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American Holidays Reviews 201

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TrustScore 5 out of 5

4.9

Tour Operator
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Review summary

Created with AI, based on recent reviews

Considering 192 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, professionalism, and extensive knowledge. Customers consistently highlight the excellent service, noting that agents go above and beyond to find perfect holidays within budget and provide valuable advice on accommodations and flights. The booking process is often described as easy, stress-free, and efficient, with many appreciating the quick responses and seamless experience. Many reviewers are repeat customers, emphasizing their trust in the company's reliability and the enjoyable holiday experiences they have had. However, some people were dissatisfied with the customer support when issues arose, specifically mentioning a lack of follow-up and urgency after a flight downgrade, which made them question booking again.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Holidays

Customers had positive experiences with holidays, often praising the helpful and knowledgeable staff who made... See more

Booking process

Reviewers mention positive feedback about the booking process, highlighting how easy, simple, and stress-free... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the ease of dealing with the... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Kirsten was just so good , listened to my every word shes a really nice, very knowledgeable, lady explained everything and even helped me with other interesting bookings , so Nashville here l co... See more

Rated 5 out of 5 stars

Fantastic itinerary put together by the team. Our holiday was amazing. Every hotel exceeded my high expectations while the jeep they booked for us was brand new and had a simple easy to read contra... See more

Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.

Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

California 2026

Kristin is very friendly, helpful and informative.

Her local knowledge of California was invaluable and was the main reason why we chose American Holidays over any of their competitors for our upcoming holiday!

Thank you Kristin!

6 June 2026
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, our agent (Fiona) was very knowledgeable and helped us make informed decisions. She made the overall experience very easy and a pleasure to do business with.
Would recommend 100%

5 June 2026
Rated 5 out of 5 stars

Amanda's helping hand in booking our cruise…

I spoke to Amanda afew time while planning our trip it's a trip of a lifetime so I trust she will have our best interest in hand.She answered any questions I had and she got us accommodation near our girls.I trust she'll be available if needed many thanks to her.

3 June 2026
Rated 5 out of 5 stars

Amazing and efficient

I must say it made booking my American Holidays extremely easy, the best part was immediate responses which meant I had my holiday all wrapped up in 1.5 days something that could of taken weeks with another holiday tour operator. Paula was fantastic to deal with.

2 June 2026

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