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Apex Car Rental  Reviews 

318
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being extremely professional, welcoming, and always ready to go the extra mile. Individuals looking for reliable assistance find that customer service representatives handle every request with exceptional efficiency and genuine care. Some people also felt that the overall booking and vehicle collection procedures are remarkably straightforward, fast, and completely hassle-free. Consumers frequently mention that the available automobiles and vans arrive in immaculate condition, offering fantastic value for money. Travelers appreciate the flexible long-term options and the reliable support provided throughout the entire duration of their lease.

What people talk about most

Service

Customers had positive experiences with service, highlighting the friendly, helpful, and professional staff... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Customer service

People report positive experiences with customer service, noting that the team is consistently helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting that vehicles are brand new,... See more

User experience

Consumers find user experience to be very satisfying, highlighting that everything is easy to navigate with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leased car service. Have been using for approx 1 year now with switchovers approx every 3 months (although it can be more often sometimes) for new cars that meet or exceed originally opted for vehicle... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Apex Car Rental for many years. Great product on offer and not the usual tie ins with a traditional lease. New cars and latest models swopped regularly. No fuss. All the staff and... See more

Company replied

Rated 5 out of 5 stars

The Ford Ranger Wildtrak that was rented was in fantastic condition, supplied by a company that clearly looks after both their cars and their customers. Everything was easy to navigate and there were... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Apex to arrange delivery of a 3 month hire car at short notice. Jordan did a fab job turning the paperwork around quickly and the car arrived a day early! Customer service was e... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service
  4. Van Rental Agency

Written by the company

We specialise in providing new Cars, Pickups, Minibuses & Commercial Vehicles on a totally flexible basis with No Fixed Term Period, giving you vehicles when you need them for both Businesses and Private Individuals. Often referred to as a Car Subscription or Flexible Vehicle Leasing, you get all the benefits of Long Term Contracts but without Cancellation Penalties giving you total flexibility, just paying for the vehicle when you need it. We offer a huge Range of Volkswagen Cars and a huge selection of Ford Commercial Vehicles at very Competitive Prices. We have the latest Models on the latest 26 registration plates and offer a comprehensive range of latest generation Plug in Hybrid and Fully Electric vehicles alongside conventional Diesel and Petrol Vehicles We have recently seen a huge uptake in Fully Electric Vehicles where customers are looking to save money on high fuel costs. We have both Cars & Vans ready to hire. If you are looking for a vehicle whilst waiting for your new vehicle to be delivered, for a New Employee, peaks in your business or simply replacing old tired vehicles, we have a Car or Van to suit your needs. We have a fleet of over 3,500 vehicles offering a great selection of Cars & Vans from Ford, Kia & Volkswagen. We also offer Daily Car & Van Rental in Eastbourne, Sussex & Weybridge in Surrey. We offer delivery throughout the UK from one of the newest Fleets of Vehicles in the UK at very Competitive Prices. Discounts available for Multiple Vehicles


Contact info

Promotion box for Apex Car Rental

Electric Ford Explorer

Save Fuel Costs with the Fully Electric Explorer over 300 mile Range

5.0

Excellent

TrustScore 5 out of 5

318 reviews

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5.0

All reviews

(318)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable, fast & efficient

We have found that the customer service, staff friendliness, efficiency and competitive rental rates at Apex Rentals are all 5 star.

12 May 2026
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Reply from Apex Car Rental

Always like hiring to Bournemouth Customers

Rated 5 out of 5 stars

Polite, friendly, helpful. Thoroughly recommended

Ordering the vehicle was painless. Arrived in top spec, was walked around the vehicle and everything was explained before the very helpful driver left.
The vehicle met all of my expectations, just a shame I had to give it back if I’m honest. The return procedure was as easy and everything was explained in reverse.
I would recommend to anybody to use Apex and will use them as my first port of call every time going forward.

11 May 2026
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Reply from Apex Car Rental

Thank you Simon, we look forward to seeing you again soon

Rated 5 out of 5 stars

Ive been going to Apex for years now

Ive been going to Apex for years now, the service and vehicle choice is outstanding, its truly an experience that will surpass all your rental expectations. You won't be disappointed.

1 May 2026
Unprompted review
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Reply from Apex Car Rental

Thank for being a Long Term Customer

Rated 5 out of 5 stars

Excellent quality cars

Excellent quality cars, friendly staff & professional attitude.

12 May 2026
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Reply from Apex Car Rental

Thank you for your kind words

Rated 5 out of 5 stars

Well Done

The van was clean and everything worked like new!

12 May 2026
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Reply from Apex Car Rental

Thank you and hopefully see you again soon

Rated 5 out of 5 stars

Always provide great customer service…

Always provide great customer service and just helped me out with a last minute vehicle request with no bother at all. Would always recommend based on the quality of vehicles and fantastic customer service!

8 May 2026
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Reply from Apex Car Rental

You are a Local Business, we can always find you something ..... Please always ring us First !

Rated 5 out of 5 stars

Tommys

Van was perfect for what I needed, price very reasonable but best part was friendly customer service, always makes any transaction better! Thank you

12 May 2026
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Reply from Apex Car Rental

No, Thank you for hiring from us

Rated 5 out of 5 stars

Very easy and well priced van hire

Very pleasant and knowledgable staff. Great pricing and very easy process to hire the van I required for the amount of time I required it for. Thank you. A truly excellent experience. Highly recommended and will definitely be using them again.

6 April 2026
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Reply from Apex Car Rental

We look forward to seeing you again soon

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Great customer service all round from Charlotte and the team. Great price and a brand new van!

1 May 2026
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Reply from Apex Car Rental

Thank you, I will make sure your comments are passed on to Charlotte

Rated 5 out of 5 stars

Great service

Great service. Josh was so helpful and able to answer my questions, very professional throughout. Will be using again and would highly recommend. Thank you!

12 May 2026
Unprompted review
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you, I will make sure your comments are passed on to Josh

Rated 5 out of 5 stars

Great service

Great service, really good value for money. Staff were brilliant both on collection and returning of the van.

12 May 2026
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Reply from Apex Car Rental

Thank you

Rated 4 out of 5 stars

Outstanding people, service, and reliability

We’ve worked closely with Apex Car Rental as a key supplier for our fleet, and the experience has been consistently excellent. The team is highly professional, responsive, and committed to providing great service. They understand the realities of operational pressure and are proactive, flexible, and solution‑focused when plans change or challenges arise.
Communication is a real standout — queries are handled quickly and clearly, and nothing ever feels like too much trouble. They go above and beyond to support our requirements, and they feel like a trusted partner rather than just a rental provider. Their reliability and customer-focused approach make working with them straightforward and stress‑free.

11 May 2026
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Reply from Apex Car Rental

Thank you, That is a Fantastic review to receive and I will ensure it is passed on to Deana

Rated 5 out of 5 stars

Outstanding Service…

I have been using Apex car rental for well over 5 years now and every time I visit to collect a new car the customer service is outstanding, they are though with new vehicles on how they work differ and there is a vast choice of what you may prefer to drive for everyone’s needs. Due to all this, that’s why I keep going back. Thank you to all the team there, Deena and Sam are both amazing so ask for them.

8 May 2026
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Reply from Apex Car Rental

Thank you, I hope you are enjoying your Golf Gti !

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