Allianz Direct - Nederland Reviews 

Marleen was very helpful by answering all of my questions, 5/5 start right there!

I believe she deserves a raise.

Manal assisted me and answered my questions clearly and explained what to do next.

Response was in timely manner and clear.

Thanks !

Really quick and efficient assistance

Milan van Allianz Direct gesproken per chat.
Betrof info over autoschade verloop.
Top geregeld door hem!

Chrystal - she helped me with what exactly I need. I appreciate the service from her and thanks for Allianz partner with my insurance. I sold my car hence I'm leaving but soon will come back with new car if I get.

This has been the worst experience I've ever had with car insurance. Despite having premium coverage for a minor dent, my premium was threatened with a significant increase simply for initiating a claim (which is procedure that I understand). But then I send an email and cancel my claim request. Upon attempting to cancel the claim (with no response), my claim-free years inexplicably dropped to -3, and my premium went up. After numerous long calls and assurances that the mistake was fixed (supposedly to +3), I received an email stating it's still -3. I have sent them multiple emails, multiple chats, and still they do not try to fix their mistake. It is like they do it purpose to collect money and make people to give up.

They have admitted their error in writing through chat history, yet the issue persists. The lack of communication and repeated mistakes are unacceptable.

The support executive, Chrystal was very professional and helped with my cancellation request within minutes. She truly set a very high benchmark for online support

I had the customer helper "Luis". Was very helpful and patient and did a great job! I'm happy with my customer service as he described to me in simple steps what I needed to do. Thanks Luis!

They responds very fast

I am very happy with my conversation with Jasmijn from allianz direct. She was smooth on the phone and very helpful- I can tell she knows her field! This should be the standard for customer service, she made a stressful day a little better. Thank you Jasmijn!

Milan was assuring and knowledgeable about all my questions. Thanks!

I was involved in a very odd incident, and Nova has helped me well via the chat. Totally made my day. Usually I try to avoid chat and use call instead, but with Allianz chat and Nova, the journey of assistance has been very pleasant.

Manal did a great job walking me through my claim. Very good customer service

I used to have awful experiences yesterday with an caller , but when I called today, a lady her name is Öznur was really helpful and kind , she was really calm and positive and I wanted to give 5 stars because of her kindness If she recognizes that she spoke to me from this comment – ​​I salute you, madam and wish you the all the best for future. Thankyou so much for the help..

Demi was very helpful and answered every question with utmost detail

Super! Moooi service

I reported a damage almost one month ago and it is still under review. no response at all by calling them and also they closed the chat support after 1 hour waiting in the queue without any response !!!
The process was as easy as possible when I wanted to buy the insurance. Now I need their help to claim the damage cost and nobody cares!!!

WORST INSURANCE COMPANY I'VE EVER SEEN!!!

Wasim was very helpful in answering the questions I had in detail.

Nemanda helped me to activate my account. She was very helpfull.