HPP Cares Reviews 321

Huge thanks to Jasmin Catbagan from HPPCares. When I needed quick assistance on an education‑course problem, she responded instantly. Her kindness and efficiency fixed the issue in no time. Thank you, Jasmin!

HPP Cares has been an unexpected champion of our home rebuild in Altadena, post Eaton fire. Katherine Peoples is shepherding us through this sometimes daunting and confusing process with her expertise and sensitivity.

Working with HPP Cares turned out surprisingly smooth and helpful. Their team walked me through the ADU grant process step by step, answered my many questions without making me feel rushed, and kept things moving when delays popped up. I appreciate how they treated our project with personal attention, not just like a number, and I’m truly pleased with how it all came together.

Mpume is kind, thoughtful, and professional.

Thank you for being patient with my ADU project!

Katherine Peoples provided an exceptional experience in managing complex issues, leading me to straightforward resolutions by simplifying the process. Katherine Peoples’s leadership is deserving of national recognition. Payments were made on time, and the HPPCARES staff demonstrated professionalism.
My family is immensely grateful for the beautiful ADU that I completed thanks to the efforts of HPPCARES and the exceptional management of this program by Katherine Peoples. Thank you, HPPCARES, and especially Katherine Peoples.

I worked with Katherine as a remote estimator, starting in June 2025. The initial month went smoothly, and I was paid on time for my work. However, the experience completely changed in July.
I spent the entire month of July doing a significant amount of work, including estimating for ADUs and preparing detailed plans for both ADU and garage conversions. As August began, I tried to follow up with her multiple times about payment for the work I completed in July. My calls were frequently ignored, and on the rare occasions she did answer, she said she was "waiting on her payments."
Today is August 26th, and I still have not been paid for a full month's worth of labor. The lack of communication and repeated excuses are completely unacceptable. It is unfair and frustrating to put in so much work only to be ghosted when it's time for compensation. This has been a deeply unprofessional and disappointing experience. I would caution anyone against working with her.

Katherine was an excellent speaker and very informative. I truly appreciated the class she offered and I’m so glad I attended. Honestly, I almost didn’t get up to come, but I’m grateful that I did—it was well worth it!

Our family is extremely grateful for HPP Cares and for Katherine Peoples' leadership, willingness to share her wealth of knowledge, and professionalism. This organization is providing invaluable services to communities that have historically been redlined and excluded from homeownership and building real estate portfolios & generational wealth.

My mother and I attended a webinar led by Katherine to learn "how to ADU" and thereafter we became CALHFA grant recipients, which was a huge help in offsetting our pre-construction costs.

We primarily interacted with Katherine, Nancy Ruiz, and Diana Chan. Anytime we needed guidance in the process or help with a request related to our project, they responded promptly and were so helpful and kind.

Our dream has come to fruition and we now have a 1,200 sq ft, two-story ADU that meets the needs of our growing family. The ADU process is definitely not for the faint of heart, but HPP Cares prepared us so that we understood what to expect and how to navigate the process from design & permits, to finance, through construction.

I highly recommend this organization and appreciate all that they are doing to help promote homeownership and its preservation in our communities. We can not thank Katherine Peoples and her team enough for all they have done to assist our family.

There are several aspects of HPP Cares that I appreciate. If something in the project is detailed and if it's in the company's power to address it, they will do so promptly. Katherine does not hesitate to provide assistance and does what is necessary to help, ensuring the project runs smoothly.

super helfull

GC explained how problems could be solved as we know things do pop up. made adjustments to accommodate me and my schedule, Listened and came up with solutions, good repour with all inspectors

Exceptional Support and Responsiveness!
Working with this team has been an absolute pleasure. The staff is incredibly supportive, always going above and beyond to ensure every detail is addressed. They were particularly impressive in navigating city bureaucracy, helping to streamline processes that can often feel overwhelming. Their expertise and proactive communication made financing smoother and far less stressful than I anticipated.

HPP Cares combines professionalism, responsiveness, and an unwavering commitment to your success. I couldn't be happier with the experience and highly recommend their services!

I am grateful and thankful for all the help that HPP provided me. Nancy was very patient in making me understand the options and process. I reached out to her when I had problems with my contractor. And finally Im done, all thanks to Katherine and all the HPP team!

I just broke ground and since day 1 my experience with HPP Cares has been GREAT. Nancy Ruiz has helped me and answered every question i presented in an easy, calm & patient manner. I've called and double and triple checked certain things and she has been so nice each time :) Thank you Nancy!

The entire team at HPPCARES have been Miracle Workers, Life Changers and have gone above and beyond to help our family create a Jr ADU medical unit for our Angel adult child who requires 24/7 heath care. We could not build this medical unit ADU for our child if not for the Amazing and Compassionate help of the HPPCARES team. A Big Thank you to Katherine Peoples, Genesis Rivera, Nancy Ruiz and all that have stepped up to make a difference in our son's life. With sincere gratitude. Don't quit till the Miracle Happens! Robert & Ana Mc and family.

HPP Cares was my Administrator for the CalHFA ADU Grant program. My team consisted of Brittany, Genesis, and Katherine, along with the backend team that supported them. My only regret is that I am unable to give more than 5 stars on this review... HPP Cares was very professional, courteous, and patient from beginning to end. They spearheaded the entire Grant process with efficiency. Without a doubt, HPP Cares is a gem in the housing space. A huge thank you from me to the entire team!

I highly recommend HPP Cares for anyone considering the CALHFA ADU Grant. Their team was incredibly helpful and supportive throughout the entire process. They made what could have been a complex process feel easy and straightforward.

Any questions or concerns I had were promptly addressed, and their guidance ensured a seamless experience. If you're looking to take advantage of this grant, I wholeheartedly endorse HPP Cares.

If you’re considering an ADU project, I strongly encourage you to work with HPP Cares.

HPP CARE is a Great Organization, all the staff are very friendly and open to hlep as well as to give you the information we need to move on with our ADU project, Thanks to Nancy and Genesis that are always answering my questions on time and guiding me to best resources available in the organization.

Katherine Peoples demonstrates exceptional knowledge, and both Nancy and Genesis have been truly outstanding. From the very beginning, the team has been consistently supportive, maintaining close communication to ensure my construction process proceeded smoothly. Given my limited income, this grant has been an invaluable support. Every inquiry I made was promptly met with clear, helpful responses. The team’s efficiency in managing paperwork and their dedication to a seamless process have been remarkable. I am deeply grateful for their patience and attentiveness, and I commend HPP cares for having such committed and capable employees. 🙏🙏