Cheap reliable. And i ask almost 20 people which electricity i should chose everybody told me without any hesitation take andel
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No service, no support Waited 1hour as number 1 in que Ingen service, ingen hjælp Ventede som nummer 1 telefon kø over 1 time
Company replied
I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more
Company replied
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more
Company replied
Company details
- Electric Utility Manufacturer
- Electric Utility Company
- Energy Supplier
- Gas Company
- Green Energy Supplier
- Solar Energy Company
About Andel Energi
Written by the company
Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.
Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.
Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.
Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.
Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.
Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.
Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.
Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.
Contact info
Hovedgaden 36, 4520, Svinninge, Denmark
- 70292929
- kundeservice@andelenergi.dk
- andelenergi.dk
4.3
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Administration Fee
1- If your supplier is assigned as Andel Energi, go and set your payment method YESTERDAY!
As no information is provided to the customers in advance, no welcome email or letter to introduce your options, no information that when is your first expected invoice...
2- Even I cannot find my recent El/Gas Aftale on their website/data base, but they can invoice me 75 kr for 4 kWh consumption (49 of which Administration Fee, because of not choosing how to pay their invoice). When did I become your customer that you issued an invoice!
3- Before choosing Andel Energi, do your research as their kWh price is also way higher than other suppliers!
26 September 2025
Unprompted review
Reply from Andel Energi
Hi
Thank you for your review. I would very much like to look into this matter, as you mention that you have not received a welcome letter or email. Perhaps we did not receive your email address when you registered? I have requested further information from you so that I can investigate the matter.
Kind regards, Mira
Opdatering på sag
We spoke to you on the phone today and found a good solution to the issue together.
Have a great day. Best regards, Mira
Information
25 September 2025
Reply from Andel Energi
Hej Claus
Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på
Bedste hilsner
Fie
The app is not very user-friendly
The app is not very user-friendly, and the payment details are unclear. It also crashes occasionally.
18 September 2025
Reply from Andel Energi
Hi
Thank you very much for your review of us. We really appreciate it. We will look into it
Best regards Camille
Only a positive experience
18 September 2025
Reply from Andel Energi
Hi Olga
Thank you very much for your review of us. We really appreciate it.
Best regards Camille
Reply from Andel Energi
Hi Yimi
Thank you very much for your review of us. We really appreciate it.
Best regards Camille
Reply from Andel Energi
Hi Cliente
Thank you very much for your review of us. We really appreciate it.
Best regards
Nikita
Reply from Andel Energi
Hi Roman
Thank you very much for your review of us. We really appreciate it.
Best regards
Nikita
Till now i like the way Andel work and…
Till now i like the way Andel work and showing daily consumption which you can optimise.
17 September 2025
Reply from Andel Energi
Hi Dhiraj
That’s great to hear! We’re happy that you appreciate the way we work and that the daily consumption overview helps you optimise your usage. That’s exactly our goal – to make it easier for our customers to get a clear overview and take control of their energy consumption. Thank you for your feedback!
Best regards
Fie
Good service overall
Good service overall
Happy with the rates been provided for electricity
12 September 2025
Reply from Andel Energi
Hi Amandeep
Thank you very much for your review of us. We really appreciate it.
Best regards Anna
Nice app and support wish there was English
Easy to use app and follow hourly prices and consumption. Quick to start subscription. I just wish they had English choice for the app. It can't be that hard to add English translation to the apps library at this day and age. Helpful customer support on live chat.
10 September 2025
Reply from Andel Energi
Hi Ellie,
Thank you so much for the stars and your positive feedback.
We're happy to hear that you're satisfied with the app. We're very proud of it too, and we're constantly working to improve it and add new features.
The app doesn't support English yet, but you can log in on our website, where it's possible to switch the language to English.
Wishing you a great day and sending positive energy your way.
Best regards,
Fie
Very helpful customer service.
4 September 2025
Reply from Andel Energi
Hi Rahlia
Thank you very much for your review of us. We really appreciate it.
Best regards Mie
Over phone quick service .
I am happy with your customer dealings I mean caring and make easy understanding your services to me.
4 September 2025
Reply from Andel Energi
Hello Saiful
Thank you very much for your kind words. We are very pleased with your review.
Best regards, Mira
Been really easy
17 August 2025
Reply from Andel Energi
Hello Quinn.
Thank you for the review and the 5 stars.
We are happy to hear that it's been really easy.
Kindest Regards.
Jonas.
Reply from Andel Energi
Hi Mohammad
Thank you very much for your wonderful review of us.
Best regards, Mira
Reply from Andel Energi
Hi
Thank you very much for your review. We are pleased to hear that you are not experiencing any issues with your agreement.
Best regards Mira
Good service
3 July 2025
Reply from Andel Energi
Hej Liang,
Tak for stjernerne og din anmeldelse. Vi sætter stor pris på din positive feedback. Det er dejligt at høre, at du havde en god oplevelse med vores service. Vi bestræber os altid på at levere den bedste mulige oplevelse til vores kunder.
Vi ønsker dig en god dag og sender god energi din vej.
Bedste hilsner
Daniel
Reply from Andel Energi
Hej Keld,
Tak for stjernerne og din anmeldelse. Velkommen til Andel Energi. Vi er glade for at have dig som kunde.
Vi ønsker dig en god dag og sender god energi din vej.
Bedste hilsner
Daniel
Every very good.
19 July 2025
Reply from Andel Energi
Hi Anderz
Thank you so much for your review of us and thank you for taking the time to write it. We really appreciate it.
Best regards Anna
Good job
Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all my questions! Thanks to the support team! They responded quickly and professionally!!! It turned out to be a spam mailing or phishing, but in any case, I was given HELP! Good job! Thank you!
18 July 2025
Unprompted review
Reply from Andel Energi
Hi Serhii
Thank you for the stars and your review. We really appreciate your positive feedback. It’s great to hear that you had a good experience with our service. We always strive to provide the best possible experience for our customers.
We wish you a great day and are sending good energy your way.
Best regards
Daniel
Great manners and staff
Great manners and staff. The app is super useful. Definitely the best service of electricity in Denmark 😃
17 July 2025
Unprompted review
Reply from Andel Energi
Hi Lucia
Thank you very much for your review of us. We really appreciate it.
Best regards
Daniel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.