Antec Reviews 26

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1.8

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Company details

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Antec Inc., established in 1986, has been a trailblazer in high-performance computer components and accessories for gaming, PC upgrades, and DIY enthusiasts. With headquarters in Taipei City, Taiwan, and offices spanning Rotterdam, Beijing, and Fremont, California, Antec serves a global market, distributing products in over 40 countries. In 2024, Antec expanded its product lineup by introducing the Core HS, a handheld gaming PC developed in collaboration with AYANEO. This device features a full sliding keyboard and operates on Windows 11, exemplifying Antec's commitment to innovation in the gaming sector. Antec's product range includes computer cases, power supplies, cooling solutions, and gaming accessories, all designed to meet the evolving needs of quality-conscious system builders, VARs, and integrators. The company's dedication to quiet, efficient, and cutting-edge products has solidified its reputation as a leader in the industry. In September 2024, Antec was acquired by the Dellner Group, enhancing its capabilities and resources to better serve the wind and industrial sectors. This strategic move aligns with Antec's mission to deliver top-quality products and services to its customers worldwide. With a robust global presence and a focus on innovation, Antec continues to set industry standards, providing exceptional products and services to meet the diverse needs of its clientele.

Contact info

Fremont Boulevard 47900, 94538, Fremont, Taiwan
antec.com

1.8

Poor

26 reviews

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Replied to 16% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Oct 23, 2025

Overpriced now due to tariffs

Overpriced now due to tariffs. Got an Antec Core HS (AyaNeo Slide) for $369, but shipping was $55 which is insane. It says you have to pay tariffs, I assumed that the $55 was already factoring in tariffs, it was not, just got a bill from UPS for $74 for tarrifs. Basically the price blew up 30% due to outrageous shipping costs, and tariffs. Pretty much done with this company and I have been using them since the early 2000s. Oh and not to mention the fact that they don't even try to provide any information or clarification of pricing or tariffs because they don't want you to be turned away so quickly. Learn from my expensive mistake, look at the 2nd hand market or just a different company.

23 October 2025

Unprompted review

Reply from Antec

Updated Oct 27, 2025

We’re sorry to hear about your experience and we completely understand your frustration. International shipping and import duties can unfortunately vary by region, and tariffs are determined by customs authorities — they’re not collected or controlled by Antec directly.

That said, we recognize that the overall cost after shipping and tariffs can feel high, and we’re already working with our logistics partners to reduce shipping rates and offer clearer cost breakdowns before checkout. Your feedback helps us improve that experience.

Please contact us at europe.rma@antec.com
with your order number so our team can review your case and see if there’s anything we can do to make this right. We truly value your long-time support since the early 2000s and hope to regain your confidence.

— The Antec Team

Updated Oct 1, 2024

Dissapointing service!

Abysmal service from this company. I ordered a power supply which was supposed to be delivered in 3-5 working days, they took my money and have gone quiet. That was 9 days ago! Messages are ignored, just one automated response and silence since.

UPDATE: Finally managed to get some support via Discord. Item now out of stock until December! It was in stock when I ordered it so this is disappointing. Refund arranged thanks to a very helpful individual called Jeremy on the Antec Discord server.

A lot of wasted time though.

22 September 2024

Unprompted review

Reply from Antec

Feb 21, 2025

We sincerely apologize for the frustration and inconvenience you experienced with your order. We understand how disappointing it can be when expectations aren't met, and we truly appreciate your patience.

While we strive to keep our stock and shipping estimates as accurate as possible, unexpected demand can sometimes lead to delays. We're glad to hear that Jeremy was able to assist you on Discord and get your refund processed. Your feedback is invaluable to us, and we're actively working to improve our communication and service to prevent situations like this in the future.

If you have any further concerns or if there's anything we can do to make things right, please don't hesitate to reach out to our support team at [insert support email or contact link]. We truly appreciate your support and hope to serve you better in the future.

Best regards,
Antec Customer Support Team

Sep 24, 2024

I purchased a liquid cooler from antec…

I purchased a liquid cooler from antec and I have installed many liquid coolers before.
It raised a red flag when I saw the pins that go in to the mounting bracket from the back of the motherboard had circular ends meaning you cannot grip them.

I trusted these morons knew what they were doing and I screwed in the liquid cooler however it wouldn't screw in all the way so I then tried to remove the liquid cooler and when trying to unscrew, the pins just turn.....
It's now stuck to my board
Now I cannot remove the liquid cooler...
I contacted support and was polite and as soon as they worked out the issue, they blocked my email from contacting them.

Do not buy their hardware

24 September 2024

Unprompted review

Reply from Antec

Feb 21, 2025

We're truly sorry to hear about your experience with our liquid cooler and support team. That’s absolutely not the level of service we strive to provide.

We appreciate your feedback on the mounting mechanism, and we take concerns like this seriously. Our support team should never block a customer’s communication, and if this has happened in error, we want to make things right.

Your experience matters to us, and we value the opportunity to improve both our products and our service. We hope to restore your confidence in Antec.

Best regards,
Antec Customer Support Team

Jun 29, 2023

They promote their T120 CPU cooler as…

They promote their T120 CPU cooler as compatible with AMD, it is NOT at all!!! Destroyed my Ryzen 9 CPU, losing me £300 in the process and a week waiting for a new one, losing out on my work!!!

28 June 2023

Unprompted review

Reply from Antec

Feb 21, 2025

We’re very sorry to hear about your experience with the T120 CPU cooler. Our goal is to ensure all our products meet the highest standards of compatibility and reliability, so we take concerns like this very seriously.

The T120 is designed to be fully compatible with AMD sockets, and we’d like to better understand what happened in your case. If you haven’t already, please reach out to our support team at antec.com/support so we can investigate this issue further and explore possible solutions.

We truly regret the frustration and inconvenience this has caused you, and we appreciate your feedback in helping us improve.

Best regards,
Antec Customer Support Team

Dec 6, 2022

Ordered portable power bank from Antec…

Ordered portable power bank from Antec over two weeks ago, still no delivery, tracking states “Exemption” issue but will be resolved, Everi delivery.

Contacted Antec which replied with system generated response and never answered my query. I scaled up the complaint and so far just got auto Thankyou reply. I have now gone to PayPal for money back as Antec don’t seem bothered. Still no update, so never again from them and I ordered it very early as needed for the 7th, now to late. No update from Everi in 5 days now. If you buy Antec I would buy from third party retailer rather than directly as buying direct from Antec if something goes wrong, for me, has been frustrating

6 December 2022

Unprompted review

Aug 1, 2022

PSU broke sent to Netherlands to get it…

PSU broke sent to Netherlands to get it fixed, Royal mail after 2 weeks said item sent back. Customer service said they haven't recieved anything after 2 weeks later when I email. Been 2 weeks now still waiting for reply why they sent it back. Pathetic customer service who always seem to be on holiday.

1 August 2022

Unprompted review

Reply from Antec

Feb 21, 2025

We sincerely apologize for the frustration and delays you’ve experienced with your PSU return. Our customer support and RMA department is based in the Netherlands, and we understand how important it is to have clear and timely communication regarding your repair.

If your package was returned, we’d like to investigate the issue further to ensure your case is handled properly. Please reach out to our support team at antec.com/support with your RMA details, and we will do our best to resolve this for you as soon as possible.

We truly appreciate your patience and feedback, and we are working to improve our processes to provide better service.

Best regards,
Antec Customer Support Team

Mar 16, 2021

Awesome company with awesome products

Awesome company with awesome products

I have the pleasure of owning the Antec Mercury aio cooler,the p100 case and their 850w bronze Psu. All superb products and they stand by their 5 year warranty as I ran in to a small issue with one of the above and a delightful man called josh Parker went above and beyond to help me and had a replacement at no cost at all to me in the mail as soon as possible. I can’t thank Antec and josh enough there should be more company’s like this even more so in our crisis times.

16 March 2021

Unprompted review

Reply from Antec

Feb 21, 2025

Thank you so much for your kind words and for being a valued member of the Antec community. We're thrilled to hear that you're enjoying your Mercury AIO cooler, P100 case, and 850W Bronze PSU. It's our mission to provide top-quality products, and knowing they're serving you well is incredibly rewarding.

We're especially pleased to hear about your positive experience with our customer support team, and that Josh Parker was able to assist you promptly. We'll be sure to pass along your appreciation to him.

Your feedback inspires us to continue delivering exceptional products and service. If you ever need further assistance or have questions in the future, please don't hesitate to reach out.

Best regards
Antec Customer Support Team

Feb 10, 2021

Spectacular cases

Antec always provides super solid cases with really good airflow and cheap prices. Consider them when building a PC to save yourself some coin on the case without sacrificing quality.

10 February 2021

Unprompted review

Feb 5, 2021

Very good products - Good RMA dept

Very good quality cases and well designed. Had the antec nine hundred two. And recently bought the nx800. Beautiful case.

I broke the glass panel of the nx800... Asked antec eu if they were selling panel alone. They answered me the same day and I had the a new panel at the end of the week.

5 February 2021

Unprompted review

Jan 11, 2021

Great cases

While Antec opts for a simpler way of building cases, they are, in my opinion, more robust and better looking than the overcomplication of most case builders.

11 January 2021

Unprompted review

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