Allison Homes Reviews 

Good follow up Jackie,pawula,Andy (especially)

William Wallace, Tracey & Liz (from the sales team) and Matt (site manager) have all been amazing from start to finish of the whole buying and moving in process. They made it as stress free and as seamless as possible explaining everything to me and going above and beyond. Matt was on call to lend a helping hand in the first few days after moving in which was really appreciated and William has always been at the end of the phone for any questions or concerns even following my completion. Amazing team, they deserve credit for their hard work!

Grant and Angie are so helpful and knowledgeable about the site. Nothing seemed too much trouble and they answered all our questions. We found them both polite and friendly.

This review is for Chris Payne who has been brilliant round our house.
Chris has done some painting , tiling and redone the sealant after some water damage due to a leak in the bathroom.
Not only has he done a great job but he is also well mannered and just got on with the job no questioned asked, thank you Chris.

A warm welcome from the staff. Very informative. Looked after my needs. Helped to sort out problems I had encountered while trying to purchase a property.

Gina and Caroline have been excellent right from day one and have bent over backwards to assist us. Thank you Caroline and Gina for your outstanding customer service.

Amazing customer service from Tareena at Allison homes. Nothing is too much trouble goes above and beyond to help. Also Kevin one of the operatives is such a nice guy and his work is to such a high standard.

The buying experience was great, they couldn’t have been more helpful. That is until problems occur. I have been trying to get my carpets and turf rectified since December. The garden is boggy and uneven and despite making fixes to others around me, they have refused to help.

The carpet was worn and delaminated after 6 months, it was also poorly fitted, with frayed edges and short runs. Instead of dealing with the issue they referred me to the floor fitter and carpet manufacturer- all blame each other and there is no resolution from Allison Homes .

Be very careful what you negotiate into any deal. I knew the carpets would be more entry level, but they are incredibly poor in quality and fit and it makes you wonder what else they have done cheaply. Despite sending out an independent assessor I have heard nothing back.

I’ve been in contact with Tareena Page for support re some home fixes and works. Speaking to Tareena is always a breath of fresh air, she is personable, listens to your concerns and provides clarity on next steps and expectations. Tareena is easily accessible by email and phone making it helpful to plan my days receive updates. Thank you so much for the amazing support and little chit chats Tareena!

My wife and I are looking to move our family into the Norwich area, and we discovered THE OAKS development. We booked an appointment at the marketing suite and were seen by ANNABELLE.
Annabelle was extremely thorough in her assessment of our needs and recommended the most appropriate homes before taking us to view them.
We fell in love with a property and Annabelle helped to explain the purchase process and helped us to reserve our (hopefully) new home!!

After making contact numerous times, attending the site and no staff there the office being closed on a friday afternoon.I eventually got a message and got booked in by a lady standing in for the rep.
Upon arrival today we went to the office and said hi we have an appointment at 12.30. The reply was "No you haven't I haven't got any appointments today" wow how to make you feel welcome. I showed the lady my tx booking and got told oh shes new she doesn't know what shes doing. Well I disagree,she had been very polite and responded very quickly and then booked us in.
We were taken to the show home the lady ran round turning lights on it wasn't set up to receive clients. She then left us to it. We had so many questions and no-one to answer them. We found the whole process from trying to make an appointment to turning up very slap dash. Luckily there are other sites around Grantham who are happy to book us in. Very Disappointed

We purchased a 4 bed property in the Kings Meadow - Fernwood estate
It was apparent to use that on the property handover, there was a brown tinge to our kitchen/utility hard flooring. This has clearly been caused by them leaving the door open to let dust in, while the hard flooring was drying. So now the dust is embedded into the vinyl
I then raised this with Allison homes a week later. Since then, they have sent 6 different people to fix/look at this over the course of 5 months. (1 was unnanounced)
After all of these, it still isnt resolved.
I then raised a formal complaint, this was acknowledged and they just suggested to send another person round. This would be the 7th person that i would have to have booked time off work for.
Every response they have sent is generically worded that doesnt address the issue, just a fake apology, and with no responsability taken.
You know, one of those robot responses you get from a live chat bot. That is borderline cringeworthy.
I have given them to the last day in September to give this a final solution. If i do no receive this i will unfortunately have to take them to small claims court for the cost of new flooring. As well as the time i have spent dealing with this, including loss of income.
Id recommend thinking twice before purchasing a new home from this company, they are fake when they say that they are customer focussed. Its all about money for them.

I shall be sharing this review on all of Google, Allison homes estate pages

I have given Allison Homes nearly 6 months to resolve this, which is more than fair

G T

We dropped in at Wootton Grange without an appointment whilst visiting Norfolk.
Tanya C was very welcoming and was very happy to rearrange her morning activities and take us around the show homes, discuss the development and answer our many questions.
We left with an arm full of information and an appointment to return but most of all we had an excellent visit and Tanya C was very knowledgeable and thorough and provided great customer service.

Buying my first home at the Frampton gate site has been such a great experience. Jackie Anderson was an amazing throughout and made me feel so welcomed.

Met with Sean, engaging communication, willingness to show where the plot was, good relationship with residents already on site.
Blown away with quality, space and finish.
Had been to see other new builds and disappointed so didn’t actually have high hopes…..oh what a turnaround! Really glad we went.

Sophie and Annabelle are very knowledgeable about the homes, financial options and the development. They are friendly and were good at following up my initial contact.They set realistic expectations about the build completion.

I have had a fantastic experience at The Oaks, right from my first visit to today- 5th day here.
Sophie has been amazing assisted by Annabelle. Always on hand and going the extra mile with a lovely manner and bright smile, despite my persistent phone calls and drop ins. Steve has also been brilliant - very informative and again service with a smile. Between them they have sorted all the little issues I have had in quick time.
All staff on site have been very friendly and helpful which has meant moving in on my own has been a pleasure and not stressful at all.
I am very pleased with my Dogwood and would like to thank all at Allison Homes.

From the first viewing to completion the sales team have made the whole purchase an easy process with clear guidance and good humour. Tanya C has been a godsend and with the assistance of Damian B the site manager the buying process has been a stress free thankfully easy experience. Nothing is too much for them and are helpful even after completion. Val was also part of the initial process and all that we can say is from our experience Alison Homes are a very good company to deal with

From the first telephone call and to the many times we popped by to view houses Tanya was fantastic. Very helpful and always very thorough. She is clearly dedicated to her job.

Since we knew Allison Homes were coming to Moulton Chapel we knew we had to get our first home with them. From the initial private invitation day for early bird reservationists to today, we have experienced nothing but professionalism, a family friendly like business and flexibility like no other.

This wouldn't be possible without the team at Chapel Gate and other sites but especially for Josh. I have met and worked with a lot of people, but he is a genuine and caring person who has worked so hard to look after us since day 1. We have had some personal set backs but they were allocated for and we were treated like family, helping us reach our goal.

Although we have not finished the process, it is a shame that Josh is moving on, but after meeting other members of the team, we know we are in safe hands. If you're going to buy you first home or fancy a change of scene, you can get a quality build in fantastic areas.