AstroPay holds your money hostage — Do NOT trust them! On September 7th, I tested AstroPay with a small transfer about usd 12 from Argentina to my Wise UK account. It worked fine, so I tried se... See more
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What can I say? Just amazing! Though you take long to resolve a case on transactions, but I understand it is a matter of trust; however, when someone provides all his/her details on the same you can t... See more
Company replied
Had some issues in the beginning, but support helped me and managed to sort things out. Part of the internal team reached out through other platforms to explain what caused the issues and ensure it wo... See more
Company replied
So i had an issue and emailed their customer service team via email and they responded within 10 mins (not an auto reply), i was shocked how fast it was as they companies take at least 24 hours to... See more
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Company details
About AstroPay
Written by the company
AstroPay is the global wallet for creators, travelers, freelancers, entepreneurs, adventurers, fans... you name it!
Manage your money globally with ease and confidence. Hold, send, and spend in 50+ currencies.
Contact info
United Kingdom
- app.astropay.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was great!
The experience was great!! Thank You! I appreciate it. Take Care. - Krishni Aranwela xo ~
19 November 2024
Unprompted review
Reply from AstroPay
Hello, Krishni,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience with AstroPay. Your kind feedback motivates us to continue delivering excellence in all that we do.
Best regards,
The AstroPay Support Team
The convinience of transferring money…
The convinience of transferring money from our local mobile wallets to Astropay and do payments easily.
You have improved on customer service turn around lately
11 November 2024
Unprompted review
Reply from AstroPay
Hello, Evans.
We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.
If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
AstroPay Support Team
Transfer take too long to be received
Transferred money this morning and it's been almost two hours without any sign of it being received and it's payment for a purchase.
Problem has been resolved,I like how fast the customer service responded rapidly to my concerns. Will definitely continue using astropay.
14 November 2024
Unprompted review
Reply from AstroPay
Hello Edna,
Thank you for your feedback and for letting us know about your transfer issues.
We looked into your account and can see that your transfer was credited to the recipient AstroPay account immediately after you initiated the transfer.
Kindly inform the recipient to log into their AstroPay account to find the balance.
If you have any other concerns or questions, please contact us via live chat or our helpdesk at https://contact.astropay.com/support. We'll be glad to attend to you further.
Best regards,
AstroPay Support Team
Account closed for no apparent reason
Account closed for no apparent reason. Contacting support they keep quoting clause 11.3. After having read the clause I done everything right so no idea why they closed the account and do not want to help apart from generic responses and no aim for a resolution. Just to add the response is generic and does not a dress the issue as mentioned above. Even if you are right; whatever they do must make you wrong.
6 November 2024
Unprompted review
Reply from AstroPay
Hello Vladimir,
Thank you for taking the time to share your feedback.
We want to assure you that we do not make account deactivation decisions lightly. Account deactivations typically occur when there is a breach of our Customer Agreement, Terms of Service, or financial regulations. These measures, as outlined in Clause 11.3 of our Terms and Conditions, are in place to maintain the security and integrity of our platform.
Due to our regulatory obligations, we cannot disclose the specific reasons for the deactivation. However, please know that these actions are taken to protect the security of our users' accounts and funds. We strive to minimize any disruptions, but in certain circumstances, these steps are necessary.
Best regards,
AstroPay Support Team
Quick attention and quick resolution of…
Quick attention and quick resolution of my problem
4 November 2024
Unprompted review
Reply from AstroPay
Hello, Mariano.
We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.
If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
AstroPay Support Team
Withdrawal issues and poor support response
I've been unable to withdraw my funds to my bank account for over a week, and every time I reach out to support, I’m told to 'wait.' This lack of resolution and communication is frustrating and leaves me feeling uncertain about the security of my money. I would appreciate clear answers and a timely solution to this issue.
20 October 2024
Unprompted review
Reply from AstroPay
Hello, François,
Thank you for the time you invested in sharing your feedback.
AstroPay focuses on offering a wide range of withdrawal options to enhance your convenience. At times, elements such as compliance requirements or technological limitations can result in short-term limitations on specific methods of withdrawal. We appreciate your patience and sincerely regret any trouble this situation may bring.
You can have confidence that our team is actively and thoughtfully tackling these challenges without delay. Ensuring your contentment is our foremost concern, and we are dedicated to addressing this issue promptly. We appreciate your continuous support.
Best regards,
AstroPay Support Team
Quick timely service!
This company has surprised me on their customer service response time, it was practically inmediate. Without mentioning the many financial benefits like 3%cash back, plus the transaction wait times are very quick. I totally recommend them.
21 October 2024
Unprompted review
Reply from AstroPay
Hello, Hugo.
Thank you for your fantastic review! We’re thrilled to hear that our fast customer service and the financial benefits and cashback have made a positive experience. It’s great to know that our quick transaction times are making things easier for you.
If there's anything more we can do for you, please let us know. We look forward to continuing to serve you!
Best regards,
AstroPay Support Team
The implementation of a commission…
The implementation of a commission charge when using a credit card made me stop using the application as before to make purchases, it's a shame.
28 October 2024
Unprompted review
Reply from AstroPay
Hello Maic,
Thank you for your feedback! We understand that fees are an important consideration. These service fees apply to transactions made from third-party banks to the AstroPay account and are related to processing costs.
Rest assured, this fee will be visible in the transaction summary before you confirm the recharge, guaranteeing complete transparency.
We’re always looking for ways to offer the best value, so if you have any suggestions or if there’s anything else we can help you with, please don’t hesitate to let us know.
Best regards,
AstroPay Support Team
Reply from AstroPay
Hello, Alvaro.
Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.
If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
AstroPay Support Team
Reply from AstroPay
Hola, Manolo.
Gracias por su fantástica reseña. Estamos encantados de saber que tuviste una gran experiencia con AstroPay. Sus amables palabras nos animan a esforzarnos por alcanzar la excelencia en todo lo que hacemos.
Si hay algo más que podamos hacer por usted, háganoslo saber. Esperamos seguir a su servicio.
Un cordial saludo,
Equipo de soporte de AstroPay
I had an issue with my mobile money…
I had an issue with my mobile money withdrawal. They indicated payment as complete despite not sending the funds to my account. I followed up the issue with customer support and I got my money back!!
18 October 2024
Unprompted review
Reply from AstroPay
Hello, Brevine.
Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.
If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
AstroPay Support Team
Great Customer service
I love instant payments. The customer service is quick to reply to emails and very helpful in resolving issues
15 October 2024
Unprompted review
Reply from AstroPay
Hello Fredrick,
We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.
Best regards,
AstroPay Support Team
Withdrawal taking ages two weeks after…
Thank you for listening to my plea the issue was sorted, Astropay is the best option.
12 October 2024
Unprompted review
Reply from AstroPay
Hello Kiprop,
We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.
Best regards,
AstroPay Support Team
SCAMMER ALERT
They are scammers,I withdrew money from Astropay to Airtel money and the transaction is marked completed on Astropay but 8 days later no money has been received in my Airtel money wallet.Keep off Astropay they are thieves
7 October 2024
Unprompted review
Reply from AstroPay
Hello, Cynthia.
Thank you for your review and for bringing this to our attention.
To assist you better and address your concern effectively, we need a bit more information from you. Could you please respond to the request for more information we sent from Trustpilot platform?
We are committed to resolving your issue as quickly as possible and appreciate your cooperation in providing the necessary details.
We look forward to helping you resolve this matter.
Best regards,
AstroPay Support Team
They refused to delete my information.
They refused to delete my information.. Please avoid.
I created my account and realized their fees was too high, so i talked with customer care and requested that they delete my account and my information. He guy refused and said they have to keep my information for a certain period of time. I asked him twice that what is the specified time. He didn't answer. It feels like he was avoiding the question which is a red flag. I have taken the screenshot and transcript of the chat and I will approach the regulatory body directly.
They are a scam, please avoid
13 October 2024
Unprompted review
Reply from AstroPay
Hello Adeev,
Thank you for taking the time to drop a review about this.
Regarding your request, we understand the importance of your privacy and want to keep you informed about our process. In accordance with our regulatory obligations, we must retain customer due diligence information for a specified period. We use secure data centres with restricted access and encrypt data transmissions to protect your information. Additionally, we apply hashing techniques to data shared with our advertising partners.
Due to these obligations, we are unable to process a data erasure request on the spot. However, don't worry! Your information is securely managed and protected. Besides that, we suspended your account - this will restrict access to our services, but you can reactivate the account afterwards if you wish.
Thanks for your understanding.
If you have any other concerns or questions, please contact us via live chat or our helpdesk at https://contact.astropay.com/support. We'll be glad to attend to you further.
Best regards,
AstroPay Support Team
Potencial
Intuitiva , simple , y con muchos beneficios., le falta el fondo remunerado como la app del color de la fruta .. naranja
7 October 2024
Reply from AstroPay
Hola, Gerardo.
Gracias por su fantástica reseña. Nos alegra saber que encuentras nuestra aplicación intuitiva y beneficiosa. Siempre nos esforzamos por mejorar, y agradecemos tu sugerencia sobre una función de recompensas. Ten la seguridad de que estamos trabajando en agregar nuevas funciones para mejorar tu experiencia, y tus comentarios nos ayudan a priorizar lo que es importante para nuestros usuarios.
Si hay algo más que podamos hacer por usted, háganoslo saber. Esperamos seguir a su servicio.
Un cordial saludo,
Equipo de soporte de AstroPay
I made two transactions last week with…
I made two transactions last week with two different amounts both from AstroPay to my mobile account. The one with the small amount went through and then another one with a larger amount is still being held up despite being told it would take a day. This is a worrying experience
11 October 2024
Unprompted review
Reply from AstroPay
Hello, Kelvin,
Thank you for providing us with the details of your Astropay account.
We have our dedicated support team currently working on resolving it. Additionally, the email has been sent to you for further information regarding your withdrawal. We value your satisfaction and are taking measures to prevent this from occurring in the future.
Thank you for your patience; we are here to offer you further assistance. Feel free to reach out to us if you have any additional questions or concerns.
Best regards,
AstroPay Support Team
Every weekend when I try to withdraw…
Every weekend when I try to withdraw money to my mobile money wallet the money is stuck and I have to wait till monday in order to get my money. It so frustrating
12 October 2024
Unprompted review
Reply from AstroPay
Hello Peter,
Thank you for taking the time to write and share this review.
At AstroPay, we emphasize the importance of offering a variety of withdrawal options to enhance your experience. At times, elements such as legal requirements, and technical limitations, can result in short-term limitations on specific withdrawal methods. Also, the withdrawal timeframe for your country has a processing time of 1 business day, excluding weekends.
We appreciate your patience and are sorry for any trouble this may create.
You can be confident that our team is actively focused on resolving these concerns swiftly. Ensuring your happiness is our foremost concern, and we are dedicated to addressing this issue promptly.
We appreciate your understanding.
Best regards,
AstroPay Support Team
Is my transaction deliberately held up?
I made two transactions from AstroPay to my mobile money on Friday and since I wanted to test whether it was functioning properly, I started with a small amount which was successful then I transacted 4 times the amount. Now the transaction says in progress more than 48 hrs later. On the app it said it could take a day, now it’s been more than that and their customer care email is unresponsive. Really frustrating so Please beware.
13 October 2024
Unprompted review
Reply from AstroPay
Hello, Drewboy,
Thank you for sharing your feedback with us.
To address your concern and provide a resolution, we require some additional information. Please respond to the information request we've sent you through the Trustpilot platform. This will help us identify your account and better understand your issue.
Your cooperation is crucial for us to resolve this matter promptly. We appreciate your patience and look forward to assisting you.
Best regards,
AstroPay Support Team
made a depoist on 300$ (27 fee LoL) and…
made a depoist on 300$ (27 fee LoL) and still waiting 2-3 hours later even i showed support i send them.. worst escrow
13 October 2024
Unprompted review
Reply from AstroPay
Hello Fern,
We sincerely apologize for any inconvenience and frustration this may have caused you. Your experience is important to us and we want to ensure we address your concerns effectively.
We had previously requested additional details through the Trustpilot platform to assist you further. However, we regret to inform you that we have not received a response from you within the indicated period.
Without the necessary information, it is difficult to review and resolve your situation effectively.
To ensure we can help you, please contact us via live chat or our helpdesk at https://contact.astropay.com/support and we will be happy to assist you further.
Thank you for choosing AstroPay and we are committed to providing you with a better experience.
Sincerely,
AstroPay Support Team
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