Appliance Centre Reviews 

5,916
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness and efficiency of the staff from initial contact to delivery. Many people appreciate the competitive pricing, often finding better deals than elsewhere, along with prompt and well-communicated delivery services. Reviewers also praise the delivery drivers for their politeness, care, and helpfulness, often providing updates and ensuring safe placement of products. However, some customers also noted issues with delivery, including unexpected delays, rescheduled dates without notification, or complete cancellations. A few other people also felt that delivery personnel were occasionally unhelpful, refused to move items beyond the entrance, or arrived as a single person for a two-person job.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting helpful and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, quick,... See more

Product

Customers had positive experiences with product, often praising the wide range of products available to suit... See more

Price

Reviewers highlight positive aspects of price, with many customers finding competitive and good deals on... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,916)

377 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Appliance Centre kept us updated by…

Appliance Centre kept us updated by email and were easy to get hold of when we had a query. Freezer was delivered on the correct day, although earlier than expected (before 7am) so it was fortunate that someone was awake.

5 June 2026
Rated 5 out of 5 stars

EVerything fine

Everything was fine but the delivery driver was exceptional - cheerful, friendly and incredibly helpful even though it was late and he still had 2 more deliveries to make. He made it a 5 star experience.

8 June 2026
Rated 3 out of 5 stars

Smeg microwave

The appliance Center answered the phone promptly.
Their return policy could be better, the appliance can only be returned if faulty not if unsuitable ie too big or the customer just does not like it.
The delivery time slot was only given 24 hrs in advance supposedly 4:00pm - 8:00pm and actually arrived at 10:20pm. The driver did get in contact us to say he would be late and was very apologetic but it was still 10:20pm

10 June 2026
Appliance Centre logo

Reply from Appliance Centre

Hi Mr White - Many thanks for taking the time to leave us a Trustpilot review. Any & all feedback is really appreciated as it helps us improve the service that we provide.

For absolute clarity our returns policy falls within UK standard consumer laws.

We apologise on behalf of our delivery partner for the inappropriate timing that your delivery arrived.

kind regards

Appliance Centre Customer Support

Rated 5 out of 5 stars

Easy online ordering process

Easy online ordering process. Great communication regarding delivery process. Incredibly friendly and helpful delivery driver who called approx 25mins before arrival. Wouldn’t hesitate to order from this company again. Haven’t used the product yet, but appears to be excellent quality.

10 June 2026
Rated 4 out of 5 stars

Best price

Best price. , easy to order , polite and efficient delivery driver

10 June 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review

Rated 1 out of 5 stars

Delivery cancelled with 12 hours notice

The delivery was cancelled the evening before it was due, so I haven't received my appliance yet.

8 June 2026
Appliance Centre logo

Reply from Appliance Centre

Hi Gareth - Many thanks for taking the time to leave us a Trustpilot review. Any & all feedback is really appreciated as it helps us improve the service that we provide.

Firstly we apologise for the issue surrounding the failed delivery from our logistics partner. We select our delivery partners with customer service & reliability as the most important factors. Unfortunately sometimes issues do arise & for this we unreservedly apologise as we do not have total control over the operations of our partners.

kind regards

Appliance Centre Customer Support

Rated 3 out of 5 stars

Good website with competitive prices…

Good website with competitive prices for Miele Washing Machine.
Ambiguity over delivery date meant that I'd taken a day off to received delivery, only to be told that the product would be delivered another day. I have re-read all correspondence received and don't believe it was sufficiently clear that the supplied date was tentative.
Also, despite saying it was a two-person delivery, only one person arrived with the product. It was concerning seeing a heavy, brand new Miele Machine being manhandled to the house... The driver advised that his assistant was sick. The exact same thing happened when I received delivery of a Tumble Dryer from Appliance Centre - I wonder whether this is an exception or not...

20 May 2026
Appliance Centre logo

Reply from Appliance Centre

Hi Mr Bone - Many thanks for taking the time to leave us a Trustpilot review. Any & all feedback is really appreciated as it helps us improve the service that we provide.

We try & offer absolute clarity on product availability through our website so as to avoid any ambiguity or confusion. If an item is in stock it will be clearly shown as in stock. If not a delivery availability lead time will be provided.

Your default delivery service for any larger items is a free-of-charge two man service, which is what we pay our logistics partners for. If this is not what has been provided then we apologise on behalf of our delivery partner.

kind regards

Appliance Centre Customer Support

kind regards

Appliance Centre Customer Support

Rated 5 out of 5 stars

I would recommend this company

The online ordering process was simple and efficient. The delivery was quick and the appliance was delivered to it's final resting place.
Perhaps the only down side was that the delivery driver delivered the machine and left. We had to unpack and check the machine (which was fine) despite the pre delivery information which stated that the delivery 'team' would unpack and check the machine before leaving.

28 May 2026
Rated 5 out of 5 stars

Extremely efficient service

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thorough from my first phone call to arranging delivery to suit my date. This company is the best that I have found in many years - personal contact is so important.

28 May 2026

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