Allison Homes Reviews 

654
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often going above and beyond to assist with inquiries and the buying process. People frequently highlight the excellent customer service, noting staff members are knowledgeable, welcoming, and make the experience seamless. Many are delighted with the high quality and standard of finish of the properties, describing them as superb and amazing. However, some customers also noted significant issues with workmanship and quality control, experiencing numerous defects and ongoing problems in their new homes. Additionally, a few people mentioned dissatisfaction with customer service, citing a lack of resolution for issues and deals falling through unexpectedly.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, professional, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional professionalism and... See more

Location

Customers consistently note positive experiences with location, often praising specific developments like... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight with the build... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more

Company replied

Rated 5 out of 5 stars

We cannot recommend Rob from the Customer Experience Team highly enough. His work is excellent and he goes the extra mile to ensure the work is done to the customer's satisfaction. Thank you Rob for... See more

Company replied

Rated 5 out of 5 stars

We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems Paula was brilliant p... See more

Company replied

Rated 5 out of 5 stars

Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.

Allison Homes

Written by the company

A homebuilder you can trust
We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.

BUILT FOR LIFE

Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.

Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys. Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible. As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

654 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(654)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great customer experience delivered by Shaun.

Went to visit a show home at Kings Meadow Fernwood as we are currently exploring our options in the area. Shaun was fantastic from the first communication by phone to slotting us in for an appointment that afternoon, he was completely transparent and went through all the details and importantly the numbers we would be looking at if we were to take the leap into a new home. He then walked us down to the house and showed us round answering any questions we had with interest and detail. A great customer experience and a pleasure to deal with Shaun. Not pushy in any way but wanted to ensure our needs and requirements were understood and met. Very approachable and we had a laugh with him and fully enjoyed the experience. Just how it should be! Thank you.

27 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello,

Thank you for your fantastic review! We’re so pleased to hear you had such a positive experience visiting King’s Meadow and that Shaun made the process so informative, friendly, and enjoyable from start to finish.

It’s wonderful to know his transparent approach and attention to your needs made you feel comfortable and well looked after - exactly the experience we strive to provide. We’ll be sure to share your kind words with him.

- Connor

Rated 5 out of 5 stars

Staff was welcoming

Staff was welcoming. Attentive to discussion, clear with their explanations and ready to help mitigate challenges.
Well appreciated.

27 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Pierre,

Thank you for your kind feedback! We’re so pleased to hear the team made you feel welcome and supported, providing clear guidance and helpful solutions throughout your visit.

We really appreciate your comments and hope to see you again soon.

- Connor

Rated 5 out of 5 stars

Melania at Cranbrook grange was and is…

Melania at Cranbrook grange was and is excellent from start to finish if we have any problems Melania is the person how is always happy to help

18 August 2025
Unprompted review
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Reply from Allison Homes

Hello,

Thank you for your lovely review! We’re delighted to hear Melania has been so helpful and supportive throughout your experience at Cranbrook Grange, always on hand whenever you need assistance.

We’ll be sure to pass on your kind words - she’ll be so pleased!

- Connor

Rated 5 out of 5 stars

Faultless

Faultless! knowledgeable, friendly, professional member of staff. Pre-called to check we were still attending which was great as a reminder for people who forget (which we didn't)

19 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hi Holly,

Thank you for your lovely feedback! We’re so pleased to hear you had such a positive experience and that our team’s friendly, professional, and thoughtful approach made a great impression.

We’ll be sure to share your kind words with them.

- Connor

Rated 4 out of 5 stars

I moved into my house a couple of…

I moved into my house a couple of months ago and Paula, the Customer Experience Manager, has been fantastic! She is super friendly and nothing ever feels like too much!

29 August 2025
Unprompted review
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Reply from Allison Homes

Hello William,

Thank you for your kind review! We’re so pleased to hear Paula has been such a great support since you moved in - her friendly and helpful approach really does make a difference.

We’ll be sure to pass on your lovely feedback - she’ll be delighted!

We’d love to know what more we could do to turn your experience into a 5-star one - your feedback is invaluable in helping us improve.

- Connor

Rated 5 out of 5 stars

Visit was really interesting

Visit was really interesting. A very spacious site, from what we saw the properties seemed to be built to a good spec. For what you get in a property they are well priced and affordable. A well thought out site. Site manager very pleasant and informative.

16 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello,

Thank you for your kind feedback! We’re delighted to hear you enjoyed your visit and were impressed with the quality, design, and value of our homes, as well as the thoughtful layout of the development.

It’s great to know our site manager made such a positive impression too. We’ll be sure to share your comments with the team.

- Connor

Rated 5 out of 5 stars

I would like to take the opportunity to say my thanks to Allison Homes (specially Paula and Joshua)

I would like to take the opportunity to say a big THANK YOU to Allison Homes to make the journey to move in our first home so smooth. From the very beginning of the journey, Josh made the sales process very easy and comfortable for both of us and answered every question with utmost importance, however trivial and stupid they be. We got some great upgrades as well which we really liked. After our move in, Paula was our go to person. And I want to mention that she has been really very kind and prompt to respond to all our concerns and solve them very quickly. Although, worth mentioning, we did not had any trouble after we moved in (albeit few very small issues which were readily resolved) and now we have settled in quite nicely, thanks to the entire team of Allison Homes, specially to Josh, Paula, Gage and Danny. I would definitely recommend Allison Homes to all my friends and family looking out for a home move.

13 October 2025
Unprompted review
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Reply from Allison Homes

Hello Anindya,

Thank you for your fantastic review! We’re delighted to hear your home-buying journey was such a smooth and enjoyable experience, and that Josh and Paula made the process feel easy, reassuring, and well-supported from start to finish.

It’s great to know you’re happy with your new home and the service you received - we’ll be sure to pass on your kind words to Josh, Paula, Gage, Danny, and the wider team. They’ll be thrilled to know they made such a positive difference.

- Connor

Rated 5 out of 5 stars

Sophie and Annabelle was amazing…

Sophie and Annabelle was amazing through the whole process of us buying our home, they kept us updated all times and always helped us when needed!

30 September 2025
Unprompted review
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Reply from Allison Homes

Hello Louise,

Thank you for your lovely review! We’re so pleased to hear Sophie and Annabelle made your home-buying journey so smooth and kept you well informed every step of the way.

We’ll be sure to pass on your kind words - they’ll be delighted!

- Connor

Rated 5 out of 5 stars

A brilliant experience

I’ve had a brilliant experience with Allison Homes. Angie, Grant, and the whole team, have been exceptionally kind and helpful, and nothing is ever too much trouble. From the very beginning I was kept well updated and informed, and Angie has always been on hand and happy to support with answering my questions. Since moving in Grant, and the site team, have regularly checked in making sure I’m happy with everything. I can’t fault the customer service and I know I’ll be very happy in my new home!

10 October 2025
Unprompted review
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Reply from Allison Homes

Hello!

Thank you for your wonderful review! We’re so pleased to hear how positive your experience has been with Angie, Grant, and the team - from your very first visit to settling into your new home.

It’s fantastic to know you felt well-informed, supported, and cared for every step of the way. We’ll be sure to pass on your kind words to everyone involved - they’ll be thrilled!

- Connor

Rated 5 out of 5 stars

Smooth sailing throughout

Smooth sailing throughout, kept me up to date with everything, the aftercare lady Paula was a superstar and dealt with any issues I had upon moving in very quickly!

Highly recommend, thank you

6 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Casey,

Thank you for your fantastic review! We’re delighted to hear your experience was smooth from start to finish and that Paula’s quick, helpful support made all the difference after you moved in.

We’ll be sure to share your lovely feedback with her - she’ll be so pleased!

- Connor

Rated 5 out of 5 stars

Amazing experience buying a home with…

Amazing experience buying a home with Allison homes at Frampton Gate. Paula who liased with me whilst settling in was great, even calling me in the evening after work hours to check everything and ask if I had any concerns. The essential maintenance kit handed over is a nice added extra and very unexpected.

7 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Sarah,

Thank you for your lovely review! We’re so pleased to hear your experience buying at Frampton Gate was such a positive one, and that Paula’s care and dedication helped make settling in so smooth.

It’s great to know you appreciated the maintenance kit too - a small touch to help you feel right at home. We’ll be sure to pass on your kind words to Paula.

Wishing you every happiness in your new home!

- Connor

Rated 5 out of 5 stars

Beaufort Gardens - amazing team!

I didn’t think that buying a house could ever be so easy. From the day I first viewed the house shown to me by Angie to the day of completion it has been so smooth. The site team Grant, Steve and Declan have been absolutely wonderful. They truly couldn’t do enough for you. Angie is so thorough with the home visits, paperwork and making sure I am aware of next steps within buying a property. Steve and Declan did my home demo which was very informative and made sure I was comfortable with everything before moving into my new home!

Grant has been so helpful in fixing snags and making sure they have been done pretty much immediately! I didn’t really have any major snags however the ones I have had have been rectified within a speedy timeframe! He’s gone above and beyond with general helpfulness in the first few weeks of me moving in with any issues I’ve had too! Thank you.

I absolutely love my house and it wouldn’t have been such a lovely experience hadn’t it been for the wonderful team here at Beaufort Gardens! Thank you x

6 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Emily,

Thank you for your fantastic review! We’re thrilled to hear your home-buying journey at Beaufort Gardens was such a smooth and enjoyable experience from start to finish.

It’s wonderful to know Angie, Grant, Steve, and Declan all played a part in making the process easy and reassuring - from the initial visit to moving in and settling down. We’ll be sure to share your kind words with the whole team, they’ll be delighted to know how much their support meant to you.

- Connor

Rated 5 out of 5 stars

First visit

During my first visit to the development, I received great customer service and was afforded all the information I needed and additional follow on help and advice was offered. I am greatly appreciative of the high levels of service and helpfulness that I was given by Rachel.

2 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello,

Thank you for your kind review! We’re delighted to hear Rachel made such a positive impression during your first visit, providing all the information, advice, and support you needed.

We’ll be sure to pass on your lovely feedback - she’ll be so pleased to hear it.

- Connor

Rated 5 out of 5 stars

Annabelle has been fantastic to deal…

Annabelle has been fantastic to deal with throughout our process in finding the perfect home. She has been so kind, thoughtful and most importantly she has listened to everything we have requested. We have been fortunate enough to find that home and have every faith in Annabelle to guide us through this exciting time. I would highly recommend Annabelle to anyone thinking of buying a new home. Sophie has been amazing too and so friendly.

4 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Daniel,

Thank you for your wonderful review! We’re so pleased to hear Annabelle has been such a great support in helping you find your perfect home - it’s fantastic to know her kindness, care, and attention to detail made the experience so positive.

We’re also delighted that Sophie’s friendly approach added to your journey. We’ll be sure to share your kind words with them both.

- Connor

Rated 5 out of 5 stars

Good follow up Jackie,pawula,Andy…

Good follow up Jackie,pawula,Andy (especially)

3 July 2025
Unprompted review
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Reply from Allison Homes

Dear Mr Mathews, I'm really pleased to hear you had a great experience at Tudor Reach! Thanks for leaving your review and I'll make sure to pass on your comment to the team.
Julia

Rated 5 out of 5 stars

Outstanding 👏🏽👏🏽👏🏽

William Wallace, Tracey & Liz (from the sales team) and Matt (site manager) have all been amazing from start to finish of the whole buying and moving in process. They made it as stress free and as seamless as possible explaining everything to me and going above and beyond. Matt was on call to lend a helping hand in the first few days after moving in which was really appreciated and William has always been at the end of the phone for any questions or concerns even following my completion. Amazing team, they deserve credit for their hard work!

3 July 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Dear Dannii,
Thank you for such a lovely review. We’re so pleased to hear Will, Tracy, Liz and Matt made the whole process easier for you and were on hand to help when you needed it. We’ll make sure they see your feedback - they’ll be chuffed to bits.

Wishing you lots of continued happiness in your new home!
The Allison Homes Team

Rated 5 out of 5 stars

Grant and Angie are so helpful and…

Grant and Angie are so helpful and knowledgeable about the site. Nothing seemed too much trouble and they answered all our questions. We found them both polite and friendly.

2 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Dear Sara,
What a lovely review – thank you! We’re so pleased Grant and Angie could make everything feel easy and answer all your questions. They’ll be delighted to know their hard work hasn’t gone unnoticed. Nothing’s ever too much trouble for those two!
Julia

Rated 5 out of 5 stars

Thank you Chris Payne

This review is for Chris Payne who has been brilliant round our house.
Chris has done some painting , tiling and redone the sealant after some water damage due to a leak in the bathroom.
Not only has he done a great job but he is also well mannered and just got on with the job no questioned asked, thank you Chris.

1 October 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Dear Luke,
What a brilliant review – thank you! We’re so pleased Chris was able to get everything sorted quickly and to such a high standard. He takes real pride in his work, so your kind words will mean a lot to him. We’ll be sure to pass them on.
Julia

Rated 5 out of 5 stars

A warm welcome

A warm welcome from the staff. Very informative. Looked after my needs. Helped to sort out problems I had encountered while trying to purchase a property.

25 September 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Kevin,

Thank you for your kind feedback! We’re so pleased to hear the team made you feel welcome, provided clear information, and supported you through the challenges of your purchase.

- Connor

Rated 5 out of 5 stars

Excellent Customer Service

Gina and Caroline have been excellent right from day one and have bent over backwards to assist us. Thank you Caroline and Gina for your outstanding customer service.

25 September 2025
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Sam,

Thank you for your lovely review! We’re delighted to hear how well Gina and Caroline have supported you from the very start and that their outstanding customer service has made such a difference.

We’ll be sure to share your kind words with them both - they’ll be thrilled!

- Connor

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