I would avoid this company purely due to their return policy. The customer pays shipping both ways, so you are essentially paying for the privilege of trying something on. When your return an item, yo... See more
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The customer service was SO quick to respond to my email. Lightning quick- within minutes. I accidentally ordered the wrong color and did not realize until I placed the order- I requested if they coul... See more
Company replied
The tracking code is a scam, 5 days after buying my dress and nothing, don't know were it is, you call the number nothing, you send and email, the same generic answer. They also say that if you sen... See more
Absolutely in love with this store! Every piece looks stunning the designs are so elegant, feminine, and thoughtfully created. You can really feel the passion and attention to detail in every collect... See more
Company replied
Company details
Written by the company
Founded in 2019, Almond Muse is committed to creating well designed pieces that combine simplicity and elegance. Our focus is on timeless styles with quality craftsmanship, offering versatile dresses made to be worn effortlessly for any occasion.
Contact info
United States
- +1 (213) 857-0481
- info@almondmuse.com
- almondmuse.com
Breach of guidelines
Fantastic and quick customer service
The customer service response time was vey quick and they answered all my questions and concerns.
3 April 2026
Unprompted review
Reply from Almond Muse
Dear Odia,
Thank you so much for your kind review.
We are very happy to hear that you had a positive experience with our customer service and that our team was able to respond quickly while addressing all your questions and concerns. Providing prompt and helpful support is always our goal.
We truly appreciate you taking the time to share your experience.
With care,
Almond Muse Customer Support
The customer service was excellent
The customer service was excellent, I had sent my dress to my old address. They were able to help me re route it. It arrived about 12 days from order. It’s beautiful quality, material and fit. It comes in a beautiful satin bag. I’m very pleased with my order.
3 April 2026
Unprompted review
Reply from Almond Muse
Dear Gaudy,
Thank you so much for your lovely review.
We are delighted to hear that our customer service team was able to help reroute your order and that everything arrived safely. It also means so much to know that you are happy with the quality, fit, and presentation of your dress.
Your kind words truly made our day. If you would ever like to share a photo or video of your look, we would be absolutely delighted to see it.
With care,
Almond Muse Customer Support
The Muse Vibe
What better brand than the one called almondmuse??? The Vibe Muse is elegance , sweetness , femininity , assurance all we are looking for is to gather in a single brand, I love this vibe, I am delighted with it
Quelle meilleure marque que celle appelée almondmuse ??? Le Vibe Muse c’est l'élégance ,de la douceur ,de la féminité , de l'assurance tout ce que nous recherchons, c'est rassembler dans une seule marque, j'adore cette ambiance, j'en suis ravie 🤩🥰✨
3 April 2026
Unprompted review
Reply from Almond Muse
Dear Rachel,
Thank you so much for your beautiful words and for sharing such a lovely review.
Your message truly means a lot to us. We are delighted to hear that Almond Muse makes you feel elegance, softness, femininity, and confidence, as this is exactly the feeling we hope to bring through our brand.
"Merci infiniment pour votre magnifique retour. Nous sommes ravis de savoir que l’univers Almond Muse vous plaît autant et qu’il reflète tout ce que vous recherchez en une seule marque."
With care,
Almond Muse Customer Support
Made cancelling my order easy
2 April 2026
Unprompted review
Reply from Almond Muse
Hi Olivia,
Thank you so much for taking the time to share your feedback.
We are very glad to hear that the cancellation process was easy and smooth for you. Providing clear and helpful support is always our goal, and we truly appreciate your kind words.
With care,
Almond Muse Customer Support
Love it
I really love these clothes and the quality looks great on the pictures hopefully it looks the same in real life so exited to tey them!
2 April 2026
Unprompted review
Reply from Almond Muse
Hi Julie,
Thank you so much for your lovely message! We’re so happy to hear that you love the styles and are excited to try your pieces.
We hope everything meets your expectations once it arrives and that you feel amazing wearing them!
With care,
Almond Muse Customer Support
Reply from Almond Muse
Hi Iulia,
Thank you so much for your lovely feedback! We’re thrilled to hear that you love the dresses, the quality, and the fast shipping. It truly means a lot to us!
With care,
Almond Muse Customer Support
I bought a dress twice on accident and…
I bought a dress twice on accident and when messaging for a refund. The email got to me quickly and my refund is already in the process. I appreciate the speed and dedication the store is in helping their customers.
31 March 2026
Unprompted review
Reply from Almond Muse
Hi Kathie,
Thank you so much for your kind feedback! We’re really glad to hear that our team was able to assist you quickly and that your refund is already in process. Providing fast and helpful support is always our priority.
We truly appreciate your support and understanding!
With care,
Almond Muse Customer Support
Not off to a great start...
My first issue is the lack of response. I tried calling customer service several times only to be disconnected or often just silence. I emailed Almond Muse since 3/18 looking for confirmation and an update on my order that has been stuck in "label created" for two weeks now. My second issue is that I am not sure if I was scammed. The "viral" dress in white, size medium has been sold out for days. I got an advertisement saying that the dress I wanted is available if I purchase shipping protection. After trying to remove the shipping protection several times, I gave up and got out of the screen. When I went back, the dress was no longer in my cart and said sold out when I searched for it. Then I get an email stating I left items in my cart and lo and behold, its my dress in the right size and color even though it said sold out but I must purchase the shipping protection. So I purchased it. When I received my confirmation, it says the right dress, color and size but the pictures is of a yellow dress and now its been over two weeks and no update on shipping or response from Almond Muse.
31 March 2026
Unprompted review
Reply from Almond Muse
Hi Kristina,
We’re truly sorry to hear about your experience and understand how concerning and frustrating this must feel. The lack of response, delayed shipment, and confusion around product availability are not the experience we aim to provide, and we sincerely apologize.
Please allow us to clarify a few important points. While we do offer a 30-day policy for returns or exchanges on eligible items, certain conditions do apply, such as the item’s sale status and whether it meets our quality assurance return standards. These policies are clearly outlined both on our policy page and during checkout. We understand that in some cases the experience may still feel unclear, and that is something we are continuously working to improve.
Regarding your order, the “label created” status typically means your order is being prepared for dispatch, but we understand that two weeks without movement is not acceptable. The situation you described with stock availability and shipping protection is also not how we want the process to feel, and we appreciate you bringing this to our attention.
We would really like to review your order in detail and provide you with a clear update. Please email us at info@almondmuse.com
with your order number and subject line “URGENT – Order Not Shipped / Item Concern” so our team can prioritize your case and assist you directly.
We truly regret the stress this has caused and appreciate the opportunity to make this right.
Kind regards,
Almond Muse Customer Support
This is scam
I tried to cancel my order, after 10 min of submitting. I had to tell them 3 times via mail “please cancel it, I don’t want your discounts etc”. They won’t do it. Finally they answer that they will return my money, but they didn’t do it. So I ask my bank for help and I have my money now. This is a scam, please don’t trust them!!!
2 March 2026
Unprompted review
Reply from Almond Muse
Hi Kinga,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. At Almond Muse, we take pride in providing clear communication and reliable service, and we regret that this was not reflected in your case.
Order cancellations are subject to processing status, and while we always aim to assist promptly, we’re sorry to hear that your request was not handled as smoothly as it should have been. We also apologize for any confusion regarding the refund timeline.
We would appreciate the opportunity to review your case further to ensure everything was handled correctly. Please feel free to reach out to us at info@almondmuse.com with your order details so our team can assist you directly.
Kind regards,
Almond Muse Customer Support
SCAM WARNING
Two of the dresses were made entirely incorrectly and completely unwearable. Looks nothing like the website, and they take returns for store credit only. Not to mention it took about a month to deliver.
19 February 2026
Unprompted review
Reply from Almond Muse
Hi Anna,
We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially after waiting for your order. At Almond Muse, we take pride in the quality and presentation of our pieces, so it’s upsetting to hear that the dresses did not meet your expectations.
Please allow us to clarify a few important points. While we do offer a 30-day policy for returns or exchanges on eligible items, certain conditions do apply, such as the item’s sale status and whether it meets our quality assurance return standards. These policies are clearly outlined both on our policy page and during checkout. We understand that in some cases the experience may still feel unclear, and that is something we are continuously working to improve.
We would really appreciate the opportunity to review your order in detail and assist you further. Please reach out to us at info@almondmuse.com with your order number so our team can help provide a resolution.
Kind regards,
Almond Muse Customer Support
Easy to use website to navigate around
Easy to use website to navigate around. Can't wait to see my new dress.
28 March 2026
Unprompted review
Reply from Almond Muse
Hi Simon,
Thank you so much for your kind feedback! We’re glad to hear you found our website easy to navigate. We’re just as excited for you to receive your new dress and hope you absolutely love it!
With care,
Almond Muse Customer Support
I recently discovered Almond Muse and…
I recently discovered Almond Muse and I’m honestly impressed with the overall vibe of the brand. The website is beautifully designed, easy to navigate, and really gives off a premium, modern feel. I love how everything looks clean and thoughtfully curated.
What stood out to me the most is the attention to detail and the aesthetic — it feels like a brand that truly understands its audience. Even from a first impression, Almond Muse gives off a sense of quality and style that makes you want to explore more.
I’m really excited to see how the brand grows and I’d definitely love to be part of the journey. Keep up the amazing work 💛
18 September 2025
Unprompted review
Reply from Almond Muse
Hi Maria,
Thank you so much for your thoughtful and kind words. We’re truly delighted to hear that your first impression of Almond Muse was such a positive one.
It means a lot to us that you appreciate the design, aesthetic, and overall experience of our website. We put a lot of care into creating a space that feels clean, intentional, and reflective of the style we love to share.
Your support and encouragement truly inspire us, and we’re so excited to have you as part of the Almond Muse journey. We can’t wait to continue growing and sharing more with you!
With care,
Almond Muse Customer Support
It’s been six days since I ordered and…
It’s been six days since I ordered and no update on shipping. All it says is label created. I am graduating soon and really needed the dress for pictures and the event. I have emailed and no response. Sadly I will not be shopping with them again.
21 March 2026
Unprompted review
Reply from Almond Muse
Hi Emily,
We’re truly sorry to hear about the delay and the lack of communication, especially with such an important occasion like your graduation coming up. We completely understand how stressful this must feel.
While our standard processing time is typically 1–3 business days, there can occasionally be delays due to high order volumes. That said, you absolutely deserve a clear update, and we sincerely apologize for not responding sooner.
Please email us at info@almondmuse.com with your order number and subject line “URGENT – Graduation Event” so we can prioritize your case immediately and provide a definitive shipping update. If the dress cannot arrive in time, we can also review cancellation options for you.
We truly regret the disappointment this has caused and appreciate the opportunity to make this right.
Kind regards,
Almond Muse Customer Support
Very easy checkout process
Very easy checkout process, as well as it’s really is to look up stuff no glitches
24 March 2026
Unprompted review
Reply from Almond Muse
Hi Marisol,
Thank you so much for your feedback! We’re glad to hear that you found the checkout process smooth and the website easy to navigate without any issues. Creating a seamless shopping experience is very important to us.
With care,
Almond Muse Customer Support
Scamming site be aware
26.03.26 - they clearly care about negative review on public channel than replying to my email asking about what to do with their non-existent return address. BEAWARE when you purchase, don’t get scooped by the flashing discount prices. It is not even about my returns do not meet their quality assurance or not - Royal Mail simply returns the parcel, because the address is non-existent and no one from their side could help.
This company is functioning as a scammer. Its small prints say no cash refund for any discounted products but all of their products are on discount all the time - so you are forced to take credit refunds and that’s the only possibility. Return process is a PAIN - i shipped the products to the return address provided in Slovakia, but Royal Mail advised that this is a non-existent address.
It is against Uk law to force customers to take credit return only. Don’t know how it passes the compliance check for it to be advertised on Instagram and YouTube - this company clearly has paid a lot of money to put ads on these channels so they can trick more customers.
So, be aware before you purchase, treat your purchase as a one-off purchase - no return or no exchange would be possible.
Also the quality of the products is just so so - it’s nothing as good as it advertised on the website.
25 March 2026
Unprompted review
Reply from Almond Muse
Hi Zhang,
We’re truly sorry to hear about your experience and regret that you feel this way. At Almond Muse, we take pride in providing our customers with quality products and clear, transparent policies, so it’s disappointing to know we’ve fallen short of your expectations.
Please allow us to clarify a few important points. While we do offer a 30-day policy for returns or exchanges on eligible items, certain conditions do apply, such as the item’s sale status and whether it meets our quality assurance return standards. These policies are clearly outlined both on our policy page and during checkout. We understand that in some cases the experience may still feel unclear, and that is something we are continuously working to improve.
Regarding return addresses, we operate with multiple international warehouses, including locations such as Slovakia, the U.S., and China. Return instructions are provided based on the most suitable facility, and we’re sorry to hear about the difficulty you encountered with the address provided.
We would really appreciate the opportunity to review your case in detail and support you further. Please reach out to us at info@almondmuse.com with your order number so our team can assist.
Kind regards,
Almond Muse Customer Support
I honestly love the style and how they…
I honestly love the style and how they go with everyone and it’s something everyone can fit into
23 March 2026
Unprompted review
Reply from Almond Muse
Hi Paridhi,
Thank you so much for your lovely feedback! We’re so happy to hear that you love the style of our pieces and feel they’re versatile and flattering for everyone. That’s exactly what we aim for with every design.
We truly appreciate your support!
With care,
Almond Muse Customer Support
I had a great experience shopping on…
I had a great experience shopping on this website! The customer service was excellent—very responsive, helpful, and kind throughout the whole process. My order arrived quickly, and the shipping was faster than expected.
24 March 2026
Unprompted review
Reply from Almond Muse
Hi Ilva Noemi,
Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience and that our customer service was helpful and responsive throughout.
It’s wonderful to know your order arrived quickly and exceeded your expectations on shipping. We truly appreciate your support!
With care,
Almond Muse Customer Support
The dress I ordered look different than…
The dress I ordered look different than the picture but they were helpful with the return.
18 March 2026
Unprompted review
Reply from Almond Muse
Hi Maddie,
Thank you for your feedback! We’re sorry to hear that the dress didn’t fully match your expectations, but we’re glad our team was able to assist you with the return.
We truly appreciate you taking the time to share your experience, as it helps us continue improving.
With care,
Almond Muse Customer Support
Lovely 😍
The delivery of the dress was veeery long. Not sure why but the dress is lovely 😍
20 March 2026
Unprompted review
Reply from Almond Muse
Hi Andreea Maria,
Thank you for your feedback! We’re sorry to hear that the delivery took longer than expected, but we’re so glad to know that you love the dress.
We truly appreciate your patience and your kind words, it means a lot to us!
With care,
Almond Muse Customer Support
I ordered 3 dresses and received 2.
I ordered 3 dresses from the by two get one sale on Feb. 12th - thinking "wow, these would be great for the event I'm attending 3.5 weeks from now!" with their site stating quick shipping I was excited and hopeful.
Though I should have listened to my intuition buying these through instagram... the dresses arrived on March 13th - after my event happened, and I'm missing one of them.
These are not made in the US, and it took two weeks to ship from overseas, I'm afraid I'm going to end up with a letter from FedEx notify me that I owe them more for shipping because of the damn tarriffs.
When you receive your tracking information, through shoppay, it looks like the company is located in NY ... it is in-fact not in NY.
My experience with them:
I reached out the last week of February to check in on the eta, the customer service team said they had an unexpended influx of orders from the sale and they were behind on available product and shipping. I asked if any of the dresses that I had ordered were available and in stock, thinking that even if one showed up I would be good for my event.
They said two of them were available, but that they could not ship anything separately. Because of the inconvenience they said they would add a pair of earrings to my order. Okay, I get it, I own a shop myself and get when things sell out and you have to wait to stock more...
The dresses and the earrings they added to the order arrived on March 16th, long after my event was over - and I'm missing one of the dresses.
I don't order clothes online very often, and thinking nothing of keeping the packaging, I tossed the packaging in the trash and tried on the dresses I did receive.
I reached out to the customer service team to alert them of the missing dress and they have requested images of the packing as well as the products I did receive - assuming to check if the packaging was destroyed in transit if a dress fell out.
I let them know that I no longer had the packaging in my possession and that the packaging was intact when I received the shipment. I did send them photos of the two dresses I received.
They responded with an understanding email and said their team would get back to me in a few days with a resolution.
I just received another email asking for photos of the packaging again - which is completely aggravating.
I have little confidence that I will be receiving the 3rd dress and am starting to think that they offered the sale just to lure customers in and not follow through with the promise.
Dress Quality:
As for the quality of dresses themselves - that's why this post gets 2 stars instead of 1. They are decent, I was surprised. The boning in the corset part is actually there and with a little steam press, these dresses are presentable. The fabric is decent and doesn't feel like a halloween costume.
The Amalfi dress that presents on the website to be a little fluffy in the skirt area, I think if I add a petticoat under it it will complete the look.
The Rosalind dress, unsure if it's my body shape or the dress itself, I have pretty basic measurements, I ordered a Large, the hips and length are fabulous, however the bra area of the dress is far too large for me even with a like two sizes up push up bra. (I am a B cup.) I was really hoping that the corset style top would hug and support my torso - it does not, I likely won't be able to wear it without a potential costume malfunction.
13 March 2026
Unprompted review
Reply from Almond Muse
Hi Rebecca,
Thank you for taking the time to share such a detailed experience. We’re truly sorry to hear about the delays, the missing item, and the inconvenience this caused, especially as the dresses were intended for a specific event. We completely understand how frustrating and disappointing this must have been.
At Almond Muse, we take pride in our service and communication, and it’s clear that in this case we fell short of expectations. Delays due to high demand are never ideal, and we sincerely apologize that your order did not arrive in time and that it was incomplete.
Regarding the missing dress, our team may request packaging photos as part of a standard investigation process with our logistics partners. That said, we understand your situation and apologize for any repeated or frustrating requests. This is certainly not meant to inconvenience you further, and we appreciate you already providing photos of the items received.
We would like to ensure this is resolved properly for you. Please reach out again to info@almondmuse.com with your order number and reference this review so our team can prioritize your case and provide a clear resolution regarding the missing item.
We also appreciate your balanced feedback on the dress quality and fit, as it helps us continue improving both our designs and sizing consistency.
Thank you again for bringing this to our attention.
Kind regards,
Almond Muse Customer Support
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