AppFolio Property Manager Reviews 

Easy to manage and access, you find the things you need quickly

My HOA company uses this software. My HOA company manually has overcharged me twice in 6th months. They agree to the overcharge but they say they can’t refund me due to Appfolio. I tried to contact Appfolio to see if they could contact my HOA and train them how to refund an erroneous charge. It was near impossible to find contact info and then when I did, they did not respond. If they don’t have a refund option as a payment platform, this platform is useless. They definitely do not have customer service for end users.

Very user friendly with great built in reporting and customization options. Responsive customer service.

Everybody knows the fake reviews here is the 5 stars rating reviews from AppFolio's foot soldiers.

AppFolio is the best! It is extremely user friendly. The implementation team was super helpful and walked us through all the steps that we needed to make the transition seamless. Team members are always available to answer questions and provide additional training if necessary. 10 out of 10 recommend.

Appfolio can be tricky to learn but they have such an excellent tutorial that its easy to follow and learn the system. It is so easy to find things with the site. I don't know how we got along without it honestly.

Easy to get the information I need and friendly for users

This is kind of a horrible company. I sent them an inquiry to partner with them, which they took forever to respond only to tell me that basically they didn’t have time for the on boarding and I wasn’t important enough lol.
Don’t use them

They charge a junk fee on payment by bank transfer. Lots of tenants are upset because some landlords insist on payment through this company rather than being paid by bill pay via one’s bank. On top of this, there is the issue of data protection…you are providing your banking info to this company increasing your odds of having your personal info stolen.

Appfolio is constantly enhancing the end user experience. Customer service is reliable and timely. Cost is reasonable. Integrations available are great.

Charging $2.49 for ACH payments is this company’s way of making money off the tenant on top of the money they make off the management company. Rip off!

charging families to PAY BILLS!? This is outrageous! There is no fee to transfer money via ach and they are force placing fee of 2.49 to PAY MONEY! They do not have a website with any working human in customer service not phone number to reach to ask questions on what options there are. Landlords that are forcing tenants to use this are charging US to pay the landlord money!!!! This is insane! This company has a black eye allowing landlords to bill us to pay the landlord- should be paid by landlord for their "convenience". Reported to the FTC for violating federal laws and hiding behind chat bot customer service. DO NOT USE !

AppFolio makes my day to day job so much easier! The templates, forms, calendars, reports, and customer relationship management functions are easy to learn and use and help make property management manageable.

Customer service is zero, but the software is great pray you never have to contact them. You can never get someone on the phone, the robot that chats with you has predetermined answers that have nothing to do with your issue. I need to update my payment status. I was locked out, and could not reach anyone to update payment info..... please call me apfolio 559-461-7368

AppFolio changes terms in the middle of contract periods, refuses to honor its contracts, and is not ethical. We used AppFolio from 2019 to 2023. From using our data as a marketing database to changes in the middle of the contract term I recommend you try anywhere else. AppFolio contacted our tenants, owners, and vendors solicitating services to them directly. Some of these directly competed with our service offerings. We notified AppFolio in July that we were terminating our contract instead of renewing due to their unethical behavior and violations of the contract for service. Even after providing, email, certified letter, and getting confirmation it was received they are continuing to withdraw payments. In summation, I have yet to find a worse company to partner with!

Appfolio was a clear leader in the association market space. We were with them for over 5 years. We were not only a user of the product, but we also participated in several software forums to identify improvements. To say we were all in is an understatement.

Two major concerns...First, they pushed for over a year to work and get our customers to use the online portal to the maximum extent possible. We agreed with this and saw the value. We had a 93% participation rate. Unfortunately, the real goal was to get uses to make their payments through the system. What was FREE (ACH payments) was now going to cost our customers $2.49/per transaction. IT IS A FREE service. The banks do not charge for this. After numerous request for a call and finally contacting the president of the company through linkedin we were contacted. It was clear to us and in our opinion we saw this as a money grab. Just do the math...3000 customers all paying by ACH x $2.49 per month. That moves the needle quick!

Second, the real nightmare began about a year and half ago when we attempted to seek assistance from their customer service. We found it astonishingly difficult to get in touch with anyone by phone (they do not answer), you have to send in an email or chat. When you get a response the level of incompetence is staggering. It became apparent that the support staff lacked the basic knowledge needed to address even the most straightforward issues. Sadly, the company seems to have a deliberate strategy of dodging responsibility and evading customer inquiries. Emails go unanswered for days (auto response is not a response), and when you do get a response, it's a generic and unhelpful message that does nothing to resolve the problem at hand. What should take 10 -15 minutes to resolve takes weeks.

It's clear that Appfolio is more interested in making a quick sale than in providing a functional product or offering remotely adequate customer support in our opinion. The misleading intentions behind their software and the utter disregard for customer satisfaction are unacceptable and unprofessional. We would strongly advise anyone considering this software to think twice and explore more reliable and customer-focused alternatives. Save yourself the frustration, headache and customers money.

AppFolio Makes Mangement Easier.

As an association manger AppFolio gives me the tools I need to do things quickly and all in one place. I have been using AppFoio since February 2022, I am a small business. Customer support is responsive.

Customer service has become very hard to come by. Obnoxious change to tenant ach fees shows the arrogant nature of this company. Their "vote" method of improving things sucks, especially when you just need something done.

The system works very well, and the team works on upgrades that are suggested by the actual users. For commercial properties there are still some things that could be better, but we were told at the conference this year that commercial would be a focus in 2024. Hope so!!

From a landlord perspective I hate AppFolio. I've had multiple property managers using this software and they are unable to provide useful statements when God forbid someone pays rent early. Prepaid rents seem to be a huge problem for the property managers using AppFolio. My experience is only from a landlord perspective.