The trikes absolutely more than I thought they would be. We are seniors and due to a health condition I can not ride a bicycle anymore. We have had so much fun the past few days riding through the n... See more
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I’m giving this company a three because of the speedy delivery. I would give them a zero as far as customer service. We received two brand new bikes, and the two front fenders were broken and the one... See more
Company replied
Have had the bike a short while so far all is good. Assembly is fairly straight forward the instructions could use an update on the translation. Folding instructions were unclear. Same as battery char... See more
No one is in customer service to talk to you about issues with their products. I would like to return a bike and exchange for another but there is no one to discuss this with. Our bike arrived with... See more
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Company details
Written by the company
ANCHEER® Ebikes, Affordable & Powerful E-Bikes for for Everyone. ANCHEER brings affordable and high-quality electric bikes to all riders, including classic city commuter and city cruiser bikes, fat bikes suitable for all terrains, and mountain bikes.
Contact info
452 Spokane Way, 27519-6746, Cary, United States
- +1 (877)-652-5005
- service@ancheer.shop
- ancheer.shop
4.1
Great
48 reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Shocking service - take your money but haven’t got the bikes.
Wow - how bad can it get.
Ordered 2 electric bikes on 21 of May. Receive email acknowledging receipt and advising getting ready to ship in 1-4 business days and to prepare + strict quality control tests. States expedited shipping 3-7 business days. Will keep me updated and email when shipped. Nothing heard and so on 6th business day I asked for an update. No response until 1st June apologising for not responding, oh, and by the way the bikes are out of stock!!! It took them 12 days to tell me out of stock. Can I wait another 1-2 weeks !!
The experience cost me £42 !!
Shocking service DONT buy from these people.
10 June 2020
Unprompted review
Great bikes, customer service slow but good when it happens.
I bought too Ancheer bikes, they are very good bikes and the e-bike certainly takes the effort out of most hills. Very steep and uneaven hills are a
Struggle as you stand to cycle up them and your body weight transfers from being over the back wheel which then causes the wheel to loose
Traction and spin this then causes the motor to cut out as thinks your coping ( when in fact your quite the opposite 😂). Customer service is good once it happens, however they do seem to take a long time to respond and the emails are broken English. Overall I am very satisfied.
21 May 2020
Unprompted review
Bought this bike direct from Ancheer
Bought this bike direct from Ancheer. Is the bike worth it? Too early to say. Here is what I have found so far.
Bad points
1. Appalling customer service (everything is done by email and the don't respond quickly and when they do the show little interest)
2. The bike is a little slow and underpowered (only got a 250-watt motor) but it not bad.
3. The gear protector, protecting the Shimano gears was bent stopping the gear from working correctly.
4. The battery is poorly designed, it is held in a canvas bag and held on by velcro and clips (this makes very easy to steal).
5. The connectors to release the battery are flimsy and do not look like they would last.
6. Seat very hard and uncomfortable.
7. The battery has to be charged on the bike (very poor design)
Good points
1. Looks good
2. Rides well
3. Everything working as it should at the moment (but took me to make it work)
Should you buy? I would say no because I don't trust the supplier to help if there is a problem and the issues with the battery are worrying.
Update. Now had it 2 months, as I feared the customer service is dreadful. they take a long time to respond if they respond at all. The bike, on the whole, is good but the battery is the big issue, it can't lock it to the bike which means it can very easily be stolen. If you take the battery with you the connection are very poor and will not last very long, they already started to fall apart.
28 August 2019
Unprompted review
so good so far
so good so far
get my bike since june 15th, not any big problem yet
20 August 2018
Unprompted review
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