They have everything, at the best price, with all delivery options you can choose from. I used Apotea for several years without any issues. This is the best electronic pharmacy.
Company replied
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See what reviewers are saying
I don't know how they do it, but each time I place an order, they deliver it with lightning speed :-) Ordering with them, has always been easy and I cannot find any negative aspect. Please keep up the... See more
Company replied
Customer service is hopeless. Lied and said the package was on its way. I wrote back and then they said sorry but something else happened. Been 1 week and a half almost and no information. Customer se... See more
Company replied
I have ordered a product on 30 November, 2022, while ordering on place it was showing that delivery will in one working day that mean, I would have received it by 1Dec,22 or Max by 2nd December. But,... See more
Company details
Written by the company
Apotea.se är Sveriges största nätapotek. Vi har det största sortimentet med över 50 000 produkter för människor och djur, och är Sveriges mest hållbara e-handel enligt Sustainable Brand Index 2021. Med snabba leveranser och rådgivning via mail, chatt och telefon underlättar vi vardagen för våra kunder. Apotea.se har cirka 800 anställda i Morgongåva, Varberg och Stockholm. För mer information se apotea.se
Contact info
Sweden
- apotea.se
3.0
Average
9K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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The best option in Stockholm
The best option in Stockholm with super fast home delivery and good stock.
16 January 2023
Unprompted review
Awful and dishonest behaviour
Update: I did not reach you or contacted you by phone, by the way. I only contacted you via email.
Anyway, someone eventually sent me a code to be scanned by PostNord for returning the package, which I did. I believe the returned package has reached you and the invoice has been cancelled.
I will change my review once I get confirmation of the above. Thank you.
...
Awful and dishonest behaviour. I have been a customer for so many years but this is unacceptable. I need to return an order because my mother has died and the product was for her. There is no way to get through to customer service via phone. I have emailed them so many times now, but it is clear they want the 14 days to expire so I can no longer return the item. I am disgusted. No excuses for this, because you can be as busy as you wish, but your customers deserve respect. I will use other online stores from now on.
14 December 2022
Unprompted review
Reply from apotea.se
Hi Rosaria,
We want to start off by apologizing sincerely and send our condolences.
I would like to reassure that we’re not trying to delay our response time to have the time for the right of return to expire. It’s also worth mentioning that it wouldn’t be possible to do this.
I can see that you managed to reach us on the phone shortly after you made this review and have now been helped with a free return on the order.
As soon as your return has been processed, you will receive an email. When paying the invoice, the amount is corrected/the invoice is scrapped. If you have already paid the invoice, you will receive an email from Klarna with repayment instructions. Card payments are credited and the amount becomes visible on the account within 2-10 business days.
A tip! - If you have not paid the invoice, we recommend that you contact Klarna to let them know that you will make a return. The easiest way to do this is via the Klarna app, or at www.klarna.se. You can also call them on phone number 08-120 120 10 or chat via https://www.klarna.com/se/kundservice/.
Hope this helps with clearing up the matter.
We wish you all the best!
Best regards Anna/apotea.se
Very poor customer service it’s been 13…
Very poor customer service it’s been 13 days now still just one medicine not arrived and no further updates on that just once they send mail we have heavy workload then why u mention delivery within 2/3 days … it’s better to buy nearest shops
18 December 2022
Unprompted review
Reply from apotea.se
Hi,
Sorry that the delivery time took longer than usual.
The majority of packages still have a delivery time of 1-2 days and even most packages that are delayed are delivered in less than a week.
If it has taken more than a week, I recommend that you contact our customer service so that we can ensure that nothing else is wrong, for faster service, call 08-750 9220.
Thanks in advance for your patience and welcome back, best regards Anna/apotea.se
Worst delivery time, don’t buy if you have time based plan.
I have ordered a product on 30 November, 2022, while ordering on place it was showing that delivery will in one working day that mean, I would have received it by 1Dec,22 or Max by 2nd December. But, after I ordered found that, it will take long time. In fact, I was buying it looking at delivery time and planning to give it some on 4th December, and wow they send me email on 7 December. Awesome deception and marketing tactics. Now I cannot use items, and it is wasting, and if I return there is hassle do that… and we cannot take that items returned and…
30 November 2022
Unprompted review
WHAT??
I received a product different from what I ordered. Now I've been in discussion with them for over a week.
I contacted Customer Service multiple times, but never got an apology or the correct product. Instead, they asked me to order the same product again. Is this a JOKE? It was the worst experience. Wasted time and money! I will never use this place again. It's horrible. I hope some karma will fix this!!!
27 October 2022
Unprompted review
Reply from apotea.se
Hi,
sorry that this happened.
Of course you have the right to a new product if we have sent the wrong one, if that is the case. We recommend that you call us on 08-120 120 10 to get direct help and to avoid any misunderstandings.
Best regards, Anna/apotea.se
Best service
12 October 2022
Unprompted review
I have a rich and luxury life
I have a rich and luxury life, that because of apotea.
13 October 2022
Unprompted review
Very good experience
Very good products and competitive prices. also many options for delivery and fast as well. usually my favorite website to order from
8 October 2022
Unprompted review
Thank you very much!
8 October 2022
Unprompted review
Very efficient & Trust worthy!
8 October 2022
Unprompted review
Easy to use website & prompt delivery
Easy to use website. Prompt delivery. Well packed box. Recommend!
7 October 2022
Unprompted review
Good and cheap product and the delivery…
Good and cheap product and the delivery is also faster.
2 October 2022
Unprompted review
IT DESERVE 5 STARS
I like how user-friendly their website is. They have very quick service and the shipment is always free, that's impressive. They are very professional.
2 October 2022
Unprompted review
Always a pleasure dealing with apotea…
Always a pleasure dealing with apotea online. Support is top class also!
2 October 2022
Unprompted review
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