American Express Travel is the worst service I have ever used. I am been waiting for 2 months for a reimbursement, I have to call every 2 days. They don't have an email to contact, only a phone number... See more
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Happy with the overall experience because I have the silver Air France card and I spend enough per year so I don't pay monthly fees. IF I had to pay for this I would NOT use Amex, especially since t... See more
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Amex France Platinum is not even comparable with Amex UK or USA. Definitely would recommend to explore other options. The extra regulatory requirements only further ruin the experience. Amex France... See more
Company replied
La carte Peace of Mind ! safety key message et autres process qui rassurent dans l'utilisation de la carte AX une interface app facile et intuitive
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Company details
Written by the company
Bienvenue chez American Express France, acteur majeur spécialisé dans les Cartes de paiement et services privilégiés. Nos équipes se mobilisent chaque jour pour innover et proposer une gamme de solutions adaptées aux besoins de nos clients, qu’ils soient des particuliers ou des entreprises. Service Clients, Conciergerie, programmes de fidélité généreux (chaque dépense permet de cumuler des points Membership Rewards® pour bénéficier de réduction sur ses prochains achats ou des Miles Flying Blue pour ses prochains voyages sur Air France, KLM et Transavia), offres de Cashback (Amex Offers) ou encore accès à des expériences exclusives et uniques (billetterie de concerts en avant-première, programme gastronomique Dining Collection, événements prestigieux dans l’art, la culture, le sport,…) font une réelle différence dans le quotidien de nos titulaires de Carte.
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France
- americanexpress.com/fr
3.4
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Worst service I have ever used
American Express Travel is the worst service I have ever used. I am been waiting for 2 months for a reimbursement, I have to call every 2 days. They don't have an email to contact, only a phone number with a poorly design system that makes it super long to reach agents. And they don't help at all
23 April 2026
Unprompted review
Reply from American Express France
Hello,
Thank you very much for your positive feedback. We remain at your disposal should you need any further assistance.
Best regards,
The American Express Team
If you have a question about a charge, do NOT call them. If you have any doubt, they will block your card.
WARNING ⚠️
At the slightest doubt about a charge, do NOT call American Express.
They will block your card without warning, without explanation, and without transparency. And no written explanation, no letter, no email afterward.
This silence and complete lack of support constitute a failure in their legal duty to inform and advise customers, which is mandatory and regulated by law.
👉 If you have any doubts, contact your bank directly — not American Express.
Terrible customer service: they hang up on you like a dog 🐕.
I was completely terrified and shocked when ALAIN from customer/credit services told me:
“Free the line, madam, there are many people calling! You will get ZERO commercial gesture!”
In 2026, I do NOT recommend American Express.
€252 a year just to be insulted — absolutely pointless.
6 January 2026
Unprompted review
Reply from American Express France
Hello,
We’re truly sorry to read about your experience and the way this situation made you feel.
Protecting our Cardmembers is a top priority, and certain security measures may be taken when a transaction appears unusual. That said, we understand how this process may have been perceived.
Your feedback is taken very seriously. To allow us to review your experience in detail and assist you appropriately, we kindly invite you to contact us via private message on our social media platforms, Facebook (AmericanExpressFrance) or Instagram (@americanexpressfr), with your details (first name, last name, and email address). Our team will then be able to follow up.
Thank you for taking the time to share your feedback.
Best regards,
The American Express Team
I applied for an Amex France gold card…
I applied for an Amex France gold card and I uploaded all the required documents. After 3 business days, I got an email saying I needed to give more information, which I did, but it got treated like a new application so they sent an email saying I was refused. I then called customer service, the representative didn’t speak English so I got transferred to another representative, and he told me that my application was rejected the same day that I applied, and I never got any email Saying that, I just got an email saying to upload the necessary documents. When I asked why it was denied, the said they couldn’t give an answer. Not professional at all and I am already a cardholder for Amex France.
29 October 2025
Unprompted review
Reply from American Express France
Hello Charlotte.
Thank you for your feedback. We’re sorry to hear about your recent experience and understand your disappointment. Please note that, as outlined in our Terms and Conditions, American Express reserves the right not to disclose the reasons for a declined application.
Kind regards,
The American Express Team
Poor Service and Customer Experience
I am writing to formally raise a complaint concerning a recent and extremely disappointing experience involving the unjustified reduction of my credit limit, poor customer service, and lack of adequate language support.
The situation began with a technical issue from my bank, which caused a direct debit to be rejected. Upon contacting Amex France, I was informed that the payment would be automatically reattempted within 48 hours. This reattempt was successful, and my account was brought fully up to date within the expected timeframe.
Despite this resolution, I was shocked to learn that my credit limit was permanently slashed from €16,000 to €1,800, without any prior warning or meaningful justification. This abrupt change negatively impacts my credit utilization there was no ongoing delinquency or failure to pay. The situation is especially frustrating considering it was a technical error that was corrected promptly.
Adding to my concern is the lack of transparency, fairness, and flexibility shown by your customer service team. When I sought clarification and requested a review, I was met with scripted, dismissive replies. No one took ownership of the issue, and I was not given the opportunity to escalate or engage with someone empowered to make a decision.
Worse still, when attempting to speak with your customer service agents, I found that several refused to communicate in English, despite it being an american company, This made resolving the issue unnecessarily difficult and frustrating. It raises concerns about accessibility and inclusivity, especially for international customers with Amex FR.
In summary, the experience has left me with serious concerns about how American Express FR manages customer issues — particularly when they stem from technical glitches outside the customer’s control. A single, resolved incident should not trigger such a harsh and permanent financial penalty, nor should it be handled in such an inaccessible and impersonal manner.
25 July 2025
Unprompted review
Reply from American Express France
Hello Reuben,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience you’ve encountered and we appreciate the opportunity to address your concerns.
We understand how concerning it must have been to see your credit limit reduced, especially after resolving the issue promptly. Please be assured that this was never intended to feel punitive and we take your feedback seriously.
Your feedback regarding the communication you received is being taken seriously and has been shared with the relevant teams. We also encourage you to contact our Financial Services team directly at 01 47 77 71 45, who will be best placed to review your situation in detail.
Sincerely,
The American Express Team
Unprofessional customer service
Unprofessional customer service, poor at providing important information
17 June 2025
Unprompted review
Reply from American Express France
Hello,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience with our customer service did not meet your expectations.
At American Express, we take great pride in providing clear, respectful, and professional support to all our Cardmembers. We regret if any important information was not communicated effectively or if the service you received fell short of our standards.
Please be assured that your comments have been noted and will be shared with the relevant teams for review and improvement. If you are still in need of assistance or clarification, we would be happy to look into the matter further. Please don’t hesitate to contact us via the number on the back of your Card.
Sincerely,
The American Express Team
The performance were excellent but it…
The performance were excellent but it was short and the interval times were too long. As the door opened at 7 and for those who were early, there was totally insufficient food and I left early to eat a proper meal as the queues were so long and the quantities so minuscule
13 June 2025
Unprompted review
Reply from American Express France
Hello,
Thank you for taking the time to share your thoughts following the recent event. While we’re pleased to hear that you enjoyed the performances, we’re truly sorry that the overall experience did not meet your expectations. We regret that the wait times, limited food quantities and early crowding impacted your evening and led you to leave before fully enjoying the event.
Your feedback is extremely valuable and we have shared it with our event teams to ensure better crowd management, more balanced scheduling and improved catering logistics in the future.
We hope to have the opportunity to welcome you to another American Express experience that better reflects the standards we strive to uphold.
Best regards,
The American Express Team
Amex France Platinum is not even…
Amex France Platinum is not even comparable with Amex UK or USA. Definitely would recommend to explore other options. The extra regulatory requirements only further ruin the experience. Amex France runs as a totally separate entity and one cant even transfer an existing longtime account over from UK. Customer service was poor and there seems little motivation to keep a client who spends over 10k on a month on it. I decided not worth it and will now drop Amex.
7 June 2025
Unprompted review
Reply from American Express France
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the differences between American Express France and other markets. Due to varying regulatory and operational environments, services and Card benefits can differ from one country to another.
That said, we’re particularly concerned to learn about your experience with our customer service. We value all of our Card Members and deeply regret that you felt unsupported.
Please rest assured that your feedback will be shared with the relevant teams. We remain fully committed to enhancing the experience for all our clients in France. Should you wish to speak with us directly, our customer care team is available at the number listed on the back of your Card.
Sincerely,
The American Express Team
If I had to pay for monthly/yearly fees I would not use it…
Happy with the overall experience because I have the silver Air France card and I spend enough per year so I don't pay monthly fees. IF I had to pay for this I would NOT use Amex, especially since there are so many great online banks at zero cost (which is normal because either way as clients we help them make loads of money by using their cards and giving our money in current and savings accounts).
I do not use the card abroad because the commission is ridiculously high. All my other banks do not take any commissions for this.
I actually use the Amex card because I get miles, it is the only reason, besides the free feature spending enough per year.
25 March 2025
Unprompted review
Reply from American Express France
Hello,
Thank you for taking the time to share your feedback with us 🙏 We’re glad to hear that you’re enjoying the benefits of your Card.
We also understand your concerns regarding foreign transaction fees. Your input is valuable and helps us continually evaluate and improve our products and services. While these fees support a range of services including fraud protection and international acceptance, we recognize that expectations are evolving and are actively exploring ways to remain competitive in this space.
At American Express, we strive to provide added value through exclusive benefits, enhanced security and strong rewards programs. We truly appreciate your loyalty and hope to continue meeting your needs.
If you ever have questions or would like tips on making the most of your Card, we’re always here to help.
Best regards,
The American Express Team
De plus en plus de restaurants et…
De plus en plus de restaurants et commerçants de mon quartier acceptent la carte Amex, ça qui me permet d' accumuler plus de points.
24 March 2025
Unprompted review
Reply from American Express France
Bonjour Renaud,
Merci pour votre retour ! Nous sommes ravis d’apprendre que l’acceptation croissante de la Carte American Express dans votre quartier vous permet de maximiser vos points au quotidien 🙂
Nous poursuivons nos efforts pour élargir notre réseau et vous offrir encore plus de liberté et d’avantages.
Bien cordialement,
L’équipe American Express
It is wrong every time
It is wrong every time. No communication is sent in English when Amex knows that I do not speak French. This is an American company which behaves like the worst of arrogant French companies.
10 March 2025
Unprompted review
Reply from American Express France
Hello,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced.
Please note that you can communicate with our counselors in English, as they are happy to assist you in English as well. We appreciate your understanding and will continue to work on improving our service.
Kind regards,
The American Express Team
Better conditions with AmEx
With AmEx I get better conditions to pay outside Europe and with the chatbox I get immediate help if a problem occurs.
15 March 2025
Unprompted review
Reply from American Express France
Hello Philip,
Thank you for your kind words! We’re glad to hear that you appreciate the better conditions for payments outside Europe and the immediate assistance provided via our chatbox. Your satisfaction is very important to us ☺️
Best regards,
The American Express Team
Reply from American Express France
Bonjour François,
Merci pour votre retour. Nous sommes conscients que l'acceptation de la Carte American Express peut encore être limitée chez certains commerçants. C’est un point que nous prenons très au sérieux. Nous travaillons activement à élargir notre réseau d’acceptation, notamment auprès des commerçants de proximité et en ligne.
Chaque jour, de nouveaux établissements rejoignent notre réseau, et nous poursuivons nos efforts pour que vous puissiez utiliser votre Carte plus librement, partout où vous le souhaitez. Vous pouvez retrouver une sélection d’enseignes acceptant la Carte American Express sur notre outil de géolocalisation : https://www.americanexpress.com/fr/benefices/top-enseignes/index.html
En 2024, plus de 100 000 établissements ont rejoint le réseau de commerçants American Express en France et acceptent désormais les paiements par Carte Amex*
*Etabli sur le nombre de contrats commerçants signés entre janvier et décembre 2024.
Nous restons à votre disposition pour toute question complémentaire.
Bien à vous,
L’équipe American Express
i wouldn’t pay for this card
I don’t feel there are enough points. The card can only be used with 3 airlines. The amount of points you need is extortionate even for economy let alone business or first. There is not enough communication as to where we can use points. Hardly anyone in our area accepts the card.
17 March 2025
Unprompted review
Reply from American Express France
Hello,
Thank you for taking the time to share your experience. We're truly sorry to hear that the Card hasn’t met your expectations.
We understand your concerns about points redemption value, limited airline options and merchant acceptance. Your feedback is important and helps us continue improving both our offerings and our communication around how and where to use your points.
If you’d like to explore alternative Card options or learn how to make the most of your current benefits, our customer service team would be happy to assist you. You can reach them using the number on the back of your Card.
Kind regards,
The American Express Team
Annoyed client
I called to block a charge from a provider whose service I had cancelled. The person with whom I spoke told me that she would send me a sort of case number with which I could contest the previous month's charge, as well. She gave me an e-mail address to send this to, but she never sent me the case number. When I was asked to evaluate the service, I noted this. However, the case number was never sent to me. Then I get a letter saying that because I hadn't done my part, AmEx was not going to follow up on this. Well, thanks.
28 December 2024
Unprompted review
Reply from American Express France
Hello,
Thank you for sharing your experience. We are truly sorry to hear about the frustration you've encountered with our service, and we fully understand your disappointment regarding the lack of follow-up on the case number.
We are committed to resolving this issue properly. Please reach out to our customer service team again, so we can carefully review your situation and assist you in obtaining the resolution you deserve.
Thank you for your patience and understanding.
Sincerely,
The American Express Team
La carte Peace of Mind !
La carte Peace of Mind !
safety key message et autres process qui rassurent dans l'utilisation de la carte AX
une interface app facile et intuitive
17 March 2025
Unprompted review
Reply from American Express France
Bonjour,
Merci beaucoup pour votre avis et votre fidélité. Nous sommes ravis de lire que vous percevez votre Carte American Express comme une véritable « Peace of Mind » au quotidien. La sécurité de vos paiements et la simplicité d’utilisation de nos services, notamment via notre application, sont au cœur de nos engagements ☺️
Nous restons à votre écoute, à tout moment.
Bien à vous,
L’équipe American Express
Reply from American Express France
Hi Guy,
Thank you so much for your kind words! We're thrilled to hear that you find our service helpful, reliable, and honest. These are values we take great pride in, and it means a lot to know they come through in your experience with American Express.
If there’s ever anything more we can do for you, don’t hesitate to reach out ☺️
Warm regards,
The American Express Team
No idea why there is a limit on my…
No idea why there is a limit on my spending and not an easy way to "recharge " the account
27 February 2025
Unprompted review
Reply from American Express France
Hello Dario,
Thank you for sharing your feedback. We understand your frustration regarding the spending limit and the inability to easily recharge your account.
American Express sets limits to help manage security and ensure responsible use of the Card. However, we are continuously working to improve our services to offer more flexibility 🙂🙏
We encourage you to contact our financial services team at +33 1 47 77 71 45. They’ll be happy to assist you and discuss options tailored to your needs.
We appreciate your understanding and are here to support you for any further questions.
Best regards,
The American Express Team
I have found the KYC process frankly…
I have found the KYC process frankly ridiculous. Additionally the quality of concierge service from Paris to Monaco is far below standard I have experienced in London and New York previously.
As an update to this insulting poor level of client service. I have just tried to use my American Express card whilst travelling on business and it was refused.
No warning or communication made to me, never missed a payment in 25 years.
It would appear American Express no longer values loyal clients. I am disgusted.
Appeasing statements on Trustpilot for others to read count for nothing with service as shocking as this.
17 March 2025
Unprompted review
Reply from American Express France
Hello,
Thank you for sharing your feedback. We are sincerely sorry to hear that you were dissatisfied with our KYC process and the concierge service you received. We truly regret that we did not meet your expectations.
We take your concerns seriously and will review the KYC process to ensure it is as efficient as possible. Additionally, we will forward your comments about the concierge service to the relevant teams to drive improvements.
If you need further assistance, we encourage you to contact our customer service team directly.
We remain at your disposal for any additional support.
Best regards,
The American Express Team
The most annoying thing is that you…
The most annoying thing is that you cannot contact them by email, only by phone. Also, the AMEX rules are too complicated for me to understand what they are. Last year I had a spending limit of over €20,000 and now it has been reduced to €3,000. I would like to email them about this, but I cannot. Please give me the email address of the person in charge, as there are many other things I would like to check.
17 March 2025
Unprompted review
Reply from American Express France
Hello,
Thank you for sharing your feedback with us. We’re sorry to hear about the difficulties you’ve encountered.
Regarding the change in your spending limit, we understand how important this is and would like to look into this matter further. While we do not provide direct email addresses, we encourage you to reach out to our financial department at 01 47 77 71 45. Our conselors can assist you with your concerns and provide a clear explanation of the changes to your account.
We apologize for any inconvenience this may have caused.
Best regards,
The American Express Team
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