AstroPay holds your money hostage — Do NOT trust them! On September 7th, I tested AstroPay with a small transfer about usd 12 from Argentina to my Wise UK account. It worked fine, so I tried se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What can I say? Just amazing! Though you take long to resolve a case on transactions, but I understand it is a matter of trust; however, when someone provides all his/her details on the same you can t... See more
Company replied
Had some issues in the beginning, but support helped me and managed to sort things out. Part of the internal team reached out through other platforms to explain what caused the issues and ensure it wo... See more
Company replied
So i had an issue and emailed their customer service team via email and they responded within 10 mins (not an auto reply), i was shocked how fast it was as they companies take at least 24 hours to... See more
Company replied
Company details
About AstroPay
Written by the company
AstroPay is the global wallet for creators, travelers, freelancers, entepreneurs, adventurers, fans... you name it!
Manage your money globally with ease and confidence. Hold, send, and spend in 50+ currencies.
Contact info
United Kingdom
- app.astropay.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have an account with astropay and was…
I have an account with astropay and was withdrawing money to my mobile wallert when i used the contact options not knowing the money would go to astropay account with that number instead of the mobile money wallet. But whentrying to access the other number account astropay refuses me to access or use the money since the verification fails saying I have a duplicate user. I asked them to return the money to the original account that had sent but they give me a vague response which i cannot use since it requires verification to be completed. when i try to reach out to them again they same that the issue has been responded to and the support close the account.
Never using this platform again, before enaging them word of advise try other working platforms not thieves who are just waiting to lock the account with money in it and not help in returning it.
25 January 2025
Unprompted review
Reply from AstroPay
Hello, Dominic,
Thank you for taking the time to share your thoughts with us.
We completely understand how this situation may have felt for you, and we’re here to provide clarity and assistance. At AstroPay, we’re committed to ensuring both the security of our platform and a smooth user experience for all our customers.
Regarding your recent withdrawal, we’d like to explain that the "Transfer to a Contact" feature is specifically designed for sending funds to other AstroPay users. For direct withdrawals to a mobile wallet or bank account, the designated withdrawal option within the app is the most effective and accurate method.
When funds are transferred to a contact, the recipient must have an active AstroPay account or create one using the registered number. If registration isn’t completed within 24 hours, the funds are automatically returned to the sender’s account, ensuring the funds remain secure.
We understand that accessing the account associated with the transferred funds was challenging due to verification issues. To ensure the safety of our platform, our policies allow only one AstroPay account per individual. These measures are in place to protect user accounts and maintain the security of all transactions.
It’s important to share that actions like account restrictions or deactivations are guided by our Customer Agreement and Terms of Service, as outlined in Clause 11.3 of our Terms and Conditions. These steps are always taken with the utmost care and only when necessary to uphold the integrity of our platform.
While regulatory requirements prevent us from sharing specific details, we want to reassure you that our primary focus is always on safeguarding user accounts and funds. We appreciate your understanding of the importance of these measures.
On a positive note, we’re happy to inform you that the funds in question have already been successfully withdrawn. A detailed update will be sent to your registered email address for your reference.
Your feedback is invaluable to us and helps guide improvements to better serve you and all our customers. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
AstroPay Support Team
Reply from AstroPay
Hello Kevi,
Thank you for your positive rating,
You mentioned mobile money and we're not sure what information or clarification you need.
If you have any other concerns or questions about it, please contact us via live chat or our helpdesk at https://contact.astropay.com/support. We'll be glad to attend to you further.
Best regards,
AstroPay Support Team
Astropay Is Scam
Recently, I made a review of my ordeal with the Astropay payment transfer for which their support team immediately responded to help resolve my issue as quickly as possible. I captioned my review 'Astropay scam'. After my Trustpilot review I have had three interactions with Astropay through emails. I can now verify my experience with this company with evidence. I can now substantiate my statement of scam with enough inconsistency and irregularities in Astropay's dealings with me.
The genesis of my experience is that I made a withdrawal of $300 from my Deriv Account 20646119 with Ticket 2024763356 on 27th August 2024 to Astropay. This was my first time. I tried severely to withdraw this money from the Astropay platform to my registered MTN mobile money number many times but failed. I used my registered Telecel that also failed. I tried withdrawing with another Deriv trader's number (who is my biological brother) for this same withdrawal attempt and also failed. From August to December was sole frustration and pains to take my money. I could log in to see my wallet with $304 with Astropay but their system would not open to get me verified.
I did verify my identity with different email on 26th December, 2024 and to my shock immediately after the verification the $304 in my account now was $0.0. I made a complain but no response. It is only after making a review on Trustpilot that Astropay sent me emails. Now Astropay saying I made a transfer of $300 from my wallet to the Deriv trader (my brother) on 28th August, that I used his number and that I have violated the company's rule. They want me to reconcile my phone number for the 'transaction' with my brother's number. Now, I just read their claims and wonder what some traders who do not complain go through. Just yesterday I received another message from Astropay saying that my $300 is in my brother's wallet so I should inform him to verify his identity with them so that he can access this money and also they will not communicate with me again on this. Just look at this. From my wallet to my brother's wallet?. My questions to Astropay are these;
1. If I could not withdraw my money before my verification on their system, how could I transfer this same money from the same platform to another person?.
2. if there was any transaction on my account, why would Astropay not send me notification to know the state of my account on the said 28th August transaction?
3. According to the Astropay's letter yesterday, I am to inform my brother to contact them for verification so that he can take the money. What type of business deal is this. Who sent that $300 to Astropay?
4. Why could they not inform me about the state of my account if there was any transaction?
5. Has the Astropay team sat down to check the irregularity and the inconsistency in their messages.
My brother has written to Astropay yesterday and community of traders are watching to see the outcome. I leave this to the readers to draw their own conclusion.
26 December 2024
Unprompted review
Reply from AstroPay
Hello Isaac,
Thank you for your feedback and for letting us know about your withdrawal issues.
We reviewed your case internally and we are glad to provide you with clarity.
1. We observed that you registered more than one AstroPay account, which was against our policy.
2. In trying to initiate a withdrawal from your account, you sent the money TO A CONTACT instead which you claimed to be your brother and the money was credited to the AstroPay account you sent it to.
3. You requested that the money be reversed to your account and were informed by our support team that completed payments cannot be reversed. Only the recipient can withdraw the money or send it back to you.
4. Due to security reasons, we do not discuss account issues with third parties. We ceased communication with you about the issue because you already transferred the money to another AstroPay account and we can only attend to the owner of the account you sent the money to.
5. We assisted the owner of the account in verifying his account and the money has been withdrawn successfully.
We hope this provides you with a better understanding of the situation.
If you have any other concerns or questions, please contact us via live chat or our helpdesk at https://contact.astropay.com/support. We'll be glad to attend to you further.
Best regards,
AstroPay Support Team
Complete scam - can't withdraw
Complete scam. I had to create an Astropay account for a business to pay me out, but i'm not allowed to withdraw it via bank transfer or crypto wallet.
Apparently their team is 'actively working on' enabling withdrawal in Australia, but for months now my money is in limbo with no way to withdraw.
12 January 2025
Unprompted review
Reply from AstroPay
Hello, Etienne.
Thank you for taking the time to provide us with your details and to write and share this review.
At AstroPay, we emphasize the importance of offering a variety of withdrawal options to enhance your experience. At times, elements such as legal requirements or technical limitations can result in short-term limitations on specific withdrawal methods. We appreciate your patience and are sorry for any trouble this may create.
You can be confident that our team is actively focused on resolving these concerns swiftly. Ensuring your happiness is our foremost concern, and we are dedicated to addressing this issue promptly.
We appreciate your understanding.
Best regards,
AstroPay Support Team
Have not been able to receive bank…
Have not been able to receive bank transfer for 5 days. Am told specialist team are working diligently to correct this issue. 6 times Iv asked how long this has been an issue and they refused to answer. So worried, Iv come to look at reviews and noticed that page 1 is full of good reviews but beyond that are more commonly very bad. So yesterday I had an email saying how much you valued my custom and the issues were because you are streamlining your performance. Only to log in last night and see that you had closed my account completely without forewarning or an explanation. Now you won’t even reply out of courtesy. Over a month i had an account, in which time I could never use it and now it’s gone. Absolute shambles please put your money elsewhere guys. Any good reviews on here must be from employees
9 January 2025
Unprompted review
Reply from AstroPay
Hello Ryan,
Thank you for providing your feedback and informing us about the issue regarding the status of your account.
Our committed support team has reviewed your case and sent you an email detailing your account status.
If you have any other concerns or questions, please contact us via live chat or our helpdesk at https://contact.astropay.com/support. We'll be glad to attend to you further.
Best regards,
AstroPay Support Team
They responded to the problem but...
They solved the problem.
Thanks to this medium, they contacted me and almost immediately I had the account enabled again.
I have to be honest and say, like I said the bad experience, this was excellent and I am very grateful because the product really interests me and seems good to me.
Thanks to the Astropay support people who solved the problem and thanks to Trustpilot because without this I would still be fighting against chatGPTs that respond automatically.
Best regards.
Cristian.
------------------------------------------------------------
They just sent me this email:
"Hello Cristian,
Thank you for your patience so far.
We received your Trustpilot review and have taken steps to resolve the issue for you.
Your account with phone number +5411******08 has been enabled and is now fully functional.
We apologize for any inconvenience you have experienced with this issue.
Please feel free to contact us if you have any further questions or concerns.
Sincerely,
Fiona Brown
Customer Support
Operation Team
www . astropay . com
"
I was able to log into the account again, it is true, but to use the card again it asked me to contact support and that is what I did.
Guess what happened:
Yeah! They blocked the account again saying the same speech about security that they "take very seriously"
It really is unusual! I think they have no support, they are a ChatGPT always repeating the same thing in a loop.
ORIGINAL REVIEW:
-----------------------
I am really disappointed with …
I am really disappointed with the account/application. I was on vacation in Europe, specifically in Paris, when I was trying to transfer funds to use the card and, for no apparent reason, they blocked my account and told me that they would not re-enable it for "security" reasons.
I made several claims to be informed of the reason for the blockage and to indicate the violation; but they do not do so, they always repeat the same answer and do not give a solution. The worst of all is that they tell me to fill out some data so that they can send the case for analysis and they LITERALLY respond to me 5 after minutes saying "then an exhaustive analysis, we have made the decision to permanently block your account..." and so on with each of the complaints I made. It gives the impression that they do not evaluate anything!
I honestly do not know what else to do. I am very interested in having this product, but unfortunately they do not give me a solution. It is unusual because I have accounts in several types of similar applications and capital market brokers and the only one I had problems with was them.
8 January 2025
Unprompted review
Reply from AstroPay
Hello Cristian,
We're so happy to read your positive review on Trustpilot! Knowing that you're pleased with AstroPay makes all our hard work worthwhile. We’re committed to maintaining this level of service and exceeding your expectations.
If you have any other concerns or questions, please get in touch with us via live chat or our helpdesk at https://contact.astropay.com/support. We'll be glad to attend to you further.
Best regards,
AstroPay Support Team
Best customer service iv ever experienced
So i had an issue and emailed their customer service team via email and they responded within 10 mins (not an auto reply), i was shocked how fast it was as they companies take at least 24 hours to reply but not this company.
Problem was solved within a couple messages and you can tell their team are eager to provide the best experience and service possible
Highly recommend them
2 January 2025
Unprompted review
Reply from AstroPay
Hello, Mr Siu,
Thank you so much for taking the time to share your fantastic review! We’re absolutely thrilled to hear about your positive experience with our team. It’s wonderful to know that our prompt response and dedication to solving your issue exceeded your expectations.
Your kind words truly inspire us to continue striving for excellence and delivering the best service possible. We’re grateful for your support and recommendation—it means the world to us!
If you ever need assistance again, don’t hesitate to reach out. We’re always here for you.
Warm regards,
AstroPay Support Team
Robot Customer Service
I was suspended my account with my request and open new account with there permission. On email the confirm me my Previous account is suspended and I can open new account. After open new account on verification time it's not working. After my contact from second account email the request documents. After all documents receive 48 later they active my first account with Second account phone number. Just think how stupid this company customer service now my both number are waisted. I don't need First account that's why I suspended this with there support but stupid company again active it with second account phone number.
Robots customer service they have .
1 January 2025
Unprompted review
Reply from AstroPay
Hello Subrata,
Thank you for sharing your feedback and bringing the issue with your account to our attention. We understand how this situation must have made you feel.
It is important to note that having more than one account is against AstroPay's policy
Kindly be informed that you are not at liberty to close your active functional account just to be able to create a new one.
We looked into your case and found out that you requested that your account be suspended even though the account is fully functional and attempted to register a new one.
Our users with active accounts cannot choose to abandon their accounts just to create a new one for whatever reason.
We have sent you an email containing a detailed explanation of this topic.
If you have any other concerns or questions, please contact us via live chat or our helpdesk at https://contact.astropay.com/support. We'll be glad to attend to you further.
Best regards,
AstroPay Support Team
Great customer service
Great customer service, attentive, fast and to the point.
9 December 2024
Unprompted review
Reply from AstroPay
Hello, Ju,
Thank you so much for your wonderful review! We're thrilled to know you had a great experience with AstroPay. Your kind words inspire us to continue delivering the best service possible.
Best regards,
AstroPay Support Team
Support Agent are brilliant..
Support Agent are brilliant... Quick Response wow
17 December 2024
Unprompted review
Reply from AstroPay
Hello, Md Rony,
Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.
Best regards,
AstroPay Support Team
Missing withrawal via crypto
After 1 month of waiting to submit the documents that this company has been asking me to provide..my Isue has never been resolved.they just keep repeating themselves to the point that u get prostrated..they don't make the effort to adress my issue..
15 November 2024
Unprompted review
Reply from AstroPay
Hello, Samuel.
Thank you for providing us with your account details and sharing your experience with us.
We were able to check your case with our team based on the details shared in your Trustpilot review. We want to assure you that our dedicated support team is actively working on resolving it, and we are giving your case the attention it deserves.
We understand the importance of timely communication, and we will make it a priority to get back to you promptly with an update. You can expect to hear from us via email as soon as possible.
Thank you for your patience, and we look forward to resolving this matter for you.
Best Regards,
AstroPay Support Team
Great cross border wallet
Great cross border wallet, to pay in multiple currencies.
12 December 2024
Unprompted review
Reply from AstroPay
Hello, Ariel,
Thank you for your fantastic review! We're delighted to hear that you had a great experience with AstroPay. Your kind words encourage us to strive for excellence in everything we do.
Best regards,
AstroPay Support Team
Great e-wallet
Great e-wallet
Searching for a e-wallet from some time and found astropay. It's great e wallet as transactions to merchants are done in a whisker. Withdrawal is also fast. Most importantly the customer support responds very quickly. The only con is I am not getting any available options to add money to my wallet from some days.
4 October 2024
Reply from AstroPay
Hello, Saksham,
Thank you for your kind review! We're thrilled to hear that you find AstroPay to be a great e-wallet, especially with its swift transactions and responsive customer support. Your feedback truly inspires us to keep improving our services for users like you.
Regarding the payment methods available to add funds, please note that only the options displayed in the app at the time of the transaction can be used. At the moment, we cannot manually enable other methods.
If a payment method is temporarily unavailable, it will still appear in the app with a notice indicating its status and an expected return shortly. Our system also automatically reviews accounts to make new payment methods accessible as they become available. Once they are, you’ll be able to select them during your transaction.
We appreciate your patience and understanding. If you have any further questions or need assistance, feel free to reach out—we’re here to help!
Best regards,
AstroPay Support Team
Excellent
Excellent, the app works fast, transfers and money movement too. Support responds very quickly and solves problems
27 November 2024
Unprompted review
Reply from AstroPay
Hello, Boris.
Thank you for taking the time to share your positive experience with AstroPay! We're thrilled to hear that you're satisfied with our services. Your feedback motivates us to continue improving and providing the best experience for our users.
If you have any further suggestions or need assistance in the future, feel free to reach out. We appreciate your support!
Best regards,
AstroPay Support Team
Can't retrive my money once in it...
Can't retrive my money once in it.... real problem. And the new id thing wants phots of classified private cards like Drivers Licence or Passport
24 May 2024
Unprompted review
I see you have a lot of stars
I see you have a lot of stars! But unfortunately, I don't understand an email I received... First, I'll tell you that I don't know how I found out about this app... I probably logged in, like everyone else, to get information and see what the platform is like... The thing is that when you log in, it asks you to validate my identity with "obligation", so I backed out because at that time, I just wanted to see what benefits it had (things I don't argue with, they can be good or bad, I don't know). And a few days ago I received an email telling me to validate my identity because if not, after a certain date, they will charge me 20.-$ monthly until my account balance is reduced to 0. I DON'T UNDERSTAND! I don't even have a balance on this app because I've never logged into that platform, anyway, I don't even know how the site works (?). I think it's a mistake to force someone to validate their account when they're told they'll be charged a fee if they don't, when I've never accessed their platform. Again, at the time I had no intention of rushing to validate my data, maybe I would do it later. But, what happened to me seems like a bad attitude on the part of the site...
26 November 2024
Unprompted review
Reply from AstroPay
Hola Gonzalo
Gracias por su comentario y por informarnos sobre tu experiencia como usuario
Lamentamos que no haya sido una experiencia satisfactoria
Te hemos enviado un mail para poder brindarte mas información y ayudarte
Su satisfacción es importante para nosotros, y estamos tomando medidas para asegurarnos de que esto no vuelva a suceder.
Le agradecemos su paciencia y estamos a su disposición para seguir ayudándole. No dudes en ponerte en contacto con nosotros si tienes más preguntas o dudas.
Saludos cordiales,
Equipo de Soporte AstroPay
Reply from AstroPay
Hola, Daniel,
Gracias por compartir tu experiencia con AstroPay y por informarnos sobre el problema con el pago por referencia. Apreciamos tus comentarios y estamos aquí para ayudarte a resolver cualquier inconveniente.
Te hemos enviado un correo electrónico para poder asistirte y resolverlo lo antes posible. Tu satisfacción es nuestra principal prioridad, y nos comprometemos a brindarte la mejor experiencia posible.
Si tienes alguna otra pregunta o necesitas asistencia adicional, no dudes en contactarnos.
Un cordial saludo,
Equipo de soporte de AstroPay
Mira me parece la billetera virtual mas…
Mira me parece la billetera virtual mas loca del mundo ... me mata eso de las recompensas es buenisimo chabon me encanto
19 November 2024
Reply from AstroPay
Hola, Maximiliano.
Gracias por su fantástica reseña. Estamos encantados de saber que tuviste una gran experiencia con AstroPay. Sus amables palabras nos animan a esforzarnos por alcanzar la excelencia en todo lo que hacemos.
Si hay algo más que podamos hacer por usted, háganoslo saber. Esperamos seguir a su servicio.
Un cordial saludo,
Equipo de soporte de AstroPay
Reply from AstroPay
Hola, Carolina.
Gracias por compartir tu experiencia con nosotros.
Te informamos que los tiempos de aprobación pueden variar según el método de pago seleccionado, y son estimados en lugar de ser instantáneos. Algunas de las razones comunes por las que se pueden presentar retrasos en los pagos incluyen:
No se siguieron correctamente las instrucciones de pago.
El monto pagado no fue el correcto.
El pago se realizó a través de una cuenta de terceros.
El pago se efectuó después de que la orden ya había caducado.
Si no recibimos la confirmación del pago dentro del plazo especificado, el estado de tu orden de pago caducará.
¡Pero no te preocupes! Para resolver este problema, por favor envíanos el comprobante de pago de tu banco o plataforma de pago que incluya todos los detalles de la transacción. Te hemos enviado un correo electrónico de seguimiento solicitando esta información. Lamentamos sinceramente cualquier inconveniente que esto haya causado.
Agradecemos tu paciencia y comprensión. Esperamos poder resolver esta situación para ti pronto.
Saludos cordiales,
Equipo de Soporte de AstroPay
Astrooincs mastercard card
19 November 2024
Reply from AstroPay
Hola, Renato,
¡Muchísimas gracias por tu reseña! Nos llena de alegría saber que tu experiencia con AstroPay fue tan positiva. Tus comentarios nos inspiran a continuar brindando un servicio de excelencia en todo lo que hacemos.
Si tienes alguna sugerencia o necesitas asistencia en el futuro, no dudes en ponerte en contacto con nosotros. Agradecemos mucho tu apoyo.
Saludos cordiales,
Equipo de Soporte de AstroPay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.