Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal... See more
Company replied
Contract from EE was coming to an end so thought I'd give them a ring as heard good things. So glad Idid! First Class customer service from start to finish. Installed next day, sorted everything with... See more
Company replied
Easy to contact - clear simple pricing AND fixed for contract term. Engineer visited to survey as we had special request about where cable entered property. He sorted it and within days next engineer... See more
Company replied
Company details
About Alncom
Written by the company
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Contact info
Alncom, NE662PF, Alnwick, United Kingdom
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5.0
Excellent
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service
From the point of contact to follow up after installation, the process was made easy by the professional team at Alncom. We were struggling with our service at our property from our previous provider. Alncom performed the switch to full fibre with ease, highlighting the process during our call. The installation engineer went through where would be best to route cables and made sure the installation was tidy. We had one issue with drop of internet, which Alncom quickly resolved and had an engineer put same day. They followed up with a call to make sure we were happy with the service. Speeds are as advertised and customer service is exceptional. Highly recommend.
3 February 2026
Unprompted review
Reply from Alncom
Hi Bradley, we are so glad you made the decision to change providers and switch to us. We would like to thank you for taking the time to share your experience and giving us 5*'s.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Support a local business - switching is easier than you think
After many years with the same phone/internet provider I nervously decided to switch to a local provider offering a more cost effective and faster service. The switch was seamless and quick - and even better it was organised by people who were easily contactable and responsive. My initial trepidation was unfounded and my advice would be - do it it is easier than you think!
28 January 2026
Unprompted review
Reply from Alncom
Thank you Rosie for your recommendations and giving us 5*'s we are extremely grateful to you for taking the time to write your review.
If you want any advice with regards to your Alncom Broadband in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great customer service.
I became a customer because I got a great deal on Fibre to the house.
I stayed because of the excellent customer service.
Everyone I’ve spoken to at the company have been helpful, professional and in one case very patient with an elderly technophobe!
I’m gutted that an impending house move means I’m having to leave and source my Internet from elsewhere.
10 February 2026
Unprompted review
Reply from Alncom
Hi Alan, thank you for your glowing review of the service you have received from our Alncom teams, we are truly grateful to you for sharing this with us.
If in the future you do move to an area we can connect, please do not hesitate to contact us on 01665 6014 816 and we will be happy to help.
Team Alncom
Fantastic service
Got an Alncom flyer through the door so I thought I'd call them to enquire as my EE contract was about to end. Fantastic service, broadband up and running the next day, much easier to contact than EE and a local company to boot
5 February 2026
Unprompted review
Reply from Alncom
Thank you simon for your 5* review, we are so pleased we were able to connect you so quickly and look forward to providing the best service possible for you.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team alncom
Excellent service and customer care!
Excellent service! When reporting an issue regarding problems accessing a website, Alncom took up the problem and solved the situation promptly and efficiently. I would have no hesitation in recommending them to anyone as a top provider!
7 February 2026
Unprompted review
Reply from Alncom
Thank you Mrs L Bridge for your kind words and leaving us your 5* star review.
We really appreciate your feedback with regards to the issue you were having.
Our teams will always do their utmost to solve any problems if and when they may occur and are glad that this was dealt with promptly and efficiently with a positive outcome.
We would also like to thank you for not hesitating to recommend us.
If you need us for any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team alncom
We've been customers for almost 3 years…
We've been customers for almost 3 years now and the service from Alncom has always been outstanding. Whenever we've had a question the response is always immediate. Top service.
7 February 2026
Unprompted review
Reply from Alncom
Hi Cliff, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s. Our teams thrive on providing the best service possible to our valuable customers.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very good service!
Very good service. Started with a courtesy call about how the system was working, which had deteriorated a bit. Couple of days later it was all sorted by a couple of nice lads who were very knowledgeable. Very efficient!
5 February 2026
Unprompted review
Reply from Alncom
Thank you Pete, for your 5* review, we are very grateful to you for sharing your experience that you have received from our teams at Alncom.
We look forward to continuing to provide you with the best service possible.
If you need us in the future for any support please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
Broadband switch to Alncom
My contract with BT was coming up for renewal. I decided to change to Alncom partly because they offer better value packages but also their straight forward approach to pricing seems to offer an escape from the dialogue you are forced to have with the national providers to haggle them down from the first price they offer you. My next-door neighbour switched last year and gave me very positive feedback.
The switch went smoothly on Monday. All the staff I have dealt with, from the installation team to the admin staff, have been friendly, polite and efficient. It is great to get straight through to a local office without delays or battling with automated help systems. A special mention for the technical support team who have been very patient trying to resolve an issue with my elderly laptop.
2 February 2026
Unprompted review
Reply from Alncom
Thank you Juliet for your kind words and for giving us 5*'s. We are so glad that everything was straight forward for you from the beginning with choosing your package to dealing with our teams.
We look forward to serving you as our Alncom customer and providing you with the best service possible.
If you have any queries please do contact us on 01665 604 816 or email help@alncom.cu.uk and we will be happy to help.
Team Alncom
Reply from Alncom
Hi Philip, thank you for your 5* review, we truly appreciate your support.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service and great to…
Excellent customer service and great to use a local company
5 February 2026
Unprompted review
Reply from Alncom
Thank you Carole for your continuing support and taking the time to write you 5* review, we thrive on providing a personalised service to our valued customers.
If you need us in the future, no matter how small your query is, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Great high speed product
Great high speed product, amazing service (not that I've ever had to contact them with a fault) and a great team.
Have just come to the end of a 2 year contract and have renewed this straight away. Wouldn't look anywhere else having used household names previously.
5 February 2026
Unprompted review
Reply from Alncom
Hi Kathryn, thank you for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
House move.
Recently moved house and of all the services, utilities etc dealt with Alncom by far the best! So easy to contact and excellent customer care. Recommend to all.
27 January 2026
Unprompted review
Reply from Alncom
Hi Tim, we are extremely grateful to you for your continuing support as our valuable Alncom customer and thank you for taking the time to leave your 5* review.
We would also like to thank you for the recommendation, our teams strive to do their utmost to provide the best service possible.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Glad we changed to Alncom
Have used Alncom for around 5 years and our experience from the initial enquiry, installation and ongoing usage have all been excellent. We have had a couple of issues (lost signal and damaged wiring) both caused by work inside the house which were promptly fixed by Alncom within 24 hours of reporting the fault. All in all, we’re glad we changed from our previous, expensive and unreliable provider.
2 February 2026
Unprompted review
Reply from Alncom
Thank you Andrew for your 5* review, we are extremely grateful to you for continuing to support Alncom by being our valuable customer. If you have any queries or need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reply from Alncom
Thank you Stuart for your 5* review, we are delighted that you are impressed with our teams and our service.
If in the future you do need us please do contact us on 01665 604 816 and we will be happy to help.
Thank you again Stuart
Team Alncom
From my initial phone call it was fitted same day
From my initial phone call, to the arrival of the installation team, it was four hours.
The work was done in an efficient and tidy manner and the operatives first class.
I've never had an issue with the system so I would reccomend this business.
Les
6 February 2025
Unprompted review
Reply from Alncom
Hi Les, thank you for your glowing 5*review, we really do appreciate your support and taking the time to share your Alncom broadband experience.
If you need us in the future for any support, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I am very impressed with Alncom
I am very impressed with Alncom. The installation was faultless, exactly as promised. The customer service was superb. Thankyou for setting up my TV, Laptop phone etc. I would not hesitate to recommend Alncom to anyone who is thinking of changing their Broadband supplier.
30 January 2026
Unprompted review
Reply from Alncom
Thank you Sheila for your fabulous 5* review, we are delighted that you have been impressed with our teams and the installation of your Alncom broadband.
We would also like to thank you for the recommendation, this is very much appreciated.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient setting up process and good…
Efficient setting up process and good coverage and service since. Supporting local business
2 February 2026
Unprompted review
Reply from Alncom
Thank you for your 5*review, our teams really do appreciate you taking the time to share your views on your Alncom Broadband.
If you need any support in the future please do call us on 01665 604 816 and we will be happy to help.
Team Alncom
They installed the system without any…
They installed the system without any fuss or mess. It works really well. I haven't had any cause to contact them , but they will occasionally get in touch to make sure everything is okay. Cannot fault this company
19 June 2025
Unprompted review
Reply from Alncom
Thank you Alan for your 5* review, we are truly grateful to you for taking the time to share your experience of your Alncom Broadband.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need any support in the future and we will be happy to help.
Team Alncom
Being using Alncom for 3years now…
Been using Alncom for 3years now brilliant service always, if ever a problem occurs dealt with as soon as possible engineers very efficient and polite and customer service excellent.
2 February 2026
Unprompted review
Reply from Alncom
Thank you Hazel for leaving your 5* review and for your continuous support, we are extremely grateful to you.
We look forward to continuing to provide you with the best service possible.
If you need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reliable and responsive
Reliable broadband and responsive, friendly customer service - hope it remains that way
30 January 2026
Unprompted review
Reply from Alncom
Thank you for your kind words, and giving us 5*'s we are thrilled you have had a great experience with our teams at Alncom. We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any support to you in the future.
Team Alncom.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.