Apartment List Reviews 

384
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Apartment list sent a invoice to my apartments for a apartment that they did not help me find. I found my apartment through FindMyNextApartment. Apartment list sent a invoice to get paid for finding t... See more

Company replied

Rated 2 out of 5 stars

I think it’s a great concept but I REALLY don't like that they sent viewing requests through to apartment buildings that I liked. I had ZERO knowledge that that is what they do. Now all these places... See more

Company replied

Rated 1 out of 5 stars

We got multiple emails from Taylor that there were units available at this apartment complex and listed times available. We tried calling the apt complex and finally went over there, there were no uni... See more

Company replied

Rated 2 out of 5 stars

Pros: found legitimate rentals that met my criteria Cons: Relentlessly spammed me with emails suggesting apartments which have obvious dealbreakers: way above my budget, or banning pets. Criteria... See more

Company replied

Company details

  1. Apartment Rental Agency
  2. also in
  3. Internet Marketing Service
  4. Real Estate Rental Agency

Written by the company

At Apartment List, we’re on a mission to find every renter a home they love and the value they deserve. As the fastest-growing online rental marketplace in the US, our platform takes the time to understand your preferences and seamlessly surface your perfect match. Say goodbye to endless lists of properties and hello to apartments specifically curated to your wants and needs. After all, you shouldn’t settle on your next home – you should love it! To date, we’ve helped nearly 1 million families find a home they love, and we’re just getting started.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

384 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

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1.6

All reviews

(384)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the open communication/emails &…

Love the open communication/emails & updated listings w/pics.

28 November 2022
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Reply from Apartment List

Thank you for your review Lori! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

Rated 1 out of 5 stars

I'm asking for apartments in southern…

I'm asking for apartments in southern Maryland. Not 40 minutes away in Baltimore.

29 November 2022
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Reply from Apartment List

Hi Eric, I understand you’ve received some listings that are outside of your preferred location. We create different categories of matches, some of which broaden the location of your search in order to provide more options for you. You can skip those categories entirely or just click the “thumbs down” button on those listings.

Rated 5 out of 5 stars

Easy apartment hunting.

Keeps me up to date on apartment location and prices.

29 November 2022
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Reply from Apartment List

Thank you for your review Anita! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

Rated 5 out of 5 stars

It keeps you up to date on prices and…

It keeps you up to date on prices and availability to help find the right place.

29 November 2022
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Reply from Apartment List

Hi Ellen, we are so glad that you are enjoying your Apartment List experience! Please let us know if there is anything else we can do for you!

Rated 1 out of 5 stars

Apartmentlist.com is a poorly updated…

Apartmentlist.com is a poorly updated platform with most of the information listed being inaccurate. Be sure to do your homework or use a more reliable resource. After contacting more than 10 apartment complexes about the information on this site, only 2 of them had accurate info. Don’t waste your TIME!!! NOT HELPFUL at ALL!!!

17 October 2022
Unprompted review
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Reply from Apartment List

Hi Genie, I'm sorry you havent had the best experience using our platform. We typically integrate with our partners systems so that information can be updated multiple times/day. However we also partner with data providers for smaller units across the country who share our values. While we perform basic data validation, we rely on those partners to verify the accuracy of their listings.I will pass your feedback along to the rest of the team. Thank you!

Rated 1 out of 5 stars

Greenville Place Apartments: worst management & treatment of tenants

Greenville Place Apartments

This place is the WORST!! Don't even bother looking here. The apartments are falling apart and they just band-aide anything that breaks, and everything does. My kitchen cabinet door has been on the floor for a month and they just keep giving me the run around. My bathroom has black mold in it and i'm told to just wipe it and open a window. My carpets are destroyed because when you do finally get someone over to "fix" something they destroy something else, like when your washer breaks on 02/21/2022 in the middle of a full wash cycle and they finally come on 11/29/2017 to do anything and then the spill all the moldy, dirty, disgusting water all over your carpets moving the washer. How you cant even use the laundry facilities on the campus because the last time I did it left black grease stains on my blanket from the half broken washer.. just try to find a dryer that isn't broken and has been for over a yr. My Bathroom sink leaked for months, and my heating vents are full of mold. Not to mention they never cam back to fix the giant water stains on my ceiling from when the neighbors water tank exploded into my apartment at 1 am. This place is a wreck.. move someplace else!!!!

11 January 2022
Unprompted review
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Reply from Apartment List

Hi Jennifer, I'm so sorry you had such a horrible experience with Greenville Place Apartments. The apartments are in no way a reflection of Apartmentlist and how we treat our customers. I will have our client services team reach out to apartments but I also suggest leaving a review on Greenville Place Apartments platform to make them aware of your grievances as well, thank you!

Rated 1 out of 5 stars

You have to be the DUMBEST people on…

You have to be the DUMBEST people on the planet! I make it very clear TEMECULA ONLY! 2x2! You continue to send me 1x1 in Hemet, Menifee, Murrieta! What is wrong with you Incompetent Morons!!!

5 October 2022
Unprompted review
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Reply from Apartment List

Hi Samantha, I understand you’ve received some listings that are outside of your preferences. We create different categories of matches, some of which broaden the location of your search in order to provide more options for you. You can skip those categories entirely or just click the “thumbs down” button on those listings. They’ll be moved to your “not for me” category.

Rated 1 out of 5 stars

Worst commercial ever!!

29 August 2022
Unprompted review
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Reply from Apartment List

Hi Mar, we value and appreciate your review. I will pass your feedback along to the rest of the team. Thank you!

Rated 1 out of 5 stars

Tired of your scams

Hundreds of listings which is good. They are all falsely advertising one price then when you call and speak to them they quote you several different prices. It feels very criminal in how they are doing things & how they are attempting to get so much of your personal information and use that against you to change the pricing for the units that one is seeking. Another scam from criminals in California. Disgusted !

15 August 2022
Unprompted review
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Reply from Apartment List

I'm so sorry you have encountered listings with stale pricing. We typically integrate with our partners systems so that pricing can be updated multiple times/day. While we perform basic data validation, we rely on those partners to verify the accuracy of their listings. If you would like to send me any of the links or property names nto support@apartmentlist.com, I'm happy to look into if there is a larger issue going on.

Rated 3 out of 5 stars

It is illegal to charge a new tenant a fee of any kind.

In the State of Vermont- it is ILLEGAL to charge applicants who are looking for a place TO LIVE. So why is every landlord Charging people to do a background

23 July 2022
Unprompted review
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Reply from Apartment List

Hi Kristi, I'm sorry you're having this issue. Unfortunately, ApartmentList can not offer a resolution to this issue as we are just the platform that provides the listings. We would suggest speaking with the properties you are applying to. Thank you!

Rated 1 out of 5 stars

Smoke and Mirrors

The results of a search do not match what I entered and wasted a ton of time. I needed a furnished apt and most results were unfurnished. I specified a move in date and the results showed apts that were not within that range. A great site if you want to peruse pictures of apartments that are no longer on the market or dont fit your criteria. If you have e a lot of time to waste, highly recommended. Otherwise avoid!!

And I am assuming I will receive the same apologetic response as I have seen on the other 25% of total ratings that have been 1 star. Save the response and clean up your results. And please can I have my hours of my life back?? I still need to find a real apartment

15 July 2022
Unprompted review
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Reply from Apartment List

Hi Bobby, I'm sorry you haven't had the best experience using our platform and feel your time was wasted. We're always making improvements to our product so we value and appreciate your feedback. I will pass your feedback along to the rest of the team. Thank you!

Rated 1 out of 5 stars

If you like receiving spam …

If you'd like to receive spam from them for the rest of your life, then feel free to sign up. Someone signed up using my email by mistake. I've unsubscribed multiple times, even changed the email on the account, but to no avail. I still receive multiple emailed a day. The account can't be closed, so, I guess my spam folder will just be filled with email from these people for the rest of my life.

13 July 2022
Unprompted review
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Reply from Apartment List

Hi, P.W, we're sorry you've been experiencing these issues. Please send an email to feedback@apartmentlist.com with your email address so we can go ahead and get you unsubscribed. Thank you!

Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID!!!!

AVOID AVOID AVOID AVOID!!!!

Fake/Scam site operation, almost as bad as the Microsoft tech support scam.

29 June 2022
Unprompted review
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Reply from Apartment List

Hi Wahyit, we take fraudulent listings very seriously and appreciate you making us aware of this issue. We strive to partner with property management companies across the country who share our values. Unfortunately, while we perform initial data validations, we rely on these partners to verify the credibility of their listings. If you can please send us the name and address of the listing to support@apartmentlist.com, we will look into it right away. Once again, thank you for letting us know.

Rated 1 out of 5 stars

This company is taking legit rental…

This company is taking legit rental listings and changing the locations of the properties so they seem have more inventory. They are making people waste money on applications and then finding out property is in entirely different part of the state

22 June 2022
Unprompted review
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Reply from Apartment List

Hi Jason, we take fraudulent listings very seriously and appreciate you making us aware of this issue. I'm so sorry you have encountered scam listings. While we perform basic data validation, we rely on those partners to verify the accuracy of their listings. If you would like to send me any of the links or property names to support@apartmentlist.com, I'm happy to look into if there is a larger issue going on.

Rated 5 out of 5 stars

Excellent

I was able to get value for my search

21 June 2022
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Reply from Apartment List

Thank you for your review, Kennedy! If you ever need anything, don't hesitate to reach out to feedback@apartmentlist.com!

Rated 1 out of 5 stars

I can't delete my account or personal…

I can't delete my account or personal data and there is no way to get in contact with them. So sketchy. I can't even unsubscribe from their emails.

20 June 2022
Unprompted review
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Reply from Apartment List

Hi Rachel, I'm sorry you've had this issue. Please send an email to support@apartmentlist.com so we can move forward in unsubscribing and deleting your account. Thank you!

Rated 1 out of 5 stars

terrible - don't waste your time!

terrible. incredible waste of time, only lets me see results after registering for emails and offers. waste of time. 1/10

11 June 2022
Unprompted review
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Reply from Apartment List

Hi Argenis, I'm sorry you didn't have the best experience using our platform. We are constantly looking for ways to serve our customers better and appreciate the opportunity to improve so value and appreciate your review.

Rated 1 out of 5 stars

Horrible Scam

I listed my home on Zillow.com on 30May22 for $1700. The next day, my property and the pictures that my wife took for the Zillow advertisement appeared on apartmentlist.com for $1000 with a bogus California contact number...not my number. Obviously, this was done without my consent, knowledge, or any form of contact. Since then, I have had 5 people show up at my home on 1June22 with proof that they had paid a security deposit and 1st month's rent despite the fact that the property had already been rented by me and had been removed from Zillow and the affiliated apartments.com. One young lady is currently sitting across the street in her car, sobbing. For many of these people, this was the bulk or all of their savings. The fact that this website obviously did not perform any due diligence checks as to the actual property owner (which is quite simple to find online) is reprehensible. Be extremely careful sending financial information, paying application fees, etc. on this website without researching whether or not it is a scam. Especially in these times where everyone's money is stretched thin and many of us are getting increasingly desperate, I find it unimaginable that a business like this can continue to actively scam or condone outright theft over a ten year period. The BBB reviews of apartmentlist.com should speak for themselves, yet they continue to be accredited by BBB with an A+ rating.

2 June 2022
Unprompted review
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Reply from Apartment List

Hi Whit, we're sincerely sorry that this happened to you. We take fraudulent listings very seriously and appreciate you making us aware of this issue. While we perform basic data validation, we rely on those partners to verify the accuracy of their listings. Please send me any of the links or property names to feedback@apartmentlist.com, I'm happy to look into if there is a larger issue going on and removed the property if it has not been done already. Thank you!

Rated 1 out of 5 stars

Horrible website

Horrible website. my listing was extracted to this website using my pictures, information, and description. however, the price is off and i am getting calls from real perspectives asking me if my listing is fraud. what a terrible way of doing business.

1 June 2022
Unprompted review
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Reply from Apartment List

Hi Anat, I'm sorry you are experiencing these issues please email feedback@apartmentlist.com so I can assist you further. Thank you!

Rated 1 out of 5 stars

So this Apartment List has a ton of…

So this Apartment List has a ton of apartments listed. However, it seems none of the landlords/ property management that hold these apartments are held to any standards. 3 weeks now contacting various places,,, crickets. You get an email, a number, the response is either an automated text, you leave numerous voice mails, you email again… and nothing. You call again and leave another message, no call back. Absolute horseshit, there actually are real people that are looking for somewhere to live, as a means to help people find rental property, Apartment list should make the listing agent required to get in contact with potential tenant, otherwise what’s the point here. This app will not help you in any way shape or form.

31 May 2022
Unprompted review
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Reply from Apartment List

Hi Viviann! We value and appreciate your feedback. We strive to give renters the best possible experience when searching for their new home and continually improve our product. I will pass your feedback along to the rest of the team. Thank you!

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