Ankorstore Reviews 

Ankorstore have always offered great brands and good customer service. Despite issues related to Brexit they have always communicated well when there have been issues.

First order went well but second order won't horribly wrong. TERRIBLE CUSTOMER SERVICE.
I followed all their instructions to have an order sent to Denmark from UK.
Weeks later the order is returned due to no answer on delivery. I contact ankersotre to inform them what happened and asked for a shipping refund since it was returned. They say due to their policy I am unable to have a shipping refund since the courier "couldn't" deliver. The courier tried but didn't receive an answer!!!
I explained that I followed all instructions - why should it be me who holds the loss of shipping and ankersore nor the buyer takes responsibility!

I ordered some linens for my store. There is no one to speak to or to help, even the assistant is only a computer generated robot. My goods are god only knows where and no one to help. Do not deal with them They do not have any customer service ZERO 000

What a shame. I've had good experiences with this organisation, however as soon as I run into a problem they hide behind process and policy. That is no excuse not to resolve a problem leading to poor customer service.

Having waited many weeks for an order that should have been sent within a couple of days, I was eventually contacted by UPS, the courier. The ordered products had been badly packaged and this in turn led to damage that meant liquid was pouring from the boxes. UPS did an amazing job of removing damaged items, cleaning up the worst of the spillage, repacking etc. This further added to the delay. None of this is Ankorstore's issue so far. I then started a conversation with the brand/seller to work out how they might best resolve the issue of both damaged and missing items (note that all messages are via the Ankorstore platform, so are recorded). In part because some of the missing items were supposed to come free with the main item and this scenario is not catered for on Ankorstore system. I eventually received a response a couple of days later, but I was then away for just a couple of days on business. I then go to the Ankorstore to report the missing items/damaged items the first day I'm back. But because it is now more than 6 days after the delivery took place, I can no longer use the system to report the issues. I try and have a sesnible conversation with an Ankorstore agent but they will not do anything to try and help resolve and despite the fact that the problems are clearly reported in the messages system, they will do Jack ****. I appreciate that if I had just left the problem and hadn't reported anything or not had any conversation then fair enough. But come on, I was trying to deal with the issues and they are documented.
All in all, this is a prime example of a company that is either unable or unwilling to actually resolve issues and that says a lot about whether they really do give customer service or not.

Lessons are:
1. If you must use Ankorstore, don't try and do the right thing and resolve an issue with the brand directly first. Whenever you have a problem, just use Ankorstore's limited functionality on the system to protect yourself. Because they absolutely will not do a thing to help if you have a situation that falls between the gaps.
2. Whenever possible, deal directly with suppliers, so you don't come unstuck by Ankorstore's inflexible processes.

I'm so immensely disappointed and that's sad.

I am a buyer and have placed previous orders with this company with no problem. However, after not using them for, probably over a year, when I went to place a couple of orders, they have removed our credit limit. This is probably due to inactivity and I understand this, BUT it has proved impossible to actually make contact with them in any way whatsoever to enable us to continue trading with their wholesalers.

There is no phone number, no email address and their automated chat is worse than useless.
I therefore now use Creoate and Faire platforms which give us access to the 60 day terms. This is a shame as there are wholesalers on Ankorstore we would very much like to trade with.

We receive details of offers on a daily basis, but not being able to contact a company you are doing business with, is an absolute no no.

Anyone can reply me with my account set up?

AVOID /unfair TRADING
I do not understand why they operate in UK . they cancelled my orders for 3 times without any reason although we are a big company and we placed orders with similar wholesalers. the brands they have a re not genuine , They are thieves . they keep your money for a long time then they cancel your order and you nag them for a refund . WILL NEVER USE THEM . Need to seek a legal advice as they discriminate their buyers . Their customer service are useless and unprofessional .
They caused us a big loss.
orders numbers 2007246 &2033540

I’m just so surprised how it is possible to have any turnover - while treating customers like a piece of xx. We are finally able to go to off-line events after corona and I wanted to introduce new products to my customers. I did marketing well & made my customers excited.

Now 10 days after I placed an order (yes. I paid). I have not received anything, I have been contacting the customer service several times and they simply tell you “it will be solved/ It’s already solved..” Nothing has happened. Wasting of time - please don’t do business with this company.

(btw. Those 5 star reviews are fake. Many of them are from someone who works at Ankorstore)

Opened second business, totally different to first. Placed order, they took money and then for 14 days strung me along before cancelling order without any explanation or anything.

Customer service is shocking but they have some brands others dont which we wanted to stock. Wasnt asking for credit, paid up front for order and treated appalingly.

Would recommend Brands look elsewhere as we have opened accounts with Faire and Creoate without any issues. Supplied proof of business and even given 60 days credit terms.

All you get are patronising emails or excuses like we cant tell you why thats handled by finance or other such excuses.

Check out the other reviews as we are certainly not alone in receiving such shoddy service as a retailer

I placed a wholesale order several weeks ago and went through the validation process. Prior to that I had taken time to check my eligibility before ordering. I even took pre-orders from my customers in advance. I now find out several weeks later that my order cannot be fulfilled and no reason has been given apart from this, verbatim; "Unfortunately, we do not have any additional information to provide as this sensitive topic is managed by our Finance team."

They still bombard me with marketing emails that they cannot fulfil.

Terrible worst customer service ever the first order was ok then when i ordered again awful the worst platform in all my years trading No communication from the seller a bill for import charges which they say they are paying took a huge risk paying it not even knowing who the carrier was applied for the refund as per instructions and have never had it refunded they say they cant notify you, the customer service is one of those dreadful automated things tried various combinations before getting the right option then when i finally did get a human they were as much use as a chocolate teapot still no refund avoid at all costs

Great online platform with many independent businesses to shop from. Many of the brands they host we have shopped previously and trust already. We mainly focus on ethical, sustainable and plastic-free products. You can benefit from free shipping when reaching a minimum total order of £300.

We are a small business just opened this April. Ankorstore has been a cornerstone of our survival and an invaluable resource for our products. We had a few hiccups, being new to the business, and they were so helpful and solved all our issues efficiently and without fuss. They continue to be our first port of call and we look forward to a long working relationship.

Ankorstore allows me to offer a great variety of products to my customers due to the smaller minimum order requirements. The free shipping when I purchase a combined total of £300 is a godsend, saving me countless shipping fees.

Sit down! This will take a while to explain why you shouldn't do business with Ankorstore! My worst business experience in 22 years running shops and importing from the EU to the UK (despite Brexit).
I was excited to join Ankorstore in early October 22, an offer of £100 discount sounded great. That's where the fun ended. I eagerly placed 5 orders, the end result as of 11th Nov, I still don't have nearly half of my orders, they have my money, and they don't want to talk!
Out of 5 orders, one vendor Supersec took my money for some time, then decided they can't afford to send it. I chased Supersec up a few times, and was told to stop messaging them! I slowly got that part refunded. I wrote a bad review about Supersec, I rarely do, and out of no where I started getting messages from Ankorstore suggesting I take my review down, followed a week or so later getting an out of the blue reply by Supersec on my Facebook review telling me I'm potentially breaking the law by complaining!
Another part of my order was with La Biscuiterie Namuroise, they took my money at the start of October, lost the first 4 parcels, told me to reorder again, trying to have faith I did and guess what, the 2nd lot of 4 parcels have gone missing (to date 11.11.22) despite multiple messages to Ankorstore I've got no reply. And La Biscuiterie Namuroise say they can't assist.
I import from Belgium most days, and this has to be the worst experience I've had trading with suppliers.

Purchased on ankor store, order has been cancelled however money has not been refunded, no way to contact customer service

A faceless overseas company that has little to no control over its sellers, late of the 5 orders I've placed 4 had issues, that are not resolved

Hi

I was very disappointed by bankorstore service.I placed the 1st order and it was cancelled without any reason . 1 then place, 2nd order debit/creditcard cash order, but because they cant validate my details .

placed 3rd order worth 350 pounds without any promotion code. Guess what they are asking for documents again. All the documents provided then asking for a website link and proof of ownership. I work out and somehow provide them with that as well . I got an email saying we can't validate your account .pathetic customer service pthaetic website do not waste your time theres plenty of more wholesealer .I repeat do not waste your time here and do not recomended to anyone .

I also doubted becouse my name is Muhammad and this is the main reason for all three orders canceld

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