Justin performed the service today. His timeliness and communications were excellent. He let me know when he'd be there and when he left. He followed up with a report.
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Trinity was very respectful and professional. Everything about the treatment was explained thoroughly. We've used Aptive for many years. First in our home in NJ, and now here in SC. We discovered the... See more
Company replied
Johnny did a great job. Showed up when he said he would. Did complete walk around of my Bk property. Reviewed the history of my property. Provided pictures of services performed. Offered cautiona... See more
Company replied
They show up at my house without me being there and without my pets being inside. I still have the black ants which I told them to eliminate and now I have a yellow jacket nest somewhere in my front y... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4215 Stuart Andrew Blvd, Ste D, 28217, Charlotte, NC, United States
- 17046105860
We overthink pests so you don't have to.
4.5
Excellent
233 reviews
Asks customers to review
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Not for me
The person that sold this service to me failed to mention a couple things, the monthly fee and the different types of packages, the fact that it is an 18 month contract was probably my oversight but I doubt it, then their computer glitches (that is what the lady in the office said) and I was being double charged on my house and my mothers house. Now they did work with me to fix the issues, I did get reimbursed for the double charges, and they did drop the monthly fee, I personally will not have them back, a very unpleasant 18 month experience.
13 November 2025
Justin performed the service today
Justin performed the service today. His timeliness and communications were excellent. He let me know when he'd be there and when he left. He followed up with a report.
28 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Aptive provides a solid service
Aptive provides a solid service, no complaints about the product. Where they fall short is the scheduling, a mess. Customer service is responsive and accommodates revisits easily. The scheduling mix ups and timing between visits is unpredictable. Up until our last visit all the techs have been polite and professional. The last tech was a train wreck. I was having a conversation with my husband about the timing between visits and she overheard inserted herself and stormed off announcing she was going to call her supervisor.My husband walked out to the truck to speak with her and she was rude. She showed our service history and then drove away. I had to leave for a business trip and was gone a week. No email from the supervisor but now my account is on hold. Keep in mind every visit comes with a hefty $139 price tag which is auto charged within 15 minutes of service completion. I would have expected an email explaining what actions were taken and why. I never raised my voice but I was clear when she started commenting that I was speaking to my husband and Aptive routinely scheduled visits with a month of the previous visit. I would like to understand what is in my contact for visit timing. If we re open our account, I never want that tech at my house again. She was petulant and rude. Perhaps she was having a bad day, but she can have her outbursts elsewhere . I signed up for a drama free experience
17 April 2026
Reply from Aptive Pest Control - Charlotte
Hi Diana,
We appreciate you sharing your detailed feedback and recognizing the quality of Aptive’s treatments and the responsiveness of our customer service team. However, we’re truly sorry that repeated scheduling inconsistencies and your recent interaction with a service professional have overshadowed those positive experiences. We understand how frustrating it is to have unpredictable appointment intervals, encounter an unprofessional interaction, and then discover your account has been placed on hold without an explanation. You deserve clear communication, respectful service, and transparency regarding your agreement. Please reach out to socialmedia@aptivepestcontrol.com directly so we can review your scheduling history, clarify your service frequency and account status, and involve the appropriate Operations Manager to address your concerns. We’d appreciate the opportunity to get everything properly handled and help restore your confidence in Aptive.
-Jasmine, Aptive Care Team
Never Worried
I really appreciate this service. The techs work hard to make sure we are pest free.
5 April 2026
Reply from Aptive Pest Control - Charlotte
Hi Daisey,
Thank you for sharing your appreciation and for trusting Aptive to care for your home! We’re thrilled to hear that the dedication and hard work of our service professionals have made such a positive difference in your experience. Our team takes pride in providing thorough, dependable treatments to help keep unwanted pests away. We truly appreciate your continued loyalty and are happy to keep your pest control needs handled with the care and attention you deserve!
-Jasmine, Aptive Care Team
Very respectful and…
Trinity was very respectful and professional. Everything about the treatment was explained thoroughly. We've used Aptive for many years. First in our home in NJ, and now here in SC. We discovered the same level of professionalism across state lines.
13 October 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Kimberly,
Thank you for your continued loyalty to Aptive and for giving Trinity such wonderful recognition! We’re thrilled to hear that his professionalism, respect, and thorough explanations made your service a positive experience. It’s especially meaningful to know that after trusting us with your home in New Jersey, you’ve continued to experience the same level of care in South Carolina. Providing that consistency across locations is something we truly value. We’ll be sure to share your appreciation with Trinity! Thank you for allowing Aptive to keep your pest control needs handled, no matter where you call home!
-Jasmine, Aptive Care Team
Very professional agent
Very professional agent, asked about any concerns or issues to be taken care of before starting the service. Received a full recap of services including photos.
6 October 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Jon,
Thank you for sharing your experience! We’re glad your Aptive service professional took the time to ask about your specific concerns before getting started and followed up with a detailed recap and photos of the completed work. That combination of communication, professionalism, and transparency is exactly what we want every visit to reflect. Thank you for trusting Aptive to keep your pest control needs handled!
-Jasmine, Aptive Care Team
Trinity explained the process and why…
Trinity explained the process and why he can and can’t cover certain areas. I recommend him without reservation.
5 October 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Michael,
Thank you for recognizing Trinity! We’re glad he took the time to clearly explain the treatment process, including what could and could not be addressed during your service. That kind of transparency and communication is exactly what we want our Aptive customers to experience. We’ll be sure to share your recommendation with Trinity. Thank you for trusting Aptive to keep your pest control needs handled!
-Jasmine, Aptive Care Team
If I could give it a zero I would
If I could give it a zero I would. Today I was told that I would get service between 8am and 5pm. This is the first service since they canceled my service unexpectedly in June. When a tech did. It arrive l, I called at 4:15 pm to make sure someone was coming. The customs Sevice told me tha the service was canceled because a tech was delayed at another home. I would not have found this out if I did not call. They did not send me a text or call me about the service being canceled (for the second time in a row). When the rep tried to escalate to an operations manager, I was told that they could not get a hold of one. Regardless, I am in search for a new vendor. I will never, ever give this company any consideration in the future.
21 September 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Vince,
We’re sorry repeated cancellations and the lack of proactive communication have brought your experience with Aptive to this point. After waiting through an entire service window, you should not have had to call us to learn that your appointment had been canceled, especially after experiencing a similar issue previously. We also understand your frustration when an Operations Manager could not be reached. Please reach out to socialmedia@goaptive.com directly so we can review what occurred and make sure your concerns are handled with the attention they deserve.
-Jasmine, Aptive Care Team
Alex communicated very well
Alex communicated very well, very friendly and efficient. Did an awesome job!
21 September 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Wendy,
Thank you for the awesome recognition of Alex! We’re glad his clear communication, friendly approach, and efficient service made such a positive impression. We’ll be sure Alex receives your kind feedback. Thank you for trusting him and Aptive to keep everything handled with care!
-Jasmine, Aptive Care Team
Alicia did a great job
Alicia did a great job. Arrived at the scheduled appointment time. She targeted the areas that needed treated and provided a summary and photo.
17 September 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Mary,
Thank you for recognizing Alicia! We’re glad she arrived as scheduled, focused on the areas that needed attention, and kept you informed with a clear service summary and photo. That combination of punctuality, targeted care, and communication is exactly what we value at Aptive. We’ll be sure Alicia’s great work is recognized. Thank you for trusting us to keep everything handled!
-Jasmine, Aptive Care Team
Johnny did a great job.
Johnny did a great job.
Showed up when he said he would.
Did complete walk around of my Bk property.
Reviewed the history of my property.
Provided pictures of services performed.
Offered cautionary data relevant to the service to protect myself and my family. Top tier experience.
17 September 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
What a fantastic shoutout for Johnny, Russell, thank you for sharing! We’re glad he took the time to understand your property, thoroughly walk the area, keep you informed with photos, and share helpful information along the way. That level of care and communication makes for a great visit, and we’ll be happy to make sure Johnny’s work is recognized. Thank you for choosing Aptive and sharing your top-tier experience with us!
-Alexis, Aptive Care Team
He was very attentive
He was very attentive. Respectful and focused on my needs.
16 September 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Lydelina,
Thank you for the kind feedback! We’re glad your Aptive service professional took the time to listen, showed respect for your home, and focused on the concerns that mattered most to you. That personalized care is exactly what we strive for. Thank you for trusting Aptive to keep your needs handled with care!
-Jasmine, Aptive Care Team
Asante was very thorough and complete…
Asante was very thorough and complete in his service. He was very responsive to additional requests from me and performed his tasks very efficiently
5 September 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi David,
Thank you for recognizing Asante’s excellent service! We’re glad his thorough approach, responsiveness to your additional requests, and efficiency made your Aptive experience a positive one. We’ll be sure to pass along your appreciation to Asante. Thank you for trusting us to make sure your pest concerns are properly handled!
-Jasmine, Aptive Care Team
Thank you, Austin!
Austin was extremely thorough and made sure to address all of our concerns. We are very happy with his service. Austin was also extremely professional, kind, and attentive. Thank you so much for your help today!
1 September 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Gabe,
Thank you for taking the time to recognize Austin! We’re so glad he provided the thorough, attentive service your home deserved while making sure each of your concerns was addressed. His professionalism and kindness are a great reflection of the experience we strive to provide at Aptive. We’ll be sure to pass along your appreciation to Austin. Thank you for trusting us to keep your home handled!
-Jasmine, Aptive Care Team
The agent Austin was very professional…
The agent Austin was very professional and attentive. It is my hope that he is my permanent exterminator. He is very attentive and accomodating.
26 August 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Aaron,
Thank you for taking the time to recognize Austin! We’re delighted to hear that his professionalism, attentiveness, and willingness to accommodate your needs made such a strong impression. Building that level of trust and consistency is an important part of the Aptive experience. We appreciate your kind words and are glad Austin made you feel confident that your pest control needs are in good hands and handled with care!
-Jasmine, Aptive Care Team
Iverson and Richie are Very…
Iverson and Richie are Very professional and Respectful if I had a choice I would only deal with them because of the experience 😀 Both knowledgeable and well versed two 👍🏿👍🏿 up 🙂.
26 August 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi there,
Thank you for giving Iverson and Richie such a great shoutout! We’re thrilled to hear their professionalism, respect, and knowledge have made such a positive difference in your experience with Aptive. Service professionals who make customers feel confident and well cared for are exactly what we strive for. We’ll be happy to celebrate this feedback with the team. Two thumbs up right back to you, and thank you for trusting Aptive to keep things handled!
-Jasmine, Aptive Care Team
Finally someone that took the time needed to accomplish the job
Finally, Kentrel came out and took his time to service my yard properly. I could actually see that he sprayed everywhere and got rid of all of the spider webs. I believe that I will finally see some improvement. I have suffered all summer. Service folks taking all of 5 minutes and are gone only for me to get bitten by spider's ant's mosquito's etc. I called the office and asked that as long as Kentrel works for them, I only want him to service my yard. I also asked for courtesy credit to my account for all the months that I have been paying $100 for nothing. The CSR gave me a $30 credit, but I think you all can do better considering how long I have been a customer. The records and recordings should show the number of times I have had to call in between treatments. This is a shame. It is not supposed to be this way. You should hire more guys like Kentrel!
18 August 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Pat,
Kentrel clearly made a meaningful difference, and we’re glad he took the time to thoroughly treat your yard and remove the spider webs you’ve been concerned about. At the same time, we understand how frustrating it is that it took this long to receive the level of service you expected, especially after repeated calls and months of feeling that visits were rushed.
Thank you for recognizing Kentrel’s exceptional work and for continuing to give Aptive opportunities to get things properly handled. Please reach out to socialmedia@goaptive.com directly so we can review your service history and concerns regarding the credit you received. We appreciate your loyalty and want to make sure your overall experience receives the attention it deserves.
-Jasmine, Aptive Care Team
Phoenix asked and made sure to take…
Phoenix asked and made sure to take care of any concerns that had
18 August 2026
Unprompted review
Reply from Aptive Pest Control - Charlotte
Hi Henry,
Phoenix made sure your concerns were heard and given the attention they needed, and that’s exactly the kind of personalized care we want every Aptive visit to provide.
Thank you for choosing Aptive and for recognizing Phoenix’s attentiveness. We’re happy to know your concerns were properly handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Charlotte
Hi Tarence,
Thank you for the kind feedback! We’re glad your service professional made a positive impression with their professionalism and courteous approach. We appreciate you choosing Aptive and trusting us to keep things handled!
-Jasmine, Aptive Care Team
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