I was unfortunately sick on the cruise and required IV's and many tests. Once we engaged the nurse with the information about our trip insurance she was helpful, informative, and told us what to expe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Everything was handled well from my first discussion with an agent through all the paperwork required to be submitted. Their website listed the steps that had to be taken to get a refund for the airf... See more
Company replied
Spouse became ill a few days before our cruise from Southampton. We were staying in a London hotel and the Staff called their Doctor On Call. Dr visit to hotel was prompt and treatment outlined, and c... See more
Company replied
Our refund was fast and easy. We just had to get a form signed by the doctor saying he did not recommend my partner travel at that time, and then we filled out a claim form and sent it in. Aon respo... See more
Company replied
Company details
Written by the company
Aon is in the Business of Better Decisions We shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers. Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs. Linked In: https://www.linkedin.com/company/aon-affinity-travel Follow us on Twitter @AonTravel: http://bit.ly/2gbFZ5D Visit our Travel Blog: https://www.aon.com/travel_blog/default.jsp Careers: https://aon.io/traveljobs
Contact info
45 Execuitive Drive Suite 100, 11803, Plainview, United States
- (800) 453-4027
- travelprotect@aon.com
- aontravelclaim.com
4.6
Excellent
585 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very easy to file a claim and helpful…
Very easy to file a claim and helpful staff.
2 March 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you for your feedback John.
Good communication
The communication from AON concerning the information needed was clear and I was given time to collect what I needed.
7 March 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Christine.
EVERYTHING WORKED WELL ENOUGH
EVERYTHING WORKED WELL, EXCEPT FOR NOT RECIEVING GUIDANCE ON THE FORMAT REQUIRED FOR DOCTOR'S AFFADAVIT LETTER UNTIL AFTER I SUBMITTED HER FIRST LETTER. SO I NEEDED TO ASK HER FOR ANOTHER AND THEN GO THROUGH SOME INSURANCE STEPS AGAIN.
25 February 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Rita.
Thank You
Although it took some time with having to send and resend requested documents; I was very pleased that there was no real issue with the company taking responsiblity of their staff's error.
12 March 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Michelle. Apologies for any errors on our team's part.
Eventually got my full refund
I did receive the full refund I was entitled to although the timeframe involved in completing all the steps was much greater than I was expecting. I wasn't aware of how many hoops I had to jump through to eventually get my refund for a travel accident I experienced. However AON makes it easy to upload the necessary documents and understandable as to exactly what is required to complete the process.
6 November 2025
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you for your feedback Don. We use this to continually improve our service and processes.
Great experience
We bought coverage through AON for a cruise on RC. My husband ended up in the hospital the week before and the Drs said that he couldn’t travel for a while. AON was great! We submitted our evidence and heard back in just a few days. Within a week or so later, our money was deposited into our bank account. Much easier and quicker than we ever thought. This was our first experience having to cash in on travel insurance. We will be using AON for all travel now.
12 March 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you very much Karen.
Good company to work with
It was a pleasure working with AON Affinity during a difficult situation. We had to cancel right before the cruise because my husband was very ill and hospitalized.
Once I worked everything out with Oceana Cruises I then reached out to Aon Affinity. Their Customer Service team was excellent on the phone helping to guide me through the process and answered all my questions about necessary documentation.
The only negative to the whole experience was their website. It was not at all “ user friendly “.
I had to submit information twice because the system had a glitch. It actually felt like they wanted to make the process difficult to submit.
That is when I called Customer Service and they helped me finally complete the process.
Our funds were returned when they said they would be, and that is always nice.
I will definitely use them again when my husband is healthy enough to travel again.
7 April 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you for sharing such detailed feedback. We very much appreciate it Joann.
Easy Peasy
A few days after submitting a simple claim form I received payment. What's not to love.
27 January 2026
Unprompted review
Reply from Aon Affinity Travel Practice
We love to hear this. Thank you Douglas.
AON Service
AON made it easy to file a claim to cancel a Princess Cruise due to medical reasons. Quick service and approval paid for the claim after a short couple weeks.
28 January 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Jack.
I was able to upload all the documents…Yes. The process was clearly set out and I was able to upload everything I needed to.
I was able to upload all the documents that AON requested. The process was quick, easy and thorough.
10 February 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you for taking the time to share your experience Judy.
Refund
The site was easy to access and forms easy to complete. I just send them out and a payment was sent to my bank account. Very seamless and quick refund of my money
25 January 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Russell.
Fast, easy process...
The instructions to complete the necessary forms were simple and the process was completed quickly.
26 January 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Susie.
A family emergency caused us to miss…
A family emergency caused us to miss out on our vacation this winter. I had never used travel insurance before, so was pleasantly surprised when all went well with our claim. Thank you so much!
23 January 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Diane. We appreciate you sharing your experience!
Excellent experience with AON Affinity Travel Insurance
Unfortunately due to a medical incident with my sister, my husband and I had to cancel our cruise as I am her primary caregiver. Thankfully we had AON Affinity Travel Insurance. We submitted our claim with the medical information form (very easy for the doctor to complete) as requested. Our claim was reviewed and processed so quickly and without any issues. Highly recommend AON for your travel insurance needs!!!
8 February 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you for the kind words Kim. We appreciate you taking the time to share your experience.
Fast response and excellent help when…
Fast response and excellent help when needed to receive refunds on cancelled trip due to airline failure to meet their commitment.
10 January 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Jeffrey.
Customer Service and Support
Reasonable cost, comprehensive coverage, efficient customer service, professional operation
22 January 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Robert.
Quick and easy process and rapid…
Quick and easy process and rapid response. Process was easy and was able to navigate easily. Wasn’t able to go on my cruise so was able to recover my deposit. Recommend getting travel insurance with them
21 January 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you for the kind words Ellen.
Reply from Aon Affinity Travel Practice
Thank you Stewart.
Good experience
Everything went well once I assembled all the required information.
2 February 2026
Unprompted review
Reply from Aon Affinity Travel Practice
Thank you Terry.
Reply from Aon Affinity Travel Practice
Great to hear. Thank you Marie.
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