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All Things Tennis Reviews 

1,497
•
TrustScore 4.5 out of 5

4.3

Tennis Store
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Review summary

Created with AI, based on recent reviews

Considering 285 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection and quality, often finding exactly what they need. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving promptly. Reviewers also appreciate the competitive and reasonable pricing, often finding the best deals. Overall service receives high praise for being excellent and helpful, ensuring a positive customer experience and fostering loyalty. However, some customers also noted significant issues with order fulfillment, including items not arriving or being marked as delivered when not received. These experiences sometimes involved long delays, missing products, or difficulties in tracking and receiving ordered goods.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Delivery service

People report positive experiences with delivery service, often praising the incredibly speedy and next-day... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction with prompt... See more

Service

Reviewers mention positive feedback about service, often highlighting speedy and efficient service with... See more

Price

Reviewers highlight positive aspects of price, consistently finding them competitive and often the cheapest... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall just the slickest website - reasonable prices and quick delivery service. The free string upgrades are a fantastic idea and can really help save money on top of discount codes which are w... See more

Rated 5 out of 5 stars

My son has joined his University Padel Team and needed a padel racket. After researching rackets and sites we landed on "All Things Tennis" and found a racket he had on his list. The process of orderi... See more

Rated 5 out of 5 stars

Ordered a head radical pro 2023 version. It was the best price around and available in grip size I wanted. Easy to navigate website and very fast delivery. I spoke with lady on the phone who was super... See more

Company replied

Rated 5 out of 5 stars

Really impressed with this Company. Order arrived promptly, well packaged and the products are great. Prices are competitive too which is a bonus . All in all a good experience buying from this compan... See more

Company details

  1. Tennis Store

Written by the company

The UK's leading online tennis shop, we are proud to be an independent business run by tennis experts. Enjoy free next working day delivery and string upgrade offers! All enquiries contact: help@allthingstennis.co.uk number - 0330 133 1378 We have stores in Windsor and London if you'd like to visit us!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,497)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Third time I’ve ordered from ATT and…

Third time I’ve ordered from ATT and every time I’ve had no issues. Delivery has been on time and products have been great. Will continue to order any of my tennis gear from them in the future and will always recommend them.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a padel bag from here

I ordered a padel bag from here, product was fantastic and came exactly as described on their website. Although I ordered the item at 2300hrs it still came within 2 days. Will definitely be purchasing from here again soon!

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order

Placed an order, they took my money, not received an email confirming my order. Cannot phone them as the number no longer seems valid, emails not responded to. Tried phoning a store, no response. Is this company a con??

16 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Mark,

We sent an order confirmation to the email address provided when you placed your order, and I’ve just resent this for you now as well.

DPD have also emailed your tracking information for the delivery of your strung racket. Your tracking number is: 15976705936931.

Please note that rackets with string upgrades take an additional 2–3 working days to dispatch, as each racket needs to be professionally strung before being sent out.

If you have any further questions, please let us know.

Thanks,

Ross

Rated 1 out of 5 stars

Wrong items delivered

Ordered some dampeners and they delivered the wrongs. I am incredibly annoyed because I didn’t order these ones, don’t like the design and will not be using them. This is the first and last time I will be ordering from this company

17 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi there,

Sorry for the mix-up with the dampener. It appears the wrong one was picked and sent out by mistake.

To resolve this, we have refunded the dampener from your order, and you are welcome to keep the incorrect one that was sent.

Our apologies again for the error, and thank you for your understanding.

Thanks,

Ross

Rated 1 out of 5 stars

I can’t get through to you

I can’t get through to you. The rackets haven’t arrived. Please can someone get back to me!

18 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Alice,

I have emailed across the tracking details for your order.

The demo rackets have now been strung up and are currently scheduled for delivery on Tuesday.

If you would like any further information regarding the tracking, we’d be more than happy to give you a call.

Thanks,

Ross

Rated 1 out of 5 stars

Order failed to arrive. No reply to emails

Order failed to arrive. No reply to emails.

16 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi there Paul,

Just checking on your order number. According to DPD's tracking information, the parcel was delivered on the 20th.

My apologies for the delay with your parcel. Please feel free to get in touch with us directly if you need any further information regarding the delivery, as I don't want to post your personal details here.

Thanks,

Ross

Rated 1 out of 5 stars

My racket was expected to arrive 5 days…

My racket was expected to arrive 5 days ago (Friday the 12th of june)
I have been provided no tracking information. And they aren’t replying to my emails but they brag about good trust pilot reviews but they dont seem trustworthy

17 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Ed,

My apologies for the delay with your parcel.

We have emailed your tracking details across to you this morning. We look forward to getting the racket delivered to you and going some way towards putting this right.

Thank you for your patience and understanding.

Thanks,

Ross

Rated 1 out of 5 stars

Disappointed No delivery, no communication, and no phone response

I am highly disappointed with my experience. I placed an order specifically because the website promised faster delivery, with a scheduled arrival date of Thursday 11/06/2026.The items never arrived. Following the instructions on the confirmation email, I replied to ask for an update, but received no response or explanation. I have also tried calling their phone number multiple times, but nobody answers.I chose this shop for speed, but now I am left with no items and zero customer service. Avoid.

15 June 2026
Unprompted review
All Things Tennis logo

Reply from All Things Tennis

Hi Ayoub,

I can see that you requested a refund for this order, which has now been processed and should be back with your bank shortly, if it hasn't arrived already.

I apologise that we weren't able to get your order to you as quickly as we normally do.

I wish you all the best, and thank you for considering All Things Tennis.

Kind regards,

Ross

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