Apartment list sent a invoice to my apartments for a apartment that they did not help me find. I found my apartment through FindMyNextApartment. Apartment list sent a invoice to get paid for finding t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Apartment list sent a invoice to my apartments for a apartment that they did not help me find. I found my apartment through FindMyNextApartment. Apartment list sent a invoice to get paid for finding t... See more
Company replied
I think it’s a great concept but I REALLY don't like that they sent viewing requests through to apartment buildings that I liked. I had ZERO knowledge that that is what they do. Now all these places... See more
Company replied
We got multiple emails from Taylor that there were units available at this apartment complex and listed times available. We tried calling the apt complex and finally went over there, there were no uni... See more
Company replied
Pros: found legitimate rentals that met my criteria Cons: Relentlessly spammed me with emails suggesting apartments which have obvious dealbreakers: way above my budget, or banning pets. Criteria... See more
Company replied
At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.
575 Market Street, Suite 721, 94105, San Francisco, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the open communication/emails & updated listings w/pics.

Reply from Apartment List
I'm asking for apartments in southern Maryland. Not 40 minutes away in Baltimore.

Reply from Apartment List

Reply from Apartment List
It keeps you up to date on prices and availability to help find the right place.

Reply from Apartment List
Apartmentlist.com is a poorly updated platform with most of the information listed being inaccurate. Be sure to do your homework or use a more reliable resource. After contacting more than 10 apartment complexes about the information on this site, only 2 of them had accurate info. Don’t waste your TIME!!! NOT HELPFUL at ALL!!!

Reply from Apartment List
Greenville Place Apartments
This place is the WORST!! Don't even bother looking here. The apartments are falling apart and they just band-aide anything that breaks, and everything does. My kitchen cabinet door has been on the floor for a month and they just keep giving me the run around. My bathroom has black mold in it and i'm told to just wipe it and open a window. My carpets are destroyed because when you do finally get someone over to "fix" something they destroy something else, like when your washer breaks on 02/21/2022 in the middle of a full wash cycle and they finally come on 11/29/2017 to do anything and then the spill all the moldy, dirty, disgusting water all over your carpets moving the washer. How you cant even use the laundry facilities on the campus because the last time I did it left black grease stains on my blanket from the half broken washer.. just try to find a dryer that isn't broken and has been for over a yr. My Bathroom sink leaked for months, and my heating vents are full of mold. Not to mention they never cam back to fix the giant water stains on my ceiling from when the neighbors water tank exploded into my apartment at 1 am. This place is a wreck.. move someplace else!!!!

Reply from Apartment List
You have to be the DUMBEST people on the planet! I make it very clear TEMECULA ONLY! 2x2! You continue to send me 1x1 in Hemet, Menifee, Murrieta! What is wrong with you Incompetent Morons!!!

Reply from Apartment List
Hundreds of listings which is good. They are all falsely advertising one price then when you call and speak to them they quote you several different prices. It feels very criminal in how they are doing things & how they are attempting to get so much of your personal information and use that against you to change the pricing for the units that one is seeking. Another scam from criminals in California. Disgusted !

Reply from Apartment List
In the State of Vermont- it is ILLEGAL to charge applicants who are looking for a place TO LIVE. So why is every landlord Charging people to do a background

Reply from Apartment List
The results of a search do not match what I entered and wasted a ton of time. I needed a furnished apt and most results were unfurnished. I specified a move in date and the results showed apts that were not within that range. A great site if you want to peruse pictures of apartments that are no longer on the market or dont fit your criteria. If you have e a lot of time to waste, highly recommended. Otherwise avoid!!
And I am assuming I will receive the same apologetic response as I have seen on the other 25% of total ratings that have been 1 star. Save the response and clean up your results. And please can I have my hours of my life back?? I still need to find a real apartment

Reply from Apartment List
If you'd like to receive spam from them for the rest of your life, then feel free to sign up. Someone signed up using my email by mistake. I've unsubscribed multiple times, even changed the email on the account, but to no avail. I still receive multiple emailed a day. The account can't be closed, so, I guess my spam folder will just be filled with email from these people for the rest of my life.

Reply from Apartment List
AVOID AVOID AVOID AVOID!!!!
Fake/Scam site operation, almost as bad as the Microsoft tech support scam.

Reply from Apartment List
This company is taking legit rental listings and changing the locations of the properties so they seem have more inventory. They are making people waste money on applications and then finding out property is in entirely different part of the state

Reply from Apartment List
I can't delete my account or personal data and there is no way to get in contact with them. So sketchy. I can't even unsubscribe from their emails.

Reply from Apartment List
terrible. incredible waste of time, only lets me see results after registering for emails and offers. waste of time. 1/10

Reply from Apartment List
I listed my home on Zillow.com on 30May22 for $1700. The next day, my property and the pictures that my wife took for the Zillow advertisement appeared on apartmentlist.com for $1000 with a bogus California contact number...not my number. Obviously, this was done without my consent, knowledge, or any form of contact. Since then, I have had 5 people show up at my home on 1June22 with proof that they had paid a security deposit and 1st month's rent despite the fact that the property had already been rented by me and had been removed from Zillow and the affiliated apartments.com. One young lady is currently sitting across the street in her car, sobbing. For many of these people, this was the bulk or all of their savings. The fact that this website obviously did not perform any due diligence checks as to the actual property owner (which is quite simple to find online) is reprehensible. Be extremely careful sending financial information, paying application fees, etc. on this website without researching whether or not it is a scam. Especially in these times where everyone's money is stretched thin and many of us are getting increasingly desperate, I find it unimaginable that a business like this can continue to actively scam or condone outright theft over a ten year period. The BBB reviews of apartmentlist.com should speak for themselves, yet they continue to be accredited by BBB with an A+ rating.

Reply from Apartment List
Horrible website. my listing was extracted to this website using my pictures, information, and description. however, the price is off and i am getting calls from real perspectives asking me if my listing is fraud. what a terrible way of doing business.

Reply from Apartment List
So this Apartment List has a ton of apartments listed. However, it seems none of the landlords/ property management that hold these apartments are held to any standards. 3 weeks now contacting various places,,, crickets. You get an email, a number, the response is either an automated text, you leave numerous voice mails, you email again… and nothing. You call again and leave another message, no call back. Absolute horseshit, there actually are real people that are looking for somewhere to live, as a means to help people find rental property, Apartment list should make the listing agent required to get in contact with potential tenant, otherwise what’s the point here. This app will not help you in any way shape or form.

Reply from Apartment List
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.