While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the quality of the products, especially the diffusers and essential oils, often describing them as excellent, well-made, and effective in filling rooms with fragrance. Many appreciate the stylish design, ease of use, and the long-lasting nature of both the products and their scents. The delivery service is consistently praised for being super speedy, quick, and ensuring items arrive in perfect condition. However, some customers also noted issues with customer service, reporting that their inquiries were ignored or that responses were unhelpful, particularly concerning faulty diffusers or discrepancies in product descriptions. A few people were dissatisfied with diffusers breaking or not working as expected, and some raised concerns about the accuracy of oil descriptions and ingredients.

What people talk about most

Product

Consumers express satisfaction with the product, highlighting its quality and effectiveness. Many reviewers... See more

Quality

Clients share positive opinions on quality, frequently praising the durability and performance of products... See more

Delivery service

Reviewers express high satisfaction with the delivery service. Customers consistently praise the super fast... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the product's ease of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many consumers praise the excellent customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really like this but the instructions on how to actually attach the oils are non existent. I spent at least 2 hours doing all kinds of web searches just to learn the correct way to attach it, even the... See more

Rated 5 out of 5 stars

The Nebula diffuser is definitely worth far more than the five stars I can give it on here. The unit itself is very smart and understated and would look good in any room, whatever the decor. It is s... See more

Rated 5 out of 5 stars

Incredible fragranced oils and essential oils... The best I've found and I've been trying various oils for years. Their Nebula waterless diffuser is also amazing, the best scent throw and contro... See more

Rated 5 out of 5 stars

Nice little device, the scent comes through straight away. There are several different settings for the timer but not it is not complicated to set at all. First I wasn't sure if the smaller 10ml bottl... See more


Company details

  1. Home Goods Store
  2. Flavours, Fragrances and Aroma Supplier

Written by the company

Aluxury® Collection is the home of premium essential oils, diffuser oils, and the award-winning Nebula waterless diffuser, all designed to fill your home, workspace, or any space with luxurious aroma. Rooted in the heart of the UK, this small, family-run business has built its reputation on uncompromising quality, impeccable craftsmanship, and exceptional customer service. Each product reflects a passion for creating a unique sensory experience, from our pioneering electronic diffusers to our carefully curated range of pure essential oils and luxury diffuser blends. Whether you seek to create an invigorating atmosphere or a tranquil haven, Aluxury® offers bespoke solutions that elevate your surroundings and enhance your well-being.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big Fragrance Power in a Small, Stylish Package

I honestly couldn’t recommend the Nebula portable waterless diffuser more. I chose the Nebula because it was far more affordable than some of the leading brands, but it performs just as well—if not better.

It’s incredibly easy to use, and I love how portable it is. Being able to move it around the house is such a bonus, especially in an open-plan space like mine. The scent throw is amazing—it really fills the room without being overpowering.

I’ve only charged it once so far, and it’s lasted for days with daily use, which really impressed me. It’s also a lovely, neat-looking little device that fits in beautifully with my home.

I’m also very pleased with the service from Aluxury Collection. Such a great product and excellent service —I really can’t rate highly enough.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic perfume in a diffuser which…

Fantastic perfume in a diffuser which truly mattress the fragrance of black opium which I ordered I can be confident that all other fragrances will be as good the delivery was quick and I shall be ordering many more items from Aluxury

28 March 2026
Unprompted review
Rated 2 out of 5 stars

Unimpressed with customer service & oil arrived different to advertised

As a first time customer I purchased 3 of their essential oils, one of which called “Dark Engima.” On their website both the bottle and description of this had “tobacco, honey, sandalwood and amber.” When I recieved the oil, it was labelled as Dark Enigma but with “nutmeg, spice, orange, patchouli, lily, musk and amber”, which coincidentally were the exact notes for one of their other oil mixes on their website. It smells like the a floral, Christmas scent rather than the tobacco, honey, sandalwood and amber. I’ve reached out to them 4 times (once on social media) to clarify if this is the correct oil, or whether there has been a labelling mix up, or whether they’ve changed their recipe. It’s been around 5 months now and they still haven’t got back to me. I checked before writing this, it appears the oil that coincidentally had the same notes has disappeared from their website, but ‘dark enigma’ is still there. I would like clarification because the oil turned up with a different label and scent than advertised.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

The device is not very good

The device is not very good. It’s quite loud, loud enough to be heard from across the room over the tv. I have used with their own oil and another reputable brand, and both don’t seem fill the room with fragrance. Overall very disappointing.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Original diffuser was not working…

Original diffuser was not working properly when arrived contacted company who kindly and diligently sent out replacement diffuser when back in stock I also ordered spare for myself also
Item is now working well with no issues

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service & products


1st time using Aluxury & what an Amazing service! Ordered on Thursday evening & arrived Saturday! X3 oils arrived in a lovely drawstring bag. Happiness essential oil is delightful. Fresh, strong smell that fills the whole house! This oil is much nicer than a well known brand & I will continue to use Aluxury for my products! Thank you!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Amazing Quality Essential Oils.

Lovely fast delivery. I ordered 3 essential oils (Vanilla, Agarwood and Jasmine) and every one of them had a lovely strong scent. I am especially pleased with the Agarwood and Vanilla!
I was sent a small size of of Vanilla Essential Oil instead of the 100ml one by mistake. When I contacted Aluxury about this, they very swiftly arranged for the correct item to be sent to me and kindly let me keep the one they had already sent to me! Very happy with my shopping experience. Recommend!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous product

The Nebula diffuser is definitely worth far more than the five stars I can give it on here.
The unit itself is very smart and understated and would look good in any room, whatever the decor. It is simple to operate after watching the explanatory video and is virtually silent. The best part is the wonderful fragrance choices which last for ages. The clever design means you can use it in a car's cup holder and enjoy the scent when driving too.
I wouldn't hesitate to recommend the Nebula - I have just bought one each for our three daughters!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift (nebuliser) for a…

Perfect gift (nebuliser) for a mother-to-be. A safe way to add fragrance to your home when the sense of smell is heightened. Looks stylish and minimalist, and blends easily into the environment. The oil lasts longer than expected.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company for diffusers

I’m so pleased that Aluxury sell these spare cartridges. I leave them in my bottles to make changing over fragrance so much easier. I plan on buying more when they are back in stock. I now own 2 of their diffusers and lots of their fragrances.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

very good Product

very good Product, fills the room with fragrance in no time. Also Excellent customer service and very quick response time to an order inquiry. Thank you

3 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look