American Candy Co Reviews 

I ordered a few snack bars (Munch peanut) at the beginning of December hoping they'd arrive for Christmas. Unfortunately that didn't happen. So I contacted the company to ask if they were still on their way. I did not get reply. I've sent another message via their contact page asking if they were on the way or will I get a refund. Still no answer. I'll try again but it really seems as though I've lost my money. Such a shame as the concept is a good one and I'm willing to pay the premium for the goods.

Made an order on 17th Dec.. Apparently it was dispatched on 23rd Dec but no sign of it. On their website they marked it as being 'fulfilled' but this is a lie. I have emailed multiple times and no response. Apparently you can no longer call their phone number 020 8129 2675 either. Awful company.

DO NOT order from this company! At the start of December 2025 I order 2 jars of American dill pickles. 10 days later I received a package containing 6 packets of peanut butter M&Ms! I immediately contacted them to request a return and reissue of my actual order and 3 times, at their request, I have sent them photos of the product they sent me instead of my order. I have had several vague and non committal replies to my MANY emails to them about this but obviously they STILL haven't replaced my items or refunded my money. Last week they said that they would send a courier to come and collect the incorrect delivery and once they had those items back they would resend my order. Just as well I knew better than to believe this because, of course, it didn't happen!! Absolute scam!

Absolute scam of a company. Ordered on 30.12.2025, it’s the 15.01.2026 today and still not received my order. Received a dispatch email with no tracking number over a week ago. Customer service do not reply. Scam scam scam! Avoid. I now have to go through my credit card company to get my money back, save yourself the hassle.

Unfortunately wish I had read these reviews before ordering. Ordered Dec 26th it’s now Jan 15th and no items received. Several emails and not one reply. Avoid at all costs!!!

Order placed 28 December 2025 still not delivered 14 Jan. 2 emails ignored. I’m going to do a charge back.

Have had to report as fraud to my bank. Ordered the begining of December, have messaged on social media, sent 5 emails and nothing, silence.
This is a scam company

This is a scam! Ordered sweets for my grandchildren on 14th December, they never arrived. Automated email, no-one responding, cannot get my money back and have disappointed children. Shame on them

Awful. No delivery and no replies. Ordered a month ago.

I made an order on the 29th November. When it was delivered nearly 3 weeks later (I do understand Christmas is a busy time) I had 2 items missing. I emailed the support straight away and got a reply 2 hours later asking if the parcel had been tampered with. It handnt been and I also sent photos. I didnt hear anything so I emailed twice more with no response. I then emailed saying I would take it further as I had no more replies and ive paid for a product and not received them. I then got a response saying that they had been sent and I would get my missing items by the 22nd of December. That came and went its now the 13th of January and im still waiting for my missing items or a refund and no one is responding to my numerous emails and they wont answer the phone and their messages are full so I can't speak to anyone. Im 27 pounds out if pocket and cant get hold of anyone! Its absolutely disgusting! Its a shame as the items I did receive were all really good but the customer service is a disgrace and now im left out of pocket! AVOID this company i feel like ive been scammed!

I wouldn't recommend this online store. Placed an order of two 192g Hershey's chocolate bar with almonds on 14th December. Took them 8 days before they shipped my order. Received my order 3 weeks later and got wrong order. They sent me milk bar instead of the ones with almonds. Customer service still has not replied to me regarding refund. Horrible and waste of money!

Do not order from this company, I'm pretty sure its a scam at this point. Made an order on the 5th of December and still have not received anything (it's now the 13th of January). Wish I read these recent reviews before ordering as I defiantly would have not spent my money on them. I did email just to see what was happening but shock no response like many of these other orders. I did receive a "Your order is on the way" but have not had any emails off any supposed couriers which it's been handed over too...... Over all an horrific experience and at this point I've lost all hope.

Ordered some things from here and it took ridiculously long to arrive, then ontop of that a couple of items were missing when I received the package.

After continuous emails asking where these items are and if ill be receiving them ive jad no response at all.

Absolute joke

Ordered two weeks before Christmas and it turned up today, the 12th of January but it must have been travelling for a while because it went out of date in October 2024 😂😂😂😂 needless to say I would recommend avoiding 🤷🏻‍♀️

Ordered a month ago, order still not received and no response to enquiries. It is in the hands of my credit card company now I urge anyone who has been scammed by this company to do the same. Process a dispute.

Shocking. Took a month to send my order & when it turned up was not what I ordered! Do not order from these!!

DO NOT ORDER FROM HERE
I wish that I had read these reviews prior to ordering - I won’t make that mistake again!
I’ve emailed multiple times and submitted forms online, messaged on Instagram with absolutely no response. I don’t see how a company can take your money and then just completely ignore you.
I ordered 16/12
‘Dispatched’ 23/12 - no tracking information provided
No sign of parcel, absolutely no contact from the company.

Ordered weeks ago, left 5 emails to see order update, nothing but automated reply, wish I had read these reviews before I ordered. Do not order from this company.

Like everyone not received my order and you get no reply from customer service
DO NOT USE STAY AWAY!!!!

Placed an order at end of November for Christmas presents, received the order over 3 weeks later with 3 products missing and two incorrect items. I have emailed several times and this has not been rectified. Will never order from this company again and would recommend the same for anyone reading this review.