We absolutely love the beautiful urns and necklaces. The personalization adds the final touch. At first we thought the engraving would be better on the opposite side of the graphic but the placement i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We were thankful we found AmericUrn website. My wife died suddenly and we needed to find an urn that would best describe her life. Our daughter found the exact urn we needed with extras. The extras i... See more
I received several compliments on the white marble urn I bought. Shipping was fast also. One of my token urns wasn’t to my liking only because my son’s name was engraved over a dark spot in the marb... See more
Company replied
Americurn has been nothing but wonderful. They worked with me to make sure I got exactly what I wanted and needed. Riley specifically was extremely friendly and understanding. I greatly appreciate... See more
Company replied
Company details
Written by the company
At Americurn®, we offer beautifully handcrafted urns and memorial products that honor a life well lived. Whether you're searching for a timeless large urn, keepsake urns for family members, or a discreet memorial necklace, our thoughtfully designed pieces are created to bring comfort, elegance, and meaning during life's most tender moments.
Contact info
1808 Coyote Dr, Suite 103, 23836, Chester, United States
- (804) 554-1408
- info@americurn.com
- americurn.com
4.3
Excellent
81 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
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In ordering
In ordering, the engraving was not on the order form, and trying to get help with the order was confusing. Although amends were given, however, I need to mention that the cost of engraving was not mentioned anywhere in ordering. I received the items, and I was surprised that there was no additional way to fill the necklaces. Unusally come with a funnel kit. The engraving is perfect, thank you
27 March 2026
Reply from AmericUrn
Hello Bernice,
Thank you for your feedback and we're really glad the engraving came out perfectly.
We're sorry for the confusion around the ordering process and the engraving cost - we're glad we were able to sort that out for you quickly and waive the fee. We do want to make sure the experience is as clear and straightforward as possible so we appreciate you flagging it.
Regarding the funnel kit, that should absolutely have been included with your necklace and we will be reaching out to get that sorted for you right away.
Beautiful Urn
26 March 2026
Reply from AmericUrn
Hello Evelyn,
Thank you so much - we're really glad you found it beautiful. We're honoured to have been trusted with such a meaningful piece and wish you and your family peace and comfort.
Reply from AmericUrn
Hello Charles,
Thank you so much for your kind words. We're really glad the quality and delivery met your expectations and that our pricing felt fair. It means a lot to us.
Wishing you and your family peace and comfort.
I gave my brother a space for him to be…happy
I gave my brother a space for him to be in my heart
26 March 2026
Reply from AmericUrn
Hello Sherri,
What a beautiful way to put it. We are so glad we could help give your brother that place in your heart.
Wishing you and your family peace and comfort.
The site was very easy to use and they…
The site was very easy to use and they had many options to choose from.....I simply clicked the option I wanted and paid for it and waited for it to come.......I was able to put my husband's name and birth to death on it and got a beautiful necklace as well
26 March 2026
Reply from AmericUrn
Hello Adriana,
Thank you so much for your kind words. We're really glad the ordering process was straightforward and that you found the right options for your husband's urn and necklace.
We're honoured to have been trusted with keeping his memory close. Wishing you peace and comfort.
Beautiful work and fast delivery.
I ordered an urn for my son and I couldn't be happier with how it came out. I had it customized and everything came out beautiful. I received it within a weeks time and it was packaged really well and I love the velvet box and bag it came in. Thank you and I definitely recommend AmericUrn.
26 March 2026
Reply from AmericUrn
Hello Lydia,
Thank you so much for your kind words. We're so glad the customization came out just as you hoped and that it arrived quickly and well packaged. Our team puts a lot of care into every detail, right down to the velvet box and bag, so it really means a lot to hear that.
We're honoured to have been trusted with such a meaningful piece for your son. Wishing you peace and comfort.
They had great selection to choose from…
They had great selection to choose from and they completed the job wuickly
25 March 2026
Reply from AmericUrn
Hello,
Thank you so much for your kind words. We're really glad you found the right option and that we were able to get it completed quickly for you.
Wishing you and your family peace and comfort.
I liked the urns although one top did…
I liked the urns although one top did not screw on properly and the necklace chain broke as I pulled it out of the box. They were pretty and the other urns worked fine. I thought the value was good anyways.
17 February 2026
Reply from AmericUrn
Hello Jonathan,
Thank you for your honest feedback and we are truly sorry about the urn top and the necklace chain. That is not the standard we hold ourselves to and we apologise that this was your experience.
We will be reaching out to you directly via email to make this right. You shouldn't have had to settle for anything less than perfect, especially at such an important time.
Excellent customer service and product
Don was extremely helpful and professional, his compassion really showed through. They were easy to work with and provided a quality product. I would highly recommend them!
3 March 2026
Unprompted review
Reply from AmericUrn
Hello Anne,
Thank you so much for your kind words — they mean a lot to us.
We're so glad Don was able to make the process feel easy and compassionate. That care and professionalism is something we always strive for, especially during such a sensitive time.
We truly appreciate your recommendation and are honoured to have been able to help you and your family.
After a misunderstanding on our part (a…
After a misunderstanding on our part (a family member entered the wrong date when ordering) the company listened to my concerns and situation and sent out a replacement. I feel so very cared for and they responded with kindness and deep understanding. The urn is beautiful and something we feel comfortable laying our loved one in, especially on the fireplace mantle. Don the owner understands that this is a sensitive time for people and handles his customers with sincere respect and understanding.
29 March 2026
Unprompted review
Reply from AmericUrn
Hello Megan,
Thank you so much for taking the time to share your experience — your words truly mean a great deal.
We're so glad we were able to listen and make things right for you. Moments like this remind us why we do what we do, and knowing that the urn feels like the right place to lay your loved one to rest brings us real comfort.
Wishing you and your family peace and comfort during this time.
I ordered a small Keepsake Urn for my…
I ordered a small Keepsake Urn for my son's ashes on Saturday, and was not thinking clearly about the information that was to be engraved on the urn,I called there number and left a short message and was not expecting to hear back from them,until maybe Monday.But to my surprise I got a return call back within minutes of me leaving my voice mail.Thank You
28 March 2026
Unprompted review
Reply from AmericUrn
Hello Brian,
Thank you so much for your kind words — they really do mean a lot to us.
We're so glad we were able to call you back quickly and get everything sorted out. We know how much every detail matters when it comes to something this precious, and making sure you felt supported was the least we could do.
We're truly honoured to be entrusted with such a meaningful keepsake for your son. Wishing you and your family comfort and peace.
Reply from AmericUrn
Hello Loretta,
Thank you so much for your kind words. We're delighted to hear that the Butterfly Urn was exactly what you were hoping for.
Our team puts great care into every piece, so it truly means a lot to know it met your expectations. We're honoured to have been a part of such an important time for you and your family.
Wishing you comfort and peace.
Very pleased
I am very pleased with their response time and their service. I had to make an engraving correction and it was taken care of promptly and quickly. Thank you
28 March 2026
Unprompted review
Reply from AmericUrn
Hello Art,
Thank you so much for your kind words. We're really glad we were able to get the engraving correction sorted out quickly for you — getting every detail right matters a great deal to us.
It was our pleasure to help, and we're honoured to have been trusted with such a meaningful piece. Wishing you and your family peace and comfort.
Thank you so much for your understanding 🙏
I was devastated when my package was stolen, but this company is amazing! Customer service was so understanding and incredibly responsive, and they rushed out a replacement immediately. Outstanding support—lifelong customer right here. Thank you!
22 March 2026
Unprompted review
Reply from AmericUrn
Hello Mary,
Thank you so much for your kind words — they truly mean a lot to our whole team.
We're so glad we were able to get a replacement out to you quickly. No one should have to deal with that kind of stress, especially during such a difficult time, and making sure you were taken care of was absolutely the right thing to do.
We're honoured to have you as a lifelong customer. Thank you for trusting AmericUrn.
Reply from AmericUrn
Hello Sheryl,
Thank you so much for your kind words. We're really glad to hear the ordering process was straightforward — we work hard to make it as simple as possible, especially during what can be a very difficult time.
We're honoured to have your trust and hope our product brings you some comfort.
Reply from AmericUrn
Hello Laurie,
Thank you so much for your kind words. We're truly touched to hear that the necklace serves as a beautiful remembrance of your loved one.
It means everything to our team to know that our piece brought you some comfort during such a precious and personal time. We're honoured to be a part of keeping their memory close to your heart.
Wishing you and your family peace and comfort.
Reply from AmericUrn
Hello Trisha,
Thank you so much for your kind words. We’re truly grateful you took the time to share your experience.
We’re so glad to hear your urn arrived on time and that you found it beautiful. It means a great deal to our team to know our craftsmanship met your expectations during such an important time.
Wishing you and your family comfort and peace, and thank you again for your trust.
Good product and service
Very fast delivery, Great quality and I think pretty inexpensive.
23 February 2026
Reply from AmericUrn
Hello Michael,
Thank you very much for your kind review.
We’re so pleased to hear that you were happy with the quality, delivery speed, and value. Our team works hard to provide beautiful, handcrafted pieces while keeping them accessible, so your feedback truly means a lot.
Thank you again for placing your trust in us.
Perfect fast and the engraving was…
Perfect fast and the engraving was exactly how I wanted 👍🏾
23 February 2026
Reply from AmericUrn
Hello Marcus,
Thank you so much for your wonderful review.
We’re delighted to hear everything arrived quickly and that the engraving was exactly as you wanted. Our team takes great care in ensuring every detail is just right, so your feedback truly means a lot to us.
Thank you again for trusting us during such an important time.
The main urn was not as pictured on the…
The main urn was not as pictured on the website. The photo showed the name and dates inscribed directly on the urn which would've made it feel more elegant and personal. Instead they included a metal plaque with peel and stick tape engraved with the name and dates. I feel the peel and stick tape will not last for a long time as one would like for a loved ones remains. We would have reconsidered our order had we known it was being falsely represented in the photos.
23 February 2026
Reply from AmericUrn
Hello Brian,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the engraving option did not meet your expectations.
For clarity, direct engraving on the urn is our standard option. The handmade engraved metal plaque is an optional upgrade that must be actively selected during the ordering process. In this case, the upgraded plaque option was selected with your order.
We also provide clear product photos on our website showing both personalization styles so customers can clearly see the difference before making their selection. That said, we understand that preferences can feel different once seen in person, especially for something so meaningful.
We were not contacted about this concern prior to the review, but we have since reached out directly to discuss it and explore possible solutions. We are always happy to help and encourage customers to contact us right away so we can make things right.
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