AMYET eBikes Reviews 

113
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the bikes for their enjoyable ride, power, and good performance, often noting easy assembly and decent initial component quality. Reviewers frequently find customer service responsive and helpful, assisting with issues and efficiently sending replacement parts. However, some customers noted significant product quality and durability issues. Specific complaints include bikes not reaching advertised speeds, components failing early, or units arriving damaged and becoming inoperable soon after purchase. Conversely, a small portion of people felt dissatisfied with customer support, experiencing unresponsiveness, delays in replacements or refunds, and unresolved technical problems.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing satisfaction, praising the bikes as... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing significant disappointment. Many... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the support... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some finding the product fun and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is a great ebike I must say but I’ve noticed that it’s not built as tough I think it is. It doesn’t go as fast as it is advertised at 32 mph . The battery life is decent though. Overall great bike... See more

Rated 4 out of 5 stars

Bike rides well but I already had to replace the throttle and I only have 250 miles on it

Rated 5 out of 5 stars

Updating my original review. Amyet did send me a replacement controller but the wiring connector aren't aligned properly between main cable connector and the controller itself. When I use the right tu... See more

Rated 5 out of 5 stars

Powerful bike, can go up to 28 mph and if steep uphill go up to 16-18 mph on throttle only mode. They have a great customer service, respond very fastly, I had a problem with the battery getting dra... See more


Company details

  1. Bicycle Store

Written by the company

AMYET eBikes might be driven by a desire to innovate and advance technology in the e-bike sector.This could involve developing more efficient batteries, improving motor performance, or enhancing the overall user experience through smart features.


Contact info

  • Room 8728, 7th Floor, No. 3012, Banxuegang Avenue, Bantian Community, Bantian Street, Longgang District, 518129, Shenzhen, China

  • contact@amyet.com
  • amyet.com

3.4

Average

TrustScore 3.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(113)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bike had many problems and you cannot speak to anyone it's all through email

Amyet will try to convince you to change your review for $50. Then they will ignore you once you do it. Our bike came in with a bent frame and missing parts. They did offer to repair the bike or discount it for the problems but it took over a week of back and forth emails to get an answer. We are basically left with a broken bike that we still paid hundreds of dollars for. I would not trust amyet to reimburse you for any bike repairs.

25 June 2025
Unprompted review
AMYET eBikes logo

Reply from AMYET eBikes

Dear Valued Customer,
We sincerely apologize for any inconvenience caused. We take all feedback seriously and aim to resolve issues promptly. To assist you as efficiently as possible, could you please share your order number? Our dedicated support team will review your case immediately and work towards a satisfactory resolution. Thank you for giving us the opportunity to improve.
Sincerely,
AMYET eBikes

Rated 3 out of 5 stars

I had lots of emails back and forth and…

I had lots of emails back and forth and was happy that they responded. It was difficult to get a solution out of the way the responses were and it would be nice to be able to talk with someone. They did send me a new throttle which made the bike work which I paid for even though the one on the new bike was bad. Now I’m dealing with the handlebars and the. Stripped screw but it seems after photo and videos they are sending new screws instead of the post I requested

30 May 2025
Rated 1 out of 5 stars

Amyet sent me the wrong wiring harness…

Amyet sent me the wrong wiring harness two times. And I paid for both, now they said they sent me the wiring harness I need and sent to wrong address. This has been going on for almost two months now. By far the worst experience I have ever had with a company. And I do not recommend any one ever deal with this headache ever…….

23 May 2025
AMYET eBikes logo

Reply from AMYET eBikes

Hi,
I'm very sorry for bringing you a bad experience.
If you have any questions, please contact our after-sales mailbox:
contact@amyet.com
We'll get back to you within 24 hours.
We are very willing to provide technical and spare parts support.
Thank you
AMYET eBikes

Rated 1 out of 5 stars

Bike came in pieces

Bike came in pieces, broken parts now I have to take it to the shop to get it fixed

20 May 2025
AMYET eBikes logo

Reply from AMYET eBikes

Hi,
I'm very sorry for bringing you a bad experience.
If you have any questions, please contact our after-sales mailbox:
contact@amyet.com
We'll get back to you within 24 hours.
We are very willing to provide technical and spare parts support.
Thank you
AMYET eBikes

Rated 3 out of 5 stars

The front motor has a funny sound

The front motor has a funny sound and I don’t understand why if the bike is brand new. I’ll need assistance. Thank you

23 May 2025
AMYET eBikes logo

Reply from AMYET eBikes

Hi,
I'm very sorry for bringing you a bad experience.
If you have any questions, please contact our after-sales mailbox:
contact@amyet.com
We'll get back to you within 24 hours.
We are very willing to provide technical and spare parts support.
Thank you
AMYET eBikes

Rated 1 out of 5 stars

Ordered a bike off of Amazon doesn’t…

Ordered a bike off of Amazon doesn’t work totally fraudulent. Don’t waste your money on these bikes.
Never even had an opportunity to ride the bike doesn’t work from out of the box and getting a hold of these people is near impossible. I have tried to contact you that way and then you direct me to a different direction. I’m done playing games with you guys.

26 May 2025
Unprompted review
AMYET eBikes logo

Reply from AMYET eBikes

Dear Valued Customer,
We sincerely apologize for any inconvenience caused. We take all feedback seriously and aim to resolve issues promptly. To assist you as efficiently as possible, could you please share your order number? Our dedicated support team will review your case immediately and work towards a satisfactory resolution. Thank you for giving us the opportunity to improve.
Sincerely,
AMYRT eBikes

Rated 1 out of 5 stars

I need it the s8 throttle

I need it the s8 throttle. Sent a note with the order. Got an email telling me the will be sending me the right one.
As now I have no idea when I will be recive....or if the sent it or not.
And need to find out what are the next steps to get the bike working again. The motors are not responding. I keep waiting for solutions.....

18 May 2025
AMYET eBikes logo

Reply from AMYET eBikes

Hi,
I'm very sorry for bringing you a bad experience.
If you have any questions, please contact our after-sales mailbox:
contact@amyet.com
We'll get back to you within 24 hours.
We are very willing to provide technical and spare parts support.
Thank you
AMYET eBikes

Rated 5 out of 5 stars

Thanks amyet

Thanks amyet! The bikes are very easy to build and the bikes amazing I recommend buying this for your child or anybody!!

22 April 2025
Rated 5 out of 5 stars

I got my new S6 and it has no defect…

I got my new S6 and it has no defect like my first S6 ,it a great Ebike now . And I ride my S8 all time but my battery life does not last as long as I would like it . After about 20 miles with peddle assists I have no battery life left.

23 April 2025
Rated 1 out of 5 stars

AMYET TOOK MY MONEY.

My bike didn't come on time mirrors and phone holder never came and top battery isn't changing. Customer support suck,no call back, no response what so ever will definitely be telling everyone not to purchase from here I call all hour of the day I sent emails text there is nothing else Amyet sucks took my money scammers. Now no response what so ever free Amyet always so excuse why they didn't get in touch with me In a timely. Manner now I have no battery or charger they suppose to be sending STAY AWAY AMYET WILL ROB YOU. Even has the nerve to not respond to my claims on site if you want to go through this STAY AWAY AMYET WILL TAKE UR MONEY TOO. And they tried to get me to change review told them not until I get what I am owed. It's now 5/17/25 and still nothing from the scammers.

20 April 2025
AMYET eBikes logo

Reply from AMYET eBikes

Dear friend,
I'm very sorry for bringing you a bad shopping experience.
We dispatched the goods to you in two packages. I checked the information. The status of two packages having been delivered.
If you have any questions, please contact me at any time.
If there is no reply in time, we will reply on working days.
Sorry again for the inconvenience caused to you.
Best regards
AMYET eBikes

Rated 2 out of 5 stars

I got a tiny tune break and I ordered a…

I got a tiny tune break and I ordered a set of two, but I received only 1 set for $40.i should return them to you for a refund.
Thank you
Mariam

19 April 2025
AMYET eBikes logo

Reply from AMYET eBikes

Dear friend,
I'm very sorry for bringing you a bad shopping experience.
If you have any questions, please contact me at any time.
If there is no reply in time, we will reply on working days.
Sorry again for the inconvenience caused to you.
Best regards
AMYET eBikes

Rated 5 out of 5 stars

Amyet customer service is the best

Amyet customer service is the best! Every time I have contacted them for information or to order parts, they have been very responsive and very customer focused. I have really enjoyed my interaction with Amyet. Keep up the good work!

28 March 2025
Rated 5 out of 5 stars

Great Bike

It was a flawless transaction from start to finish. The bike was delivered in perfect condition, and assembly was easy.
I've only ridden it for about 5 miles but already know that it's going to be a fun summer hitting all the trails.
The blue fat tire bike looks pretty cool.

25 March 2025

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