ANZ New Zealand Reviews 

I am an ANZ (NZ) customer based in Australia who needs to use their call centre to make transfers because i can not go into a ANZ Australia branch (ANZ NZ and AU branches do not talk to each other) and their online banking has transfer limits. Today i have called 4 times, been hung up on 4 times and been kept on hold for more than 2 hrs. The situation is made worse by the fact that i am calling them using international calling and it is costing me over $1 per minute. The worst banking experience in my 20 years of dealing with banks in Australia, NZ and USA. ABSOLUTELY RUBBISH.

One awful customer experience after the next. They create problems for me, don't make any effort to communicate and then tell me I need to fix it.
Some communication with the customer would go a long way to making this bank bareable, but I will never know because I am closing all my account and switching banks. I'm sick of being the only one putting in any effort. Avoid this bank like the plague.

We've been with ANZ over a decade now and they are just getting worse. Their system detects some so call fraud activity which is absolutely normal (making online tickets of casa mila), so they block the card and ask us customer to call them back. What turns out is the call never goes through and they never call back. It left us with no card to use to purchase grocery and the bus tickets to go home! Time to make a change!!!

So pathetic man, i went to just make my kiwi saver visible in my anz bank just now, they sent me back saying they need to book an appointment so un helpful, we went to apply and waited for half an hour just for them to say they cant help me now, im out of this bank, Anz Westfield Mall Albany is just absolute ridiculous last time as well i called them to sort out my anz and what schemes are available, she was absolute no help and she said shed transfer call to someone to be able to help me if possible, then she said shed transfer call and just hung up on me
It has gone from one of my favourate banks to absolute worst bank ever

Their call centre its worst.
A lot of waiting and in the most cases you still need to go to the branch.

A big thank you to Abhay Sharma at Albany Mall ANZ branch
He provided patient, efficient, and informative help regarding a complex matter. I left feeling that my issue had been solved, and that I understood the process better
This was a very positive, and productive customer service experience

This concerns, Hamilton Chartwell Branch..2/2/23..

Three, Siblings hold a shared account that require three signatures.
The third moved down to the South thus you can imagine our predicament..
We consult our branch If there is a way to go about it..
They advised us on two options.
1. we can still withdraw as long as they can call and confirm the details of the third person via phone.
2.Option 2,
Our third sibling can visit any ANZ branch and give notice ahead that we will be withdrawing certain amount, at this time of the day.
That way the bank can confirm her identity and doesnt have to be called..
Problem(s).
Everytime we visit the branch, those tellers always refuse to proceed with our request.
Thus everytime we visit the branch it is the same issue over and over..
We are f...... tired of the inconsistency..
Today we ask the attentee teller if it can be noted somwhere to avoid this repeated issue.
I specifically ask can you sort this issue to avoid having this inconsistency..
His answer ...define sorted..
I ask ..I mean can you sort this issue to avoid future unneccessary confrontation.

His answer was.... I do not know how can it be sorted...

COME ON ANZ..
What is going on here ANZ

So undermanned that one cannot get through on the phone. Shocking customer service!

I would never recommend anz to others never anz is bad and there ain't much they can do when ur card is being hacked by others besides blocking your card and we have to wait for atleast 7 to 10 working days before getting another card which is bloody stupid and another thing is that I had a message from some guy telling me not to be racist bro I can be racist all I like I don't like anz and I would recommend everyone to go to asb or credit union because anz use suck hard and I would never recommend use to anyone

Poor service when applying for mortgage top up, drew the process out way longer then needed, failed to keep us informed, no communication, (we arent mind readers), totally crap service considering how long weve been with them.

Never use the useless ANZ. Full of stupids

Tried to reason with ANZ customer service but they wouldn’t listen even though I’m POA for my mums health and finance they cut me off from using her internet banking so now I can’t see her accounts or pay her bills!
Complete incompetence and lack of communication! They said they would call me back but never did! Cooperative bank we’re just as bad! Fortunately I bank with westpac so have no issues paying bills!

I have baked with ANZ for my entire life. I look forward to finally changing banks. I have never dealt with such incompetence. In the past 5 years, i have had 2 formal written apologies. Both apoligies were from both the area and regional managers. What does that tell you. I have such misgivings about this bank that i am moving from a 2.85% rate to a 6%. Customer service is lowest rate encounted. Management is lowest rate encounted. I do not recommend this bank.

We have given up trying to deal with your call center as they never follow up!
My husband phoned on the 18th to renew a joint investment, but wanted a higher rate. The call center operator said he couldn't approve it but would get back to us with an answer. Never happened. Phoned again Monday the 21st. Huge apologies given, advised would definitely be called back that day, again never happened. We finally went to our local branch where we got some satisfaction. Time spent waiting on the phone, waiting in line at your bank was a few hours, for a very simple query. Disgusting service, will consider changing to a bank that values its customers.

Have just been on the phone with ANZ for nearly an hour - I need to speak to the branch but branch is not answering the phone! This is the final straw after several years of substandard experience with the staff of this bank, which is like dealing with a third world business. They don't seem to train their staff, so when I am doing business deposits I almost always have to tell them what to do (no, they don't pay me for training their staff ...), and it takes 20-30 mins to do what should be a simple transaction. (And staff won't ask for help but just stand there, staring at their monitors! It would be funnny if it weren't so serious.) Staff, esp phone centres, are often foreign and don't understand what you are saying to them. It's hard for me to transfer banks because of the business account but am close to retiring that and then I'm off to another bank, asap! What a relief that will be.

They blocked my credit card due to suspicious activity
I have tried to talk to them for three days to get cc sorted but no response to phone calls, no response to their emails. Apparently their Fraud team are not available for three days now and no other operator can do anything!!!!
This is the worst service I have ever encountered, in fact it's no service!
Will have to switch my banking

Spent almost 1 hour on hold the phone operator that finally answered couldn't answer a simple question. Was placed on hold for another 25 minutes only for them to hang up as soon as I started to speak.

ANZ worst bank for New Zealand. I have an account with ANZ bank and I was maintaining the account for 2.8 years with the bank. I have kept some term deposits into the Bank account and since my mum was not well so i requested a small loan amount of 6000 dollars. The personal banker Kevin Arise who access my loan details told me since I was offshore we would need a letter from your employer stating you are back to NZ and my base salary is this much. I told you don't trust me. You have my deposits with you which is far more than the loan amount. I simply told them I will not give you any letter. He said we will not proceed with the loan. I told i will close the account which I will be doing the needful by next month. Hence doing the needful as per request. When Bank don't trust us there is no need to keep any funds and relation with the bank Hence I will be closing the account next month as my term deposit is about to be matured next month. Worst Bank of New Zealand is ANZ. I have approached ASB Bank and I got my Loan approved in 1 day without any letter stated from the employer.

The worst service wait for 40 minutes and they were not able to answer the phone to request a credit card