American Carpet One Floor & Home Reviews 

Let the buyer beware
I had an extremely disappointing experience with American Carpet, primarily due to the salesperson who handled my order. I selected a specific type of wood plank from their showroom floor and was told by Roy that they had it in stock. He required a 50% down payment to hold the product, which I paid promptly.

Later, when I followed up to schedule a pickup, the sales person informed me that the planks I had chosen were not actually available — admitting it was his mistake. Despite already having my money, he failed to take full responsibility. I asked for a discount due to the mix-up, and he said he would speak with his manager.

When I finally received the planks, they were similar but clearly not the same as what I had selected in the showroom. He insisted they were the same product and claimed the difference was the "discount" he arranged. At that point, I just wanted to complete the process and move on.

This was a frustrating and unprofessional experience. The handling of the situation was careless and misleading, and I would strongly recommend management reevaluate how such issues are dealt with in the future — starting with holding employees accountable. I won’t be returning and would caution others to double-check everything in writing before putting down any money.

Just had carpet installed in two bedrooms. Alan and Nolan installed the carpet and these guys are great! Professional, nice, fast and efficient. Can't say enough about them. The carpet looks great, they arrived on time, and they were very quick. American Carpet One was excellent through our whole process from Tom helping us decide what kind of flooring to install and dealing with our changing our minds to the installation. The whole process was made easier because of the employees that work for American Carpet One. This company is one of the good ones! Mahalo for all your help.

Excellent service and pricing! Installers were courteous and quick.

Very helpful staff who are knowledgeable but aren't pushy. The free assessment to take measurements for carpet were hassle free and the quantity came out lower than the other guys.

I can only review the buying process and the staff as my flooring has yet to be installed. We are very happy with our experience so far. The staff from entry to exit of the store were fantastic and well knowledge of their product. They helped us in choosing and explaining the materials and the process from start to finish. I will definitely be recommending this company.

I would definitely recommend American Carpet One! Their service was outstanding and their employees were easy to work with! Installers Dion, John and Ronnel were professional and VERY personable! No regrets!

Maureen Silva is the most patient and professional salesperson. It's because of her that we decided to go with American Carpet One. We were referred to her by another one of her loyal customers and we hope to provide additional business for Maureen.

American carpet one is a great company but the warranty company won’t honor our warranty from the time we installed the carpet. They haven’t noted it from the time we purchased it. Stain master I have no positive words for you.

Great experience! My floors are perfect!! Thank you to Yama at American Carpet One. He was excellent!

good prices,friendly staff
Ill recommend to every one.
thanks Jared 4 everything
mahalo.

Was great customer service. They went out of their way to help find the right product.

Excellent all the way, from the salesman to the measurer to the installers to product quality. Thanks again.

My wife and I both had a very pleasant experience not only with the salesperson but with the two installers that came to our condo. I would whole heartedly recommended this company to anyone,

I felt very comfortable and secure working with American Capet. I had carpets installed about ten years ago, and had a good experience. I know the company is owned by its employees , so knew they would be at their best. I visited many other large and small flooring stores. The American Carpet atmosphere was very inviting and the flooring and carpet displays were varied and well organized. I developed a great relationship with Danielle Lum who was patient, understanding, efficient, and professional. Looking forward to my new floor, knowing I can count on American Carpet for complete satisfaction.

Aaron Okamoto was great to work with !!!!

American Carpet One is my go-to place for flooring and Jared is my go-to salesman. Never disappointed in the product or the service. It's like visiting an old friend when I go in to look for something and the items are always to notch.

American Carpet One (Hawaii) provided EXCELLENT CUSTOMER SERVICE from start to finish.

Roy Korenaga, Project Manager, met with us in the showroom on Sand Island Access Road. He was informative and patient as we browsed the various rooms featuring many types of flooring. He provided us with samples to take home and followed up with us by phone without ever pressuring us to buy. After visiting other flooring companies, meeting their sales personnel, previewing their products, and comparing costs (materials and installation), we chose American Carpet One for our flooring needs.

On installation day, John Saramosing, Installer, politely introduced himself and his assistant. John briefed us of the installation process and kept us informed as he made progress. We had work done on our home in the past and worried about how the project would turn out as well as the amount of time needed to clean up. However, John was the most professional and tidy installer we have had in our home thus far. He vacuumed the dust left by the old carpet and, later, vacuumed the newly laid carpet. He also collected any leftover materials and swept the areas he worked in, including the driveway and sidewalk leading to the front door. Wow!!

WE HIGHLY RECOMMEND AMERICAN CARPET ONE FOR YOUR FLOORING NEEDS.