenneth,
We’re so glad to hear about your experience! At Aptive, we prioritize understanding each customer’s needs and keeping you informed every step of the way, so it’s wonderful to know our service professional delivered on both. Feedback like yours inspires our team to continue providing service that’s reliable, attentive, and thoughtful.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
DID NOT RECEIVE WHAT I WAS BILLED FOR
I have found these treatments to be costly and ineffective. I have continued to have problems with mosquitos, fleas, ticks, slugs and aphids throughout the 18 months of treatments I have received. I was repeatedly denied cancellation even though I still had pest infestations.
It was raining slightly at my last scheduled appointment. The tech informed me that chemicals could not be applied (only the granules) because of the rain and that if I also wanted the chemical treatment (for which I was charged and paid for) I would need to call customer service and request an additional visit.
Calls to customer service (as with most companies) are time consuming. I'm baffled that the treatment was not automatically rescheduled if the full service was not able to be rendered, or a credit issued to my account. In my opinion, a reputable company would not expect a customer to take time to place a phone call to request a service for which they were billed, and would allow cancellation regardless of contract if their treatments were ineffective and they were not able to deliver what was promised of their services.
26 November 2025
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Shannon,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear how frustrating this experience has felt, especially after committing to 18 months of service with Aptive. You deserved treatments that made a real difference and a process that felt easy, not exhausting.
What you described is understandably disappointing. When weather limits part of a service, you shouldn’t feel like you have to follow up just to receive the portion you already paid for. And dealing with ongoing pest issues on top of that would leave anyone feeling let down.
We’d really appreciate the opportunity to review your account with you, go over the concerns you’ve had with the specific pests, and make sure any incomplete or weather-impacted services are properly addressed. Our goal is to help you feel confident in the service you’re receiving and to make things right where we fell short.
Thank you again for sharing your experience. You’re a valued part of the Aptive neighborhood, and we truly want to help turn this around. When you’re ready, please reach out to us at socialmedia@goaptive.com and we’ll work through everything together.
-Jasmine
Benjamin is a truly outstanding tech
Benjamin is a truly outstanding tech - understands our needs, reacts, and is proactive! He really shines and is a great representative for Aptive.
12 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Russ,
Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that Benjamin has been proactive, attentive, and able to meet your needs so effectively.
It’s wonderful to know that he shines as a representative of Aptive. We truly appreciate your feedback and your trust in us to keep your home protected. Thank you again for choosing Aptive, we’re always here to help!
-Jasmine
Austin covered everything I asked him…
Austin covered everything I asked him to cover.
14 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Cindy,
Thank you for sharing your feedback! We’re glad to hear that Austin addressed everything you asked him to cover. At Aptive, we strive to provide thorough, reliable, and professional service, and it’s wonderful to know that Austin reflected those values during your visit.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue delivering the high standard of service our neighbors deserve.
-Jasmine
Good customer service
My husband was home and said this technician was very thorough inside the house.
12 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Laura,
Thank you for sharing your feedback! We’re glad to hear that our service professional provided thorough service inside your home. At Aptive, we take pride in delivering detailed, reliable treatments while ensuring our customers feel confident and cared for.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect and care for your home!
-Jasmine
Cain from Aptive was excellent
Cain from Aptive was on time and did an excellent job with treating my house including spraying extra chemicals to kill off the stink bugs that have started appearing.
9 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Gretchen,
Thank you so much for sharing your experience! We’re thrilled to hear that Cain was on time and did an excellent job treating your home, including taking extra steps to address the stink bugs. At Aptive, we strive to provide thorough, effective, and attentive service, and it’s wonderful to know Cain delivered on that.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide reliable pest control for your home.
-Jasmine
Aptive Pest employee arrived and spent…
Aptive Pest employee arrived and spent roughly 25 minutes treating the house on the outside. No issues whatsoever.
9 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Randy,
Thank you for taking the time to share your feedback! We’re glad to hear that your service visit went smoothly and that your home was treated effectively. At Aptive, we strive to provide thorough, professional, and reliable pest control, and it’s great to know we met your expectations.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide dependable service for your home.
-Jasmine
Great service
Great service. Have been a customer for a while. Bay was so helpful. Explained the process and put me at ease.
6 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Angela,
Thank you so much for sharing your experience! We’re thrilled to hear that Bay provided helpful, clear, and reassuring service. At Aptive, we strive to make every visit professional, thorough, and stress-free, and it’s wonderful to know Bay delivered that for you.
We truly appreciate your continued trust as a long-time customer and are grateful to have you as part of the Aptive neighborhood. We look forward to continuing to provide reliable, professional pest control for your home.
-Jasmine
How can we help?…
The technicians are always friendly and attentive to our specific needs. They address the issues we point out and check the results.
8 November 2025
Reply from Aptive Pest Control - Charlotte
Hi Mary,
Thank you so much for sharing your feedback! We’re thrilled to hear that our service professionals are friendly, attentive, and responsive to your specific needs. At Aptive, we strive to provide thorough, professional, and personalized service at every visit, and it’s wonderful to know our team is delivering on that promise.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide reliable and effective pest control for your home.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.