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American Auto Shield Reviews 

1,900
•
TrustScore 2 out of 5

2.1

Car Repair and Maintenance
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Rated 1 out of 5 stars

If I could choose no stars that would be the grade this warranty company deserves. They hide behind a technical service bulletin that is generic for many different type transmissions for various vehic... See more

Rated 1 out of 5 stars

Don’t use this company. I drive a BMW so I only take my car to a BMW dealer for any repairs. I have the diamond package which I pay a month a lot. So the arm to the wheels needed to be replaced au... See more

Rated 2 out of 5 stars

I am disappointed as many repair shops in VA will not work with Car Shield. Car Shield doesn’t pay the listed price for labor as stated in the policy. They pay an estimated dollar amount based on US N... See more

Rated 5 out of 5 stars

The Representative Kay for towing service was very professional, explained the process and towing coverage. She contacted the nearest towing company within 5-7 mins of our call. Go Pro Towing reached... See more

Company details

  1. Car Repair and Maintenance

Written by the company

Founded in 2002 and headquartered in CO, American Auto Shield (AAS) specializes in 3rd party administration, providing nationwide coverage and claims services for vehicle and home service contracts offered through dealers, agents, direct marketers, membership organizations and lenders. Our expertise, complemented by our strategic partnerships, allows us to develop and deliver products that provide superior coverage and service. American Auto Shield is a member of the Service Contract Industry Council (SCIC), an association that works with lawmakers across the country to develop fair and uniform regulation to protect consumers.

Written by the company

Vision
The first choice for service contracts.
Mission
To be recognized as the driver for innovation in our industry by delivering products and an experience our customers value.
Core Values
Integrity, Respect, Accountability, Innovation, Collaboration

Contact info

2.1

Poor

TrustScore 2 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 week

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2.1

All reviews

(1,900)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

On The Road Again

I was quite away from home and when I discovered I had a flat tire I almost panicked. Then I remembered I had Auto Shield which I had not used as of yet. I made the call. Everything was handled professionally, timely, and my service person Alex was very courteous and efficient. All my fears were gone and in record time I was on the road again. Thank you!

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Provider showed up promptly heard my concerns as it was late at night. Very respectful and professional will request that company again.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Courteous & Professional

He was very courteous and professional. He called ahead to let me know he would run a little late, and kept me posted on his ETA. I truly appreciated that.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service. Really felt like he cared about my car and situation because he asked about what was wrong and what the problem was and then he reassured me he was in route

14 November 2023
Unprompted review
Rated 4 out of 5 stars

The driver was very respectful and good…

The driver was very respectful and good to talk to about the situation. There’s no problems with the service. Just wish you could’ve happened sooner than one hour and 30 minutes but it is what it is. Thank you very much will recommend you again in the future if needed.

13 November 2023
Unprompted review

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