American Holidays Reviews 202

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We had such a fantastic experience…

We had such a fantastic experience working with Kristin while planning our trip to the southern United States. We really didn’t know where to begin, but she made the entire process feel effortless from start to finish.

Kristin is incredibly knowledgeable and clearly knows the destinations inside out. She put together a beautifully organised itinerary, taking care of every detail so we didn’t have to worry about a thing. What really stood out was how responsive she was — no matter how many questions we had, she always got back to us quickly with helpful and thoughtful answers.

Beyond her professionalism, Kristin was an absolute pleasure to deal with. She brought a personal touch to everything, especially with the recommendations she curated for us — from places to eat to things to see, all tailored perfectly to our interests.

We couldn’t have asked for a better travel agent and would highly recommend Kristin to anyone looking for a seamless and enjoyable trip-planning experience.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Seamless booking

It was great to get a phone call from Kristin on a Saturday in early February and she made the booking of the holiday so easy . Kristin is a great credit to her company and I had a great experience in dealing with her.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Family Trip to NY and Boston

Family Trip to NY and Boston
Met with Ashling to organize a trip for a family of 5 to NY & Boston. Thanks to Ashling's advise we now have an amazing trip booked, with accommodation that suits our family, in the best location possible. Ashling made the process so easy and provided loads of helpful tips that will make the trip full of memories.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

Ashling was so helpful and knowledgeable when I phoned to enquire about booking a family holiday. She chose a beautiful resort for us, having been there herself, she had all the relevant information. She was so friendly and had lots of useful tips. Wonderful customer service

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Edel was amazing when I was booking

Edel was amazing when I was booking. Listened to what I wanted, and was able to give me lots of invo on locality etc. Have used this company couple times before, and will use again.
Thanks Edel

20 March 2026
Rated 5 out of 5 stars

Very simple & efficient

From first enquiry to booking was smooth & very easy. Tracy coped with a change of dates & came back very quickly with a revised plan.She answered all my questions was eager to help Thank you

13 March 2026
Rated 5 out of 5 stars

Excellent!

I initially phoned to look at a trip to America and Canada - I spoke to Megan, she was FANTASTIC! She looked at all different options for me and tweaked the itinerary a couple of times so we got the best route, hotel and options for our trip.
Can highly recommend and very much looking forward to our holiday! 🤠🍁

14 March 2026
Rated 5 out of 5 stars

Virgin cruise

Is was great to have Ali go through everything with us from start to finish with every little detail that we needed.

She gave us advice without a hard sell and made the whole booking process from start to finish easy.

13 March 2026
Rated 5 out of 5 stars

Tracey went above & beyond for us🥰

I had the most amazing experience with Tracey from American Holidays who went above & beyond her call of duty to help me make a dream become a reality. From the first phonecall of enuiry she was professional, informative, clear & so very kind & helpful. She made booking our delayed honeymoon & celebration of life after cancer a joyous & simple process. I hadnt the first clue what i should be doing!! She was so patient & helpful. I will be forever greatful

13 March 2026

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