Ammaari Stones Reviews 

Hi l have just bought tiles 2 we're broken and as only 2 they will not replace!!!! I have never heard as much nonsense so if buying from this company be aware after sales is very poor!!! Good luck if you have broken tiles!!!!

Damaged stone on arrival - they blame the courrier no one wants to replace them so expect to receive goods not on time and those that are damaged

I thought the price would mean I’m comprising on quality on the porcelain regardless I decided to order. I was wrong, the quality is very good and tiles are packed very well. 1 piece damaged from 3 pallets which is expected in the industry. Would recommend will use again

Been using Ammaari stones for most of my paving for the last 2 years, very few damages over 1000s m² ordered and the guys in the office are 1st class to resolve any issues if there are any.
Quality and consistency are always high and very well packed as some suppliers can send them in horrendous conditions.
Would recommend for DIYers and other landscapers.

Well, after reading the reviews for this company, I was sold. I phoned to ask about the details of the product, but sadly wasn't told anything extra apart from the information on the website (I wanted to know the exact texture of the surface). This put me off a bit, so I spent some time deciding to order or not. I did order, and when the tiles arrived, I started to unpack them and was pleased with the design.
I was unpacking on my own and needed to move the tiles ASAP. I started to unpack them, and the packaging was ridiculous, and they were packed vertically and horizontally. When the straps were undone, lots of the vertical tiles fell off on the floor. Thank goodness they didn't break. For the next pallet, I had to prop large items around to stop them falling. Some tiles were delivered damaged and so I decided to email the company with photos and let them know. Sadly, I was ignored. I then phoned the company, who said they hadn't received my email, so I explained the situation and resent my email and was again ignored. I left it a few days and tried again. I was again ignored. I left it a few more days and phoned again and was left on hold, and then my call was disconnected. I eventually spoke to a gentleman who said I had to forfeit the damage for up to 7% of the cost price. He said this was in the small print on the website! He said all companies do this. I have checked, and this is not the case. All I can say is that I'm very disappointed that I have to pay for them damaging the tiles in transit. It does say you have to contact the company as soon as possible if any tiles arrive damaged, so that makes no sense. A few people on the reviews said they had phone calls to check up on their order, where I had to keep contacting them, so it makes me wonder if this is actually true? They did say they would contact the company about the packaging problem, but all in all, I haven't had the best customer experience with this company and was quite dissapointed.

Used ammaari for well over a year now. Never let me down and always deliver when they say they will. Running my own landscaping business it's important to be be able to rely on suppliers and these guys are always a great help and very efficient

Was scared to order due to the negative reviews and cheap price but in fact iv never seen better quality after being a landscaper for 20 years. Not sure why the negative reviews as if you order enough a small broken shouldn’t be an issue. A policy every building material company has. Would highly recommend also the customer is great they will be honest about delivery date than lying like a lot of other companies out there who falsely promise. If you properly there will be no issues. I would recommend to all end users and builders(sign up to the trade account for more discount).

This will be my go to place for all my jobs.

Most people will have a trouble free experience. However, when something goes wrong, you will not get any useful assistance.

We have been buying natural stone online regularly since 2005 and rarely encountered any problems. Never encountering a problem that wasn't resolved by the supplier. Ammaari Stones' performance was a first.

After ordering a silver grey granite paving and receiving salt and pepper granite paving that had been mis-sold with inaccurate images on their website, we were charged the original delivery cost + return collection cost totalling £520. As if we had just changed our minds! After many emails and telephone calls we were getting no help in resolving the problem by Ammaari. The charge was put into dispute and handed over to our credit card company. Ammaari continued to argue their position time and again. Eventually they let it go and we were informed by our card provider that it has now been settled (approx 3 months later).
So if you have an issue with the service provided by Ammaari Stones, fight them to the end. Do not let them rip you off!

A very shoddy company to avoid at all costs...

Updated 14th June: Interesting to see no response from Ammaari as they would struggle to hold their ground. Instead we see a couple of seamingly influenced reviews to gradually bury any negative feedback.

Fantastic service, brilliant quality. Was very nervous to order from here as seen so many bad reviews but I’m over the moon with my slabs.

Awful - ordered a pack of 500 bricks of which at least 150 were sub-standard. They were so soft they just disintegrated into mush and powder. I have been contacting them since 13th April to discuss this but have been fobbed off every time. After numerous emails and phone calls (and being told it was being dealt with urgently) Ammaari Stones have not contacted me. I have videos to prove the shocking quality of the bricks. They have ripped me off badly and have extremely poor customer liaison and service. AVOID this company at all costs.
UPDATE following Ammaari Reply. Amazing - denying my order! Please check again - Order 35851 with Ammaari Stones - I have the WorldPay Receipt email. I also have the emails I sent you on 13.04.2023 and 19.04.2023 - neither you replied to! I have made several phone calls and have kept notes. You really should do better!

Worst purchase experience of my life. Ordered 2 crates of porcelain outdoor tiles. They arrived looking in terrible condition. Once we began unpacking them, we notice many brocken ones, 16 in total. I took many photos and contacted the company. They said I either take a partial refund for 10 tiles, as you have to allow for 7.5 breakages. Like you would order broken windows for your house? Or buy a full crate. They were not prepared to split a crate, for a honest claim. Please AVOID at all cost!!!

Absolute disgrace of a company. Delivered a day late. 4 pallets of black sandstone left on the footpath in front of my drive after I’d boarded the drive so they could get a pallet truck on there. Had to split pallets and carry in to back garden in to the night while it was raining. Sent an email stating 5 broken slabs and approx 90% had marks on them with accompanying photographic evidence,, requesting advice. They replied asking for photos that I’d already sent. Then they wanted a photo of every single slab that had a mark on it,, still with no advice. I said that I would lay a few and try and scrub marks off which hasn’t worked. Rang them and spoke to a guy called Jamie with absolute terrible attitude, talking down to me as if I was stupid. Still waiting for a resolution after providing photographic evidence and quantity of poor product…. Avoid these cowboys like the plague.

Just seen their reply. The resolution was that I would scrub the slabs with mortar acid and then seal. The slabs are not what they should have been but had to pay the patio. No offer of refund or a solution, and will now be taking to small claims court… avoid avoid avoid

We ordered some tiles and wanted an urgent delivery so we paid the extra £15 but wanted delivery on a Friday. The website only gave us the option of Thursday so we ordered and called Ammaari Stones the next day to get the delivery moved. Ammaari Stones confirmed that we can change the date and sent a revised invoice with Friday being the delivery date (I have this on email). On Thursday, whilst at work, I received a call from the driver saying that no one was in and he wanted to drop off the tiles. I told him to drop them on my drive but apparently (found this out at a later date) he refused to do the drop as our house was within a building site (new build estate).
I then received an email from Ammaari Stones stating that there was a failed drop off and if I needed the slabs then I had to pay £57 extra to get them urgently or if I wanted to cancel the order then I would have to pay another £180 cancellation fee!!!!
We called Ammaari Stones, as I had already paid for the slabs and needed them, and as none of this was my fault - they refused to back down on the payment and said if we wanted our slabs we would need to pay an extra £50! hummmm £50 plus the £15 delivery charge we had already paid equals £65 not the £57 (as per the email received)! Total rip off! I bet they are rubbing their hands as they are reading this.
The tiles did eventually turn up and I must admit the quality was really good. The tiles were individually wrapped and no breakages.
To finalise - would I use Ammaari Stones again? The answer would have to be no! Quality of the stones good but the service and extra money they conned out of us was ridiculous.

After checking my order of 64, 900x600 flags, I discovered 5 that were damaged. I contacted them to report this, but was informed that they allow for 7.5% of your order to be damaged. I have now checked your website and seen the 7.5% damage note, but I feel this needs to be made much clearer when placing an order, as customers need to add this to their calculations and costing. I am
dissapointed at this. It actually means I have paid for 64 new slabs but only received 59. More importantly to me, I had calculated the area exactly, allowing the recommended 10% for cuts and wastage. This now leaves me less than 2.5% as over 7.5% are already damaged. This will leave me short for completion of the patio now. They do not offer replacements(or a refund)for the 7.5 % of flags they have delivered damaged.

Received my first order from Ammaari today . Arrived promptly and within time given . Very good quality product ,not one broken slab ! Buy far the best priced around almost beating costs by half price ! As a Mason I will be definitely recommending for my future clients .

Thanks Ammaari!

Quality products with the best customer service. I wanted to change my order and also delivery date, Ammaari stayed on top of this and made sure I was happy. They even provided a window on the day. Driver was very helpful and went above and beyond the kerb side service. Highly recommend

HORRIBLE customer service. DANGEROUS!! - SHAME ON AMARI

Delivery left in middle of kerb and road , in front of the neighbours drive ( not even fully on my drive ) BLOCKING absolutely everyone. Now not even my neighbour can use his drive.
The delivery driver did not care for a cent, even when requested to move fully into the by drive/kerb.

When called for support to the company, they said it’s standard practice to drop as it is and refused to help in any sort.

The road is on a curve, and have already almost caused an accident. Today is Friday, and Now I have to wait for the builders to come next week . Until then I am not sure how many accidents can be cause by this. The neighbours are also shouting at us for this.!!

.. AVOID IF YOU CAN, GO WITH A RELIABLE COMPANY..

The reply from Ammaari is simply shambolic and made up! My drive was completely empty ( and have space to park 2 cars in there ) , we requested the driver to move the the package fully to the kerb atleast, in fact the neighbours came and asked the same !! He simply Ignored our multiple request. This whole fiasco happened when my drive was completely empty -which can park two car ( so forget the space argument! ) The driver was arrogant and simply ignored us- so did the customer service on the immediate call by our neighbour and ourself’s. IT WAS NEVER AGREED TO LEAVE HALF ON THE KERB , HALF ON THE ROAD - Causing a such a nuisance and road hazard!

SHAME ON AMARI- finally the neighbours came and moved the whole pallet, one packet at a time to the drive.

Please Read your terms and condition yourself- it does not say kerb side ANYWHERE, it says delivery to site nominated by the customer, nearest to the accessible point on a good hard road! Either way - even if you say that this means kerb side, hope kerb side does not mean , leave it anywhere “we like” on the road blocking traffic , neighbours drive and hence endangering the entire public, Road safety and road traffic.

Absolutely abysmal CS. You will return to move the pallet. Love to see that in reality!! Would have took the driver 5 seconds to simple move it fully to kerb!!

Would score them lower if possible.
Attitude towards damaged slabs is ridiculous.
After pointing out the need for the slabs as I have allowed for cuts (wastes) not damaged waste from delivery.They will only offer me monies. I said please send me more slabs over any monies to finish the job of the patio this was there reply.......
Good afternoon,
Sorry to hear of the damages received.
We note you have received a total of 2.8m2 damaged.
Our tolerance of 7.5% for damaged on paving equates to 2.32m2 on your order and therefore you have 0.48m2 damaged over tolerance. The tolerance is there as this is a natural product some wastage/unsuable pieces are to be expected. These can be utilised for your off cuts and corner cuts and is usually added on as extra when measuring the are.
As we do not have any slabs to replace the 0.48m2 damaged over tolerance we will proceed to refund for this amount of £11.
Kind regards,
Hasan,
Ammaari Stones Team.

Outdoor Garden Paving | Sandstone | Limestone | Granite | Porcelain | Slate Building Bricks | Reclaimed Bricks | New Handmade & Pressed Bricks
Ammaari Stones
The Watermark
9-15 Ribbleton Lane
Preston, Lancs
PR1 5EZ
Office: 01772 369007
Email: info££@crooksrus....
Visit us at: ammaaristones.co.uk

£11.00 will buy me a nice bucket for the wife to cry into now the patio can't be completed.
Thanks for nothing.
Recommend looking past the price and go to a quality firm not a bunch of cheap pathetic crooks.
Good luck to you all if you do chance them.

Really great company with excellent prices. Goods were delivered quickly with no problems at all, received text beforehand and the slabs are of great quality, highly recommend.

If there was 0 stars possible would have chosen this. Received damaged goods twice and companies attitude and response was disgusting and disappointing I’m taking legal action against them. They should be not trading.
33% of my ordered slabs were chipped. Just it seem in the reply the supplier is blaming me for the damage I ordered previously from the in and at the time 3 slabs came damaged and were not covered as they say in their terms and conditions 7.5% margin for damage. Seem like when I have done a little research they are supplying damaging goods to many of us. I am taking this further and ensuring they do not repeat this to other customers please contact me in my campaign against like like them. Again in their response you can see how unprofessional their team is. It also seems like they do not follow the consumers law section under the uk trading standards. I’m actually excited to start the process so their unprofessional company can get an inspection. Please contact me to take part together we stand stronger against like these. I will also actively find people online that want to join me but feel free to contact me.