Alpine Dog Co. Reviews 595

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting their durability and robust construction, which often exceeds expectations and lasts for years. The ordering process is frequently highlighted as easy, with many appreciating the fast delivery, often receiving items earlier than anticipated, even with personalization. Reviewers also commend the customer service for being helpful, responsive, and providing personalized solutions, making interactions pleasant and efficient. However, some people mentioned issues with orders, such as receiving incorrect items, missing components, or products that did not match the customization requested. A few customers also reported dissatisfaction with customer service, citing unresponsiveness to inquiries about order changes or sizing discrepancies, and in some cases, a perceived lack of resolution for product issues. Additionally, some reviewers found certain products, like harnesses, to be unexpectedly heavy or to have design flaws that affected fit and comfort for their pets.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising the durability,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, durable,... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering,... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency, resourcefulness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick and fast shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I originally ordered the wrong size collar and realized as soon as confirmation came through. I reached out via IG & email, Alpine responded quickly on both and was able to rectify my error without is... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more

Rated 5 out of 5 stars

Ordered during their Boxing Day sales. A very polite lady called me explaining they had sold out of an item that I purchased and offered a solution that was very pleasing and was promptly shipped. T... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

595 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product is AMAZING

The product is AMAZING. We had a slight hiccup in the order but the owner graciously fixed it immediately. Will absolutely continue to do business with this amazing company

1 December 2025
Rated 5 out of 5 stars

My recent purchase of a 2" Alpine dog…

My recent purchase of a 2" Alpine dog collar looks great and is very well constructed, and a nice bonus my dog loves the tug toy that was included with the collar. Very happy with the purchase thinking a bout upgrading my dogs leash in the future.

3 December 2025
Rated 5 out of 5 stars

Love these collars

Love these collars! I love the professional look, and they are really nice quality

I use them on my Demo Dogs when they come to Training sessions and Business events

Highly recommend!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Love love love my dog’s new collar

Love love love my dog’s new collar! Super sturdy, walks looks beautiful, and shipped quickly. Only gripe is there’s a slightly jagged edge on the collar that I had to file down. I can see this lasting a while.

1 December 2025
Rated 5 out of 5 stars

Excellent product

Order came very quickly, even with personalization, and the quality of the products are better than anything you can find in store. Very well made, and extremely happy with my purchase. Highly recommend.

28 November 2025
Rated 5 out of 5 stars

I bought a leash and collar for my GSD

I bought a leash and collar for my GSD, the quality was more than I expected at this price point; having paid double for similar products in the past and the custom stitching seems durable. Overall, I am impressed.

24 November 2025
Rated 5 out of 5 stars

Very well made!

The sizing is easy to understand and the collar is a very well made! I’m about to order the matching leash because i can tell these will last forever

20 August 2025
Unprompted review
Rated 3 out of 5 stars

Great collar but missing leash.

Received my collar and absolutely love it, ordered a leash as well and it was missing from the package. Contacted the company about the error and still waiting on confirmation if they shipped it over a week later.

30 October 2025
Rated 5 out of 5 stars

10/10

Looks awesome! Great quality and style. Easy to order and delivered quickly. Love the embroidered name, so much better than a cheap metal dangle for identification. Looks built to last

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Great collar but disappointed on the…

Great collar but disappointed on the placement of the stitching of my dogs name and the do not touch symbol. The collar is way too tight to make it so that you can’t see it so to fit properly the name has to be put under the clasp so you can’t really see the name.

24 September 2025
Alpine Dog Co. logo

Reply from Alpine Dog Co.

Hey Danielle, the name placement would be based on the measurements you provided with your order. If you send us an email we can check to be sure the collar is sitting at 19"!

Rated 5 out of 5 stars

Great Products all round!!!

I first bought a collar about a year ago and both my husky and I love it, he's a puller and have never had any issues so when it came time to replace his harness, this was an easy buy. My boy isn't a fan of putting on a harness but when this one came in he was excited and happy to put it on. Fits like a glove, the patches look great and the 15ft biothane leash is perfect for letting him get wet while I stay dry!

10/10 highly recommend!!!

24 September 2025

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