Anovaculinary Reviews 128

Worst customer service I got so far. I placed order with high fees for shipping Express. They didn't ship Express, when I message them they take 3-4 days to answer without resolving my issue. Message them back and it feels they are playing hide and seek. It's been 3 weeks, they hold my money with no refund and no products. I can't seem to find help with them. Back in the days ANOVA was a better company. Now I suggest customers be careful with them as they are starting to scam some customers. I could see similar concerns from customers on Reddit.

Absolutely fantastic customer service. Lost 3 parts of my new precision oven whilst moving home and although you cannot buy them separately the company have posted me replacements out for. Fantastic service.m

Have been trying to buy one of these ovens for several months but they are always out of stock.
However they continue to send me newsletters offering a 25% discount I’d I buy one of their ovens. How can I buy an oven with 25% off when they have no stock ?. This is just bad business. I contacted them and asked if they would put me on a waiting list and hold the discount they offered. They replied no. Having now seen the reviews here on trustpilot I would not buy one anyway.

I notice some reviewers consider Anova customer Service excellent. However, the overall rating is two stars and in my view is worth one! I received a broken Sous vide units. Broken, literally, the top panel was torn off! I wrote customer service the same day (9/2). Since then it's been a week of going back and forth, giving the information asked for not once, but twice, I gave the unit's serial number now they want a photo of that number (?), which is not an easy feat. Tiny dark print on black, curved surface!
I have wanted a sous vide for some time, but after all this, I don't want it any more, At least not from Anova. Nothing from Anova and I strongly advise potential buyers of their appliances to give it a good thought before committing.

Awful - but good when it worked. This was brilliant for a while, but failed utterly out of warranty. Although the warranty is two years, which seems quite good, a sous vide isn't something you use all the time unless you are a mad keen sous-vider. I think we only used ours fewer than 20 times before it broke. Anova won't repair or refund, and although they offered 25 USD off a new one, the offer doesn't work on top of existing offers and they are on sale at the moment. REALLY disappointed, won't buy again.

Still have no advice when my Anova Precision Oven will arrive. When I made contact with Customer Service, they said go and look outside your house, it might have been left in the garden. When I contact Toll Australia to confirm delivery, they ask for a reference number, which I have provided from their tracking website. They can’t understand their own information. This is going nowhere!

Great customer service. I love my sous vide!

Terrible customer service.
I bought 2 items from Anova. They shipped one marking my order as complete and I’ve tried FIVE different was of contacting them and zero response.

Customer support is useless. Item did not arrive, money are not returned... Customer support is trying to find more information about the issue why item is still not with me :D this is the worst experience ever.

Terrible customer service, absolutely awful.

Clueless, obstructive, asking for information they already clearly have (order no, serial no).

Don’t reply when they say they are going to.

Shockingly bad.

You can call and call and call........If somebody respond its hitting the jackpot. They are always under high call volume. What a joke

I got the replacement after going back and forth with email. They replaced the oven. It seems like calling them is worthless but email works

I purchased the precision oven and after a couple months of baking bread once a week the bottom gasket that holds the heating element came off. They told me not to clean the unit so hard. I asked to have the unit replaced under their 100 day warranty. I have not heard back from them.

01/13/21 I bought an anova precision oven. deliveries must be made by the end of February at the latest. I didn't get the estimated shipping date, so after three weeks I asked myself about the estimated shipping date. In response, I received an email with an assurance from my
the oven will be delivered by the end of February. After a week I received a message from Anova culinary that my delivery will be delayed until April 5! I checked the Anova website and found the fact that they are still pre-ordering for February. How can you promise your customers that they will get their product in February knowing that others are waiting from January and the delay for them is in April?
Typical fishing! It is not the customer that counts, but the cash register. They call it marketing, I call it a scam.
I honestly do not recommend

Deceitful that they should be banished from the web.

Their website advertises in £ and no mention of import duty or the product being shipped from EU. In fact they collect VAT?!

Item died 5 days after arrival and customer service is nowhere to be seen. AVOID... now a battle to get my money back.

My cooker stopped working after two uses. I have filled in the return request form twice now with no response and have emailed asking for a refund with no response.

They eventually responded and sent me a replacement which works absolutley fine.

The worst customer service. I order the product 26th of November and it should have been delivered within 6 days. After almost a mont I asked about the status of the delivery and was informed that the shipment was postponed to 8th of January. 12th of January I asked again about the status of my package and got the information that it was again postponed to 26th January. It's ridiculous situation and I'm not sure of existence of any customer service at all.

A friend bought me an annova sousvide which malfunctioned after a few uses. I wrote and forwarded my complaint and even though had misplaced my warranty card they sent me a new sous vide. AMAZING customer service. Thank you Joan. U guys rock.

By far the worst customer service of any brand in any category. It’s basically non existent, been sold items that seem to be incompatible but literally zero response from them. Standard procedure quick enough to sell you what they can take your money and leave you for dead when it doesn’t work or isn’t what you ordered.

I've ordered a sous vide machine and a vacuum sealer on the 11th of December as the company guaranteed Christmas delivery. It's now the 29th and I still don't have my packages. I feel completely embarrassed as this was ordered as a present and I couldn't replace it in time for Christmas. I've tried to contact support by email and their chat tool however they have seen the messages but have chosen not to respond. I'm not sure if the company has taken my money and cheated me or if they have decided to hold deliveries but I'm not sure what to do. Go to my bank or continue to wait for a package that seems to be halted in the Netherlands since the 14th? I'm hoping someone from the company will respond to me soon.

03/01: Received confirmation over chat that my order was delayed intentionally with the courier by Anova and never left the Netherlands. Order was shipped on 30/12, I placed my order on 11/12. Messaged customer service to be told that because they offered their products on special they will not offer anything to compensate for misleading me with their Christmas order guarentee. To me, not the most ethical company and for anyone looking I would highly recommend buying another brand as customer service is not a priority for this company; just taking your money and shipping their orders when they feel like regardless of whatever guarentee they promise online. Can not comment on the quality of the products as I've ordered almost a month ago and still have not received my order.