I would avoid this company purely due to their return policy. The customer pays shipping both ways, so you are essentially paying for the privilege of trying something on. When your return an item, yo... See more
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The customer service was SO quick to respond to my email. Lightning quick- within minutes. I accidentally ordered the wrong color and did not realize until I placed the order- I requested if they coul... See more
Company replied
The tracking code is a scam, 5 days after buying my dress and nothing, don't know were it is, you call the number nothing, you send and email, the same generic answer. They also say that if you sen... See more
Absolutely in love with this store! Every piece looks stunning the designs are so elegant, feminine, and thoughtfully created. You can really feel the passion and attention to detail in every collect... See more
Company replied
Company details
Written by the company
Founded in 2019, Almond Muse is committed to creating well designed pieces that combine simplicity and elegance. Our focus is on timeless styles with quality craftsmanship, offering versatile dresses made to be worn effortlessly for any occasion.
Contact info
United States
- +1 (213) 857-0481
- info@almondmuse.com
- almondmuse.com
Breach of guidelines
SCAM
I tried to exchange the dress I ordered for a bigger size. First they did not reply for weeks to my emails about how to return the item. Then I had to pay for the shipping to return the dress. Then I was told the original shipping to send me the dress would be deducted from the refund I would get. And I could only get a store credit, not a real refund. The store credit I got was $18.72 for a dress I had paid €89 and €21 in shipping costs for. They are scammers. I have contacted my bank for assistance. DO NOT ORDER FROM THEM.
Update 15 april:
Since I cannot reply to the reply almond muse wrote. I will reply here. I had already sent an email to your customer service about contacting my bank for assistance. I have also not received a reply to that email. Your customer service knows my case. They just won't solve the problem. Hence why I have contacted my bank. This is a scam.
14 April 2026
Unprompted review
Reply from Almond Muse
Dear Liza,
We are truly sorry to read about your experience, and we completely understand why this left you feeling so frustrated and disappointed.
An exchange or return process should never feel drawn out, confusing, or unfair. Waiting for replies, paying to send the item back, and then feeling shocked by the outcome would understandably leave anyone feeling let down. That is not the kind of experience we want associated with our brand, and we are very sorry this has been your impression.
Because you have also mentioned contacting your bank, we want to make sure your case is reviewed with the seriousness and attention it deserves. Please email our customer service team at info@almondmuse.com and include your order number, along with a note that you posted this review on Trustpilot. This will help us identify your case immediately, especially if the name on the order differs from the one on the review, and ensure it is followed up on without further delay.
We would genuinely appreciate the opportunity to review the full history of your return carefully and provide you with a proper response based on the details of your case.
With care,
Almond Muse Customer Support
Flawless and prompt service
Flawless and prompt service, carefully packaged, and very good quality.
12 April 2026
Unprompted review
Reply from Almond Muse
Dear Dorothea,
Thank you very much for taking the time to leave such a thoughtful review.
We are truly delighted to know that your experience with our service felt smooth, prompt, and well cared for from start to finish. It also means a great deal to hear that the packaging and quality left such a positive impression, as those details matter just as much to us as the pieces themselves.
Your kind words are sincerely appreciated, and we are very grateful for your support.
With care,
Almond Muse Customer Support
Incredible perfect graduation dress
Incredible perfect graduation dress
12 April 2026
Unprompted review
Reply from Almond Muse
Dear Mareli,
Thank you very much for your lovely review.
We are absolutely delighted to know that your dress felt perfect for such a special milestone. Graduation moments deserve a look that feels just right, and we are so happy one of our pieces could be part of yours. A dress earning a place in a graduation memory is quite the honor.
Your kind words truly mean a great deal to us, and we are so grateful for your support.
With care,
Almond Muse Customer Support
It’s been a month and the shipping…
It’s been a month and the shipping update has never changed from “LABEL CREATED.” This brand and website are a scam. They need to be shut down!
They replied to this review, but they’ve yet to reply to my email. Shipping should not be an issue, I have since ordered from a trusted brand whose items also ship from China and it took all of 2 days from date ordered. Nothing has changed, nothing has been addressed, nothing has been fixed. DO NOT TRUST THIS WEBSITE!!!!
Report them to the FBI Internet Crime and Google Safe Browsing so they can be removed.
4/24/26: They are now ignoring my emails and have NOT helped me or refuse to help me. DO NOT BUY FROM ALMOND MUSE!
23 March 2026
Unprompted review
Reply from Almond Muse
Dear Rebeca,
We are truly sorry to read about your experience and completely understand why this has left you feeling frustrated and upset.
Seeing no movement for that long, especially with the tracking remaining unchanged, would understandably cause serious concern. We are very sorry that this situation has led to such a disappointing impression of our brand, as this is not the experience we want any customer to have.
Please email our customer service team at info@almondmuse.com and include your order number in your message so we can identify your case immediately, especially in case the name on the order differs from the one on your review. Kindly also mention that you sent an inquiry through Trustpilot so your concern can be located and prioritized without delay.
We would genuinely appreciate the opportunity to review this properly and make sure your case is followed up on with the urgency, care, and consistency it deserves.
With care,
Almond Muse Customer Support
I was really satisfied with their…
I was really satisfied with their collection, the pieces are really cute can’t wait for them to arrive!
12 April 2026
Unprompted review
Reply from Almond Muse
Dear Alessia,
Thank you very much for your lovely review.
We are so pleased to know that our collection left such a wonderful impression on you. Hearing that you found the pieces so charming and exciting to shop makes us incredibly happy, and we truly hope your order feels just as special once it arrives.
Your support and kind words mean a great deal to us, and we are very grateful you chose to share them.
With care,
Almond Muse Customer Support
Reply from Almond Muse
Dear Anja,
Thank you very much for taking the time to leave such a lovely review.
We are truly delighted to know that our quality and design left such a positive impression on you. That combination is always at the heart of what we aim to create, pieces that feel just as beautiful in person as they do in concept, so your words mean a great deal to us.
Feedback like yours is deeply appreciated and reminds us why attention to detail matters so much.
With care,
Almond Muse Customer Support
Fake usps tracking number provided 5…
Fake usps tracking number provided 5 days ago and nobody provided a real update for my order. I even paid for a shipping protection fee, but at this point I don’t not if this company is legit or I have been scammed.
11 April 2026
Unprompted review
Reply from Almond Muse
Dear Silvana,
We are truly sorry to read about this experience and completely understand why this situation would feel upsetting and alarming.
When tracking appears unclear and no meaningful update follows, it can very quickly create doubt and frustration, especially when you also added shipping protection for extra peace of mind. We fully understand why this has caused concern.
We would also like to clarify that the tracking numbers we provide come directly from the courier. We are fully transparent about this, and you are absolutely welcome to verify the tracking information directly with USPS as well. We never want there to be confusion around shipment details, which is exactly why we would like the opportunity to review your case more closely.
Please email our customer service team at info@almondmuse.com and include your order number in your message so we can identify your case immediately, especially in situations where names may not match. Kindly also mention that you sent an inquiry through Trustpilot so your concern can be prioritized and followed up on properly.
We would sincerely appreciate the opportunity to look into this for you with the urgency, care, and consistency your case deserves.
With care,
Almond Muse Customer Support
Never got the dress and no reply to my…
Never got the dress and no reply to my emails or phone calls
27 March 2026
Unprompted review
Reply from Almond Muse
Dear Diana,
We are truly sorry to read about your experience.
Not receiving your order is already deeply frustrating, but feeling ignored after reaching out by both email and phone makes the situation even more disappointing. We completely understand why this has left you upset, and this is not the level of service or communication we want any customer to experience with our brand.
Please email our customer service team at info@almondmuse.com and kindly include your order number in your message, along with a note that you also posted your inquiry through Trustpilot. This will help us identify your case immediately and review it without further delay.
We would genuinely appreciate the opportunity to look into this properly and make sure your concern is attended to with the care and priority it deserves.
With care,
Almond Muse Customer Support
Very easy website to navigate- loved…
Very easy website to navigate- loved the reviews
10 April 2026
Unprompted review
Reply from Almond Muse
Dear Brooke,
Thank you very much for taking the time to share your kind feedback.
We are so pleased to know that you found the website easy to navigate and that the reviews helped make your experience even better. We always want shopping with us to feel smooth, enjoyable, and reassuring from the very beginning, so your words are truly appreciated.
Thank you again for your support and for spending a moment to leave a review.
With care,
Almond Muse Customer Support
I purchased $250 worth of items and…
I purchased $250 worth of items and have not received anything to show for it two months later. Customer service keeps assuring my packages are on the way but I still have nothing. DO NOT buy from them. You’ll be throwing your money in the trash.
25 March 2026
Unprompted review
Reply from Almond Muse
Dear Aleisha,
We are truly sorry to read about your experience.
Waiting two months without receiving your order is understandably frustrating, especially after multiple follow ups and repeated reassurance without a proper resolution. We completely understand why this has left you disappointed and upset, and we are very sorry that your experience has felt this way.
Please reach out to our customer service team and ask for Ann, the manager. I will personally make sure your concern is prioritized and reviewed with the care, urgency, and attention it deserves. We would sincerely appreciate the opportunity to look into this properly and work toward resolving the matter for you.
With care,
Almond Muse Customer Support
Order never arrived
Order never arrived. Several emails sent where they kept telling me that it’s on its way, but there are no shipping updates since the day I placed the order. They refused to issue a refund or even really give me anything other than a generic response. Do not use them. Fairly certain that this is a scam
Update: still no items received and now they have stopped replying to my emails. Avoid at all costs
17 March 2026
Unprompted review
Reply from Almond Muse
Dear Bethany,
We are truly sorry to read about your experience.
We completely understand how upsetting and discouraging this must feel, especially after reaching out multiple times and still being left without the clarity and support you needed. A situation like this should never feel repetitive, uncertain, or unresolved, and we are very sorry that this has been your impression.
Please reach out to our customer service team and ask for Ann, the manager. I will personally make sure your concern is prioritized and reviewed with the care and urgency it deserves. We would sincerely appreciate the opportunity to look into this properly and work toward resolving the matter for you.
With care,
Almond Muse Customer Support
My package never arrived
My package never arrived. I tried working with customer service who basically said too bad and won't refund me. Warning, I think this company is a scam and I would leave no stars if I could.
9 April 2026
Unprompted review
Reply from Almond Muse
Dear Monica,
We are truly sorry to read about your experience and completely understand how upsetting and frustrating this situation must feel.
When an order does not arrive, the experience should be met with clear support, careful follow through, and meaningful assistance. We are very sorry that this did not leave you feeling supported, as that is never the impression we want any customer to walk away with.
Please coordinate directly with our customer service team and ask for Manager Ann. I will personally make sure that your request and concern are handled with the utmost priority and reviewed as carefully as possible. We would sincerely appreciate the opportunity to look into this properly and work toward a resolution for you.
With care,
Almond Muse Customer Support
It’s a very good site
It’s a very good site and the costumer support team is really kind and helpful.
Even if, i’ve had problems with my package.
9 April 2026
Unprompted review
Reply from Almond Muse
Dear Beatrice,
Thank you very much for taking the time to share your feedback.
We truly appreciate your kind words about our site and our customer support team. It means a great deal to know that, even with the issue you experienced regarding your package, our team was still able to support you with kindness and care throughout the process.
Your review is deeply appreciated, and we are grateful for your trust and understanding.
With care,
Almond Muse Customer Support
Extremely Disappointing Experience – No Delivery, No Support, No Accountability
I am extremely disappointed with my experience with Almond Muse. Three weeks ago, I ordered a dress and even paid extra for shipping insurance, expecting at least some level of reliability and customer care. To this day, my order has not arrived, and I have absolutely no idea where it is.
I have contacted their customer support multiple times, but it has been completely useless. They provided no real information about the status of my package. During a phone call, I was promised that the dress would arrive on Friday - it never did. No explanation, no update, nothing.
They also tell customers to mark emails as “urgent,” but that seems to make no difference whatsoever. My concerns have been ignored, and there has been zero effort to resolve the situation.
Overall, this has been a frustrating and disappointing experience. Paying for shipping insurance clearly means nothing with this company. I would not recommend ordering from them if you expect reliability, transparency, or basic customer service.
9 April 2026
Unprompted review
Reply from Almond Muse
Dear Sophia,
We are very sorry to read about this experience.
This is clearly not the level of service we want associated with our brand, especially when you placed your order with the expectation of a smooth delivery and added peace of mind. A delayed parcel is frustrating enough on its own, but a lack of clear updates only adds to that disappointment, and we fully understand why this has left you feeling let down.
We also sincerely regret that the communication you received did not give you the clarity or reassurance you needed. When a customer reaches out several times for help, the experience should feel supported and solution focused, not circular and unresolved.
Please email our customer service team at info@almondmuse.com with your order number and mention your Trustpilot review. I will make sure your case is attended to as a priority and reviewed with the care and urgency it deserves. We would truly appreciate the opportunity to look into this properly and work toward a better outcome for you.
With care,
Almond Muse Customer Support
I emailed with a question and got a…
I emailed with a question and got a response very fast which completely answered my question.
7 April 2026
Unprompted review
Reply from Almond Muse
Dear Maya,
Thank you very much for taking the time to share your experience with us.
It means a great deal to know that our team was able to assist you in a timely and helpful manner. We always want every interaction to feel clear, supportive, and reassuring, so your feedback is truly appreciated by all of us.
Reviews like yours are a wonderful reminder of why thoughtful customer care matters, and we are very grateful you chose to share yours.
With care,
Almond Muse Customer Support
Honest Review
I had seen the reviews on Trustpilot and still decided to go ahead and order, so I want to share my full experience.
I ordered the Selene dress to be shipped to Bogotá, Colombia, on February 23rd, 2026. I received a confirmation email right away, followed by another message explaining that they were experiencing high demand and that shipping might take longer than usual.
After about a week, I received an update saying the order had been shipped. I reached out to customer service via email, and they responded promptly, which I appreciated. They provided a tracking number that was supposedly linked to DHL, but I was never able to verify it on the DHL website despite checking multiple times.
At that point, I became concerned that it might be a scam and requested to cancel my order. However, they informed me that the package had already been shipped and could not be canceled.
In the end, the dress did arrive, but it took about a month from the purchase date. The dress itself is okay—it fits well and doesn’t feel cheap—but it is not the quality I expected for the price I paid. The fabric is lighter, the seams look and feel simpler, and the detail is not fantastic. The dress is okay.
It will probably cost me more to return it. Since it was on discount, they will only refund me in store credit per their refund terms and conditions. So, I am keeping and using it for a less formal occasion, but I was not what I intended to do.
Overall, while I did receive the product, and customer service was responsive, the misleading tracking information, delayed shipping, and quality did not meet my expectations.
19 March 2026
Unprompted review
Reply from Almond Muse
Dear Carolina,
Thank you for taking the time to share such a thoughtful and detailed review.
We are truly sorry that your experience left you feeling disappointed. From the uncertainty around the tracking, to the longer than expected delivery time, to the dress not meeting the level of quality you had hoped for, we completely understand why this experience felt frustrating and underwhelming.
While we are glad the order did arrive and that our team was responsive throughout, we also understand that this does not change the fact that the overall experience fell short of what you expected and deserved. When a piece is chosen with a particular occasion in mind, it should feel special from start to finish, not leave you second guessing the purchase along the way.
We have emailed you directly, as we would truly appreciate the opportunity to personally revisit this with you and see how we may turn this experience around in a way that feels more thoughtful and more in line with the standard we want to uphold. Your feedback matters to us, and we would genuinely value the chance to leave you with a better final impression.
With care,
Almond Muse Customer Support
Amazing quality
6 April 2026
Unprompted review
Reply from Almond Muse
Dear Customer,
Thank you so much for your lovely review.
We are so happy to hear that you loved the quality. Short and glowing, just how we like our reviews.
We truly appreciate your support.
With care,
Almond Muse Customer Support
Amazing brand and products !!
6 April 2026
Unprompted review
Reply from Almond Muse
Dear Markella,
Thank you so much for your lovely review.
We are delighted to hear that you are enjoying both our brand and our products. Short, sweet, and absolutely wonderful to read, just like this review.
We truly appreciate your support.
With care,
Almond Muse Customer Support
Best dresses 👗
Honestly I can not describe how perfect their dresses are.I got mine for my wedding reception party and I LOVE IT. Their dresses are so whimsical.
Thank you Almond Muse ♥️
2 April 2026
Unprompted review
Reply from Almond Muse
Dear Angeliki,
Thank you so much for your beautiful review.
We are absolutely delighted to hear that you chose one of our dresses for your wedding reception and loved it so much. Being part of such a special moment is an honor for us, and hearing that the dress felt whimsical and perfect truly made our day. Safe to say, this is exactly the kind of love story we adore.
If you ever feel like sharing a photo or video from your special day, we would be so delighted to see it.
With care,
Almond Muse Customer Support
They have timeless and stylish designs…
They have timeless and stylish designs that make me feel confident as a woman. Especially after giving birth! ✨🤎
6 April 2026
Unprompted review
Reply from Almond Muse
Dear Bianca,
Thank you so much for your beautiful review.
We are truly delighted to hear that our timeless and stylish designs help you feel confident and beautiful, especially during such a special chapter after giving birth. That means so much to us.
Your kind words are deeply appreciated. If you ever feel like sharing a photo or video, we would be absolutely delighted to see your look.
With care,
Almond Muse Customer Support
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