Angel London Reviews 

55
•
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I think Angel London is consciously misleading. It implies it's a UK company selling branded items but the clothes appear to be look-a-like garments made and shipped from China, After several weeks an... See more

Rated 1 out of 5 stars

Paid for jacket 2 weeks ago still no delivery They've sent 10 or more emails say my parcel has been dispatched and is now out for delivery that was over a week ago so I'll just get reimbursement... See more

Rated 1 out of 5 stars

Like others I was scammed by London address and promise of 30 day returns. There is no words to describe the shoddy net curtain material for the glorious dress I was expecting . Hideous and unfinished... See more

Rated 1 out of 5 stars

Reworded review: I basically got scammed. I ordered a dress a size up, and it arrived crumpled and tightly taped where the packaging had been damaged. I thought I’d try it anyway, but it didn’t fit... See more

Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(55)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dishonest and misleading

Sadly I did not review the company before buying. As per other reviews, clothes were nothing like pictured. The company uses bullying tactics to avoid returns, pretending to be ecological concerns.
Most disturbingly their website guarantees money back and pretends to be London based.
Dishonest. Will never use again.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

After ordering my item (what I assumed was a warm winter coat), I sadly read all these reviews and spent the next 10 days worrying about whether my bank account would be emptied. The item turned up, but bore absolutely no resemblance to the item I ordered. In essence, I also received a rubbish, thin hoodie that I had spent £40 on. I have emailed them but am not expecting a reply. Lessons learnt. Appalling.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Awful company - the item was so poor and not like what was advertised and as all have already stated, in order to return its £20-£25 to some address in Asia. Absolutely con of a company. Wish I’d read the reviews before I’d ordered.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

The clothes are awful

The clothes are awful, don't look like the website pictures, I could have made them myself, that's how bad they are. Thought I was buying from a company in London but sadly from Asia which I hate buying from, only when you try to return do you realise you have to send to Asia at your own expense. Save your money.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. The photographs look lovely and the pre purchase service was good. The 'winter sale finishing today' has been going on for weeks! There is a very clever pop up when you purchase an item which says you can have another for a reduced price, it is a time activated notice so I panicked a bit and pressed the wrong button. WHen I complained they didd give me the money back for the first item but when the dress eventually arrived from china it was very cheap and nasty, certainly not 'cosy for winter days', very thin fabric. It was also huge for a small fitting... If I want to send it back it will cost, they say, at least £20. It isnt worth the risk of their not refunding me so I have taken it to a charity shop and count it as experience.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Avoid This Company!

Sadly, my experience with this company has been identical to the other reviewers. I waited 2 weeks for 2 shoddy garments to arrive from China. The same offer was made of keep the garments and 20% refund or pay £20-£25 for return postage to China. I don't trust that I would ever get a refund and I think I will find it difficult to find a charity shop that's willing to take the clothes. I have learnt a valuable lesson the hard way.

28 January 2025
Unprompted review
Rated 1 out of 5 stars

As per previous reviews

As per previous reviews - Scam!

Took ages to come, had to chase and they say they took payment but order did not ship.

When it arrived the items I ordered are incredibly poor quality, to return you have to pay £20-£25
For postage.

25 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered jacket, it was poorly sawn hoodie. Obviously should have thought the deal was too good to be true.
Return is £25 so not worth the bother.
Also, the reviews on the website are fake.

23 January 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL

AWFUL - took ages to come. Quality awful. Looks nothing like the picture. Total waste of money ! Website looks very good but be warned SCAM !,

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Not premium, utter rubbish

The website will make you think premium, high quality product, surely from a UK base. The product I received looks nothing like it does in the advert, is cheap material, and came all the way from their one warehouse in Asia. Therefore I can't send it back but have been offered 20% refund, which I've refused. I keep looking back at their website to check I'm looking at the right company. The discrepancy between the website and reality is so shocking. Don't trust Facebook reviews nor their website 'Trustpilot' reviews - clearly misrepresented.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! I ordered several items the website stated were in stock. 2 weeks have passed and no order arrived despite several attempts to contact customer service. Website suggests they come from London but the tracking suggests they’re coming from China.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time and money!

I am the victim of a scam. The ad claimed that the price had been dropped from £100, but the garment wasn’t even worth the reduced price. It is supposed to be a dress but is no longer than a tunic, and the fabric is thin and see-through. It took ages to arrive and my effort to obtain their returns address has been ignored so far. PLEASE AVOID THIS COMPANY.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate 0 stars I would

If I could rate 0 stars I would

AVOID AVOID AVOID!!!!!!

My mom bought a leather pilot jacket from their website which cost £70 as a Christmas present for my dad, originally the item didn't arrive to which they advised a new one would be sent out but wouldn't arrive until after Christmas.

The jacket arrived and wow... the quality was an absolute shamble!!! It wasn't leather, it wasn't the same colour and didn't look anywhere near the quality as advertised in the photo!!

My mom has attempted to contact them to get a refund, but is now getting ignored. I have sent an email today requesting for the refund to be arranged.

The company is not UK based and the items are shipped from China which I wouldn't let a dog use!

25 December 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I bought a knitted wool cardigan but the garment I received was not knitted nor wool and bore no resemblance to the photographs. They refused free returns and as the company was solely based in Asia it was going to cost too much to return.

25 December 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look