Anovaculinary Reviews 128

I bought an Anova Precision Oven in 2021 for around €900. The first unit failed. Anova replaced it in October 2023. Two years later, the replacement has also failed.
When I asked Anova/Electrolux to repair it — at my own expense — the response, in writing, was that no spare parts exist, no repair service is available, and the product is designed as a "replaceable unit, not a repairable one." The only solution offered was a 20% discount on a brand new oven.
I escalated the matter, raising serious concerns about durability, repairability, and the lack of any pre-purchase information about these limitations. The reply was, essentially, that the company's position would not change.
Reading the other reviews on this page, I realise my experience is not exceptional. Many other customers describe the exact same pattern: a premium-priced appliance that fails just outside the warranty period, no path to repair, and a discount code on a replacement as the only "solution." That is not after-sales support. That is a sales process triggered by the failure of a product that was sold as durable.
I would like to be clear about a few things:
A €900 kitchen appliance that becomes irreparable after a few years of normal use does not meet the durability a reasonable consumer is entitled to expect. The fact that there are no spare parts and no repair network is not a minor commercial detail — it is material information that, in my view, should have been disclosed before purchase. Had I known, I would not have bought this product. I doubt I am the only one.
European and Spanish consumer law take these issues seriously. The legal guarantee on consumer goods, the obligations regarding spare parts and after-sales service, the rules on pre-contractual information, and the increasing emphasis on the right to repair are not technicalities. They are the framework within which any company selling durable goods to European consumers is expected to operate.
I have already initiated the appropriate steps before the competent consumer protection authorities and reserve all further actions available to me.
To Anova and Electrolux: this is an opportunity to reconsider how cases like this are being handled. Telling a customer that the company's position "remains unchanged," after two failed units of the same product and a documented absence of repair options, is not a sustainable answer — neither commercially, nor reputationally, nor in light of the legal standards that apply in the European market.
To anyone considering an Anova product: please read the reviews on this page carefully before spending €900 on an appliance that, by the manufacturer's own written admission, cannot be repaired once it breaks.
— Silvia Nebra

Wow - 71% 1 star rating. I'm surprised anybody buys their products.

So here's my 1 star rating. The worst company I have ever dealt with. Customer service is totally shocking.

The product looked good, so I purchased their precision oven 2.0 even though the trust ratings were very low. I thought the bad ratings were just people generally moaning about nothing. How wrong was I - The oven was bricked on delivery. There customer support just seemed to be focused on deferring any real solution for days and weeks. Stupid suggestions and stall tactics like "turn the oven off and back on" etc. Even after trying to escalate with their CEO and private equity company (seems Electrolux offloaded them earlier this year) nobody even had the decency to reply. All of the replies appear to be from AI bots which don't even look at the previous history.

Bottom line - Oven has been returned and I'm waiting for a refund. It is a shame though, because the product seems to be very well made but let down by dysfunctional leadership.

Have had three Anova units for Sous Vide that have failed. Under-engineered in my opinion and very frustrating when you are in the middle of preparing food and they fail. I notice a real reluctance from "customer service" now on another unit that is clearly one year from purchase. The want you to do all the troubleshooting, two pages worth instead of simply replacing their failures. Never another product from Anova for me.

So sad to be giving this low rating as I love the product but after a month of happy use it started tripping the electrics in the house.
I reported this on 1 February 2026. In the three months since: Anova repeatedly blamed my home's wiring despite clear evidence to the contrary, asked me for information only obtainable by turning on an appliance that is unsafe to turn on, escalated to "upper management" and then went silent, promised a return label that never arrived, and finally closed my ticket without any contact from me.
This is a known fault — there are multiple threads on Anova's own community forum reporting identical issues going back years, with a technical explanation posted as recently as March 2026.
Really disappointing.

Update in mid May - trying to get a refund - guess what, keep saying they are going to send me a returns label and yet it doesn't happen.

My device failed in less than a year — it powers on and circulates water, but the heating function no longer works. After going through all troubleshooting steps, support refused warranty coverage.

What’s particularly frustrating is the reasoning.

Anova claims the warranty is void because the unit is a US model used in Europe. However:
- The device was used with a proper voltage-controlled transformer (standard practice for US appliances abroad)
- They explicitly admitted they cannot determine the cause of failure
- They do not offer diagnostics or technical assessment

So effectively, they are saying:
“We don’t know what caused the issue, but we’re still denying the warranty.”

That’s not a technical conclusion — it’s a blanket policy refusal.

The failure mode itself (heating not working, while everything else functions) clearly points to a component issue, but this was completely ignored in favor of repeating policy statements.

This level of support is unacceptable:
- No investigation
- No accountability
- No willingness to stand behind a product that failed within a year

Instead, the only solution offered was a 10% discount on buying a new unit.

This experience has seriously damaged my trust in the brand.

I purchased your product and during the very first use, the head section came loose and opened up, exposing the electrical components. The product was not dropped or damaged in any way—this clearly indicates a manufacturing defect.

I contacted your support team, but instead of resolving the issue, the process has only resulted in delays and unnecessary back-and-forth communication. I was first asked to send photos, which I did. Then I was told they were not received, so I sent them again. After that, I was asked to provide a video.

The delivery condition of the product is evident. How could I possibly render it unusable on the first use? Also, aren’t your products covered under a warranty period? It appears you are unable to uphold even that basic commitment.

If this issue had occurred after 3–5 months or a year, would you have even responded to my complaint? I will not recommend your product to anyone and will make sure others are aware of this experience. Not because I paid for the product—defects can happen—but because your after-sales support has been extremely poorly managed.

The precision cooker was given as a gift. We used it two or three times and then didn't use it for a while. We went to use it again and the top piece that houses the electronics cam off and it stopped working. I reached out to customer service and they said w/o a receipt, they wouldn't do anything other than off a discount to purchase another one. I don't want to buy another one, I offered to send it back at my expense and they basically said tough S*#T.

The product is HORRIBLE, the company is worse. Do not buy this product, or be prepared for major disappointment.

As an aside, again, the product was gifted. What difference does it make if there isn't a receipt? It's their product! It's just another way for the company not to STAND behind their product.

STAY AWAY FROM ANOVA CULINARY

We've had their sous vide for years, that works very well, and twice, when it had normal wear and tear issues, way beyond regular guarantee scope, they sent us a new replacement part free of charge. In my view this is an extraordinary customer service and I highly recommend them for that.

Anova’s recent shift to a subscription-based model is nothing short of a betrayal to its loyal customers. As an early adopter who purchased one of their original sous vide sticks in 2016, I am appalled by their lack of respect and support. After a hiatus due to serious health reasons, I was eager to return to my Anova, only to be met with a demand for a subscription unless I registered an account before 2024. This is a blatant cash grab that penalises those who supported them from the start. Their inability to locate my original order, which I suspect they have lost, is just the icing on the cake. Anova’s customer service is disgraceful, and their approach is nothing but a money-hungry tactic. I am utterly furious with this appalling company! They have now said basically because I did not know it is irrelevant I was an early supporter and user.

I have been owning Precision Cooker for almost a decade now. And while the device itself was never an issue until it broke down recently, it's their Customer Support that brought me here. That's a nightmare. Write-offs if you succeed to get an answer. But most of the time it's just radio silence.

Precision vacuum sealer pro. Bought about a year ago and replacing a $30 amazon vacuum sealer.

It’s not better than the previous unit I owned but was 4 times the cost. It’s fine but it has an issue where it will not seal the bags under pressure regardless of which mode (dry/moist) it is in. If you hit seal whilst it’s vacuuming, it then releases the vacuum letting in air before sewing- absolutely useless. Wish I’d bought the chamber unit or stuck with a 30$ unit because this wasn’t worth the investment.

General statement- after reading reviews I’d question whether Anova are the right company to purchase from. Seems like supporting these pricey products is a tough deal for them.

Purchase an item, go for normal 3-5 day shipping. They took the money the day after ordering on the 1/12/25……….. still no product on the 8/12/25 and no shipping update. . Emailed them “they’ll look into it” no reply. Emailed again yesterday - nothing. Tbh, I don’t think the products are in stock, if that’s the case SAY and don’t take the monies until you can ship it.

I purchased the first-generation Anova Oven. It worked well for about three years, and we genuinely loved using it.

The problems started the moment it broke. That’s where the entire experience with Anova fell apart.

The only way to reach customer support was through email, and every exchange took a full week. First week just to ask for my serial number. Second week to send generic troubleshooting steps I had already found on their website. Meanwhile, the oven sat dead in my kitchen with zero real progress.

After three weeks of slow, unhelpful emails, the final answer was simply that the oven was out of warranty and they had no options for repair or service.

For an $800 appliance, that level of reliability is disappointing. The customer service is worse. If a company takes weeks to provide basic support, that signals deeper issues. The product was great when it worked, but I can’t trust Anova to stand behind what they sell or support customers when it actually matters.

I purchased the new 2.0 oven but received the old model instead. What should have been an easy fix for a mistake on their part has become a frustratingly prolonged affair of emails and phone calls and still the old oven is sitting in my living room. I can’t imagine trying to obtain help for a more complex issue if this is the experience of just trying receive the correct purchase.

I brought the oven 2.0 just one month, but already meet 2 problems about the connection. The latest problem is because they make the mistake in the firmware and the oven is unable to use anymore. I request the refund but wait for 2 weeks so far no confirm reply from their CS that they will issue refund.

I purchased a precision 3 sous vide cooker and it would not connect to bluetooth.
I contacted Anova customer support who are absolutely hopeless. Their is no phone number only email and they takes many days to reply to the email.
Their reply suggests useless trouble shooting help and this super slow back and forth emailing goes on for weeks with no actual solution.
They do everything they can to void your warranty and are purposely slow, hoping you will give up your battle for them to replace their faulty product.
I would never buy an Anova product again based on their shocking after service support.

The first started randomly rebooting mid-cook after three months. The second lasted five before the top element died. The third made it two years and four months—long enough for me to finally toss the shipping carton I’d been saving “just in case.” Two weeks later, it was dead. No heat, no steam, no fan, no light. Just a big, dumb box with an LED display (that still works, at least).

I got replacements under warranty the first two times—after plenty of back and forth. This last time started with a response that was a lazy copy-paste telling me to thoroughly clean the oven using heat and steam and consider replacing the lightbulb—inane and ridiculous advice for a unit that no longer heats or steams. It didn’t even feel like anyone had actually read my message. Either it came from a bot or from someone just going through the motions and poorly at that.

There was no real help or advice, no accountability, not even a token goodwill gesture like a discount or credit—just a lame “we’d love to help, but policy” tough-luck-you're-out-of-warranty boilerplate, followed later by an infuriatingly patronizing suggestion to “keep an eye out for future discounts on the website” if I wanted to buy another.

I don’t. I used to recommend Anova to friends and family. Now I just feel like a sucker. Buyer beware.

I have an Anova Precision Oven I purchased in 2021. It has stopped working. I knew it would be out of Warranty, so contacted them to know how I could get it repaired (at my own expense). They said they offer no repair service. Every other Kitchen Appliance manufacturer I've had products from offers a repair service!

In addition, the attitude from their Support Team was terrible. They don't care at all. Reading the comments on here I can see it is not an unusual experience.

I have a few Anova appliances, but I will never be buying one again.

Bought an Anova oven several years ago. When it stopped working I found there were no authorized service providers, Anova does not offer factory service and they do not provide parts. It is a disposable product after the warranty expires. Totally unacceptable.

Bought the Anova Precision Oven 1.0 and it last 3 years and died. It is a known issues that the oven dies after 3 years. The company did nothing but said basically too bad. No repair, no help, no oven. Poor quality and customer service.