Turn5Reviews 

5,047
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 842 reviews, reviewers had a great experience with this company. Customers consistently praise the wide selection of products, finding it easy to locate items and appreciate the detailed descriptions. The website is frequently highlighted for its ease of navigation and user-friendly checkout process, making the overall purchasing experience smooth. Many people also commend the accurate fitment information and helpful customer service representatives who assist with finding the correct parts. However, some customers experienced issues with order accuracy, receiving incorrect or damaged items, or finding that parts were missing. A few other people also felt that the delivery service was inconsistent, with some orders taking longer than expected or encountering problems with returns and refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding a wide range of quality items and parts... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant issues, such... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and ease of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers reporting positive experiences such... See more

User experience

People report positive experiences with the user experience, highlighting the ease of finding parts, making... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loved the sidesteps. Directions should be included with a couple still photos to make sure orientation is right. The link to instructions also makes you enter what rig you are driving, should at least... See more

Rated 4 out of 5 stars

Easy to navigate the website. Straight and forward descriptions of items and reminders to double check that indeed said item is the rite fit for your make and model of Vehicle. A wide range of product... See more

Rated 5 out of 5 stars

EXTREMELY EASY!!! The products are easy to locate and the shipping time is very accurate. Prices are equal to or better than other sites I shopped. American Trucks will be my go to for all access... See more

Rated 5 out of 5 stars

AT is a great place to find additional mods and kits to kick-up the look and performance of your truck. I strongly recommend AT to anyone who inquires about Rosie, my 2025 F150 Powerboost with Waldoch... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Shop our 1997-2018 Ford F-150, 2002-2018 Dodge Ram, 2007-2018 GMC Sierra Chevrolet Silverado parts accessories for your truck. Orders over $75 ship free!


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(5,047)

793 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed a lid’l guidance on upgrades and…

Needed a lid’l guidance on upgrades and the specialist was super informative, didn’t know a specific answer to a question and found out with a really quick response, good attitude and was just a good all around experience with my questions and order.

27 March 2026
Unprompted review
Rated 2 out of 5 stars

Running boards had several dents in…

Running boards had several dents in them. I don’t believe this happened in shipping because the packaging was in good shape. I was able to put most of the dents to the inside of the boards so this would not be seen. One small dent had to be on the outside but it is very hard to see unless you’re looking for it. I believe this damage happened before packaging. I like the running boards but the dents were a problem.

28 April 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Stephen,

Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you received your running boards and there was some damage to the running boards. We work hard to have order shipped quickly and safely to our customers and we fell short of our goal and more importantly, your expectations with your order.

We would like to review your order to see if we can assist you, but we were unable to locate an order with the information shared in your review. If you could kindly e-mail your order information to Satisfaction@AmericanTrucks.com and please add a copy of this review for context. Once we receive this email we will look into this situation for you.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 5 out of 5 stars

Replacing damaged tail lights

Needed replacement tail light assemblies for my truck. Was very pleased to find them here, with good reviews and only a fraction of the cost the dealership wanted. I will be a returning customer!

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpful, Responsive , Fast

I called on a weekend to speak with a representative to help me find the right cold air intake for my Raptor and he went above and beyond. I received an email very quickly with three options that would fit my truck. I received the order very quickly as well and installation was a breeze. I came back and ordered a bed rack and again was not disappointed. I highly recommend!

22 May 2026
Unprompted review
Rated 3 out of 5 stars

Some stuff is nice

Some stuff is nice. But if you want your stuff quick I wouldn’t order from here. They told me I was gonna get Thursday then they said Friday a week ago is it now next Thursday and still waiting. I looked up the tracking and it went from every town around me like in a circle.

21 May 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Sean,

Thank you for your recent order and for taking the time to share your feedback with AmericanTrucks. We do apologize for the delays in receiving the Diode Dynamics Cool White and Amber LED Front Turn Signal Light Bulbs. W

We reviewed your order and your frustration is understandable. We show that the turn signal bulbs were prepared and shipped on 5/11/2026. We checked the tracking information on USPS, and we do see that it was in transit for multiple days, all around Michigan. We are happy that you received your item on 5/22/2026.

Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 8/31/2026.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

Bad business.

My trucks brakes are inoperable. I ordered a set of brake lines from AT. At the very top of their site it says 1 to 3 days delivery on orders over $149. It took 14 days to arrive. I never received any tracking info. The first woman I spoke with when trying to track it down was rude. The second was a supervisor who said I didn’t read the fine print 2 clicks deep into shipping info and blamed the situation on the fact my part had to be shipped from a third party… never specified in my entire experience. I was given a $50 future credit which I never asked for and don’t want. I lost over a week of having a truck as a direct result of this. It was my first time ordering from this company and the last.

6 May 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Andrew,

Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you were not satisfied with the delivery timeline for the Fine Line Braided Stainless Complete Brake Hose kit that you recently ordered.

Yes, we do offer free 2-3 days shipping on most of the products we offer on our site. It does state on our website : Free 2-3 Day Delivery on most items, see Product Page for details. Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. Truck freight and oversize charges still apply unless otherwise noted, and can only be shipped to the lower 48 States. Tires, Wheel and Tire Kits, and certain large items do not qualify for free shipping.

We note to please check the product page for details because there are some items that it may take additional time for the items to ship. We reviewed the website for the brake lines, and for example, if we placed an order for them today, to the right of the photo it shares that these are in stock and they should be delivered between Wed, Jun 03 - Mon, Jun 08.

These ship directly from the manufacturer, and some items they ask for additional time to prepare and ship the orders. We do try to have this information noted on the applicable items.

We reviewed your order and we do show that you placed your order on 5/6/2026 and the "get it by date" was noted as 5/13-5/16. We show they shipped on 5/13 and they were delivered on 5/15/2026.

We do show that you called in and spoke with one of our Managers and they shared this information with you. They also issued you a credit to your AmericanTrucks account for the frustration this situation caused you. If you elect not to use this credit, it will expire on 11/30/2026.

If you have any additional questions or concerns, please contact us and we will be happy to assist you.

Thank you.
Amy

Rated 1 out of 5 stars

After careful review and research I…

After careful review and research I ordered a set of fender flares from them. After receiving them finally I went out to my truck just to pull them out of the box and dry fit them to to my vehicle. And to no avail they do not even almost fit they are extremely far off don’t sit flat or have a wide enough width to even be able to install them if I wanted to because they don’t reach all the way around and if I try to shape them or stretch them to fit they don’t sit flat on the outside of the fender even worse. Absolutely ridiculous never would I ever tell anyone to order something from this site after this being my first time there will not be another. BEWARE ITEMS DO NOT FIT AS ADVERTISED!!!!!! Extremely disappointed and now the return/replace/refund process is made so that you don’t want to do it so you end up stuck with something that doesn’t fit and won’t fit anyone else’s vehicle either so thanks for taking my money and running with it American truck.com NEVER AGAIN

15 May 2026
Unprompted review
Turn5 logo

Reply from Turn5

Hello Cris,
Thank you for taking the time to share your feedback with AmericanTrucks. We are disappointed to hear that the fender flares you purchased did not fit and we shared that they would.

We would like to review your order and see how we can assist you with this order, but we were unable to locate an order with the information shared in your review. If you could email your order information and a copy of this review, for context, to Satisfaction@AmericanTrucks.com, we will review your order and see how we can make this right for you.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

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