Ameliaarthurjewels Reviews 

203
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, most reviewers were let down by their experience overall. Customers frequently reported products were of poor quality, cheap, and flimsy, often not matching advertised images or descriptions online. Many felt items were significantly overpriced for their actual quality. Obtaining full refunds proved challenging, with offers of partial refunds or requirements to pay costly return shipping to China. The company's website was often seen as misleading, with concerns raised about its business model. However, some customers noted satisfaction with their purchases, finding items pretty and well-made for the price. A few also felt that products were delivered as promised and were happy with the overall look.

What people talk about most

Product

Users describe negative interactions with product, with many reviewers expressing disappointment regarding... See more

Quality

Customers had negative experiences with quality, consistently describing products as cheap, nasty, and poor... See more

Refund

Customers consistently note negative experiences with refund, often finding it impossible to obtain a full... See more

Price

Reviewers mention negative feedback about price, with many feeling that items are overpriced and not worth... See more

Website

Reviewers highlight significant dissatisfaction with the website, frequently describing it as misleading and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Very slow arrival of earrings. While they are quite nice and look vaguely like the pictures, they are cheap and look like something you might get for a fiver elsewhere. I can't be bothered to return t... See more

Rated 1 out of 5 stars

Scam scam as with Langford and Blake. American Express involved. Both not UK based. Returns difficult and expensive and if you do choose to return item not picked up at chinese delivery point. They... See more

Rated 1 out of 5 stars

Cheap rubbish. This firm is pretending to be a family concern and send you chinese tat in a nice jewellery box. They have the cheek to send a compliments card portraying Amelia (mother) being hugged... See more

Rated 1 out of 5 stars

SCAM COMPANY!! Need stopping!! Not happy with goods received. Requested a refund as promised on the site. Returned goods to China, with all the paperwork needed, as requested. They refused to refu... See more


Company details


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1.6

Bad

TrustScore 1.5 out of 5

203 reviews

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No history of asking for reviews

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1.6

All reviews

(203)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful - avoid

Slow to arrive. Product awful - plastic 'stones', cheap metal, shapes not even centred; colours do not match those shown in the photograph.

Feel stupid for having fallen for what is clearly a scam. Awful fake card from the alleged "Amelia" in the box - the pretence that this is a family business is ridiculous (and again, I feel stupid for having fallen for it).

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

I can only repeat what other reviewers are saying. Amelia and Arthur are no doubt AI images to draw you in...small family business based in London??? Definately not, but a very slick website. My tracking order number for Royal Mail actually worked. I ordered a pair of earrings under £20 which arrived today. Much much smaller than the online photo and in a plastic bag. Strangely this was all placed in quite a nice jewellery box which probably had more value than the earrings themselves. Avoid, it's just cheap Chinese tat.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague!

I wish I had checked Trustpilot ( I usually do!). Terribly poor quality . The ear rings I ordered were impossible to fit on the ears! The original price in the ‘sale’ was £50! What a joke!! I emailed them but don’t hold out any hope for a refund! Don’t touch with a barge pole!

15 September 2025
Unprompted review
Rated 1 out of 5 stars

Company a scam

Please do not order from this company, The link to order number for the Post office does not exist. I will contact my card provider. How are these people allowed to rip innocent people.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Cheap rubbish from China

Dreadful...cheap tat from China !!
Website makes the items look lovely ...nothing like it when it arrives !!
£20 down the drain .Feel so stupid I was taken in by this
Beware the stuffs rubbish !!

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality

Terrible quality. Return address is china, so I imagine they were made there too. They offered 20% refund which I took, because posting to China would have cost the same. I will pass them on to a local raffle!

15 September 2025
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam. Total rip off, cheap badly made rubbish. Won't give any money back, ridiculous return address and only offered 25% back. Do not waste your money. Past it on to stop others getting scammed.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service and equally…

Dreadful customer service and equally dreadful product. They are refusing to give me a full refund unless I pay the return postage. The item was broken and faulty when received. I have had to contact them multiple times and am given unsatisfactory options about discounts on my next purchase. I will never be buying something from this company again! This is against the Consumer Rights act. DREADFUL!

14 September 2025
Unprompted review
Rated 4 out of 5 stars

Ordered three pairs of earrings

Ordered three pairs of earrings, but only two arrived. I contacted them, and the missing pair were sent without any trouble.
I am very pleased with my purchases, and have already had compliments

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Don't be taken in by the slick website…

Don't be taken in by the slick website etc - it's not all being curated in a kitchen in the Cotswolds more like a sweat shop in China. The earrings I ordered took so long to arrive I tried to get a refund several times. Many emails and several weeks later they refused to refund and insisted I keep the goods and get 25% off or send them back to China. Postage would cost as much as the earrings - which are tarnished already and cheap rubbish - nothing like the photo.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

I would put in a minus if possible

I would put in a minus if possible. I ordered 2 sets of earrings, arrived in a reasonable timeframe but boy did they look different to the pictures on the website. One broke after 3 wears, contacted customer services, no response. Wish I’d checked the reviews, lesson learnt!

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Not recommended

Believed this was UK jeweller. Wanted to return the earings as too heavy to wear and return offered.
Turns out return is to odd address in China and costs more than item. They offered me 30% refund.
Wish I had read reviews on here before I bought and would not recommend.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Amelie and Arthur scam company

This company is nothing but a scam, the earrings are not wearable as you can’t get the posts through your ear. They will not refund, they state they are a British company, but their products come from China. Avoid this company at all costs. I’m not sure how they are still trading, at the very least they need to be looked into.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, big sob story about family company closing hence the half price sale. Ring tarnished within 3 weeks of wearing, made my finger black and itchy. Cheap cheap tat . DONT BUY… wish I’d read reviews first! They offered 30 % off next order but I wouldn’t wear anything for free like this … AVOID!!!

11 August 2025
Unprompted review

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