Andel Energi Reviews 17,117

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 5 out of 5 stars

Cheap reliable. And i ask almost 20 people which electricity i should chose everybody told me without any hesitation take andel

Company replied

Rated 1 out of 5 stars

No service, no support Waited 1hour as number 1 in que Ingen service, ingen hjælp Ventede som nummer 1 telefon kø over 1 time

Company replied

Rated 5 out of 5 stars

I had problems receiving and viewing my bills from the Andel energi application for months now. I am extremely grateful to Ms. Lone of Team 23 for taking my call and helping me out today. Thank you fo... See more

Company replied

Rated 5 out of 5 stars

Hi. I received an email about my debt, which required me to indicate my CPR number, although all the bills were paid. I wrote to the support service and received the most satisfactory answers to all m... See more

Company replied

Company details

  1. Electric Utility Manufacturer
  2. Electric Utility Company
  3. Energy Supplier
  4. Gas Company
  5. Green Energy Supplier
  6. Solar Energy Company

About Andel Energi

Written by the company

Andel Energi. Mere energi til din hverdag.
Andel Energi er Danmarks største energiselskab. Vi leverer el og gas til privat- og erhvervskunder i hele landet.

Vi tilbyder en brugervenlig selvbetjening med adgang til smarte funktioner.
Med vores app Andel Energi kan du som både privat- og erhvervskunde blandt andet følge dit forbrug og bruge energien smartere – hver dag.

Fællesskab og samfundsansvar er en del af vores DNA. Derfor er vores fokus trygge og fremtidssikrede energiløsninger, der bidrager til den grønne omstilling.

Vi tilbyder løsninger som varmepumper, solceller, hjemmebatterier og ladeløsning til din elbil – og der er flere på vej.

Kan vi hjælpe dig?
Du er velkommen til at kontakte vores kundeservice på 70 29 29 29 mandag til fredag fra klokken 08.30 til 16.

Har du brug for lidt ekstra tid, tålmodighed eller hjælp?
Andel Energi er en del af Solsikkeprogrammet. Vi har en dedikeret telefonlinje, der giver ekstra støtte og hensyn til kunder med usynlige handicap. Kontakt Solsikkelinjen på 70 29 21 21.

Du kan også få hjælp døgnet rundt med vores chatbot, Energitte, som kan svare på de fleste spørgsmål.

Bliv en del af fællesskabet
Vil du være med til at sætte strøm til en smartere hverdag fyldt med god energi?
Følg os på sociale medier 👇
Instagram, Facebook og LinkedIn.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17K reviews

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Rated 5 out of 5 stars

Very satisfied

I am client of Adel for less than a month, but I am satisfied with its customer service, notifications etc

17 April 2026
Andel Energi logo

Reply from Andel Energi

Hi Aikaterini

Thank you very much for your review of us. We really appreciate it.

Have a great day

Best regards Mie

Rated 5 out of 5 stars

Cheap rate

Cheap rate, efficient and good customer service.

17 April 2026
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Reply from Andel Energi

Hi Ikenna

Thank you very much for your review of us. We really appreciate it.

Best regards Anna

Rated 5 out of 5 stars

happy with the service

happy with the service.

13 April 2026
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Reply from Andel Energi

Hi Bogdan,

Thank you very much for your great review and the 5 stars - we really appreciate them.

Wishing you a lovely day

Best regards
Liva

Rated 4 out of 5 stars
Andel Energi logo

Reply from Andel Energi

Hej Maria
Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.

Bedste hilsner
Sara

Rated 5 out of 5 stars

Alle er flotte

Alle er flotte

3 April 2026
Andel Energi logo

Reply from Andel Energi

Hej Mohammad

Tusind tak stjernerne og din positive anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.

Bedste hilsner
Sara

Rated 5 out of 5 stars

Det er en perfekt information i god…

Det er en perfekt information i god tid, så man får mulighed for at reagere på ændringerne.

29 March 2026
Andel Energi logo

Reply from Andel Energi

Hej Ahmet

Det er dejligt at høre, at du er en tilfreds kunde og vi værdsætter virkelig din anmeldelse. Mange tak for de 5 flotte stjerner og rigtig god dag.

De bedste hilsner
James

Rated 5 out of 5 stars

I'm new to Denmark and I opted for…

I'm new to Denmark and I opted for Andel energi.
It app is great and useful to save energy.

22 March 2026
Andel Energi logo

Reply from Andel Energi

Hi Ash

Thank you very much for your review of us. We really appreciate it.

Best regards
Fie

Rated 5 out of 5 stars

Nice application

Nice application

17 March 2026
Andel Energi logo

Reply from Andel Energi

Hello Nataliia,

Thank you very much for the 5 stars and your positive feedback.

We are happy to hear that you are satisfied with the app. We are also very proud of it and are constantly working to improve it and add more features.

We wish you a good day and send good energy your way.

Best regards
Laila

Rated 5 out of 5 stars

Good service

18 March 2026
Andel Energi logo

Reply from Andel Energi

Hej Maksym

Det er dejligt at høre, at du er en tilfreds og vi værdsætter virkelig din anmeldelse. Mange tak for de 5 flotte stjerner og rigtig god torsdag.

De bedste hilsner
James

Rated 5 out of 5 stars

5 stars

The customer support is very responsive and efficient.
The app is very useful and a super ultra plus for me, that grants it 5 stars, it's the fact that the website is available in english and danish.

17 March 2026
Andel Energi logo

Reply from Andel Energi

Hi Florencia
Thank you for the stars and your review. We really appreciate your positive feedback. It’s great to hear that you had a good experience with our service. We always strive to provide the best possible experience for our customers.
We wish you a great day and are sending you some positive energy.
Best regards
Alfred

Rated 4 out of 5 stars

Good service, but High price

Good service ,but High price

24 February 2026
Andel Energi logo

Reply from Andel Energi

Hi Adil

Thank you very much for your review of us. We really appreciate it.

I am sorry that you feel we are expensive and that you find our prices high.
We purchase electricity on the Nordic electricity exchange Nord Pool, and the price of electricity is determined by supply and demand.

Best regards
Fie

Rated 4 out of 5 stars

Give constance supply

Give constance supply

19 February 2026
Andel Energi logo

Reply from Andel Energi

Hej Peter
Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på.

Bedste hilsner
Sara

Rated 5 out of 5 stars

Great Company

17 February 2026
Andel Energi logo

Reply from Andel Energi

Hi Cherif

Thank you very much for your review of us. We really appreciate it.

Best regards
Alfred

Rated 5 out of 5 stars

Best electricity company

Best electricity company
Highly recommended

17 February 2026
Andel Energi logo

Reply from Andel Energi

Hej Faruk

Tak for din henvendelse. Dejligt at du er, tilfreds med os.

Bedste hilsner
Sara

Rated 5 out of 5 stars

God el firma

God el firma

31 January 2026
Andel Energi logo

Reply from Andel Energi

Hej Mohammed
Tusind tak for din anmeldelse af os, og tak fordi du har taget dig tid til at skrive den. Det sætter vi stor pris på
Bedste hilsner Anna

Rated 4 out of 5 stars

Payments were easy to set up

Payments were easy to set up. Easy to understand consumption tracking.

31 January 2026
Andel Energi logo

Reply from Andel Energi

Hi
Thank you very much for your review of us. We really appreciate it.
Best regards Anna

Rated 5 out of 5 stars

Amaizing job

29 January 2026
Andel Energi logo

Reply from Andel Energi

Hi Ciofu
Thank you very much for your review of us. We really appreciate it.
Best regards Anna

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