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A Place Like Home Ltd Reviews 

624
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful locations of the properties, making it incredibly easy to explore local attractions, cultural sites, and access public transportation. People also genuinely appreciate the exceptional team, noting that communication is prompt, friendly, and consistently helpful throughout their entire visit. Some reviewers were not happy with specific property maintenance aspects, mentioning older furnishings, worn-out items, or minor cleaning oversights in certain units. Travelers additionally noted that certain apartments lacked adequate ventilation or air conditioning, which could occasionally become uncomfortable during warmer seasonal weather. Guests also pointed out occasional external noise disruptions from nearby building works or surrounding areas.

What people talk about most

Location

Clients share positive opinions on location, expressing great satisfaction with the central and convenient... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising the prompt communication and... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the well-equipped... See more

Service

Reviewers highlight positive aspects of service, consistently praising the responsive communication and... See more

Quality

Users describe positive interactions with quality, noting that the accommodations are generally comfortable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Conveniently located near Public transportation, Restaurants, Pubs, Cafes. Surrounded by Shops and Whole foods market right outside your flat. Ideal for exploring Parks and museums. This property h... See more

Rated 5 out of 5 stars

I found out about this company through a word of mouth some years ago and I've kept coming back to them when in need of a nice place where to stay in central London. The team is super professional... See more

Company replied

Rated 5 out of 5 stars

Always book our London stays through APLH and have recommended the agency to many friends. Everything runs smoothly, any issues are quickly dealt with , locations are fabulous, the apartments are cle... See more

Rated 5 out of 5 stars

Wonderful stay! APLH was very responsive and helpful, starting from my first email inquiry through checkout. The property was as shown online, clean, and comfortable. APLH was communicative and proact... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Accommodation Service
  3. Holiday Apartment Rental
  4. Holiday Home
  5. Self-Catering Accommodation
  6. Vacation Home Rental Agency

Written by the company

Over 30 years of bespoke short-term rental services in Central London. Developed with a vision to offer the perfect alternative to a hotel, A Place Like Home has become the special link that connects people around the world with high quality properties in the heart of the Capital. We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle. A Place Like Home is run by a small but dedicated team of staff that ensures a personal touch in everything we do. Our goal is to ensure our guests create beautiful London memories from the moment they step into their new homes until the day they hand back the keys.

High quality holiday apartments in prime areas of Central London.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.

We excel at matching guests to the right accommodation so they may experience a unique metropolitan lifestyle.
Since inception in 1990, this niche and specialist boutique offers the well-off traveller choice from the 200 luxury apartments and houses in top London locations such as Kensington, Chelsea, Knightsbridge, Notting Hill, Belgravia and Holland Park. All are close to either the museums, art galleries or endless places of interest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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4.7

All reviews

(624)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great place in Chelsea

The Souterrain Appartement has three bedrooms, two with an individual bathroom and one has the bathroom next door. The kitchen is fully equipped with everything you need-even sharp knives!
The walking distance to sloane square underground station is about 8 minutes. There are bus stations right in front the house. Traveling is very easy.
The communication with the company was easy, friendly and promptly. Any questions were answered right away.
My sister and I traveled with our mom (78) and our sons (13 and 15).
We can definitely recommend this place!

21 July 2025
A Place Like Home Ltd logo

Reply from A Place Like Home Ltd

Thank you for your lovely review! We are delighted to hear you all had a wonderful stay, and enjoyed the flat's facilities and location.

We hope to welcome you back soon!

All the best,
APLH

Rated 5 out of 5 stars

A pleasant little flat just off the…

A pleasant little flat just off the King’s Rd. A Place Like Home were helpful in our choice and were available for discussion of the pro’s and cons. We will continue to use them.

17 July 2025
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Reply from A Place Like Home Ltd

Dear Eric,

Thank you for your feedback. We are delighted we could help and look forward to assisting again in the future.

All the best,
APLH

Rated 5 out of 5 stars

Nick was very helpful and responsive to…

Nick was very helpful and responsive to all questions.
It was helpful to have someone orient us to the apartment when we arrived.
Highly recommend.

15 July 2025
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Reply from A Place Like Home Ltd

Thank you for your review! We are delighted we could help, and hope to welcome you back one day soon.

All the best,
APLH

Rated 3 out of 5 stars

13 Graham Terrace not as described

We stayed at 13 Graham Terrace. The house was not as described. It was quite dirty and had a bad smell. It looks much cleaner and more charming in the photos and description.

The owner's clothes and belongings were all over the house, including clothing in the closet. It was hot and stuffy. You could hear a train going by every few minutes (this was not disclosed in the description).

We also messaged the property manager several times and did not get a response.

The location was good, but I would not stay here again.

13 July 2025
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Reply from A Place Like Home Ltd

Dear Julie,

We are very sorry to hear the house did not live up to expectations. We really appreciate your feedback, which has all been noted and will be actioned.

Should you be planning a trip to London in the future please do give us a call and we can ensure we find you the best property to match your requirements.

All the best,

APLH

Rated 5 out of 5 stars

Thanks for a wonderful stay

Thanks for a wonderful stay! Extra thanks for the personal response and service touches, including shipping a left-behind item to our home.

4 July 2025
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Reply from A Place Like Home Ltd

Dear Nick,

Thank you for your review! We are delighted to hear you had a great stay.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Enjoyed the apartment

Enjoyed the apartment. Nick, Viktor and Fernando were very helpful and responsive.

1 July 2025
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Reply from A Place Like Home Ltd

We are delighted to hear you had a great stay, and hope to welcome you back one day soon!

All the best,
APLH

Rated 4 out of 5 stars

Fantastic Chelsea location, just off the Kings rd

Great location. Cute house, needs some maintenance. We experienced a London Heatwave and A Place Like Home promptly delivered extra fans to us as property is not air conditioned.I will book with A Place like Home again as their customer service is excellent !

5 July 2025
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Reply from A Place Like Home Ltd

Dear Alex,

Thank you for your review. We were delighted to help providing extra fans. London was extremely warm!

We hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Made Stay in London a Great Experience

Our stay in London was great and part of this was due to A Place Like Home. The booking stage was very smooth and they were very helpful and responsive during our stay.

22 June 2025
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Reply from A Place Like Home Ltd

Dear Stephen

Thank you for your feedback. We are delighted to hear this and hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Perfect setup for our family of 4 in…

Perfect setup for our family of 4 in the best location in London. Nick and his team were highly responsive to everything we needed during our stay.

29 June 2025
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Reply from A Place Like Home Ltd

We are delighted to hear you had a great stay in London! Thank you for the feedback.

We hope to welcome you back one day soon!

All the best,
APLH

Rated 5 out of 5 stars

Easy to work with and personal…

Easy to work with and personal interaction. Real person greeted us at the property rather than (even-detailed) on-line instructions.

15 June 2025
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Reply from A Place Like Home Ltd

Dear Andy,

We are delighted to hear you had a great experience booking through APLH. We hope to welcome you back soon!

All the best,
APLH

Rated 5 out of 5 stars

We rented a flat

We rented a flat. 3 adults, two children. The move-in, move-out was seamless. We were personally welcomed. The flat was spotless with welcome tea, coffee, pods for dishwasher/washing machine left for our convenience.
Nicely furnished, comfortable, great location. Would recommend.

15 June 2025
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Reply from A Place Like Home Ltd

Thank you for your feedback! We are delighted to hear you had a great stay and enjoyed the property.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Great location and clean home

Great location and clean home. No issues.

13 June 2025
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Reply from A Place Like Home Ltd

Thank you for your review! We are very happy to hear you had a great stay.

All the best,
APLH

Rated 5 out of 5 stars

Very nice flat

Very nice flat. Close to shopping and the tube. Clean and quiet. My only concern was first step out of the tub (al long drop) and area rugs concern for older people.
Place like Home staff were excellent to deal with!

12 June 2025
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Reply from A Place Like Home Ltd

Thank you for your feedback, we take it all on board. We are delighted to hear you had a great stay and enjoyed the property.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 5 out of 5 stars

A Wonderful Company

This is a beautifully run company with beautiful properties in its portfolio. The properties are in desirable neighborhoods and exactly as advertised. (I have rented many!) The staff is always helpful and always available. If you want to rent a flat in London, this is your company.

11 June 2025
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Reply from A Place Like Home Ltd

Dear Lisa,

Thank you for your review and for your continued support.

We hope to welcome you back very soon!

All the best,
APLH

Rated 5 out of 5 stars

Great experience as usual

Great experience as usual. All flats I've stayed were honest description of the company's name.

8 June 2025
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Reply from A Place Like Home Ltd

Dear Diego,

Thank you for the wonderful review! We hope to welcome you back again one day soon.

All the best,
APLH

Rated 5 out of 5 stars

Truly a place like home!

The location was fantastic. The flat was very well appointed; clean, airy, good stock of linen. I recommended the flat get some new kitchen equipment as it was a little badly stocked as it was new. And my request was immediately put into place. The caretaker was a gem. Such a kind helpful gentleman.

31 May 2025
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Reply from A Place Like Home Ltd

Dear Shireen,

Thank you for your fantastic feedback. We are delighted to hear you had a great stay and the kitchen equipment request was actioned promptly.

All the best,
APLH

Rated 5 out of 5 stars

Spacious Chelsea apartment with a view

When the properties that we preferred were unavailable, Nick was able to recommend other suitable properties as he has in the past. We finally chose Roper's Orchard which was excellent in every way.

The apartment is very spacious with a well-equipped kitchen and generous modern bathrooms. The main bedroom is enormous with large wardrobes. The decor throughout is comfortable and modern and everything is very clean. There is agreat view of a sunken garden (Ropers Garden) and of the Thames River from the balcony and living areas, so time spent in the apartment is very pleasant.

The lift worked well and was great for transporting our luggage. There is not an underground station in the immediate vicinity of Ropers Orchard but you can walk to Sloane's Square station. Buses are very closeby and provide great views of the city.

The apartment is near the King's Road which was especially pretty around the time of the Chelsea Flower Show with all the floral displays. There are lots of other places that you can walk to from the apartment including the Battersea and Alfred Bridges. There are lots of good restaurants nearby and it is a 10-15 minute walk to Waitrose with smaller food stores in closer proximity.

Arrival and departure communications were very clear and the mid-stay linen change was efficient. All in all we had a wonderful stay in Chelsea and would love to visit Ropers Orchard again.

22 May 2025
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Reply from A Place Like Home Ltd

Dear Jenny

Thank you for your great review. We are delighted to hear you enjoyed Roper's Orchard and everything the local area has to offer.

We hope to welcome you back again one day soon.

All the best,
APLH

Rated 5 out of 5 stars

We loved the flat on ladbroke crescent

We loved the flat on ladbroke crescent. Great location and spotless clean. Very communicative if issues arrose and immediately resolved. Made our stay in London very enjoyable and memorable

16 May 2025
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Reply from A Place Like Home Ltd

Thank you very much for your great feedback! We are delighted to hear you had a lovely stay on Ladbroke Crescent.
We hope to welcome you back one day soon.
All the best,
APLH

Rated 3 out of 5 stars

Well located properties but for the…

Well located properties but for the price they need to put in a little extra effort. My rental had neither tv nor a microwave oven, both of which are essential when travelling on work. A coffee machine, which is now standard in hotels, was also missing. There is room for improvement in their cleaning service as well.

9 May 2025
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Reply from A Place Like Home Ltd

Dear Javed,

Thank you for your review. We always welcome feedback and please rest assured that it has been taken on board.

We hope to welcome you back one day soon.

All the best,
APLH

Rated 4 out of 5 stars

55 Blithfield

The property at 55 Blithfield was an excellent location. It had plenty of room for 6 people, including ample room for socializing downstairs. The kitchen was especially nice, with updated appliances, etc. The bedroom on the 1st floor, front really needs a mirror of some kind. Even a makeup mirror on a stand would be helpful. We were missing a pillowcase as well. And we were completely flummoxed by how to unlock the house. I really feel a clear set of directions in terms of the order of how to unlock each of the 3 front door locks (and which key goes with each lock) should be provided. If our car service driver hadn't helped us figure it out (at night in the dark), I don't know what we would have done!

Unfortunately, the biggest issue we had was that there was no wifi or TV during our stay. Apparently, it was an outage with BT OpenReach. Our property manager, Nick, was a delight to deal with. He even dropped off a wifi hot spot for us to use, but in the end, we felt that this problem was significant. We were given a small refund in lieu of these advertised services. While I loved the property itself, our group felt this could have been handled more efficiently and generously in terms of refund.

With that being said, things happen! I've been a vacation home landlord myself and know that certain things can be one-off problems. Beside the items mentioned, it was a smooth transaction in terms of initial contact with Nick, communications throughout the reservation/payment process and I would rent from A Place Like Home again

25 March 2025

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