Apc Pli Reviews 149

Never again I will always check what courier is being used . I was told to rebook a delivery so I did then it didnt arrive after me repeatedly phoning and emailing . I was even told to collect it myself from the depot !! then because I said no they said they would send my delivery back to the seller !! They are so rude no knowledge off anything and not fit for purpose . stay clear.

I've never seen a company that works so badly, that shipments are constantly lost. You say the order has not arrived, how do you give a tracking id?

I've ordered two parcels that were shipped from the store I ordered from, yet they have still not arrived after4-5 weeks!! On the site from which I ordered, it was stated that the shipping would take 7-21 days, but the arrival of my parcel has exceeded this time period. I've even emailed the shipping company and they have not responded. My parcel has been 'en route' in my city, yet they still can't deliver it! They don't even provide an estimate on when I might receive my parcel. I will definitely never use this shipping company again.

I've ordered something November 16th 2021. I have yet to receive it now on January 6th 2022. I don't get any updates, no emails from them, nothing. Not a single word. They should be ashamed of themselves. I genuinely don't know how this company still exists

Stole my package. Didn't even come to my house the day they say they did, marked my stuff as delivered and now I can't get a hold of them. Stay far away from them.

This company does not reply to any of my emails... I've had no reply. No tracking for 10 days and all it says is .. Shipment enroute to US export warehouse. I can't even get a response from the company I ordered from as well . It's a Christmas present and all I want to know is what is going on with my package. Im extremely annoyed about this !!

Unbelievably poor company. Complete lack of common sense 'Logistics'.
Repeatedly this company ships small packages from CA to Australia via NJ, where it takes at least TWO WEEKS LONGER to arrive than if it is shipped via Bell CA. I've had packages from Chico CA sit in NJ, or ELK Gr Sacramento CA, for TWO WEEKS not moving. What is wrong with this company. Don't you care at all about your customer base? FOUR to FIVE WEEKS for a small package to Australia is very poor service. Unfortunately I've had this issue multiple times as the Online Store I deal with use Apc. Why send via NJ , rather than BELL CA when you know the package will be placed in storage for two weeks or more? Abysmal Service

Can't really say anything about their service because I am yet to receive my parcel. However their customer service is abysmal, I've emailed in 4 times as well as contact them via social media over the span of a week but I am yet to hear any reply. All I want is to know the status of my parcel as their site doesn't update properly

Shipping takes FOREVER. I ordered something one month after I ordered something being shipped through APC PLI and it still arrived before my APC package did. The tracking is so bad and only gives you minimal updates. They also ship to a different country to yours before forwarding it on, which is absolutely ridiculous. Do not recommended in the slightest

My parcel arrived at APC Depot in Farnworth Bolton at 5.40am on Sat 4 Sept for delivery the same day, it was loaded on the van and out for delivery at 7.43am, by 4.30pm the parcel had not been delivered, it was still on the van and stayed in the depot all weekend, bearing in mind my parcel had perishables inside, that why I had overnight next day delivery. I would STRONGLY advice NOT to use APC, a company that does NOT DO as it says it will, Overnight-Next Day Delivery.

Not even worth 1 star!!!! 2 weeks to update their tracking information to say that they have received the item THEN ship my item to a country on the other side of the world AND THEN put it on a boat which will take 3-6 months to get here!!!!!

This is one of the most incompetent company I’ve ever seen. I ordered a crew neck this March and it’s only sent in May. And, they delivered at the wrong country (I ordered it to be sent to Canada but they sent it to the United States and marked it delivered.) Anyways, really don’t recommend this company.

Ordered an item on April 12th. APC's job was to get the package from the US to Germany.

Their first scan happened on April 30th without any info regarding pickup from/handover by the seller whatsoever. It took them until May 14th to get the package to the international distribution center. At some point, it was handed over to another carrier, Jersey Post, who seemingly was responsible for getting it across the pond. The package arrived in Germany two days later, then was procesed by the customs authorities. All in all, it took 40 days for the package to arrive - the slowest shipping from the US to manland Europe I've ever personally experienced, including peak pandemic months and non-airmail shipping.

Since it took them so long, I figured that the package must have passed lots of hands and was worried about the item's condition upon arrival. To my surprise, both the outer packaging and the item itself were in absolutely flawless condition.

Personally, I'd choose reliabilty and careful handling over speed any day, so my overall experience was positive. If time is of the essence, however, you should probably avoid buying from sellers working with APC.

As for their tracking, it's, ahem, minimalistic... Certainly an area that needs improvement. Just let the recipient know where their package is going to be processed next and when that is likely to happen. You'd get less complaints, emails and calls that way.

My package was sent on april 19’th and arrived at APC’s Los Angels facility after they had handled it within US for more than 10 days. At the very writing moment there is no information about where my package might be. After having written a request to APC about being contacted, I decided to contact APC after 4 days, since they did not respond, and here comes the real parody:

A woman confirmed that once the package arrives at LA facility, they are not able to provide any further information about your package and its history!

WHAT I WOULD HAVE LIKED TO KNOW:
1) Was the package handed over to another carrier company?
2) Has it ever boarded a plane to Europe or is it still in US? (I live in Denmark)

The answer is blowing in the wind, and so is my package, I guess :-(

It's been a month now and my packages haven't moved from them initially receiving the packages. That or they haven't updated the status. I've ordered from this company before and it never took more than 3 weeks to get the package with another delivery service. With APC however, not a thing has happened. At this rate I won't see my packages for months. They haven't even processed them. How's that even possible for a smaller company to not even process the package for delivery. Receive, sort, process for delivery. How do you need 30 plus days to do that?

Package never arrived, they are stealers and don’t care about you... worst service mail ever and worst customer service. They don’t help you and say it’s not their fault...don’t even do researches when packages don’t arrive. Never accept to get delivered with this guys except if you want to lose your package and your nerves.

Worst courier I have ever experienced.
My package never came. I followed up and all I received is just an auto no-reply email.
Their reply email from "wufoo.com" is generic and not even come from their domain.
I twice followed up and did not hear from any of their customer service staff.

Kept me updated. Shipping was longer than stated but probably due to COVID-19.

Recieved parcel and tracking was updated regularly after a few days.

They don't reply to their customer service inquiries. I've been waiting 4 months for a package. I understand Covid19 delays but the least they can do is reply with a confirmation that it is active. I wish I could give the, 0 stars

Delivery did not arrive. I found customer service disinterested.