Alza.cz Reviews 

I ordered a gym bench to be delivered on Thursday, got an email that it would be delivered on Friday. Waited all day for it on Friday and nothing, not even a message saying they wouldn't deliver. It's now Saturday morning and I'm on the phone waiting for the last 10 minutes to speak to someone. The pity is I paid for the product upfront, I'll have to go to the store in person as contact seems to be impossible. Terrible service.

Checkout is useless. Encountered two bugs when i tried to order my stuff.
Also, wanted to order notebooks (paper) for school. It was impossible to find.
Alot of crapy items show up when you use the search function also.

In the Czech Republic, misleading advertising and failure to honor advertised delivery terms fall under:

Act No. 634/1992 Coll. on Consumer Protection

Civil Code (Act No. 89/2012 Coll.)

Under these laws, companies must not provide false or misleading information about key elements of a sale — including delivery times.
If a delivery timeframe was part of your decision to buy, and they didn’t meet it, you can demand compensation or even withdraw from the contract.

Alza.cz stated for my order "Order by midnight, ready in the AlzaBox in the morning!
We guarantee a specific delivery speed to AlzaBoxes for selected products in each region, as indicated by the colour label. And with AlzaPlus+, delivery to an AlzaBox is free."

My order met these conditions but was not honored.

These guys are a nightmare, we were ordering 280K yearly from them in various things. And the management sold us on some leasing devices saying its better than buying, fine we did it, then the issues started. They could not automatically deduct from our cards the payments they had to have bank transfer inmagine in todays day and age bank transfer, so we had not employees that did this, we had to bring in an external person to pay out invoices on alza every month, but that was not good enough as every 14 days they will send it to a debt collector because god help if they have no auto payments, no 30 day payment time for montly processing.

We cancelled everything and Amazon signed a contract as they expand in SK and CZ more, trought Nivy tower we spread the message of Amazon and its great we get a referral from amazon and customers get a better service, what a breath of fresh air. Enjoy your debt collectors 20 euros, desperate company, the harassment was crazy. So happy to be done with ALZA.

I am writing to share my deeply frustrating warranty experience with Alza.cz to warn potential customers.

I purchased an Arctic Liquid Freezer II cooler (Order Number: [463788979]) from Alza.cz.

The product failed within the warranty period. I contacted Arctic's official RMA service, who were very responsive.

After diagnostics, Arctic's official support confirmed in writing (email) that the cooler had an "irreparable manufacturing defect."

With this official confirmation, I contacted Alza.cz to request a refund, as is my right under EU consumer law.

Alza.cz refused my claim. They are demanding a physical "official document with a stamp and signature," despite knowing that the manufacturer's official confirmation is a verifiable corporate email. The manufacturer cannot provide a document in this archaic format.

Alza.cz is using a bureaucratic technicality to avoid their legal responsibility. They are knowingly creating an impossible hurdle for the customer. While the manufacturer (Arctic) ultimately offered me a solution, the behavior of Alza.cz was obstructive and, in my opinion, deceptive.

Be very careful when dealing with Alza's warranty claims. Their process seems designed to make you give up. I have all the email correspondence to prove these facts.

Everything

They are the most reliable company Ive buyed stuff from. Customer service is very reachable, delivery fast. I myself had some problems and took longer to solve than I wished for with product reimbursment but that stuff happens and I think competition would do much worse.

After more than 2 years as a loyal customer and premium subscriber, I can honestly say that Alza.cz is probably the best online and offline shop I've ever used. It's truly Czechia's Amazon, and in all this time, I haven't had a single disappointment.

What really sets Alza apart is their superb customer service. They don't just process your requests - they genuinely care about their clients. Their premium subscription has been worth every penny for a regular user of their shop.

The speed of their service is absolutely incredible, especially their collections even on weekends. I can't tell you how many times this has saved me when I needed something urgently. Their weekend operations run just as smoothly as weekdays, which is rare to find anywhere.

Having access to their widely available pickup boxes 24/7 means I can collect my orders whenever it's convenient. The "Order by midnight, receive in the morning" service is fantastic - I've literally ordered something on Saturday night and picked it up Sunday morning. The convenience is unmatched.

When I've needed to return anything, their refund process has been remarkably smooth and fast. No bureaucratic delays or unnecessary complications - they handle everything professionally and get it sorted quickly.

Recently, I had an issue with my Nothing earbuds where one of the pods stopped working properly. I was prepared for the usual warranty runaround that most companies put you through. Instead, Alza completely exceeded my expectations. Within just 10 days, they sent me a brand new set - not a repair or refurbished unit, but completely new earbuds. This level of warranty service is something you just don't see anymore.

Their physical stores are equally impressive. The staff is incredibly friendly, helpful, and always smiling. What's been particularly valuable for me is that all their agents speak English, which makes everything so much easier. The speed of service in-store matches their online excellence - you're in and out quickly without any hassle.

After using countless online retailers over the years, I can confidently say that Alza operates at the same level as Amazon. Their logistics, customer service responsiveness, and innovative solutions are truly world-class.

In a world where people are quick to post negative reviews and complaints, I felt it was important to recognize truly exceptional service when you experience it. Alza has earned this praise through consistent excellence over my entire experience with them. If you're shopping in Czechia, whether online or in their stores, honestly look nowhere else. They've set the bar incredibly high, and I can't imagine shopping anywhere else now.

I've consistently had outstanding experiences with Alza.cz, and I can't recommend them highly enough. They truly excel in every aspect of their service, making them my go-to online retailer.

First and foremost, their delivery is incredibly fast and reliable. I'm always impressed by how quickly my orders arrive, often much sooner than expected. This efficiency is a massive plus, especially when you need something urgently.

Beyond just speed, their customer support is top-notch. Any time I've had a question or needed assistance, their team has been incredibly responsive, helpful, and professional. It's refreshing to encounter such dedicated support.

But what truly sets Alza.cz apart is their immediate product availability. It's a huge advantage that they nearly always have the items I'm looking for readily in stock. This eliminates the frustration of long waiting times and ensures you can get what you need without delay.

Overall, Alza.cz consistently delivers a seamless and satisfying shopping experience. If you're looking for a retailer with great delivery, fantastic support, and products immediately available, look no further!

Good deal.
Great support.

Terrible customer service! They overpromise delivery times. Once you try to contact them, there is no chance to reach them. I tried to connect with 2 agents, i waited 20 min in the chat and the chat got dropped.

I have always had a good experience. Fast delivery and reliability

Their delivery was lightning fast—my order arrived much sooner than expected. Plus, they're always running amazing discounts, making it easy to snag great deals.

The website was super user-friendly, making it easy to find exactly what I was looking for. Delivery was quick and efficient, and everything arrived in perfect condition.

DO NOT BUY WASHING MACHINES ON THE ALZA!!! They do not take responsibility if any repairs are needed within the warranty period, they send you to contact the supplier but they do not respond either, they say they will arrive and they do not arrive, I suppose to kill time for the warranty to expire.

Very disapointed, buy goods, receive it broken, ( help with return fast) but pick up and refund amount not really, i try to call to speak with a superviser, not possible, but the customer service cant help, so at least if you cant why you dont conect with somebody who can . I want to buy another product from them ( even i dont understand why) and nobody can help, i dont know whats wrong, i think they dont want clients

It was never as bad as it is recently. The orders are delayed every single day, saying it will arrive tomorrow. Longest I waited was a week before contacting customer service and even then they could not say what is happening with the order. Refund was given eventually and now once again- order delayed. I already lost count home many delayed orders I had. Stopping to use it. Rubbish

They gave me a broken laptop and refuse to refund me, they keep trying to fix it and they always do it under 30 days so that the refund doesnt go through. I got scammed on a 2,000 euro laptop and no body is willing to help me

I regularly buy thing on this website, household stuff and electronics, perfect service, delivery to AlzaBox is excellent and when I had to resturn something I received the refund straight away