Appliances Online Australia Reviews 

Easy to navigate the website, available to call 24/7, very helpful staff, delivery process is as described on the confirmation email, delivery is on time by competent delivery guys. Will continue to shop with them. Prices suit every budget. Highly recommend.

I ordered Saturday, delivered Monday... that is incredible service. The delivery drivers they use were so professional,offering to unbox, put in place and level my fridge/freezer.

I have ordered years ago in another state from appliances online, service was excellent then also. Prices are generally cheaper also.

I bought from them back in 2017 when we moved in here. I bought a French door fridge, a Haier which we have had no trouble with and it is now nine years old, it only cost $800 which was very cheap and a condenser dryer. Due to not reading the manual of the said dryer the sheet program doesn’t reverse tumble now due to not being used. I have sold my dryer and gone on to Appliances on Line website and ordered a heat pump dryer to replace it, I was even able to pick the delivery day. I recommend to anyone who is looking for white goods and they are my first choice, I find their service excellent!

Everything from the website, the price matching assistance, the delivery times, and also the folks from the delivery service who delivered and installed my fridge and washing machine (Ashu from Winning Services) was fantastic. No complaints and would highly recommend people to buy from them.

Poor driving by delivery driver reflects badly on the company
I recently saw one of your blue Nissan Navara delivery trucks (NSW plate DN 05 DV) on the road. The driver was tailgating aggressively and driving in a way that felt unsafe and inconsiderate to other road users.
This kind of behaviour is disappointing, especially from a company that promotes itself with strong customer-service messaging and high satisfaction ratings. When a branded vehicle is driven poorly, it doesn’t just affect the driver — it damages the public image of the whole business. Other motorists notice, and it creates the opposite impression of the “legendary care” and professionalism you advertise.
Safe and considerate driving should be part of representing the company on the road. I hope this feedback reaches the right people so drivers are reminded that how they drive is part of the customer experience and the company’s reputation.

Easy online ordering process. Fast delivery (the next day), friendly and helpful delivery personnel.

I shopped around and was not able to buy a freezer that I needed straight away, they had at least 3 weeks wait and with backorders would be longer. So i went to AOL and found what I wanted, it was cheaper and offering next day free delivery, where the others were charging for delivery.
Perfect, thanks so much.

My parents are in their 80s and it’s a bit difficult for them to get around and shop for a new washing machine when theirs broke down. The fact that I could order online for them and have a friendly delivery man come and install the new one and remove the old one within less then 24 hours was amazing service. My parents were amazed with the service and very happy

Nothing to fault. From online ordering to liaising with customer support to the amazing delivery boys. Extremely happy with product. Highly recommend!

3 weeks without a dryer and told they have no parts to repair it, and this wihtout even coming to look at it. So no warranty support or return options.

I am being told there are no parts for my dryer when they have not even come out to see what is wrong with it.

If you don't have parts then send me a new dryer, take the broken one back and sort it out on your end.

Do not purchase from them or if you do check your warranty agreements.

We recently moved into a new apartment with no appliances, so I searched around and found Appliances Online. After reading plenty of good reviews on Google, Trustpilot, and Reddit, I decided to give them a try, and I’m glad I did. The ordering process was very easy, and the delivery team was friendly, professional, and a pleasure to deal with. I’d happily purchase from them again and highly recommend them to anyone looking for a smooth appliance shopping experience.

Extremely happy with appliances online. Ordered my dryer at 5 o’clock in the afternoon. It was at my doorstep 8 am the next day. The driver very friendly and installed it for me. Website easy to negotiate. Highly recommend appliances online.

I have purchased multiple products from Appliances Online since 2020 and have always been happy with their service. However, a recent experience with after-sales support has been very disappointing.
A dishwasher under warranty could not be repaired or replaced due to stock unavailability, so the manufacturer provided a credit note to appliances Online. I used this towards a replacement dishwasher, leaving a remaining balance of $78 that was promised to be refunded within a week.

It has now been over a month, and despite more than five phone calls and emails, the $78 refund still hasn't been processed. The lack of follow-through and poor after-sales support on this issue has been frustrating.

Best experience ever! Quick turn around delivered within less than 24h or ordered. price was great and delivery guys were amazingly nice! So happy with the washing / Dryer so far!

Excellent online service. Delivery is so quick. Love that they take your old machine. The delivery guys were fantastic. Did all the heavy lifting and even vacuum after removing my old washer. I’ll be using them again. Highly recommended

I ordered a dishwasher the first week in Jun I did not find out till day of delivery 4 weeks from order date that they were not going to deliver. I had to contact them. Then I find out that it was going to be rescheduled for 4 weeks time on a day I would not have to take time off. Wouldn't you know it after contacting them to find out what was happening i am told there is a problem with supply. They were expecting supply should be through in the next few weeks. After having to contact again I find they finally had a date of stock arriving. This was some 2.5 months from the fully paid order. Finally I get given a date of delivery and installation and I cleared the day and Wouldn't you know it. My dishwasher the only one put of 10 delivered was damaged in warehouse. Sorry its another 2 weeks while we get another one from another store. Now 2 weeks later they send an email saying we are going to deliver on Wednesday... seriously it was already agreed that I could not take more time off. Then they cancelled the delivery and leave me hanging as they don't when they can get an installer to do it on a different day to my areas allocated day. Seriously never again. Customer service is absolute crap. If the dish doesn't arrive my next complaint will be Fair Trade.

Nice easy ordering process. Good pricing. Usually next day free delivery depending on delivery address.
Friendly helpful delivery staff. The icing on the cake is the removal of the old appliances.
Recommended.

Waiting to see if the warranty process works for a washing machine.

Excellent Product range, excellent prices. Delivery was very smooth and quick. Would highly recommend this Company. Well done, great team effort.

The easiest online transaction I have ever had. Ordered my item on a Sunday afternoon and it was delivered Monday afternoon. Amazing service.

Price with delivery was cheaper than an actual store.