Allison Homes Reviews 

640
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often going above and beyond to assist with inquiries and provide detailed information. The customer service is frequently highlighted as exceptional, with many appreciating the personalized approach and clear advice provided throughout the buying process. Reviewers are particularly impressed with the quality of the homes, noting the high specifications and excellent finish, as well as the overall smooth and efficient service. However, some customers also noted issues with customer service, describing it as awful and a nightmare, with complaints not being resolved and a lack of knowledge or professionalism from some sales teams. There were also instances where customers felt that the company did not want to sell them a house or that deals were unexpectedly withdrawn, leading to frustration and disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives often go above... See more

Service

Clients share positive opinions on service, with many reviewers describing it as professional, thorough, and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with their new homes in... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight with the build quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to pr... See more

Company replied

Rated 5 out of 5 stars

Tracy welcomed us warmly, showing us around the show home and letting us see one of the homes for sale. She answered all our questions, including those about part exchange and assisted buying. Finally... See more

Company replied

Rated 5 out of 5 stars

We moved into Deer park Thorney 7 months ago we have been delighted with our home and everyone with Allison homes that have helped us with a couple of minor teething problems Paula was brilliant p... See more

Company replied

Rated 5 out of 5 stars

A lovely site Development, nicely planned and feeling spacious. The properties we viewed are high spec and finished to a high standard. Rachel who showed around the development and properties was very... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

640 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(640)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We moved in a few months ago and have…

We moved in a few months ago and have had some very minor snagging issues , we contacted Wayne who came over straight away each time , he was very professional, helpful and sorted all our issues each time , no problem was too big and us being happy in our new home seemed his main aim , he’s a credit and asset to your company , big thanks

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Popped in without arranging

Popped in Friday 10th without arranging, currently we are browsing for a new property, Vicki and Charlotte understood our situation and why we are moving, both were more than happy to show us around on what was an extremely hot and I’m sure a tiring day for them.

I left with plenty of information on the different styles of properties, cost and layout of the site, and although the site is still in the initial building phase- you got a good feel for how the site and properties are built.

I’ve looked online and Allison homes gets a good build quality review, we look forward to a further visit and hey we might be purchasing depending on factors.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Steve and Wayne at Venus Fields

Steve and Wayne at Venus Fields have been absolutely superb. I cannot thank them enough for ensuring any issues found are resolved in a timely manner. These guys deserve some serious recognition from the senior management team.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing with Allison Homes

We approached Allison Homes about purchasing a bungalow in the future at Frampton. Roxy was very helpful and informative, she even encouraged us to walk around the area a talk to those that have already bought and moved in, which we did. If your not sure about purchasing new just go and speak with Roxy and she'll help you with everything you need to know.

9 July 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Darron,

Thank you for your lovely review. We’re so pleased to hear Roxy was helpful, informative and able to support you while exploring your future move to Frampton.

We’ll be sure to pass on your kind words - it’s great to know she helped you feel informed and confident.

- Allison Homes team

Rated 5 out of 5 stars

Completed Work Experience with Allison Homes

I had a fantastic week completing my work experience at Allison Homes. Everyone made me feel incredibly welcome from day one, and I learned so much about the business and what it's like to work in Customer Care.

A special thank you to Courtney Goodwin, Ryan Burcham, Sara Thomas, and Laura Newton for being so welcoming, supportive, and always willing to answer my questions. Their guidance and encouragement made my experience both enjoyable and valuable.

I have come away with a much better understanding of the industry, developed new skills, and gained confidence in a professional workplace. I really appreciate the opportunity and would highly recommend Allison Homes as a great place to work and learn.

9 July 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Ruslan,

Thank you for your wonderful review. We’re so pleased to hear you had such a positive work experience with Allison Homes and felt welcomed and supported by the team.

We’ll be sure to pass your kind words on to Courtney, Ryan, Sara and Laura. It’s fantastic to know you found the experience valuable and gained confidence during your time with us.

- Allison Homes team

Rated 5 out of 5 stars

So so helpful

So so helpful, showed me numerous houses. Thank you Sammy you were great.

1 July 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Johnathan,

Thank you for your lovely review. We’re so pleased to hear the team was so helpful and able to show you a range of homes.

We’ll be sure to pass on your kind words.

- Allison Homes team

Rated 5 out of 5 stars

Allison Homes King's Meadow Sales Office

Rachel has been nothing but professional and thorough in the process of buying a new home. She went above and beyond to help us and to answer our many questions. Whilst we decided in the end not to proceed, this was no reflection of Rachel's professionalism and helpfulness. She is a credit to the company.

24 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Lesley,

Thank you for your lovely review. We’re so pleased to hear Rachel was professional and supportive throughout your experience.

We’ll be sure to pass on your kind words - they’ll mean a great deal to her.

- Allison Homes

Rated 5 out of 5 stars

My family and I had a positive…

My family and I had a positive experience when we visited Allison Homes. We were made very welcomed by Claire Walker who was friendly and professional, giving us time to consider all our options without feeling any pressure at all. Claire was patient and understanding of our final decision and if circumstance change we would not hesitate to return to Allison Homes.

16 May 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Deborah,

Thank you for your lovely review. We’re so pleased to hear Claire made you and your family feel welcome and supported during your visit.

It’s great to know you felt able to explore your options without any pressure, and we’ll be sure to pass your kind words on to Claire.

- Allison Homes team

Rated 5 out of 5 stars

Pleasant and Helpful Visit

Rachel was friendly, professional and very knowledgeable, she listened to our requests and provided appropriate information based on that about both the available properties and local area.

19 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Martin,

Thank you for your lovely review. We’re so pleased to hear Rachel was friendly, professional and knowledgeable, and that she took the time to understand your needs.

We’ll be sure to pass on your kind words.

- Allison Homes team

Rated 5 out of 5 stars

Tanya was an absolute delight to speak…

Tanya was an absolute delight to speak to. Helpful and obliging. A real credit to the company. Thank you.

21 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Honor,

Thank you for your lovely review. We’re so pleased to hear Tanya was helpful, obliging and a delight to speak with.

We’ll be sure to pass on your kind words - they’ll mean a lot to her.

- Allison Homes team

Rated 5 out of 5 stars

First class viewing experience with Rachel

Our viewing today was first class in every way. Rachel, who showed us round and gave us all the information relating to the property we are interested in was amazing. She was friendly and professional as well as being extremely knowledgeable. She took time to understand our requirements and help us in deciding which property would suit us best. She didn’t rush things and could answer everything we asked. Her knowledge of the development, the properties construction and the local area were impressive. We have had a few viewings now in our journey to relocate to Devon and Rachel has by far been the best customer service/ sales person we have encountered. We have come away with everything we need to know and consider prior to making our final decision on our house purchase. We have also made a 2nd appointment with Rachel for Thursday so that we can progress things.

21 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Lyn,

Thank you for your wonderful review. We’re delighted to hear Rachel provided such a first-class viewing experience and took the time to understand your needs.

We’ll be sure to pass on your kind words, it’s fantastic to know her knowledge, professionalism and support made such a positive impression.

- Allison Homes team

Rated 5 out of 5 stars

Great experience

We would just like to say dealing with roxy has been a pleasure, and things have moved very smoothly from using easy mover and selling our house within the first day. Once our house had sold roxy was very quick to get the ball rolling with a meeting as regards what the next steps are.

Many thanks Adam &Tanya

20 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Adam,

Thank you for your lovely review. We’re so pleased to hear Roxy has made the process smooth and helped guide you through the next steps.

We’ll be sure to pass on your kind words, and we wish you all the best with your move.

- Allison Homes team

Rated 5 out of 5 stars

Very helpful team -thank you

20 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Trevor,

Thank you for your lovely review. We’re so pleased to hear the team were helpful, and we really appreciate your kind feedback.

- Allison Homes team

Rated 5 out of 5 stars

Thank you to the lovely Annabelle! ☺️

Thank you to the wonderful Annabelle at Allison Homes in Norwich! We had initially looked at other developments within Norwich until we 'stumbled' across The Oaks, where we met the ever-so-lovely Annabelle. From our very first meeting with her, she really made us feel welcome, and she left us with such a positive and memorable impression of her. The knowledge that she has, her hardwork and dedication to the job, and to helping customers like us find and secure our dream home is apparent, and we really could not have done it without her. Nothing was ever too much for her, and she 'bent over backwards' to assist us. A beautiful person inside and out, Annabelle is such a kind, down-to-earth, friendly, and bubbly person, who has such a lovely way of making you feel seen and heard, and I feel like we have known her for years. Seeing her on the development is like seeing your best friend ☺️ With a lovely smile and such a warm presence, she brightens up everyone's day, and we really can't envisage having anybody else as the 'face' of The Oaks. Perhaps it should be renamed 'Annabelle Homes' 😆 A fantastic development, with some of the most lovely people working on it - from Annabelle, George, Liam, and Mark (Burt), we genuinely consider all of them to be like family to us!

19 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Elena,

Thank you for your wonderful review. We’re delighted to hear Annabelle made such a positive impression and helped you feel so welcome at The Oaks.

We’ll be sure to pass your kind words on to Annabelle, George, Liam and Mark. It’s fantastic to know the team have helped make your new home journey so special.

- Allison Homes team

Rated 5 out of 5 stars

Great experience

Huge thank you to Tracy at Abbey Park, Thorney. We recently brought a property on this development. Her knowledge, experience and helpfulness was brilliant, which definitely helped with the stress of buying a home. I would definitely recommend Tracy and the team at Abbey Park. We can’t thank them enough.

17 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Michelle,

Thank you for your lovely review and recommendation. We’re delighted to hear Tracy’s knowledge, experience and support helped make your home-buying journey at Abbey Park less stressful.

We’ll be sure to pass your kind words on to Tracy and the team.

- Allison Homes team

Rated 5 out of 5 stars

Moved in to our new house at the end of…

Moved in to our new house at the end of march, build quality is great and Liam and George the site managers have consistently been helpful going above and beyond with any small issue we have had or help we have needed

15 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Mat,

Thank you for your lovely review. We’re delighted to hear you’re happy with the build quality of your new home and that Liam and George have been so helpful since you moved in.

We’ll be sure to pass on your kind words, it’s great to know they’ve gone above and beyond.

- Allison Homes team

Rated 5 out of 5 stars

All round great and smooth experience

All round great and smooth experience. Customer care teams always available to help, special thanks to tareena who has helped me with a couple slight issues that have been resolved fast, made getting my first home much easier and less stressful than I imagined

16 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Danny,

Thank you for your lovely review. We’re so pleased to hear your experience was smooth and that our Customer Care team has been there to help.

We’ll be sure to pass your kind words on to Tareena. It’s wonderful to know she helped make buying your first home easier and less stressful.

- Allison Homes team

Rated 5 out of 5 stars

Good Customer Service

Tanya was so helpful with the purchase of our new home. Everything was clearly explained and nothing was too much trouble. We are looking forward to moving into our new home shortly. Thank you Tanya for all of your help.

7 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Shirley,

Thank you for your lovely review. We’re so pleased to hear Tanya was helpful and made everything clear throughout your purchase.

We’ll be sure to pass on your kind words, and we wish you every happiness in your new home.

- Allison Homes team

Rated 5 out of 5 stars

Clare Walker sales representative in…

Clare Walker a sales representative in Somersham. She was absolutely amazing as soon as we walked through the door. We were greeted with a massive smile and great interpersonal skills to guide us.
We would definitely recommend to everyone.

8 June 2026
Unprompted review
Allison Homes logo

Reply from Allison Homes

Hello Hatice,

Thank you for your lovely review and recommendation. We’re so pleased to hear Clare gave you such a warm welcome and provided helpful guidance during your visit to Somersham.

We’ll be sure to pass your kind words on to her.

- Allison Homes team

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