First rate customer service, can always reach a responsible person quickly, no annoying lengthy phone menu. Issues quickly dealt with, service appointments easy to schedule. (Dan is our service techni... See more
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See what reviewers are saying
We were given an appointment the day after we initially called, and the knowledgeable technician arrived as scheduled. He fixed the problem at that visit. I have worked with American Alarm for decade... See more
Company replied
Alarm needed repair. American came the next morning, diagnosed the issue and took care of the repair. Very experienced tech person. While he was here, he switched my contact method to wireless whi9ch... See more
Company replied
Love working with American Alarm. All their employees are knowledgeable and helpful. They always pick up the phone and take care of whatever we need promptly.
Company replied
Company details
- Burglar Alarm Store
- also in
- Fire Alarm Supplier
- Security Service
- Security System Installer
- Security System Supplier
About American Alarm and Communications, Inc. - Auburn
Written by the company
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Contact info
489 Washington St, 01501, Auburn, MA, United States
- 508-753-1322
4.7
Excellent
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alarm needed repair
Alarm needed repair. American came the next morning, diagnosed the issue and took care of the repair. Very experienced tech person. While he was here, he switched my contact method to wireless whi9ch allowed me to cancel my Verizon landline. Very pleasant experience!
3 March 2022
Reply from American Alarm and Communications, Inc. - Auburn
Ralph, thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Reply from American Alarm and Communications, Inc. - Auburn
Thank you so much for using us for your security provider. Please feel free to contact us again soon!
Love working with American Alarm
Love working with American Alarm. All their employees are knowledgeable and helpful. They always pick up the phone and take care of whatever we need promptly.
29 December 2021
Reply from American Alarm and Communications, Inc. - Auburn
We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need.
Fixing panel was very professional
Fixing panel was very professional. Especially the personal help using the system
24 November 2021
Reply from American Alarm and Communications, Inc. - Auburn
Hey Bruce, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
The best in MA
Was out of town for 45 days and each time the alarm was on (mice in the basement), my daughter and some times the police were alarmed. Excellent service. I have it for more than 12 years.
19 November 2021
Reply from American Alarm and Communications, Inc. - Auburn
Hey Nick, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
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