American Auto Shield Reviews 

My experience with this company was great. My customer service representative was very friendly and helpful in working with me to get my vehicle towed to the dealership that I requested. The transaction went smoothly just like clock work.

On time. Knowledgeable about what needed to be done.

The call went through right away, the customer service representative was friendly, courtesy and supportive.

Very Professional and reliable car was pick up in a timely matter. Driver was very helpful when explaining to the dealership what he seen during transporting the car.

contacted by service provider, kept us updated on arrival time. Very courteous and friendly.

He took the time and care to get my vehicle from A to B safely.
Thank You for your service.

I was happy to get a live person. I am disappointed that my repair was denied due to rust or corrosion. I live in a State where this is unavoidable. This makes me apprehensive about our future relationship. If you are going to deny a claim, and I have paid you on time every month for over a year is very disappointing to me. Are you here just to take my money? How can you offer me a piece of mind if I have to fear if you will stand behind me in a time of need????

Fast service. Very friendly.

Very quick prompt service. Towing person was professional and courteous.

He was there well before the estimated time. He was polite, courteous, and picked up and delivered my car as needed.

My car broke down on November 21,2023. I called the company to have my car towed. They towed it the shop I ask them to towed it to. The shop told me that a rod was thrown in the motor . They said the car was not cranking and when they finally got it crunk it sounded like metal hit metal. I called carshield to let them know the issue . That the shop don’t work on motor . They sent out another tower to pick the car up and take it to a shop that did . Now I been without transportation. This company been giving me the run around for a whole month. I heard so many bad thing about this company. I heard they only pay for this that small . But anything paying out for a big amount they will deny your claim. So the other company said they found metal shaving in the oil pan . So I’m waiting to hear from an adjuster. Because I work for an automotive company. I know as many time they get out there and crank that car. They only shaving metal down because metal has to rotate the baring to start the engine. An it shaving as they trying to crank the car. . Just waiting on the adjuster.

Be aware that this is American Auto Warraty's out for most every part of your car/truck. Para 25 of your contract

"Breakdowns as a result of a defect, product improvement or change that the VEHICLE manufacturer has announced as its responsibility by a
public recall, technical service bulletin and/or special policy for the purpose
of correcting such defect or product shortcoming.
that the VEHICLE manufacturer has announced as its responsibility by a
public recall, technical service bulletin and/or special policy for the purpose
of correcting such defect or product shortcoming".

Another "got-ya" this gives them an out on almost everything-
Para 8 BREAKDOWNS due to gradual loss of performance and resulting from normal
operation and use (due to VEHICLE mileage and/or age) unless worn beyond
manufacture tolerance, including, but not limited to: valve guides, valves, piston
rings, transmission clutch pack discs and bands.

Using affiliate spammers to generate leads, that's not very reputable.

Everything went fast very helpful and easy to talk to

The dispatcher got someone quickly. They locksmith arrived in the stated amount of time.

They were courteous. They were quick and they got it done. It's all you could ask for

The representative was very helpful and through. He made sure everything was taken care of before ending the conversation.